# H Wash Mobile — user reviews > 154 indexed App Store user reviews of H Wash Mobile by KioSoft Technologies LLC, rated 4.20/5 from 685 ratings. - Source: https://appshunter.io/ios/app/h-wash-mobile/id1616984191/reviews - App overview in markdown: https://appshunter.io/ios/app/h-wash-mobile/id1616984191.md - Rating breakdown: 5★ 472 · 4★ 82 · 3★ 35 · 2★ 10 · 1★ 86 ## What do users think of H Wash Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 📢 Convenient notifications - 🚀 Efficient laundry process - 💳 No need for quarters **Cons** - 💰 Expensive laundry costs - 🐛 Connectivity issues - ⚠️ Unreliable machines - 🕰️ Slow app performance - 🤔 Confusing UI/UX **Commonly reported bugs** - Machines not found by app - Inaccurate cycle timers - Payment issues and lost funds - Frequent app crashes **Most requested features** - Allow adding less than $10 balance - Improve machine availability status - Add option to customize settings - Provide better customer support ## Newest reviews (19 of 154) ### 2/5 — Won’t work with older devices *2026-05-09, version 3.12.5* Although the app says it is compatible with iOS 10, I cannot add payment details using iOS 13 on an old iPhone. I have the latest browser versions that will install under 13, but whichever one this app uses to authenticate payment info, it is too old to deal with third party security checks. So because I cannot afford a new phone, I will go back to using my debit card for laundry and pay the Poor Tax—I mean service fee—that I could avoid if the app worked. Nice try, I guess. Maybe consider making a web interface that can be accessed from a regular computer instead of assuming an app can work for everyone? ### 1/5 — Predatory App That Makes You Pay More Than You Need!!! *2026-03-23, version 3.12.2* This app is a complete rip-off. The laundry machine only costs $2, but the app forces you to add funds in huge increments. I ended up having to add $10 just to pay for a $2 load of laundry. Now the rest of my money is just sitting in the app and I can’t even use it. Why can’t I just pay for the exact amount I need? It feels like they’re intentionally trapping your money in the app so they can keep it. I only needed $2, but now they’re holding onto the rest of my money for no reason. Super frustrating and honestly feels like a scam. The company seriously needs to fix this and allow people to add smaller amounts or just pay for the exact price of the machine. Until they do, this app is a terrible experience. ### 1/5 — Awful *2026-03-11, version 3.12.2* Worst laundry app i have ever experienced ### 3/5 — Terrible Sign Up *2026-03-11, version 3.12.2* I’ve liked using this app in the past but with needing to make an account it has been literally impossible. Needing two different codes to signup is crazy enough, but I won’t even get send the iMessage until 15 minutes later and at that point my sign up information is forgotten. I literally can’t wash my clothes. ### 1/5 — Trassshh *2026-03-03, version 3.12.2* First of all, you can't even add $5 to tr machines? That's ridiculous. You expect everyone to always have exactly $10? Come on. The machines at my apartment complex are constantly messing up or out of order. People hang out in the laundry room and tamper with them, and it doesn't seem like management checks on them regularly. They smell and clearly aren't being maintained. My sister and I literally had to clean the machines and the laundry room ourselves. Now the price went from $2.50 to $2.75? I've even seen comments saying it used to be $2.00.It's bad enough that we already pay rent here, and then we have to pay extra to use machines that aren't properly maintained. Some of us can't afford to go to a laundromat, so we rely on the laundry room in our own apartment complex. ### 1/5 — App problems *2026-02-08, version 3.12.2* When I was checking how much I have left for laundry it automatically says it has expired. After seeing what it said it logged me out and now I have to sign back in. But that became a problem because when I signed back in it took $7 from me and this is the third time this app keeps giving me problems. I need my money back please. ### 1/5 — Frustrating System *2026-01-16, version 3.12.0* Laundromat switched from PayRange to H Wash Mobile. There’s so many extra buttons you have to press just to get the machine to work. For PayRange if you got close to the machine it appeared on the phone you swiped the pay button and pressed start on the machine. Easy and fast. Now I have to plug in the correct ID number just to connect to the machine then press a whole bunch of buttons in the correct order on both the phone and machine for it to work. Takes extra time and is frustrating when it disconnects and you have to restart the process all over again. Yes PayRange would sometimes disconnect too but all you have to do is press and swipe once it reconnects, a minor inconvenience. PayRange also had great customer service for refunds when machines malfunctioned. Idk about H Wash mobile yet. ### 1/5 — Constantly Takes Money but Does Not Start *2026-01-07, version 