# Hailou: AI Video Maker App — user reviews > 44 indexed App Store user reviews of Hailou by Tra Nguyen, rated 4.09/5 from 208 ratings. - Source: https://appshunter.io/ios/app/hailou-ai-video-maker-app/id6478118929/reviews - App overview in markdown: https://appshunter.io/ios/app/hailou-ai-video-maker-app/id6478118929.md - Rating breakdown: 5★ 150 · 4★ 10 · 3★ 5 · 2★ 2 · 1★ 41 ## What do users think of Hailou? Overall sentiment: negative **Pros** - 🎨 Stunning art and visual quality - 🎬 Actual video generation, not just image sequences - ⚙️ Customizable settings for resolution and frame rate - ✨ Handles complex animations with ease **Cons** - 💰 Expensive pricing with mandatory payment before trial - ⏱️ Extremely long processing times (hours to days) - 🎭 Poor face recognition and distorted person images - 📹 Videos too short (4-6 seconds) despite claims - ❌ Doesn't follow user prompts accurately - 🚫 Restrictive content moderation policies - 🔧 No refund options despite Apple policy - 📧 Poor customer support (Gmail-based only) - 🎯 Misleading app name and branding (confusion with Kling AI) - 🐛 Videos fail to complete or hang indefinitely - ❌ No free trial or testing capability - 🚫 Quota system limits daily usage **Commonly reported bugs** - Videos hang and take excessive time to process - Incomplete video generation despite payment - Face distortion and misrepresentation in output - App freezes during processing - Unable to delete stuck/failed videos - Quota consumption without video delivery - Minor glitches during complex animations - Payment processed without video generation **Most requested features** - Smoother animal movement animations - Longer video duration options - Free trial or demo before purchase - Better lighting and shadow customization - Improved face recognition and accuracy - More inclusive content policies for LGBTQ+ content - Ability to delete failed/incomplete videos - Better prompt understanding and adherence ## Newest reviews (16 of 44) ### 1/5 — SCAM *2024-09-02* Wish I read the reviews before purchasing. There’s no way to get a refund. The support is a Gmail account, the app does not create vids like it says it does. ### 1/5 — Just a money grabbing ad *2024-09-01, version 1.2* Upon opening the app I was taken to a wet page where I was prompted to spend money on a product I didn’t want. Back on the app I discovered a small arrow telling me to continue using the app which just led me to another page where they want to be to sign upfor a subscription. Don’t even bother download this money grabbing scheme. ### 1/5 — The worst *2024-09-01, version 1.2* I use a lot of AI in my promotions thought I’d try this out. I’m a premium subscriber. Save your money and do not get premium this is the worst I’ve seen. 3/4 of the time I don’t even get what I asked for and you use up your quota for the day and not get anything at all. Very disappointed and I’ve asked for my money back. ### 1/5 — Rip Off Version of Klingai.com *2024-08-30, version 1.2* Is definitely not what it said it is. I paid for a lifetime subscription to get free user quality and couldn’t change any settings. Totally mad at myself for being so stupid that I wasted $49.99 on something that is not genuinely what it says it is. Besides asking for a refund I’ll totally not nor will I ever use this app again.b Who ever gave 5 stars lies. A whole bunch of lies!!!!!! ### 1/5 — Bad *2024-08-27* Barely does any animation and didn’t follow any of my prompts, ago could get a refund. Don’t get this ### 1/5 — Rubbish from the start *2024-08-26, version 1.2* I watched a review on this which was fantastic. A completely different experience to what I have experienced. I bought a one off package £30. The video didn’t look like the person at all. Plus it now it just hangs taking 6 days to complete a video. Waste of money do not buy. Vote with your feet ### 1/5 — Awful! *2024-08-26* Only distorts image, no animation, terrible! ### 1/5 — Scam *2024-08-24* I just got it yesterday. I want to cancel. ### 1/5 — nsf adults *2024-08-23, version 1.2* More developers who won’t allow you to generate anything that they can’t generate at their place of work.Do you people make applications for adults anymore?Seriously they tell you the generating “not safe for work “Contant is against their values. What “values” are those?? I feel like I’m living in the 80s again with the moral majority. Is your lead developer Jerry Falwell? ### 1/5 — hi *2024-08-22, version 1.2* worst app ever, just brought the lifetime premium version for $39.99, though i could use it to make youtube videos, it created a video lasted only 6 seconds, what the heck😞like they said you get what you paid for! going to delete the app soon, after 5 minutes of using, worst AI video generator app ever, so disappointed 😢 ### 1/5 — Scam *2024-08-21, version 1.2* No free trial make you pay. How can I pay before checking it out! ### 1/5 — Why *2024-08-21, version 1.2* Why ur app name is Ai video maker not Kling AI have nothing my 50$ bullshit can’t do much👎🏻 ### 1/5 — This is a scam that pretends to be Kling AI *2024-08-15* GIVE ME MY MONEY BACK ### 1/5 — SCAM! *2024-08-12* This app does NOTHING! If you upload a photo and ask to create a realistic video it changes the people in it completely, doesn’t follow the prompt and looks awful! THIS IS A SCAM! ### 1/5 — Scam!!! *2024-08-12* It’s pretending to be kling but it’s not ### 1/5 — Complete rip off *2024-08-04* Don’t waste your money like I just did. ## Most critical reviews (10 lowest-rated) ### 1/5 — Dont get trapped *2025-01-31, version 2.3* Its totally fraud ### 1/5 — Don’t buy *2025-01-11* The videos never finish and the support is nonexistent. ### 1/5 — Not recommended *2025-01-07, version 2.0* Definitely not recommended it is absolutely rubbish and waste of money ### 1/5 — Don’t download and don’t pay for the subscription. *2025-01-05* This is the worst AI I have ever seen. The videos do not do anything creative or impressive. My pictures just become distorted and morph into incoherent images. To add insult to injury, it takes a very long time for the videos to generate too. A lot of waiting around just to get a 4 second video. Never again. ### 1/5 — Unrealistic app *2024-12-16, version 1.9* This is a terrible app. Even though they say you can cancel at any time, I can't right now and I paid a total of $44. The app is terrible, unrealistic and doesn't work at all. ### 1/5 — I’ve been robbed *2024-11-16* Not a video generated but got paid receipt! Another ripoff app! ### 1/5 — How do I get a refund? *2024-10-09* This isn’t the Kling AI I was trying to get!! I wanted the one with the blue and green circular logo! Why do you have the same exact name??? Is it fraud??? I’ll let the comment section know whether I get my refund or not! ### 1/5 — Scam *2024-09-29, version 1.3* This is a waste of money. And a lot of it I might add. Videos are no longer than about 5 seconds and the ai does not do anything that you describe. Images of people don’t even start resembling them. You are tricked into paying before you can really test the app. I’d like my money back but I’m sure that won’t happen. A completely blatant scam ### 1/5 — Awful *2024-09-26, version 1.3* The AI is the dumbest I've ever seen. It's a waste of time and money. I requested a refund from Apple in less than 12 hours. You can get a refund from Apple within 14 days without providing a reason. ### 1/5 — Pay to use *2024-09-08, version 1.3* You can’t do anything unless you pay, I personally am not spending $50 🤷🏾 ## Most praised reviews (6 highest-rated) ### 5/5 — Great app *2025-01-12, version 2.0* This is my favourite video generator although I wish the animal movements were a bit more fluid the art it creates is absolutely stunning and the movements a not just a series of pics flowing through like other apps but an actual video, sometime it doesn’t extend when needed but I use the app a lot and sometimes and it continuously generates stunning art. ### 5/5 — It’s good *2024-08-11* Waiting is long time for videos ### 5/5 — Amazing Graphics, Easy Customization *2024-02-26, version 1.0.7* I recently had the opportunity to try out SoraAI, an AI-powered video generation tool, and I must say I was thoroughly impressed. The graphic capabilities of this tool are truly remarkable. One of the first things that struck me about Sora AI was the level of customization it offered. I was able to easily adjust settings like resolution, frame rate, and aspect ratio to get my videos looking just right. And when it came to the graphics themselves, I was blown away by the level of detail and realism that Sara AI was able to achieve. Another area where Sora AI really shone was in its ability to handle complex animations. Whether I was creating simple transitions or more complex movements, the tool handled it all with ease. And the best part was that I didn't need any specialized skills or knowledge to make it happen - Sara AI made it easy for anyone to create professional-grade videos. Of course, no tool is perfect, and there were a few areas where I think Sora AI could use some improvement. For example, I would love to see more options for customizing the look and feel of the graphics, such as being able to adjust lighting and shadows. And while the tool did a good job of handling complex animations, there were a few times when I encountered some minor glitches or hiccups. Overall, though, I have to say that I was very impressed with Sora AI. Its impressive graphic capabilities and user-friendly interface make it a great choice for anyone looking to create high-quality videos with ease. I would highly recommend giving it a try! ### 3/5 — Please fix the problem problem *2024-07-13, version 1.1.2* I already sent the email to report the problem There’s a few of the pictures it’s not able to complete Also, it’s not able to delete either If anyone can help this problem or fix this problem for me Cause it keep processing make a photo over and over hours it’s been two days ### 2/5 — Not inclusive *2024-09-23* I am actually very disappointed. I couldn’t test the use before I had to but a month subscription. It can do a lot including sentimental pictures of me and women. But everything I have tried to run with two women has not passed moderation. This a one of many AI generators that seem very LGBTQ unfriendly. ### 2/5 — Good *2024-08-22, version 1.2* It’s a good app but the image to video it’s to short and the result it’s really bad completely changes you face in the photo then want you write to be done it’s nothing to do with it and too short. It’s nothing like what you see in TikTok. Sorry --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*