# HaierSmartAir2 — user reviews > 78 indexed App Store user reviews of HaierSmartAir2 by 青岛海尔空调器有限总公司, rated 1.76/5 from 38 ratings. - Source: https://appshunter.io/ios/app/haiersmartair2/id1065427433/reviews - App overview in markdown: https://appshunter.io/ios/app/haiersmartair2/id1065427433.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 30 ## What do users think of HaierSmartAir2? Overall sentiment: negative **Pros** - 👍 Great when it works - 💡 Handy for controlling AC - 🚀 Works perfectly sometimes **Cons** - 🐛 Crashes frequently - 🐛 Unreliable connectivity - 🐛 Cannot connect remotely - 🐛 Login/registration issues - 🐛 Timers not working - 🐛 App freezes/loads indefinitely - 🐛 Poor user experience - 🐛 Updates cause issues - 🐛 Slow to connect/respond **Commonly reported bugs** - App crashes on iOS 15 - Cannot register account (password errors) - Cannot reset password (endless loop) - Timers not working - App disconnects from WiFi - Cannot log in after initial setup - Cannot sync with AC unit - App freezes on loading screen - App requires frequent reinstallation - Verification code not visible/sent - Network error during AC setup - App destabilizes phone/overheats - Cannot find country in setup (China) - Facebook login integration removed **Most requested features** - Update for iOS 17/18 - Fix dark mode - Add Watch and Siri support - Improve setup instructions - Add Google Home/IFTTT integration - Allow remote access over LTE/Data ## Newest reviews (20 of 78) ### 2/5 — Programmation *2026-07-17* Possibilité de programmer le début mais pas l arrêt C’est dommage Si vous pouvez faire la modification de l’application ce serait super Merci ### 2/5 — Application update *2025-08-21* App update for ios18.6.2 ### 2/5 — Timer stopped working *2025-05-23* This has worked very well, but recently the timer function has stopped working . I can still remotely control the unit / switch off and on etc… But when I add a timer it doesn’t work. ### 2/5 — Application update *2024-11-20* App update for ios18 ### 1/5 — Couldn’t register the account *2023-08-22, version 3.2.8* Application didn’t allow me to register new account saying “ password must contain upper and lower case and numbers “. I did several versions of this combination but unable to move to a next step. Something wrong with application ### 1/5 — Can’t register because of stupid wrong password format *2023-07-30* You keep answering the people what exactly the error message comes from the app , it keep saying that wrong password format We already put lower case uper case letters and number between 6-20 and it still not working, stupid programer and stupid responses **Developer response:** Hello, reset the password, send the verification code via email, and after successful verification, set your own login password. The password should be within 6~20 characters and contain uppercase letters, lowercase letters, and numbers. Please input as required. ### 1/5 — Network doesn't work,please try later *2023-07-22* Ver very buggy app Tried with different AC units and different Wi-Fi networks with 2.5 During the setup the AC will connect to Wi-Fi but you will not be able to save the AC in the app Always will get this error “ Network doesn't work,please try later” ### 1/5 — Connexion plus possible *2023-07-13* AS09NS1HRA-WU n’est plus dans la base de référence des machines gérées par l’application **Developer response:** Bonjour, il n'est pas nécessaire de choisir un modèle pour cette liaison app. ### 1/5 — Can not add AC onto the app *2023-04-20* Device configuration circle kept loading while the prompt said ‘You did not yet connect WIFI, please try combinate after connecting WIFI successfully. However my WiFi does get connected automatically and the app does say connection successful, but the app won’t let me SAVE my ac onto the app as it says ‘Network doesn’t work, please try later’. PLEASE FIX THIS devs. **Developer response:** Hello, check the 2.4GHZ network of the router, and there is no restriction on air conditioning access to the network. If the network hotspot sent is U-ACxxxx, use this APP for network distribution. If it is AIRCONDITIONERxxx, use hOnAPP. If unsuccessful, please contact local after-sales assistance. ### 1/5 — Cant even make account *2023-02-15* Trash. Cant even make an account because the password system doesn’t even work. **Developer response:** Hello, the application can be registered normally. The registration requires a