# H&M MENA - Shop Fashion Online — user reviews > 146 indexed App Store user reviews of H&M MENA by H&M, rated 4.70/5 from 1,042 ratings. - Source: https://appshunter.io/ios/app/h-and-m-mena-shop-fashion-online/id1445040108/reviews - App overview in markdown: https://appshunter.io/ios/app/h-and-m-mena-shop-fashion-online/id1445040108.md - Rating breakdown: 5★ 935 · 4★ 39 · 3★ 20 · 2★ 8 · 1★ 40 ## Newest reviews (13 of 146) ### 2/5 — Issue with Online payment *2026-09-02, version 5.7.1* Payment declined again and again ### 2/5 — Enhancement request for developers *2026-07-24, version 5.6* in HM MENA version , when you click on an image and go back it doesnt return you back to where you left but it starts from scratch so the search experience becomes very annoying . I compared it to uk version , uk version is working fine . I hope you apply the fix for MENA version thanks ### 1/5 — Region restricted *2026-04-26* For the past six months, the app has only been available in Arab countries. What are users in Europe supposed to do learn Arabic just to use it? ### 2/5 — RESEÑA *2026-04-25, version 5.5* Está solo en inglés y árabe además no están los países de Latinoamérica ### 3/5 — Rate *2026-04-09, version 5.5* The apps is not totally working properly sometimes I just need to uninstall and install again to make it work ### 1/5 — Can’t reload app *2026-04-08, version 5.5* Been trying to re-download the app in Uk but its only given options for the uae? Why is that? Have had it for years and now I can’t get into it. really frustrating. ### 1/5 — NO SIRVE PARA COLOMBIA *2026-04-03, version 5.5* Hace falta una app de H&M para comprar para Colombia ### 1/5 — La aplicación solo es para medio oriente *2026-04-01, version 5.5* La aplicación no sale disponible para Colombia, al momento de la configuración no te deja colocar colombia solo países de medio oriente ### 1/5 — Horrible experience trying to access the apt to shop *2026-03-19, version 5.5* This apt is terrible! It will not allow me to select the USA for my country, what’s up with that? What make you all think this was going to be user friendly for your customers? This was a very bad marketing mistake! ### 1/5 — Too many bugs *2026-03-04, version 5.5* It’s taken me 5 days so far trying to place and order snd still not successful. Customer service isn’t much better. ### 1/5 — Wtf *2026-01-27* I live in Spain. Why does the app define my region as Arab countries? Why can’t I change my region?? It’s annoying ### 2/5 — Customer interface needs massive updates *2026-01-19, version 5.5* You have to re-enter details a few times, this is not ideal, it’s costs more to buy online with delivery charges than it does to buy it in store however the sizes are not there! Not a customer friendly app ### 4/5 — ممتاز *2025-12-16, version 5.4* ممتاز ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed *2026-08-21, version 5.7.1* Honestly, H&M’s service is extremely disappointing. I can find a new collection and specific items on your international websites, yet there is absolutely no clear information about whether they will ever be released in Saudi Arabia. This is incredibly frustrating for customers. Other major fashion retailers, such as Zara, manage their regional launches and online availability far more effectively. At least you can clearly see what is available in your market instead of being left guessing. For a global brand, H&M’s experience in Saudi Arabia feels seriously behind. You need to improve your regional product launches, stock updates, and customer communication because this level of uncertainty is simply unacceptable. ### 1/5 — Thinks I live in the middle east? *2026-08-05, version 5.7* It lets me select english as a language, but only lets me select middle eastern countries. ### 1/5 — لما ارجع للصفحه السابقه *2026-07-08, version 5.6* لما ارجع للصفحه السابقه بعد ماشفت منتج معين يرجعني لبداية الصفحة الموضوع مزعج مره اذا في ٥٠٠ منتج و اول لنص الصفحه وادخل منتج وابي اطلع اكمل يرجعني للبداية!! ### 1/5 — Please fire whoever signed off on testing this app. *2026-07-08* How does a global brand ship an app with such a basic UX failure? Every time I search for products, open one, and then go back, the entire product list refreshes and jumps back to the top. Instead of returning me to where I left off, I have to scroll all over again. It’s incredibly frustrating when browsing dozens of items. This is UX 101. Preserving the user’s scroll position isn’t some advanced feature!!! it’s a basic expectation in 2026. It’s shocking that this made it through testing. What’s even more embarrassing is that many small local brands have apps with a far better user experience than H&M. For a company of this size, this feels amateurish. Please stop adding features and fix the fundamentals. Right now, using this app is more annoying than shopping. ### 1/5 — Colombia *2026-06-24, version 5.6* Porque quitaron a Colombia ### 1/5 — Country selection bad *2026-05-30, version 5.5* Why is it only letting me select between 5 countries from Middle East ### 1/5 — I can’t seem to select South Africa 🇿🇦!!! *2026-05-27, version 5.5* Unable to access or select South Africa 🇿🇦!!!… like what’s happening? ### 1/5 — The app is not diverse *2026-05-17, version 5.5* I’m in South Africa and I’m unable to select South Africa ### 1/5 — Not chile *2026-05-11, version 5.5* No está chile de manera online, pésimo ahí ### 1/5 — If I could give 1 star I would *2026-05-04, version 5.5* Non existent aftercare, customer service are impossible to reach, not helpful and will end the chat at any opportunity. App is glitchy and delivery won’t arrive ## Most praised reviews (10 highest-rated) ### 5/5 — Dubai *2026-08-18* The materials good ### 5/5 — Nice app *2026-07-26, version 5.7* 100% ### 5/5 — Services *2026-06-23, version 5.5* Great experience ### 5/5 — Still waiting for my money! *2026-04-14, version 5.5* I would give zero stars if I could. They sent a partial order, took the return back, and have now been holding my money for 25 days. I've called numerous times with no resolution. It seems like once they have your money, they have no interest in helping you. Save yourself the headache and shop elsewhere ### 5/5 — Good *2026-03-29, version 5.5* Good h ### 5/5 — H&M App Purchases *2026-02-07, version 5.5* Easy to use. Excellent range of products to suit every price range. Love the checkout process. One of the most convenient apps I’ve used. ### 5/5 — Online shopping *2026-01-10, version 5.5* Easy and convenient shopping online ### 5/5 — Genial *2025-11-10, version 5.4* Muy buena ### 5/5 — Great Shopping app *2025-10-15, version 5.3.1* This app is great and very user friendly ### 5/5 — Pick and collect customer here *2025-09-28, version 5.3.1* Staff are very accommodating and helpful with me during my transaction. Fast service too. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*