# Hale Hub — user reviews > 44 indexed App Store user reviews of Hale Hub by ModuleMD LLC, rated 1.44/5 from 88 ratings. - Source: https://appshunter.io/ios/app/hale-hub/id1083641512/reviews - App overview in markdown: https://appshunter.io/ios/app/hale-hub/id1083641512.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 1 · 2★ 2 · 1★ 67 ## Newest reviews (19 of 44) ### 1/5 — Be careful! *2024-09-19, version 2.5.5* When trying to download this app I got a request to submit my credit card, and at the bottom of the screen was an American Airlines logo. I have redone this app several times without success. I wish there was a lower rating than 1 star ### 1/5 — App immediately crashes, quite literally unusable *2024-09-13, version 2.5.5* The app crashes every time I attempt to open it. What is even the point of this app? ### 1/5 — Horrible *2024-08-05, version 2.5.5* I would give 0 stars if it was an option. The ModuleMD patient portal and the Hale app do not “speak” with one another. Resetting a password within the ModuleMD does not sync with the Hale app. Therefore, I’m put in continuous circles trying to reset passwords to gain access to medical information uploaded by my doctor. There is no patient access in the ModuleMD site, only medical practice client options. Very unfriendly user access for patients. ### 1/5 — Garbage *2024-07-16, version 2.5.5* Can’t even get past the logon after resetting password multiple times. Worst app ever. ### 1/5 — Terrible app that will not accept credit card information *2024-07-06, version 2.5.5* The app does not accept credit card payments. How else are clients above to pay the invoices. The error message states enter a correct credit card number. I have multiple times Fix the bloody app ### 1/5 — Useless app needs to work on iPhone *2024-06-30, version 2.5.5* Had issue to open this app ### 1/5 — Not good *2024-04-08, version 2.5.1* Some major oversight in the UI. When I go to book an appointment there is no button to pres to create the appointment and I am stuck in that view. Best guess, some issue around responsive design across mobile devices. ### 1/5 — Unable to open the app *2024-01-23, version 2.5.0* I successfully set up my account on the website but when I open the app, nothing happens. The logo on a white background doesn’t change. I’m not sure how my allergy office expects me to use this to keep current on my shots. ### 1/5 — Can’t log on *2023-12-28, version 2.5.0* My doctors office needs me to log on to say I have arrived for allergy injections. As well as make new appointments. I haven’t been able to get on for months. They have reset my account and password several times. With no change. It just looks like it is loading, but nothing is happening. If I put in the wrong password it will tell me incorrect password. ### 1/5 — Just got this app. Doesn’t work. *2023-12-27, version 2.5.0* It’s cool because this is for MEDICAL services and now I can’t access ANY of my child’s stuff because the app won’t load and you can’t actually access it through the web without it trying to take you to the app. The app that doesn’t work. This is disgraceful. ### 1/5 — App is SAD :-( *2023-12-15* The application will not allow me to make the doctors appointment nor pay my invoices. There is no support for the app… offices need to stop outsourcing everything!!!! ### 1/5 — It needs to accept 4 digit CVC *2023-12-04* The app designer needs to update it to allow for 4 digit CVC entry. It only allows 3 digits. Fix it please ### 1/5 — Haven’t been able to access account in months *2023-11-17, version 2.5.0* I have not been able to get past the logo opening page of this app in months. My drs office says I need to go to the website and reset …. Reset what. I’ve been on the website and can’t find anything to reset , can’t even find where to reset password. Now they are going to online billing only and I have to rely on this app and website which are terrible to pay my bills and I don’t even get notifications when I have a payment due ! Incredibly frustrating ### 1/5 — Poor Design *2023-11-14, version 2.5.0* This app barely functions at the best of times. It’s embarrassing how poor and buggy the app is. ### 1/5 — Unprofessional *2023-04-07, version 2.4.9* This app gives a 404 error when you have to sign the patient consent form. I don’t know how a health app can screw that up. If I can’t even give informed patient consent then I definitely don’t want to use my credit card on this app. Maybe they will just misplace that information too. ### 1/5 — Just crashes *2023-03-23, version 2.4.9* Garbage app. Crashes when I login and there’s no support provided whatsoever. ### 1/5 — App is worse than you can imagine *2022-12-01, version 2.4.9* The website is terrible and the app is worse. Don’t even bother. It’s the one way I’m supposed to communicate with my doctor and ever time I hit send on an email in the app, it crashes. It’s be easier to find a new doctor. ### 1/5 — Useless *2022-11-15, version 2.4.9* No way to communicate with office No way to request refill I would recommend a different patient portal that is more useful to your patients ### 1/5 — Doesn’t work *2022-11-10, version 2.4.8* I can’t get logged in. I’ve tried resetting my password several times and I continue to get an invalid message. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-06-09, version 2.6.3* If I could give this app less stars, I would. It’s awful and I wish my doctor would change. Don’t waste your time. ### 1/5 — Terrible App *2026-03-18, version 2.6.1* I keep getting emails saying “a new document has been added to your….” I look in every category and there is nothing added- NOTHING! I have not recently gone for tests or seen my doctor. i do not have an appointment in the next week and even if I did why no reminder? There is nothing! I am fed up with these emails! ### 1/5 — Broken and does not work *2025-08-26, version 2.6.0* Would give it 0 stars if I could. Attempted to use the app to schedule an appointment and it won’t allow us to choose the proper location making the app effectively useless. ### 1/5 — Waste of time *2025-06-25, version 2.5.9* I can’t believe this app was actually used by a medical provider. after just a few minutes without completing on all the forms the app stopped working. What happened to my data who knows? Don’t waste your time! ### 1/5 — Can’t even figure out how to get login *2025-06-19, version 2.5.9* I was instructed to use this app to make payment and being my first time, I do not have a username or email associated with it. There’s no way to even create one on the main screen. So I will uninstall the app and call them to make payment. ### 1/5 — Horrible App - don’t even try to download *2025-06-12, version 2.5.9* This app is one of the worst medical apps I have ever come across. My provider instructed me to use this to fill out patient paperwork, and between the provider having literally 23 forms to fill out AND how bad this platform presents and manages and fills the the documents, it was the worst experience I’ve ever had onboarding. The forms ask you to repeat the same information over and over, it ask you to the date in one format or another and is not consistent. It does not learn previous responses or save signatures. I stopped at form 7 of 23 and called it good. If my provider wants my paperwork then they can hand me some regular forms. Otherwise there is no chance of me doing it on this app. ### 1/5 — You should probably get a new doctor *2025-06-03, version 2.5.9* If this is what I’m going to have to deal with… I would cancel my appointment if it wasn’t past the cancellation window… I’m assuming, because I can’t even see that. I’m dreading the thought of dealing with the doctor because they use this app. If I could give it negative stars, I would. I already have high blood pressure. I’m going to have to go on a higher dose of if they make me use this. ### 1/5 — Zero stars *2025-05-08, version 2.5.9* App doesn’t open ### 1/5 — Nonfunctional *2025-03-18, version 2.5.8* Crashes at startup and is unusable. ### 1/5 — Not working *2025-01-14, version 2.5.7* Can’t get the app to launch and there isn’t a web option ## Most praised reviews (1 highest-rated) ### 5/5 — patient *2023-11-29* I love this app ! Super convenient and efficient ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*