# Hale Health > Secure patient-doctor communication and telehealth platform. (iPhone/iPad app by Hale Health, Inc..) - Source: https://appshunter.io/ios/app/hale-health/id932782594 (this page in markdown: same URL + `.md`) - Developer: [Hale Health, Inc.](https://appshunter.io/developer/932782593) - Category: Medical, Health & Fitness - Price: Free - Rating: 4.53/5 from 1,078 App Store ratings · 27 written reviews indexed - Age rating: 17+ - Requires: iOS 9.0 · 58 MB - Languages: English, Japanese, Chinese, Spanish, Chinese - Released: 2015-02-08 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hale-health/id932782594/reviews.md ## What is Hale Health? :: Providers get started at www.hale.co :: Patients use the Hale Health app to connect with their doctor between office visits – it’s the most convenient way for you to get the care you need no matter where you happen to be. Stay connected to your care team.  With Hale you can easily present new health issues to your doctor, send messages, and securely share photos and videos to get the care you need from the doctors you trust. Skip a trip to the doctor’s office.  Through convenient and secure live video visits you can avoid a trip to the office to address new issues or follow-up care. Your health, all in one place. Hale is home base for all of your active health issues – all messages, questionnaires, and health education materials related to your cases are just a tap away. Featuring seamless integration with the Apple Health app so you can easily share health data with participating care teams. To use Hale, you need an invitation from your doctor. If you’re interested in learning more please contact us at support@hale.co ## Key features - Connect with care team - Present new health issues - Secure messaging - Share photos and videos - Live video visits - Health issue management - Apple Health integration ## What do users think of Hale Health? Overall sentiment: negative **Pros** - 🤗 User-friendly interface - 💬 Effective communication with doctor - ⏱️ Saves time and money **Cons** - 🐛 Frequent crashes and bugs - 🔑 Unreliable login and authentication - 📤 Difficulty uploading files and attachments - 🔄 Slow or unresponsive app behavior **Commonly reported bugs** - Notifications not arriving when doctor replies - Manual login required even with Face ID/Touch ID - Password manager integration issues - Inconsistent app behavior and random logout **Most requested features** - Search and view past conversations with doctor - Automatic notification when doctor responds - Support for Apple Face ID and biometric login - Ability to send PDF and other file attachments ## Recent user reviews (10 of 27) All indexed reviews: https://appshunter.io/ios/app/hale-health/id932782594/reviews.md ### 1/5 — Useful to connect to my doc but app needs work *2022-06-09, version 2.1.1* The app is useful way to reach my doctor but the app needs work: - notifications do not arrive when my doctor replies - after waiting for a response from my doc, app does not refresh unless I pull down manually - FaceID only works if logging back in immediately after navigating away from the app, otherwise manual login is required - Manual login with password requires me to search for the password manually in my password list; the Apple password manager does not recognize Hale and auto fill the password - No ability to search through past cases; for example, I want to see my doctor’s recommendations for the last time I had a cold Thank you for your consideration. ### 1/5 — Color selection *2022-01-20, version 2.1.1* How about changing the color for the text input background from yellow to something else. As I’m typing this the font is either white(on white) or is not working. This is really bad. ### 2/5 — Poorly designed *2022-01-13, version 2.1.1* App has no facility for uploading MRIs from desktop. Pasting URL from app leads to an “Unauthorized” message. When selecting “Zip files” the app asks to download VIVA ONE app on Mac computer, which makes no sense given the above. ### 5/5 — Hale Health *2021-11-08, version 2.1.1* I love this app! Very user friendly and I get information back promptly. ### 1/5 — Please fix your app *2021-10-25, version 2.1.1* Literally every time I have a medical appointment this app lets me down. It breaks on “log in”, forcing me to spam call my doctor until I finally get through to them. This is a MEDICAL SERVICE, there’s NO room for your app to glitch as bad as it does. Please actually fix the bugs this has been going on for years now and I’m about to find a new doctor simply so I don’t have to deal with this app ### 5/5 — “Long Hauler” *2021-09-11, version 2.1.1* I have been a patient of Dr Edrich”’s for many years and feel I’m getting excellent care from everyone at Heritage Hills Family Medicine. I think everyone deserves good quality of care and a doctor who will listen. You will get this and more from everyone on staff. Thanks to all of you for taking good care of me! Dennis K ### 1/5 — Do not like app *2020-12-16, version 2.0.0* Can't log in using my password I set. Tried resetting it and said I would get an email, haven't gotten an email yet. Have been trying since yesterday and still nothing. I do not like this app. ### 5/5 — Great Service *2020-10-24, version 2.0.0* I love ut ### 3/5 — Face ID. *2020-10-17, version 2.0.0* I have an option to enable Touch ID, but my iPhone 11 Pro only offers Face ID. App is great otherwise! 👍🏼👍🏼 ### 5/5 — Like this hale *2020-08-17, version 2.0.0* Can finally get messages to my doctor a miracle ## Frequently asked questions about Hale Health ### What does the Hale Health app do? The Hale Health app allows patients to connect with their doctors between office visits. It facilitates secure communication, sharing of health information like photos and videos, and enables live video consultations for new issues or follow-up care. ### How do I use Hale Health? To use Hale Health, you need an invitation from your doctor. Once invited, you can use the app to message your doctor, share health updates, and participate in video visits, all managed within the app. ### Is Hale Health free to use? Based on the provided information, the app itself is free for patients to download and use. Providers typically manage their participation and any associated costs through their own setup on www.hale.co. ### What devices is Hale Health compatible with? The app description mentions seamless integration with the Apple Health app, suggesting compatibility with iOS devices. It is designed for patients to use on their mobile devices to connect with their healthcare providers. ### Can I share my health data with my doctor using Hale Health? Yes, you can securely share photos and videos of your health issues with your doctor through the app. It also features seamless integration with the Apple Health app, allowing you to easily share health data with participating care teams. ## Version history (last 1 release) ### 2.1.1 — 2021-03-25 This update improves performance and stability for video visits, as well as minor improvements and bug fixes. ## Apps similar to Hale Health | App | Rating | Price | Category | | --- | --- | --- | --- | | [Millennium CareConnect](https://appshunter.io/ios/app/millennium-careconnect/id1447281584) | 3.0 (10) | Free | Medical | | [Lee Health Connect](https://appshunter.io/ios/app/lee-health-connect/id1159731757) | 3.8 (24) | Free | Medical | | [City of Hope](https://appshunter.io/ios/app/city-of-hope/id1437853345) | 4.8 (995) | Free | Medical | | [OBGYN Specialists CarePlan](https://appshunter.io/ios/app/obgyn-specialists-careplan/id1513134987) | 1.9 (49) | Free | Medical | | [MyWomanCare](https://appshunter.io/ios/app/mywomancare/id1491945087) | 1.8 (31) | Free | Medical | | [athenaOne](https://appshunter.io/ios/app/athenaone/id1486336635) | 4.5 (2,786) | Free | Medical | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*