# H10 Hotels — user reviews > 42 indexed App Store user reviews of H10 Hotels by Mobail, rated 2.70/5 from 21 ratings. - Source: https://appshunter.io/ios/app/h10-hotels/id1453980495/reviews - App overview in markdown: https://appshunter.io/ios/app/h10-hotels/id1453980495.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 4 · 1★ 9 ## Newest reviews (14 of 42) ### 1/5 — Läuft nicht *2025-07-31, version 2.2* Wenn sie mal läuft, sieht es ganz gut aus. Meistens fährt sie aber nicht hoch und bleibt hängen. Bleibt nur Löschen und neu installieren ### 1/5 — App is Trash Like the Hotel *2025-04-20, version 2.2* This app is Trash Runs Bad, im on Holiday dont want to use my phone to get something to eat. ### 1/5 — App not functioning *2025-04-12* Just downloaded onto IPhone 16, app does not launch. Deleted and reinstalled still no joy. Great hotels though, was hoping to book next stay on here. Alas the old fashioned way for me. ### 1/5 — App is barely functional *2025-02-17* This is not an app, it a website disguised as an app, which means everything is laggy and slow. The delays in booking restaurants and in trying to find info are incredibly long, and sessions expire without warning. It significantly degrades the experience of the hotel. ### 1/5 — No calificó con 0 Estrellas porque no se puede *2024-11-04, version 2.2* No he visto una app por en mi vida. Es imposible hacer nada con ella ### 1/5 — no Apple Wallet support to add member card *2024-10-19* no Apple Wallet support to add member card ### 1/5 — Schlecht *2024-08-22, version 2.2* Schlecht gemachte App, schlechte Navigation, kaum Funktionalität, kaum Zusatznutzen. Die wenigen Menüpunkte in der App öffnen meist nur die Website in einem integrierten Browser, bei dem die Toolbar offensichtlich nicht an neuere iPhones angepasst wurde. ### 1/5 — App not working *2024-07-28* App not loading, states redirecting. ### 1/5 — Worst Hotel App *2024-07-19* Doesn’t work - you can login to your “account” but cannot do anything with it. We tried ordering room service, were prompted through a checkout option and waited over and hour and a half for food (sandwiches, fruit, a salad and water). We tried contacting staff through the messaging system on app with no response. We finally called down to room service, who said they never received our order. ### 1/5 — App not working *2024-06-11* Was working about a month ago on my iPhone, now pages will not load. Have deleted and re-added but still not working. ### 1/5 — Imposible *2024-05-04, version 2.1* Imposible de manejar ### 1/5 — Inaccessible app with voiceover *2024-03-31* I was trying to use this app to book reservations at the Ocean Paradise Hotel in Cancun. I am a blind user. I use voiceover to access the screen on my iPhone. All of the selections appear to be images with text embedded in the images of themselves. There are no alt tags which makes the app completely unusable. This is incredibly offensive in 2024 especially coming from such a large hotel chain such as yours. Please do better. ### 1/5 — Horrible App and hotel knows nothing *2023-08-10* Unable to login here as a privilege guest for 6 night and 7 days, can’t login to app and the hotel staff have no idea how to fix it. I’ve asked guest services, Conceierge, front desk and reservations and no one can fix the issue. What a waste. I’ve spoken to other guest 90 percent of them are unable to login. Terrible experience ### 1/5 — Funktioniert nicht *2023-08-03, version 1.7* Leider überhaupt nicht funktionstüchtig ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless. Just use the hotel website *2026-08-06* Staying at the H10 Atlantic Sunset. App doesn’t work for checking in or locating your booking, so that you can reserve restaurants and activities. Instead, use the QR code provided by the hotel and manage everything via the website instead. Something quirky is that when you go to book a restaurant, if it just loops, go back on your web browser and then try book again. It should work the second time you do it. Annoying also that if you try booking meals multiple days in a row, it only lets you select 2 consecutive days at a time. ### 1/5 — Inútil completamente *2026-07-14, version 4.1.1* No vale para absolutamente nada, lo siento pero es una realidad. No funciona el login, no puedes hacer nada desde dentro de la app… para