# Hainan Airlines > Chinese airline providing domestic and international flights with a focus on safety and service. (iPhone/iPad app by Hainan Airlines Holding Co., Ltd..) - Source: https://appshunter.io/ios/app/hainan-airlines/id509139443 (this page in markdown: same URL + `.md`) - Developer: [Hainan Airlines Holding Co., Ltd.](https://appshunter.io/developer/465617432) - Category: Travel, Lifestyle - Price: Free - Rating: 1.70/5 from 123 App Store ratings · 101 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 208 MB - Languages: Chinese (Simplified, China) - Released: 2012-03-15 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hainan-airlines/id509139443/reviews.md ## What is Hainan Airlines? Hainan Airlines Holding Co., Ltd. (hereafter referred to as "Hainan Airlines") was established in January, 1993 in Hainan Province, China's largest special economic zone and free trade port. Hainan Airlines is committed to providing passengers with comprehensive and seamless airline services and creating a safe and comfortable travel experience. In 2025, Hainan Airlines and its subsidiaries operate nearly 1,700 domestic and international routes, including nearly 1,500 domestic routes, covering all provinces, autonomous regions and municipalities in the Chinese mainland, as well as over 200 international and regional routes to 53 overseas cities, covering Asia, Europe, North America, Oceania and Africa. Hainan Airlines has also actively responded to the Belt and Road Initiative by building a world-class airline network with seamless international and domestic interactions, high quality and a large scale. Actively implementing the strategic objectives of accelerating the development of a country with a strong transportation network, Hainan Airlines and its subsidiaries have established operational bases and branches in 23 cities and municipalities, including Haikou, Beijing, Guangzhou and Shenzhen. From 1993 to date, Hainan Airlines has been operating safely for 33 years and maintained an excellent operational record. In February 2024, Hainan Airlines was awarded the "One Star Flight Safety Diamond Award" by the Civil Aviation Administration of China for achieving 10 million consecutive hours of safe flight. As the first and only SKYTRAX 5-Star airline in the Chinese mainland, Hainan Airlines has been awarded the "SKYTRAX 5-Star Airline" for 14 consecutive years since 2011, and ranks No.10 in the SKYTRAX World's Best Airlines list. Recognized for its consistently high service standards and premium onboard experience, the airline also triumphs in three categories: Best Airlines in China, Best Airlines Staff Service in China, and Best Business Class Comfort Amenities. These honors represent the highest recognition to Hainan Airlines' exceptional services and reflect passengers' worldwide commendation for its premium service quality. Fly Your Dreams - Hainan Airlines. ## Key features - Domestic and international flight network - Comprehensive airline services - Safe and comfortable travel experience - SKYTRAX 5-Star Airline - Premium onboard experience - Award-winning service ## What do users think of Hainan Airlines? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 👍 Easy booking process - 👍 Good promotional deals - 👍 Clean and intuitive design - 👍 Accurate flight information - 👍 Smooth booking process - 👍 Convenient travel planning - 👍 Good aircraft - 👍 Excellent service - 👍 Unique routes - 👍 Reliable airline - 👍 Safe and comfortable feeling - 👍 Easy communication in English - 👍 Good food - 👍 Amazing crew - 👍 Simple and practical app - 👍 Appealing lounge details **Cons** - 🐛 App often fails - 🐛 Cannot find bookings - 🐛 Half English and half Chinese - 🐛 Poorly developed - 🐛 Fails to do basic tasks - 🐛 Cannot login - 🐛 Always asks to change password - 🐛 Garbage app - 🐛 Cannot create account - 🐛 Cannot view booking - 🐛 Zero customer service - 🐛 Cannot contact by email or phone - 🐛 Software is laggy - 🐛 Cannot find customer service - 🐛 Unusable app - 🐛 Chinese characters in English setting - 🐛 Needs a lot of work - 🐛 Software shows no electronic boarding QR code - 🐛 First in line, last to board - 🐛 Useless for those without Chinese ID - 🐛 Cannot 'real name' register - 🐛 App doesn't open - 🐛 Asks for mainland cell number for registration - 🐛 Less than useless app - 🐛 Online check-in does not work - 🐛 No feedback chat - 🐛 Lazy Webkit wrapper - 🐛 Cannot do basic airline jobs - 🐛 App not working after update - 🐛 Cannot make bookings - 🐛 Completely waste of time - 🐛 UI design ugly - 🐛 Extremely poor user experience - 🐛 Difficult interaction - 🐛 Lack of aesthetic - 🐛 Homepage layout and charts cluttered - 🐛 Mixed colors, lack of hierarchy - 🐛 Frustrating to use - 🐛 Cannot get app to work - 🐛 App is trash - 🐛 Cannot retrieve bookings - 🐛 Functional for basic tasks - 🐛 Hopeless website - 🐛 Redirects between nonfunctioning websites - 🐛 Cannot do anything - 🐛 Search doesn't work - 🐛 Changing