password. The password is within 6~20 characters and needs to contain three combinations of uppercase letters, lowercase letters and numbers. Please enter as required. In addition, we need your support. Would you please give us 5 stars? thank you ### 1/5 — Impossible de créer un mot de passe *2022-10-28* Cette appli ne sert à rien Impossible de paramétrer un compte 😡 C’est la seule pour piloter la Clim 😡 **Developer response:** Bonjour, s'il vous plaît entrer le bon numéro de compte et mot de passe. Le numéro de compte est votre boîte aux lettres. Le format du mot de passe est: le mot de passe est dans les 6 ~ 20 caractères, et il contient également des lettres majuscules, des lettres minuscules et des chiffres, trois combinaisons. Veuillez remplir selon les besoins! ### 1/5 — Can't make an account *2022-09-25* The app won't accept any password format. It's an AC not a bank account that needs super strong password combination. What are afraid of? someone will hack my AC and steal all my cool air?Fire your app developer who came up with this brilliant idea to make it difficult for users to even make an account. Rubbish Chinese junk **Developer response:** Hello, please enter the correct account and password. The account is your email, and the password format is: the password is within 6~20 characters, including upper case letters, lower case letters and numbers~ Please fill in as required! ### 1/5 — Timers not working *2022-09-07, version 3.2.8* The timers turning the heat pump off and on (why I bought the heatpump…) have stopped working after the most recent app update. Please can you fix this asap? ### 1/5 — Terrible *2022-08-25* - Poor design. - Poor translations to english. - Slow to update attached devices. - Regularly logs out. - Missing features. - The app team releases updates very infrequently and when they do, no improvement or change in anything is seen. Release comments are generally “bug fixed”. WHAT bug is fixed and why fix only one? How about you improve the app? **Developer response:** Hello, thank you for your purchase. Please describe in detail the operation steps and equipment tips for the problem, and we will help you solve it. Thank you ### 1/5 — Please update and fix it! *2022-07-08, version 3.2.7* I’m still using the Haier heat pump. You are responsible and accountable to keep them updated regularly. This app is not working well. Fix it please. ### 1/5 — This app doesn’t work at all! *2022-06-30* When trying to register a new account I get the error, “your password must contain uppercase, lowercase, numbers and letters.” I can assure you that the password I am trying to use fulfills all the requirements including being 10 or more characters. **Developer response:** Hello, please check the password and account number input. The password is within 6~20 characters and needs to contain three combinations of uppercase letters, lowercase letters and numbers at the same time. Please input as required. ### 1/5 — Worst Application *2022-05-17* Unable to register myself, password does have user case lower case and special characters and when it try to click register it upper and lower case letters must be there **Developer response:** Hello, you need to set a password for registration. The password is within 6 ~ 20 characters and needs to contain three combinations of uppercase letters, lowercase letters and numbers at the same time. Please enter as required. In addition, we need your support. Would you please give us 5 stars? thank you ### 1/5 — Cant even login *2022-05-10, version 3.2.7* We Installed a $250 wifi module in my ducted heat pump. I logged in 1st time and than it kicked me out after a few days. Now I cant login again at all, the forget password feature doesnt work it keeps asking for a password. If i try n register a new account. It keeps prompting for a password with characters/numbers which I already have. Using latest ios. Really frustrating. !! ### 1/5 — Useless app *2022-04-23, version 3.2.7* Doesn’t connect to the ac useless app ### 1/5 — Unable to Access Device Thru LTE/Data *2022-04-12* I am unable to access the device using LTE or anyother WiFi Network. But works fine when on the same network. please fix **Developer response:** Okay~ Also, please give us 5 stars support, okay? Thank you ## Most critical reviews (10 lowest-rated) ### 1/5 — Ne fonctionne pas *2025-10-29* Vous l’avez testé? On ne peut pas se connecter ou s’inscrire. ### 1/5 — Very poor *2025-08-27, version 