3.12.0* Our building recently switched to this company after using Payrange, which never gave issues. This company gas lights you, machines take money from the app but won’t start. This happens roughly 10% of the time. They literally said, “well, We ran all the machines and they work” which proves nothing when the issue happens ~10% of the time. You can’t spot check intermittent failure. Then they try to blame WiFi. Connectivity issues can’t explain this. The app consistently connects well enough to take payment, but the machine fails to start. That indicates a system or machine fault, not user error. Payment is accepted and service is not rendered. This app/provider sucks. ### 1/5 — Constantly Takes Money but Does Not Start *2026-01-03* Our building recently switched to this company after using Payrange. Machines would not spin sometimes for the wash but refunds were easy. This company though, makes you jump through hoops to get a refund. The taking payment, not starting yet reflecting on the app with “Washer 06, 25 minutes until finish” as if it’s actually going is insane. It takes business days to refund. Over it. ### 3/5 — Not User Friendly *2025-12-16, version 3.12.0* Needs a lot of button to press before the machine starts and it takes long time to start, not for old people because it needs a lot of buttons to press. ### 1/5 — Terrible service *2025-12-09, version 3.12.0* They used to break down and not refund the money even after reporting. But now it’s been WEEKS with both washer broken and they don’t fix them. Reported multiple times and they don’t care. Terrible service. ### 1/5 — Will not send confirmation code *2025-11-18, version 3.11.2* Have spent an hour waiting on like 30 confirmation codes to no avail. I’ve literally never experienced this with any confirmation code sent via sms or email, super weird and annoying ### 1/5 — Dryers are very bad *2025-11-12, version 3.11.2* Worst dryers ever used. Had to put my load through 4 cycles for it to completely dry. Even on high heat. Even with half a load it still leaves clothes damp. ### 1/5 — Garbage *2025-11-02, version 3.11.2* Just let me put in quarters. Another simple service ruined by apps. Incredibly worthless. ### 1/5 — Doesn’t Work Anymore *2025-11-02, version 3.11.2* App won’t find my location and doesn’t attempt to try unless I’m on wifi, which is nowhere near the laundry room. The support bot on their website says to turn on location services but it uses bluetooth and there’s literally no location services toggle/option for this app. Used to work ¯\_(ツ)_/¯ ### 1/5 — Worst app *2025-11-02, version 3.11.2* This app is absolute garbage, doesn’t fixed a problem for the consumer, just makes washing clothes more inconvenient and complex. Worst app I’ve seen in while ### 1/5 — Really Horrible App *2025-11-02, version 3.11.2* Update 11/2/2025: new app update is out, but same constant issues. The app will randomly timeout sessions, which isn’t that big of a deal except you can only log back in using WiFi. So I have to leave the laundry room and walk alllllllll the way back to my apartment WiFi to log back into the app. It will also randomly make you re-enter your payment information, again making me walk alllllllllllll the way back to my apartment to get my card. Additionally, the timer function for knowing when your laundry will be done works less than half the time. This is by far the worst apartment laundry app I’ve ever used!!!!!! There are constant issues with it!!!!!!! ### 2/5 — Not the best *2025-10-30, version 3.11.2* Reviewing because my property management company ended up switching to this app from another one that we were using before. The one that we were using before, let us load whatever amount of money we wanted to. Now I must at least load $10 onto my account, when laundry at my place only cost $2 a load ### 1/5 — Expensive *2025-10-20, version 3.11.2* ridiculously expensive and horribly maintained washers, I’m angry because of a 25 cent increase on already previously a $5 per load! Buy a portable washing machine for your apartment. Owners of this company are price gougers who just profit off the working class. Im not even paying for convenience, I am essentially being forced to pay this absurdity. Good think portable washing machines exists and actually end up being the cost of simply doing a few loads of laundry. Stop taking advtange of the working class ## Most critical reviews (10 lowest-rated) ### 1/5 — R *2026-08-20, version 3.12.8* Why is it so expensive and why cant i add less than 10 dollars. I can't help but think of this as a scam. ### 1/5 — Constantly broken *2026-08-15, version 3.12.8* Awful app, machines keep breaking they say they can’t refund me ### 1/5 — Not working all of a sudden *2026-08-01, version 3.12.8* App No longer working and support is not available ### 1/5 — DO NOT USE APP - Broken machines, useless “customer service,” no response in days *2026-07-26, version 3.12.8* Two washers and a dryer in our building have been broken for several days now. Both washers have stagnant, standing water sitting in them — it’s