country doesn't work - 🐛 Not ready for public use - 🐛 UI design poor for 5-star airline - 🐛 Cannot see any bookings - 🐛 Company is broke - 🐛 Money laundering and corrupted - 🐛 Network connection error on opening - 🐛 Opening ads and pop-up ads - 🐛 Services related to flights are bad - 🐛 Worse than small airline apps - 🐛 Slow loading - 🐛 Keeps loading when selecting seat - 🐛 App is rotten to the core - 🐛 Company should go bankrupt - 🐛 Poorly made - 🐛 Bad technology - 🐛 Bad experience - 🐛 Requires Chinese phone number for registration - 🐛 What's the point of this app? - 🐛 Cannot pick seats - 🐛 Cannot find flight - 🐛 Doesn't compete with international airlines - 🐛 English version is web version - 🐛 Chinese version is the actual app - 🐛 Missing many functions in English version - 🐛 Only domestic ID can download Chinese version - 🐛 Overseas ID cannot find the app - 🐛 Cannot log in - 🐛 Cannot modify incorrect information - 🐛 Must call domestic hotline - 🐛 No overseas member hotline - 🐛 Modifying info requires international call - 🐛 Opens webpage instead of app - 🐛 Poor app image for company - 🐛 Crap app - 🐛 Bugs need fixing - 🐛 Pathetic app - 🐛 Cannot be used - 🐛 Charged then cancelled ticket - 🐛 Payment delay reminder after payment - 🐛 Customer service number does not exist - 🐛 Cannot check-in 24 hours in advance - 🐛 Difficult to operate - 🐛 New app doesn't work as expected - 🐛 Developers need to improve performance - 🐛 App often broke during flight search - 🐛 Running too slow - 🐛 Cannot remember membership ID - 🐛 App won't open - 🐛 Error message not in English - 🐛 Crashes on startup - 🐛 Nothing functions on app - 🐛 Links don't work - 🐛 Failed to connect to server - 🐛 Poor quality **Commonly reported bugs** - App often fails with basic tasks - Cannot find bookings - Cannot login - Always asks to change password - Cannot create account - Cannot view booking - Software is laggy - Cannot find customer service - Chinese characters in English setting - Software shows no electronic boarding QR code - Useless for those without Chinese ID - Cannot 'real name' register - App doesn't open - Asks for mainland cell number for registration - Online check-in does not work - No feedback chat - App not working after update - Cannot make bookings - UI design ugly - Homepage layout and charts cluttered - Mixed colors, lack of hierarchy - Network connection error on opening - Opening ads and pop-up ads - Services related to flights are bad - Slow loading - Keeps loading when selecting seat - Requires Chinese phone number for registration - Cannot find my booking - Cannot pick seats - Cannot find my flight - English version is web version - Missing many functions in English version - Cannot modify incorrect information - Must call domestic hotline - Modifying info requires international call - Opens webpage instead of app - Cannot check-in 24 hours in advance - Difficult to operate - New app doesn't work as expected - App often broke during flight search - Running too slow - Cannot remember membership ID - App won't open - Error message not in English - Crashes on startup - Nothing functions on app - Links don't work - Failed to connect to server - Cannot see any bookings - Company is broke - Money laundering and corrupted - Worse than small airline apps - App is rotten to the core - Company should go bankrupt - Poorly made - Bad technology - Bad experience - What's the point of this app? - Doesn't compete with international airlines - Only domestic ID can download Chinese version - Overseas ID cannot find the app - Cannot log in - Charged then cancelled ticket - Payment delay reminder after payment - Customer service number does not exist - App is trash - Cannot retrieve bookings - Functional for basic tasks - Hopeless website - Redirects between nonfunctioning websites - Cannot do anything - Search doesn't work - Changing country doesn't work - Not ready for public use - UI design poor for 5-star airline - Poor quality **Most requested features** - Add booking function - Add timetables to the app - Add overseas member hotline - Improve performance - Remember users membership ID - Dark mode option - Advanced analytics dashboard ## Recent user reviews (10 of 101) All indexed reviews: https://appshunter.io/ios/app/hainan-airlines/id509139443/reviews.md ### 1/5 — Absolutely the worst airline app *2026-08-14* no doubt. This is by far the worst airline app I’ve used. Nothing works. Nothing connects. Nothing makes sense. Absolutely useless app. ### 1/5 — Online check-in doesn’t *2026-07-10* Basic features like online checkin don’t work. I think the app is designed to route you to the website ### 1/5 — Awful app *2026-07-08* The app makes it so hard to use any functionality ### 1/5 — waste *2026-06-14, version 10.15.0* waste no more star ### 1/5 — Basically nothing works *2026-06-12, version 10.15.0* Can't manage booking. Can't contact them. They keep changing the aircraft and unassigned my seat and I can't