# Hainan Airlines — user reviews > 101 indexed App Store user reviews of Hainan Airlines by Hainan Airlines Holding Co., Ltd., rated 1.70/5 from 123 ratings. - Source: https://appshunter.io/ios/app/hainan-airlines/id509139443/reviews - App overview in markdown: https://appshunter.io/ios/app/hainan-airlines/id509139443.md - Rating breakdown: 5★ 18 · 4★ 2 · 3★ 2 · 2★ 2 · 1★ 99 ## What do users think of Hainan Airlines? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 👍 Easy booking process - 👍 Good promotional deals - 👍 Clean and intuitive design - 👍 Accurate flight information - 👍 Smooth booking process - 👍 Convenient travel planning - 👍 Good aircraft - 👍 Excellent service - 👍 Unique routes - 👍 Reliable airline - 👍 Safe and comfortable feeling - 👍 Easy communication in English - 👍 Good food - 👍 Amazing crew - 👍 Simple and practical app - 👍 Appealing lounge details **Cons** - 🐛 App often fails - 🐛 Cannot find bookings - 🐛 Half English and half Chinese - 🐛 Poorly developed - 🐛 Fails to do basic tasks - 🐛 Cannot login - 🐛 Always asks to change password - 🐛 Garbage app - 🐛 Cannot create account - 🐛 Cannot view booking - 🐛 Zero customer service - 🐛 Cannot contact by email or phone - 🐛 Software is laggy - 🐛 Cannot find customer service - 🐛 Unusable app - 🐛 Chinese characters in English setting - 🐛 Needs a lot of work - 🐛 Software shows no electronic boarding QR code - 🐛 First in line, last to board - 🐛 Useless for those without Chinese ID - 🐛 Cannot 'real name' register - 🐛 App doesn't open - 🐛 Asks for mainland cell number for registration - 🐛 Less than useless app - 🐛 Online check-in does not work - 🐛 No feedback chat - 🐛 Lazy Webkit wrapper - 🐛 Cannot do basic airline jobs - 🐛 App not working after update - 🐛 Cannot make bookings - 🐛 Completely waste of time - 🐛 UI design ugly - 🐛 Extremely poor user experience - 🐛 Difficult interaction - 🐛 Lack of aesthetic - 🐛 Homepage layout and charts cluttered - 🐛 Mixed colors, lack of hierarchy - 🐛 Frustrating to use - 🐛 Cannot get app to work - 🐛 App is trash - 🐛 Cannot retrieve bookings - 🐛 Functional for basic tasks - 🐛 Hopeless website - 🐛 Redirects between nonfunctioning websites - 🐛 Cannot do anything - 🐛 Search doesn't work - 🐛 Changing country doesn't work - 🐛 Not ready for public use - 🐛 UI design poor for 5-star airline - 🐛 Cannot see any bookings - 🐛 Company is broke - 🐛 Money laundering and corrupted - 🐛 Network connection error on opening - 🐛 Opening ads and pop-up ads - 🐛 Services related to flights are bad - 🐛 Worse than small airline apps - 🐛 Slow loading - 🐛 Keeps loading when selecting seat - 🐛 App is rotten to the core - 🐛 Company should go bankrupt - 🐛 Poorly made - 🐛 Bad technology - 🐛 Bad experience - 🐛 Requires Chinese phone number for registration - 🐛 What's the point of this app? - 🐛 Cannot pick seats - 🐛 Cannot find flight - 🐛 Doesn't compete with international airlines - 🐛 English version is web version - 🐛 Chinese version is the actual app - 🐛 Missing many functions in English version - 🐛 Only domestic ID can download Chinese version - 🐛 Overseas ID cannot find the app - 🐛 Cannot log in - 🐛 Cannot modify incorrect information - 🐛 Must call domestic hotline - 🐛 No overseas member hotline - 🐛 Modifying info requires international call - 🐛 Opens webpage instead of app - 🐛 Poor app image for company - 🐛 Crap app - 🐛 Bugs need fixing - 🐛 Pathetic app - 🐛 Cannot be used - 🐛 Charged then cancelled ticket - 🐛 Payment delay reminder after payment - 🐛 Customer service number does not exist - 🐛 Cannot check-in 24 hours in advance - 🐛 Difficult to operate - 🐛 New app doesn't work as expected - 🐛 Developers need to improve performance - 🐛 App often broke during flight search - 🐛 Running too slow - 🐛 Cannot remember membership ID - 🐛 App won't open - 🐛 Error message not in English - 🐛 Crashes on startup - 🐛 Nothing functions on app - 🐛 Links don't work - 🐛 Failed to connect to server - 🐛 Poor quality **Commonly reported bugs** - App often fails with basic tasks - Cannot find bookings - Cannot login - Always asks to change password - Cannot create account - Cannot view booking - Software is laggy - Cannot find customer service - Chinese characters in English setting - Software shows no electronic boarding QR code - Useless for those without Chinese ID - Cannot 'real name' register - App doesn't open - Asks for mainland cell number for registration - Online check-in does not work - No feedback chat - App not working after update - Cannot make bookings - UI design ugly - Homepage layout and charts cluttered - Mixed colors, lack of hierarchy - Network connection error on opening - Opening ads and pop-up ads - Services related to flights are bad - Slow loading - Keeps loading when selecting seat - Requires Chinese phone number for registration - Cannot find my booking - Cannot pick seats - Cannot find my flight - English version is web version - Missing many functions in English version - Cannot modify incorrect information - Must call domestic hotline - Modifying info requires international call - Opens webpage instead of app - Cannot check-in 24 hours in advance - Difficult to operate - New app doesn't work as expected - App often broke during flight search - Running too slow - Cannot remember membership ID - App won't open - Error message not in English - Crashes on startup - Nothing functions on app - Links don't work - Failed to connect to server - Cannot see any bookings - Company is broke - Money laundering and corrupted - Worse than small airline apps - App is rotten to the core - Company should go bankrupt - Poorly made - Bad technology - Bad experience - What's the point of this app? - Doesn't compete with international airlines - Only domestic ID can download Chinese version - Overseas ID cannot find the app - Cannot log in - Charged then cancelled ticket - Payment delay reminder after payment - Customer service number does not exist - App is trash - Cannot retrieve bookings - Functional for basic tasks - Hopeless website - Redirects between nonfunctioning websites - Cannot do anything - Search doesn't work - Changing country doesn't work - Not ready for public use - UI design poor for 5-star airline - Poor quality **Most requested features** - Add booking function - Add timetables to the app - Add overseas member hotline - Improve performance - Remember users membership ID - Dark mode option - Advanced analytics dashboard ## Newest reviews (10 of 101) ### 1/5 — Worst App *2026-03-20, version 10.12.5* Don’t understand why Hainan Airlines has done so bad jobs to their international customers. ### 1/5 — Worse App and website for an airline! *2026-03-15* This is by far the absolutely the worst app and website for an airline I have ever seen! ### 1/5 — Can not login at all *2026-02-16* Always ask me to change password ### 1/5 — Garbage *2026-02-09, version 10.11.0* Absolutely garbage! ### 1/5 — Worst airline app ever *2026-01-08, version 10.10.1* Can’t create an account, can’t view my booking. Nothing. In addition to this, I fully regret booking with Hainan and never will again after my upcoming flight. Zero customer service, cannot contact them by email or phone. No answer from either. My flight has been changed several times. Aircraft change, seat change, second leg of flight cancelled, seat change again. What is wrong with this airline. Never had this issue with anyone else. Get a grip! ### 1/5 — 垃圾，不知道五星航司怎么来的 *2025-12-04, version 10.9.0* 软件卡得要死，客服都找不到，垃圾 ### 1/5 — This is the worst airline app I’ve used *2025-11-18* Have you guys tested this app after build? Couldn’t even get it to do any tasks!!! ### 1/5 — 垃圾 *2025-11-02, version 10.7.0* 拜托用点心，最垃圾就是你家的App ### 1/5 — Unusable *2025-10-18, version 10.7.0* Can’t get past the first page and find my booking. Some Chinese characters even in English setting. Needs a lot of work to make this a useable app ### 5/5 — User friendly app , great design *2025-09-11, version 10.6.0* I appreciate how user-friendly this app is. The design feels modern but not complicated, and everything is organized in a way that makes travel planning stress-free. ## Most critical reviews (10 lowest-rated) ### 1/5 — Absolutely the worst airline app *2026-08-14* no doubt. This is by far the worst airline app I’ve used. Nothing works. Nothing connects. Nothing makes sense. Absolutely useless app. ### 1/5 — Online check-in doesn’t *2026-07-10* Basic features like online checkin don’t work. I think the app is designed to route you to the website ### 1/5 — Awful app *2026-07-08* The app makes it so hard to use any functionality ### 1/5 — waste *2026-06-14, version 10.15.0* waste no more star ### 1/5 — Basically nothing works *2026-06-12, version 10.15.0* Can't manage booking. Can't contact them. They keep changing the aircraft and unassigned my seat and I can't select it again. Can't check in online and need to go to the counter. Basically their whole website and app don't work. Impossible that this is a real "5 star" airline ### 1/5 — Fails Often *2026-06-07* The app often fails with basic tasks like checking your bookings ### 1/5 — Useless app *2026-05-16, version 10.14.1* Totally useless, worst app ### 1/5 — Worthless *2026-04-22, version 10.13.2* Half English and half Chinese. Totally worthless app... Could not even find booking ### 1/5 — Очень плохо ! *2026-04-19, version 10.13.2* Я более отвратительного приложения еще не видела в своей жизни. ### 1/5 — Poorly developed app *2026-03-21* Great airline, customer service, airline staff. Horrible, horrible app. The only reason we’ve contacted customer support is because the app has failed to do basic tasks, like checking in. What a great way to destroy your brand’s reputation. ## Most praised reviews (10 highest-rated) ### 5/5 — interesting airlines *2025-09-17, version 10.6.1* Good aircraft, excellent service and unique routes ### 5/5 — . *2025-09-17, version 10.6.0* Easy to use — booking and checking in with Hainan Airlines is a breeze. ### 5/5 — Perfect Experience *2025-09-17, version 10.6.0* The food and service were both excellent. I’ll definitely fly with Hainan Airlines again! ### 5/5 — Best customer service *2025-09-17, version 10.6.0* Your airline is very reliable and provides great service. I always feel safe and comfortable. ### 5/5 — Service *2025-09-17, version 10.6.0* Book flight easily and have no issue with communication in English ### 5/5 — Five stars Hainan airlines *2025-09-17, version 10.6.0* I love Hainan airlines, it’s the best airlines,very good service. ### 5/5 — GOODAPP *2025-09-17, version 10.6.0* convenient to search the flight and book meal ### 5/5 — Good app to access airlines deal *2025-09-15* This app provide good promotional deal ### 5/5 — Amazing airline *2025-09-12, version 10.6.0* Wonderful service amazing crew onboard and all round great ### 5/5 — Easy use *2025-09-11* I’ve been a member for years and always feel easy to use this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*