starting to smell. We reported this through the app’s support/ticket system days ago and have heard NOTHING back. No confirmation, no ETA, no follow-up. Several of us tenants have called separately and gotten the same silence. The only “fix” so far was a dryer that was mistakenly left running for free — which they resolved immediately, by the way, so clearly someone IS monitoring the machines. Yet actual broken equipment that people are paying to use sits untouched. If you can shut off a free cycle within hours, you can respond to a stagnant-water complaint that’s been open for days. This app has no working escalation path, no visible ticket status, and no human accountability. Fix the ticket system, fix the machines, and actually respond to paying customers. ### 1/5 — Would give it negative stars if I could *2026-07-03, version 3.12.7* I usually do not write reviews but I’ve been dealing with this horrible app with horrible customer service with horrible machines too long. Costs an arm and leg to wash and dry your cloths but I hope you weren’t expecting your clothes to be clean or dry because neither one is gonna happen with their awful machines. 9/10 I pull my clothes out of the washing machine and they are soaking wet. I have seen other tenants absolutely lose their mind when they walk out of the laundry room because of how awful their machines are. It’s like I paid someone $3 to just soak my clothes as much as possible while not even having the decency to clean them. Submitted maintenance requests for it to be fixed twice i believe and never heard anything back. If your apartment uses H wash mobile just find a laundry mat close by instead. Almost guarantee it will be cheaper and less of a headache to deal with instead of this dog turd with blue coloring calling themselves a company. ### 1/5 — This app sucks *2026-06-27, version 3.12.5* Worst laundry app I’ve ever had to use ### 1/5 — The worst *2026-06-14, version 3.12.5* The worst Landry machine! Always cost tons of money to dry clothes! And add extra money always don’t give me extra time! So expensive! Sometimes my clothes turned out even more dirty than before washing! ### 1/5 — Horrible horrible app *2026-04-26, version 3.12.5* Downloaded app, it goes straight to searching for the washer via Bluetooth. After 20 mins of trying it never connects and there’re no other screens. Everything doesn’t need an app! Just make it tap to pay or coins ### 1/5 — Deeply Depressing Experience *2026-04-14, version 3.12.5* Why does everything have to be an app now? Instead of perfectly functional coin op laundry, I have to download an app, give it permissions, pay more than I would have with coin op laundry. Then, when a machine inevitably fails, I try to submit a ticket through the QR codes and submitting a machine ID to a chatbot, and it tells me I need to go fix this company’s machines and submit more tickets. This objectively makes society worse. Thanks for the ensh#%ification of my weekly chores, I can’t even wash my clothes without being shook down for electronic transactions. ### 1/5 — Awful service *2026-04-07, version 3.12.5* Overpriced laundromat and poor quality machines in my location ## Most praised reviews (10 highest-rated) ### 5/5 — Really good *2025-12-14, version 3.12.0* Super helpfully ### 5/5 — F cheick *2025-10-13, version 2.28.0* So far it’s good ### 5/5 — Very easy and convenient *2025-10-12, version 2.28.0* This is a very user-friendly and convenient app. No more getting a bucket of quarters for the laundromat using debit card ### 5/5 — Accepting Change or Nothing Changes.. *2025-10-07, version 2.28.0* When the management of our apartments changed our washers and dryers from quarter machines, to technology with an app, I panicked• No one asked us, yet times will change with or without us, right? I had other pressing issues though! First, I had $50 in quarters saved up for the fall, what am I supposed to do with them? Two, I’m trying to keep up with my cell phone technology changing, every 18 months and now this?! My real solution was to reach out to another neighbor, who was older than me. One who had already went through this Laundry Room crisis! My intuition told me, if she’s now 75 and knows how to work that machine, I bet she’ll teach me; It Worked! My solution was having some humility and now, I can afford my laundry at home; rather than a laundromat! Only problem I ever have is when my phone cannot connect and that’s a signal issue with my phone. Learned that from my senior neighbor too!! We Thing! ### 5/5 — Good Review *2025-10-01, version 2.28.0* Easy to use and understand, never get issued with this app ### 5/5 — Amazing *2025-09-30, version 2.28.0* Easy to use ### 5/5 — Washing and drying *2025-09-24, version 2.28.0* These are great. They are easy to work and they clean and dry my clothes great. ### 5/5 — All good…………………… *2025-09-03, version 2.28.0* All good ……. ### 5/5 — Washer *2025-08-27, version 2.28.0* I like this set up no more quarters ### 5/5 — Bien *2025-07-31, version 2.28.0* Todo --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*