# Häagen-Dazs Shops — user reviews > 131 indexed App Store user reviews of Häagen by Haagen Dazs, rated 4.90/5 from 2,245 ratings. - Source: https://appshunter.io/ios/app/haagen-dazs-shops/id980941501/reviews - App overview in markdown: https://appshunter.io/ios/app/haagen-dazs-shops/id980941501.md - Rating breakdown: 5★ 2,142 · 4★ 62 · 3★ 23 · 2★ 3 · 1★ 15 ## What do users think of Häagen? Overall sentiment: neutral **Pros** - 👍 Friendly and helpful staff - 🍦 Delicious and high-quality ice cream - 💳 Convenient rewards program - 🛒 Clean and well-maintained stores **Cons** - 🐛 App crashes and glitches - ⚠️ Rewards not properly credited - 🔌 Inability to use app at some locations - 💰 Rewards not sufficient for frequent customers **Commonly reported bugs** - App fails to launch or open - Login issues and account migration problems - Rewards not tracking properly or disappearing - Incompatibility with certain devices or OS versions **Most requested features** - Ability to order and pay through the app - More reward tiers and redemption options - Improved app stability and performance - Seamless integration between app and in-store experience ## Newest reviews (15 of 131) ### 3/5 — Online rewards *2026-06-21, version 4.8* I love that I can pre purchase but I would also like to earn the rewards as I would earn purchasing in store. Until that is fixed I don’t plan on using the system. ### 2/5 — App *2026-05-22, version 4.8* This app is not user friendly ### 5/5 — Great Customer Service *2026-05-08, version 4.8* Rosy was super attentive and she was super informed about the App and the offers available! Great customer service will definitely come back! ### 5/5 — Coral Springs mall store is great *2026-04-18, version 4.8* And Julio is AWESOME! ### 5/5 — Super Fast Location *2026-04-06, version 4.8* This shop is located inside the Pembroke Lakes Mall. They operate at a kiosk just outside the food court. Super easy to find and the service is impeccable. All your favorites are there I went for the Belgian chocolate shake. As you can see from the pictures good to the last drop. *** if you find this review helpful, please like it so others will see it*** ### 5/5 — Me encanta *2026-04-02, version 4.8* Mi helado preferido ### 5/5 — Visita *2026-03-22, version 4.8* Muy bueno el helado de pistacho ### 5/5 — Shakes *2026-03-20, version 4.8* Amazing ### 5/5 — A Tradition! *2026-03-07, version 4.8* HagenDaz never disappoints! From cones to cakes, their ice cream and sorbets are delicious and consistently made well. Great staff too. ### 5/5 — TheOgLola-884 *2026-03-06, version 4.8* I like it ### 5/5 — Natalie *2026-03-06, version 4.8* This ice cream store is so amazing if you download the app, you can get free ice cream ### 5/5 — valentina *2026-03-06, version 4.8* amazing got free ice cream trust u should download ### 5/5 — Best ice cream for me *2026-02-18, version 4.7* I love Hagen Dazs. I don’t change it For any other ice cream . I love pistachio and all ice cream they have ### 5/5 — TSkhan *2026-02-16, version 4.7* The service was great and they have many ice cream flavors to choose from which makes it an even better place to go to! ### 5/5 — Any time is a good time ! *2026-01-30, version 4.7* Live haagen-dazs ice cream , lots is flavor and instant gratification !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Su empleada Heidy A, es muy grosera y poco dispuesta a prestar un buen servicio *2026-06-12, version 4.8* Simplemente me acerqué a la tienda a pedir un helado para mi hija y algo para mi familia de 10 personas ya que tuve un evento de última hora en casa , le hice la pregunta a la señorita Heidy A, de cuál era el producto más famoso y vendido , ya que quería que me lo recomendara para que mis invitados tuviesen una buena experiencia , la cual la respuesta de su empleada fue YO NO SÉ USTED QUE QUIERE , entendí que la experiencia iba ser poco agradable , solo compré un helado para mi hija y para terminar la amarga experiencia la señorita insinúa que se le pague propina . Deberían de capacitar mejor a las personas en cuando al buen servicio al cliente, les aseguro que una buena sonrisa hace que las personas dejen buena propina sin necesidad de pedirla ### 1/5 — I need help with login *2026-04-28, version 4.8* I need help to reset my password. I keep trying and it isn’t working. How can I contact y’all? Thanks!! ### 1/5 — Lies *2026-04-12, version 4.8* I was told if I download the app I will receive free cone but that is not true. Be warned ### 1/5 — Bad survice *2026-04-04, version 4.8* I went to buy ice cream with my family and the manager treated me very badly. She was looking at me in a rude way and she made my order wrong. The service was terrible. ### 1/5 — Badd don’t go there *2026-04-04, version 4.8* Bad service. They treat customers very poorly. The three girls who work there were rude to me. The manager also had a bad attitude. I will not be returning to this ice cream shop. ### 1/5 — No free cone *2026-01-06, version 4.7* Download the app to get a free cone and the QR code did not work. The employee did her best but it did not work. Waste of time. ### 1/5 — Age requirement?? *2024-09-29, version 4.5* I signed up using my apple id around a year ago and accumulated around 150 points. This update now requires you to be 18+, even though I am 18+. Now I’ve lost all my points and there’s no way of retrieving them. Horrible update ### 1/5 — Can’t use this app *2024-06-16, version 4.2* I just downloaded the app after spend 30 dollars worth of ice cream and I can’t even get the app to open at all. It just stuck on a photo of ice cream but that’s it … just a photo of an ice cream code , I can’t collect my points woohoo ### 1/5 — App won’t open. *2024-06-15, version 4.2* App won’t open nor website takes me to rewards login/signup. ### 1/5 — Don’t bother- impossible to redeem points! *2024-06-06, version 4.2* When you actually try to redeem the points you get an error message saying you are Offline so you can never redeem any points or get credit or anything. It’s a scam. ## Most praised reviews (10 highest-rated) ### 5/5 — Great place for coffee and shakes *2026-08-31, version 4.8* I skate on the beach everyday and get a pomegranate smoothie made from frozen fruit and 8oz Pomegranate juice. ### 5/5 — The best smoothies in ice cream *2026-08-16, version 4.8* The best smoothies in ice cream 🔥🔥 ### 5/5 — Good delicious *2026-07-12, version 4.8* I love this ice cream place. The ice cream is delicious and reminds me of my childhood when my dad take us for ice cream as a kid ### 5/5 — Yum *2026-07-04, version 4.8* Best staff ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Best ice cream ever *2026-06-13, version 4.8* Roosevelt field upper ### 5/5 — 5 stars *2026-06-07, version 4.8* Great service, great ice cream! ### 5/5 — Ice cream *2026-06-02, version 4.8* Funnnn ### 5/5 — Excellent customer service *2026-05-28, version 4.8* Thanks to Jay for making my disappointing day a better one please promote her she deserves it ### 5/5 — Great customer service *2026-05-15, version 4.8* The team here is absolutely amazing... 🥰. Greets with a smile and always and I mean always give me great service ### 5/5 — Eastvale *2026-05-13, version 4.8* Super young girl! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*