# Halloween Mystery-Phantomville — user reviews > 51 indexed App Store user reviews of Halloween Mystery by HFG ENTERTAINMENTS, rated 4.40/5 from 192 ratings. - Source: https://appshunter.io/ios/app/halloween-mystery-phantomville/id1584812438/reviews - App overview in markdown: https://appshunter.io/ios/app/halloween-mystery-phantomville/id1584812438.md - Rating breakdown: 5★ 115 · 4★ 53 · 3★ 12 · 2★ 6 · 1★ 6 ## What do users think of Halloween Mystery? Overall sentiment: mixed **Pros** - 👍 Fun puzzles - 👍 Unique storyline - 👍 Engaging gameplay - 👍 Good length - 👍 Relaxing to play - 👍 Interesting game - 👍 Pleasant diversion - 👍 Good developer - 👍 Bright and straightforward gameplay - 👍 Logical puzzles - 👍 Not too hard - 👍 Minimal ads - 👍 Good time - 👍 Challenging enough - 👍 Good developer reputation **Cons** - 🐛 Puzzles don't make sense - 🐛 Puzzles are senseless - 🐛 Puzzles are not obvious - 🐛 Need to buy keys/tips - 🐛 Too much watching videos - 🐛 Levels are quick and simple - 🐛 Programmer errors - 🐛 Designed to lure into buying tips - 🐛 Terrible interface - 🐛 Terrible storyline - 🐛 Enigmas lack logic - 🐛 Extremely slow puzzles - 🐛 Annoying when can't solve puzzles - 🐛 Glitches - 🐛 Objects flying/not responding - 🐛 Far too slow - 🐛 No help button - 🐛 Guess work for puzzles - 🐛 Game stuck at levels - 🐛 Frustrating progress loss - 🐛 Clunky controls - 🐛 Repetitive levels - 🐛 Graphics not as advertised - 🐛 Slow and clunky game - 🐛 Not as clever as it thinks - 🐛 Puzzles too easy - 🐛 Pure memory/note taking puzzles - 🐛 Clunky and slow response - 🐛 Can't watch videos for coins - 🐛 Can't open items/progress - 🐛 Game freezes - 🐛 Annoying clunky controls - 🐛 Not always obvious puzzles - 🐛 Multiple solutions not accepted **Commonly reported bugs** - Game stuck at level 19 - Game stuck at level 31 - Game stuck at level 33 - Game stuck at level 39 - Game stuck at level 27 - Game stuck at level 44 - Objects flying/not responding - Can't pick up items - Can't open sack - Can't get jewel from rocker - Game won't let me stop without losing progress - Game restarts at beginning of chapter - Videos stopped working for coins - Game freezes - Game won't move to next level **Most requested features** - New episodes release - More challenging puzzles - Improve controls - Better explanation for puzzles - Option to reset levels ## Newest reviews (14 of 51) ### 4/5 — Recht gut, man kann es flüssig durchspielen, *2024-06-12* 👍 **Developer response:** Vielen Dank, dass Sie sich an den HFG-Support gewandt haben. Wir freuen uns, dass Ihnen unser Spiel gefallen hat. Spielen Sie weiter und unterstützen Sie uns. Wenn Sie Fragen haben oder Hilfe zu diesem Spiel benötigen, können Sie uns jederzeit fragen! ### 4/5 — Good game *2024-05-10, version 1.6* Good game but i can’t play the video to get a gem for a hint. Otherwise puzzles good, keeps me engaged ### 4/5 — Зависла *2024-05-08* На 19 уровне зависла игра, после открытия двери. Дальше играть нет возможности 🙁 **Developer response:** Приносим извинения за неудобства, произошедшие с вами в этой игре. Мы заметили вашу проблему и изучили этот уровень. Пожалуйста, перезагрузите этот уровень и продолжайте играть; ваша проблема будет решена. В будущем, если вам понадобится поддержка, пишите сюда; мы готовы помочь вам. ### 4/5 — Good time *2024-01-21, version 1.6* Fun game was not to difficult ### 3/5 — Not always obvious *2024-01-06, version 1.5* There are a few puzzles that are either not obvious to solve; meaning unless you pay there is no way you can solve them. Even the videos on YouTube use the skip command and pay with gems. On level 33, you need to connect pipes together. I did it three times each a different way and did not pass. The YouTube videos skipped this puzzle. I paid four gems in the game to watch the answer. It doesn’t make sense that if there are multiple solutions only one is accepted. ### 4/5 — P *2023-11-17, version 1.5* Game is good but annoying when you can’t attempt to solve some puzzles until you find the clue. Also I’ve completed level 39 but it has froze and won’t move to next