select it again. Can't check in online and need to go to the counter. Basically their whole website and app don't work. Impossible that this is a real "5 star" airline ### 1/5 — Fails Often *2026-06-07* The app often fails with basic tasks like checking your bookings ### 1/5 — Useless app *2026-05-16, version 10.14.1* Totally useless, worst app ### 1/5 — Worthless *2026-04-22, version 10.13.2* Half English and half Chinese. Totally worthless app... Could not even find booking ### 1/5 — Очень плохо ! *2026-04-19, version 10.13.2* Я более отвратительного приложения еще не видела в своей жизни. ### 1/5 — Poorly developed app *2026-03-21* Great airline, customer service, airline staff. Horrible, horrible app. The only reason we’ve contacted customer support is because the app has failed to do basic tasks, like checking in. What a great way to destroy your brand’s reputation. ## Frequently asked questions about Hainan Airlines ### What does Hainan Airlines do? Hainan Airlines provides comprehensive domestic and international flight services. They operate over 1,400 routes, covering all provinces in mainland China and extending to 46 overseas cities across multiple continents. The airline focuses on creating a safe and comfortable travel experience for its passengers. ### What are the key features of Hainan Airlines? Key features include an extensive network of domestic and international routes, a strong commitment to flight safety with a 32-year operational record, and a premium onboard experience. The airline is also recognized as a SKYTRAX 5-Star Airline for 14 consecutive years, highlighting its high service standards. ### How much does it cost to use Hainan Airlines? The provided description does not detail specific pricing for flights or app usage. However, the app itself is free to download and use, with no mention of in-app purchases or advertisements, suggesting a free monetization model for accessing flight information and booking. ### What is the flight safety record of Hainan Airlines? Hainan Airlines has a strong safety record, operating safely for 32 years. They have maintained an excellent operational record and were awarded the “One Star Flight Safety Diamond Award” for achieving 10 million consecutive hours of safe flight in February 2024. ### Who is Hainan Airlines best suited for? Hainan Airlines is best suited for travelers looking to fly within China or to international destinations served by the airline. It is particularly appealing to those who prioritize safety, a high-quality onboard experience, and award-winning service, especially for travel to and from China. ## Version history (last 5 releases) ### 10.18.0 — 2026-08-31 Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes. ### 10.17.3 — 2026-08-19 Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes. ### 10.17.0 — 2026-08-05 Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes. ### 10.16.1 — 2026-07-14 Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes. ### 10.16.0 — 2026-07-02 Overview of App Features 1. Check Travel Information Check travel information such as baggage allowances, check flight status and receive flight change notifications. 2. Track the Latest Offers Keep current on our latest promotional offers via the app. 3. Book Flight Tickets You can pay for flight tickets using a credit card or redeem points to offset some or all of the cost. The website also allows you to redeem points for award tickets. 4. Manage Your Bookings View information regarding ticket bookings via the official website and pay fees for voluntary flight changes. ## Apps similar to Hainan Airlines | App | Rating | Price | Category | | --- | --- | --- | --- | | [China Southern Airlines](https://appshunter.io/ios/app/china-southern-airlines/id460310138) | 4.0 (1,260) | Free | Travel | | [China Eastern Airlines](https://appshunter.io/ios/app/china-eastern-airlines/id419275564) | 2.5 (671) | Free | Travel | | [Spring Airlines](https://appshunter.io/ios/app/spring-airlines/id460033035) | 2.8 (15) | Free | Travel | | [Hong Kong Airlines](https://appshunter.io/ios/app/hong-kong-airlines/id768462159) | 1.6 (7) | Free | Travel | | [Cathay Pacific](https://appshunter.io/ios/app/cathay-pacific/id305038764) | 4.4 (2,586) | Free | Travel | | [Air China](https://appshunter.io/ios/app/air-china/id361964929) | 4.7 (16,085) | Free | Travel | ## More apps by Hainan Airlines Holding Co., Ltd. - [海南航空](https://appshunter.io/ios/app/id465617429) All apps by Hainan Airlines Holding Co., Ltd.: https://appshunter.io/developer/465617432 ## Related topics [hainan airlines](https://appshunter.io/ios/topics/hainan-airlines) · [hainan](https://appshunter.io/ios/topics/hainan) · [shenzhen airlines](https://appshunter.io/ios/topics/shenzhen-airlines) · [shanghai airlines](https://appshunter.io/ios/topics/shanghai-airlines) · [xiamen airlines](https://appshunter.io/ios/topics/xiamen-airlines) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*