que la quiero? Para ver el menú que pone en las mesas? H10, tienes mucho que mejorar. ### 1/5 — Can’t find booking *2026-06-30* App doesn’t work, can’t find our booking so can’t make any reservations ### 1/5 — Save Your Time and Effort *2026-04-01* I wasted a tremendous amount of time trying to upload information into the app just to have it either start all the way over and lose the data that I painstakingly put in several times or it would delete information that I would successfully put into the app. I was excited about using this app but I got so frustrated I just deleted it. ### 1/5 — Doesn’t work for restaurants *2026-02-25* You need to book reservations for several of the restaurants but this app DOESN’T WORK for that purpose. At check in you’ll get a QR code for the website for that. ### 1/5 — Awful *2026-01-31* Just doesn’t work, very poor from a major hotel company ### 1/5 — Terrible. Won’t work. *2025-12-16* I am currently staying at the H10 Meloneras Gran Canaria and this app is atrocious. Despite my details being correct, it never lets me log in (reception have added me on the system), so I have been unable to make any restaurant reservations, resulting in many trips to reception. The app is nothing but a headache. I’ve even deleted and reinstalled, to no avail. ### 1/5 — Will not signed in *2025-10-19* Without logging in the app works fine, if you're trying to get room service or reservations, you're gonna need to login, but it never logs in ### 1/5 — Why change the app *2025-10-12* The app has always worked perfectly for finding activities and looking at menus while in the resort. However, there is now a new landing page for all hotels which means it doesn’t keep you logged into the resort you are in which gives many unnecessary steps to be able to make restaurant reservations, get information, etc. It worked perfectly before so I’m really confused as to why it has been changed so drastically. Yes people can now check in online however for all of those on a package holiday, this doesn’t work anyway. Real shame and it would put me off returning to the Atlantic Sunset as it has taken away some of the ease which I have felt previously. ### 1/5 — Awful *2025-09-23* Doesn’t work in resort, updated app when previous one worked - this just doesn’t log you back in while in resort - absolutely useless ## Most praised reviews (7 highest-rated) ### 5/5 — H10 Salou - Vaping .. *2025-06-16* Disgusting - people vape in dinning areas and swim area all around the pool SHOULD NOT BE ALLOWED ABSOLUTELY ### 5/5 — Absolutely fantastic *2022-07-05* What a fabulous hotel! Excellent location, lovely modern rooms. The staff are so friendly and helpful. The breakfast is in a lovely room and lots of selection of great quality, would definitely recommend ### 2/5 — Einfach schlecht gemacht *2026-04-15, version 3.3.0* Selten solch schlechte App genutzt. Diejenigen die diese App entwickelt haben sollten ihr Gehalt zurückzahlen. Es funktioniert nicht einmal die Antwortfunktion. Telefonische Rücksprache ist nicht möglich. Einfach nur Stümper 👎👎👎 ### 2/5 — Too inconsistent *2025-04-29* A good app when it opens ### 2/5 — Cannot Access H10 Club area on app *2024-10-05* The H10 Club section of the app is constantly broken and takes me to an error page. I’ve updated my app to current version and still the same issue. I’d like to access the H10 club on my phone but can’t 😤 ### 2/5 — Not functioning at all currently *2024-06-10* The hotels are wonderful. I’ve booked through the app before, but it’s not been working for days now. Have deleted and reloaded to no avail. Cannot load any booking data for any of their hotels. I saw the room and rate I wanted before the app failed, but can’t get it now. It’s a members’, online rate so can’t get it over the phone. Tried repeatedly. Not fit for purpose. If I can’t get the rate, I’ll have no choice but to book a different hotel - your poor app is losing customers H10! ### 2/5 — Not all hotels app are updated *2023-12-04* Some hotels have their dedicated section of the app updated and others don’t. I realized that. The hotel I’m staying at (Ocean Coral Spring - Jamaica) does. It have an updated app section. That is a shame, but I assume that is just an expense the hotel is not will ing to make. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*