3.2.8* So i am trying to make a new account and i tried several times but when i click send code it never does i tried changing multiple email but it never sends me a email with a code ### 1/5 — Failure to connect to air con *2025-08-21, version 3.2.8* This app disconnected from my 2 WiFi units and now will not connect so it’s useless. I reloaded the app then it would not let me log in so I pressed “forgot password” then the next screen asks for your email and password. Why has this app not been fixed. It is absolutely useless. ### 1/5 — Worst app ever. Fix it *2025-06-11, version 3.2.8* Cannot never reset passwords, gets into a never ending cycle. ### 1/5 — Timers are not working at all now *2024-07-09, version 3.2.8* This app was working ok but now the timers are not working. I could only set a maximum of 3 timers turning the ac on or off or changing the settings before. I can still control manually via the app but the timers are no use ### 1/5 — Timers not working *2024-07-08, version 3.2.8* I’ve had no problems setting up air conditioner in app and can control it with no problems but the timers I have setup are not working. This is a feature we use with our other air conditioner and to us is a key feature. Please let me know what an be wrong or fix the app ### 1/5 — Хуйня *2024-03-07, version 3.2.8* Приложение полная хуйня ввожу пароль, а мне выдаёт ошибку от 6 до 20, а у меня там было 8 символов в пароле ### 1/5 — Cannot sync *2023-12-19, version 3.2.8* Cannot sync with my ac unit. I followed it to the T but still no avail. Extremely frustrating. ### 1/5 — App update *2023-09-18* Please update as soon as possible the app for IOS 17. It crashes all the time **Developer response:** Sorry for the inconvenience. The system has been repaired and can be used normally. In addition, we need your support. Would you please give us 5 stars? thank you ### 1/5 — Hopeless *2023-09-18, version 3.2.8* Constantly having to re add unit. Won’t work away from the home wi go so can’t turn it on or off while you’re out. What’s the point! No support at all. Buy another brand air conditioner with an automation app that works! ## Most praised reviews (10 highest-rated) ### 5/5 — Sinan *2021-09-24* The app doesn't work with ios 15 **Developer response:** Sorry for the inconvenience. The system has been repaired and can be used normally. In addition, we need your support. Would you please give us 5 stars? thank you ### 5/5 — Update Issue *2021-07-02* After last update I cannot change the ac temperature from the app. Update: Fixed really fast! **Developer response:** Thank you ### 5/5 — App works Great Just BRILLIANT *2019-07-27, version 2.8.2* Was working perfectly configured all 5 Air conditioners, one day decided not to work, stuck on opening and looking for Air Cons.... I needed to uninstall then reinstall, now works fine. All Air Conditioners installed automatically with my email and password. Just a Brilliant app. Thank you HAIER..... ### 5/5 — Good app for my air conditioner *2019-01-29* I get it to control my air conditioner in the the house. It is a very good experience! Excellent **Developer response:** Hello, thank you for your purchase and use, and trouble you to upgrade to the new version experience. If you still have problems, please describe the specific operation steps and system prompts. We will help you solve the problem. In addition, we need your support, please give us 5 stars? Thank you ### 3/5 — App crashing w new iPhone update *2021-09-24, version 3.2.6* App is great and really handy. Please sort issue so we can continue using as the app keeps crashing and won’t stay open with the iOS 15 update. ### 3/5 — Ne fonctionne plus *2020-07-29* Impossible de se connecter ### 3/5 — Manque le Skill pour alexa *2020-06-02* Le pilotage se fait sans problème avec le téléphone, dommage qu’il n y ai pas un skill pour le Control via Alexa ### 3/5 — Good but improvement needed *2020-03-04, version 3.0.0* The app works but there is delay to connect to the AC the first time. Moreover they need to fix the app when in dark mode ### 3/5 — Bug *2020-02-02* L’appli est bien mais obliger de la supprimer et la réinstaller assez souvent car bug a la connections ### 3/5 — Great when it works.. *2019-10-11, version 2.8.3* But unfortunately freezes and crashes regularly. Often the only way to get working again is deleting and reinstalling the app. Please fix! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*