level ### 4/5 — It's ok *2023-11-07, version 1.5* A few of the puzzles are not obvious. You can't get a clue sometimes either, just a skip, when I just want to know how to do it myself. Sometimes you also can't pick up items until you exit the screen and have to go back to get it. I've also occasionally found that I can't pick up items until I've used a hint, and lo and behold it's suddenly attainable which is very annoying. I'm nearing the end and found a glitch so can't go any further either. In its favour, you only see ads if you need hints, not between levels ### 4/5 — Ошибка в игре *2023-10-25* Куда делась спичка в 42 уровне? Или как сбросить уровень, может опять появится? **Developer response:** Благодарим за обращение в службу поддержки HFG. В начале этапа вы можете собрать спичечный коробок, затем вам нужно зажечь спичку и добавить ее в свой инвентарь, чтобы зажечь свечу. После того, как свеча зажжется, спичка исчезнет. Если у вас есть какие-либо дополнительные разъяснения относительно игрового процесса, свяжитесь с нами. ### 2/5 — Far too slow *2023-10-11, version 1.5* Such a shame, this game could be so good. No help button , only advice is given if you make a purchase to be able to get any help. Actually wound me up , only played for 1/2 hour .. rubbish … ### 3/5 — Good game but disappointed *2023-07-10, version 1.5* The game is quite good, some of the puzzles are guess work because it doesn’t explain what your supposed to do. What I found disappointing was the fact I got to level 27and it won’t let me through the door to carry on no matter what I do, I even re did level 26 hoping to start again on 27 but it just put me back to where it got stuck, so I deleted game and reinstalled it but now it’s took me back to level 1, I won’t be starting all again as it might get stuck again when I reach level 27... Very disappointed as I was enjoying the game ### 3/5 — Интересно, НО *2023-04-08* В некоторых головоломках есть несколько вариантов решения, но они не принимаются, а указаний как надо нет. Это бесит, приходится сидеть и тыкать непонятно как. Дико медленно крутятся детали в головоломках, минута уходит тупо на переворачивание частей «лабиринта». **Developer response:** Приносим извинения за неудобства, доставленные вам в этой игре. Мы заметили вашу проблему. Можете ли вы поделиться дополнительной информацией, такой как «номер уровня», в которой вы столкнулись с ошибкой. ### 4/5 — Phantomville *2023-02-28, version 1.3* Challenging enough to be fun, but not so difficult that you give up. ### 2/5 — Clunky and no real challenges *2023-02-08, version 1.1* Someone has put a bit of effort into this game but levels are repetitive, puzzles easy and with annoying clunky controls, not as clever or challenging as it think it is, but it’s free and quite big so perhaps good for a long journey if you’re 9. ### 4/5 — Casual *2023-01-28, version 1.1* Game is a lot of fun. Puzzles are not very challenging however there a lot of them. Good game to play while watching tv or waiting for an appointment. More of a time killer but very worth playing. Like to see what else these creators have. ## Most critical reviews (10 lowest-rated) ### 1/5 — First 15+ levels ok, then completely senseless puzzles *2024-09-09, version 1.8* Too bad. Had potential. But from level 18 or 20 on puzzles don’t make any sense anymore. Level 31 puzzle won’t work,huge programmer errors in there. Just designed to lure you into buying tips. Shame on you!!!! ### 1/5 — First 15+ levels ok, then completely senseless puzzles *2024-03-25* Too bad. Had potential. But from level 18 or 20 on puzzles don’t make any sense anymore. Just designed to lue you into buying tips. Shame on you!!!! **Developer response:** Sorry for the inconvenience that happened to you. We have noticed your query. We will surely pass on your feedback to the relevant team. We have noticed your issue. Do continue playing. In the future, if you get stuck or feel more complicated anywhere in the gameplay, kindly contact us. ### 1/5 — Waste of time *2023-12-25, version 1.5* Terrible interface, terrible story line ### 1/5 — Gratuit *2023-11-27* Et c’est le seul avantage. Les énigmes n’ont parfois aucune logique et certaines sont extrêmement lentes. Et ce n’est pas une impression personnelle, malheureusement ! **Developer response:** Merci d'avoir contacté le support HFG. Pouvez-vous partager des détails supplémentaires tels que "l'endroit exact" où vous avez été confronté à l'erreur. Ainsi, il sera plus facile de trier vos problèmes. ### 1/5 — Frustrating *2023-03-26, version 1.3* Enjoyed game until it stopped letting me stop without losing the progress I had made …when I restart I have to start at beginning of chapter again…….this has happened three times…..going to stop trying now.! ### 1/5 — The game is not good *2023-02-15, version 1.1* I just bought this game I would like my money back please!!! ### 1/5 — Don’t bother *2023-02-11* The graphics are nothing like what is in the add for this game. Looks like a pc game from the 90s. Very slow and clunky game. **Developer response:** We regret the inconvenience.We will surely pass on your feedback to the relevant team so that they can take it into consideration. if you got stuck more complicated anywhere in the gameplay.We are ready to help you. ### 1/5 — Escape room Phantomville *2021-12-13, version 1.0* Not recommended ### 2/5 — Short *2025-08-03, version 1.9* so you need a key to unlock each level which is understanding but you have to buy them or watch a video OK that’s fine but the whole game becomes pretty much just watching videos because the levels are so quick and simple just I defeat a level in like two or three minutes ### 2/5 — Glitches *2023-11-01, version 1.5* Interesting game. A bit slow in response. Coming along until level 26. Got stuck looked up walkthrough. And level 26 is different. After that objects kept flying. Objects would not respond. So deleted it. Interesting game. A bit slow in response. Coming along until level 26. Got stuck looked up walkthrough. And level 26 is different. After that objects kept flying. Objects would not respond. So deleted it. Interesting game. A bit slow in response. Coming along until level 26. Got stuck looked up walkthrough. And level 26 is different. After that objects kept flying. Objects would not respond. So deleted it. Interesting game. A bit slow in response. Coming along until level 26. Got stuck looked up walkthrough. And level 26 is different. After that objects kept flying. Objects would not respond. So deleted it. ## Most praised reviews (10 highest-rated) ### 5/5 — Fun! *2025-10-16, version 1.9* Fun puzzle games with tasks. Soooky storyline that’s unique ### 5/5 — Fanny *2023-10-02, version 1.5* Quel jeu extraordinaire. Bravo! ### 5/5 — Fun *2023-09-21, version 1.5* Games are just hard enough without being rediculous ### 5/5 — Good enjoyable not too challenging game *2023-08-15, version 1.5* Not ridiculously easy, so far, after 5 levels, but who knows … Certainly not a waste of time : ) ### 5/5 — New release *2023-02-01, version 1.1* When will the new episodes be released ### 5/5 — Love the game *2023-01-08, version 1.1* It is so interesting, you have to try everything to solve it. I love this kind of game!! ### 5/5 — Good *2022-12-31, version 1.1* Nice little game. Some easy puzzles and some a bit challenging, good length and worth a go. ### 5/5 — Not too hard *2022-10-01* Nice and relaxing to play, with chapters that don’t take long to solve. **Developer response:** Thank you for contacting HFG support. We are glad to know that you liked our game. If you have any clarification or queries regarding this particular game or level, feel free to write here. We will be ready to help you. ### 5/5 — Got Brains? *2022-08-28, version 1.1* Very challenging. Pay attention to all clues. Piece together the answers. You might get through it all if you think outside the box. ### 5/5 — Love this game *2022-08-17, version 1.1* A truly awesome game as always from you guys massive thumbs up 👍 great game play and graphics very addictive keep up the fantastic work 😁😁😁😁 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*