# Halo BCA — Halo BCA

> Digital banking app for customer service, account management, and banking feature access. (iPhone/iPad app by PT. Bank Central Asia Tbk.)

- Source: https://appshunter.io/ios/app/halo-bca/id1527740494 (this page in markdown: same URL + `.md`)
- Developer: [PT. Bank Central Asia Tbk](https://appshunter.io/developer/551587257)
- Category: Finance
- Price: Free
- Rating: 3.10/5 from 15 App Store ratings · 64 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 286 MB
- Languages: American English, Indonesian, Chinese (Simplified, China)
- Released: 2021-07-25
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/halo-bca/id1527740494/reviews.md

## What is Halo BCA?

It’s time to explore the new haloBCA, now with more convenience made just for you:
 
1. Easy Access with BCA ID
Log in with your existing BCA ID. Don’t have one yet? Register easily right in the app.
 
2. Free Customer Service Access
Contact our Customer Service via free VoIP calls or Live Chat. No phone credit needed.
 
3. Accessible Anywhere
Use haloBCA in Indonesia or abroad, anytime your phone is connected to the Internet.
 
4. Available in Multiple Languages
Access haloBCA in the language that suits you best, including Indonesian, English, and Mandarin.
 
5. Stay Updated with the Latest Info & Promos
Get the newest updates and exciting promos, straight from haloBCA in your Notifikasi menu.
 
6. Verified haloBCA Numbers & Accounts
No more worries about fake contacts, find the official BCA contact in Kontak & Media Sosial menu.
 
7. Update Your Data Anytime
Easily update your personal information through Akun Saya in the app.
 
8. Track Report Status
Check the latest status of your report, including handling time estimates.
 
9. Unblock ATM Card PIN
Access Atur Fasilitas Perbankan menu to unblock your ATM card PIN in just a few taps.
 
10. Customize OTP Delivery
Choose where your OTP is sent: via myBCA, BCA mobile, or SMS, depending on your needs.
 
Learn more at www.bca.co.id/halobca
Enjoy your tour of the new haloBCA!

## Key features

- BCA ID login
- Free VoIP and Live Chat customer service
- Global accessibility
- Multi-language support
- Latest info and promos
- Verified contact information
- Data updates
- Report status tracking
- Unblock ATM PIN
- Customizable OTP delivery

## What do users think of Halo BCA?

Overall sentiment: negative

**Pros**

- 👍 Helpful for contacting BCA overseas
- 👍 Can call Halo BCA without using pulses
- 👍 Good service and staff
- 👍 Amazing and very helpful
- 👍 Very helpful, no need to go to the bank

**Cons**

- 😞 No sound on calls
- 😞 Slow verification email
- 😞 Lost money, balance not returned
- 😞 Difficult facial verification
- 😞 Cannot log in
- 😞 Inappropriate for elderly users
- 😞 Transaction failed, balance deducted
- 😞 App blocks phone
- 😞 Confusing verification questions
- 😞 ATM delivery issues
- 😞 Halo BCA busy, call fails
- 😞 ATM card insertion failed, pulsa deducted
- 😞 Login requires paid SMS, fails
- 😞 Call quality poor, cuts off
- 😞 Selfie verification fails
- 😞 Failed login, pulsa deducted
- 😞 Transfer failed, balance deducted
- 😞 Cannot reset password, long hold music
- 😞 Phone calls redirected, no answer
- 😞 Live chat ended abruptly
- 😞 QR transactions failed, balance deducted
- 😞 Slow handling of failed transactions
- 😞 No solution for failed QR transactions
- 😞 App unreachable, directs to Twitter/WA
- 😞 CS unresponsive, always busy
- 😞 Difficult to contact CSO
- 😞 Activation fails, wastes pulsa
- 😞 Not helpful
- 😞 Bad customer service, no response
- 😞 Poor service, Qris failed, balance deducted
- 😞 CS hard to contact
- 😞 OTP not received
- 😞 CS rude, speaks fast, long wait
- 😞 Useless, directs to branch office
- 😞 Failed QR transactions, balance not returned
- 😞 No solution, directs to Halo BCA
- 😞 Cannot log in, oops error
- 😞 Long hold times, wasted time
- 😞 Difficult to log in, BCA ID blocked
- 😞 CS unfriendly, causes anger
- 😞 Not helpful
- 😞 Cannot log in, unexpected error
- 😞 Separate app from myBCA adds hassle
- 😞 Difficult to get OTP
- 😞 Unclear service activation follow-up
- 😞 Multiple apps from BCA needed
- 😞 Very bad service
- 😞 Chat ended by CS
- 😞 Useless app, full of bugs
- 😞 Voice quality unclear, needs redial
- 😞 CC debit blocked, no solution
- 😞 CS wants to call back to Indonesia for interlokal
- 😞 No sound on call, call auto-ends

**Commonly reported bugs**

- No sound on calls
- Verification failed repeatedly
- Balance not returned after failed transaction
- ATM delivery not received
- Call fails or busy
- Pulsa deducted for failed transactions
- Login issues
- Call quality issues (crackling, cutting off)
- Selfie verification fails
- Password reset not working
- Phone calls redirected
- Live chat ended by CS
- QR transactions fail, balance deducted
- OTP not received
- App unreachable
- CS unresponsive
- Activation fails
- Unexpected error on login
- Voice quality unclear
- No sound on call
- Call auto-ends after a few minutes

**Most requested features**

- Integrate with myBCA
- Make it a feature in myBCA
- Improve integration with myBCA

## Recent user reviews (10 of 64)

All indexed reviews: https://appshunter.io/ios/app/halo-bca/id1527740494/reviews.md

### 1/5 — No Sound

*2025-10-23, version 2.10.0*

No sound, hard to call

### 1/5 — Email verifikasi lambat banget

*2025-10-03, version 2.9.2*

Lambat banget tunggu e-mail verifikasi nya. Sekali e-mail nya masuk mau di klik jadi expired pulak. Gimana nih

### 1/5 — Uang saya hilang

*2025-09-30, version 2.9.2*

Saldo tidak kembali padahal transaksi gagal

### 1/5 — susah verifikasi

*2025-09-29, version 2.9.2*

payah banget ga bisa verifikasi wajah, gagal terus sampe kena limit dan harus nunggu besoknya padahal butuhnya sekarang. payaaaaaahhhhhh! saya juga software engineer tapi ga sepayah ini build app! menyusahkan! perbaiki oy!

### 1/5 — Ga guna

*2025-09-27, version 2.9.2*

Mau login aja ga bisa

### 1/5 — HATI”

*2025-09-25, version 2.9.2*

Aplikasi ngga pantas buat orang tua SALAH TF terus karna yg terdaftar langsung masuk PARAHHHHHHH !!!!!

### 5/5 — saldo kepotong karna transaksi qr gagal

*2025-09-23, version 2.9.2*

halo admin saya ingin mengajukan terkait saldo hilang setelah transaksi qr gagal

### 2/5 — App m bking terblokir

*2025-09-21, version 2.9.2*

App tdk membantu. Uda tpln cs. Katanya bakalan dikirim cara resgistrasi ulang mbnking. Uda 2 hari ga dikirim” pdahal keburu mau buat kerja. Ngepasin pas weekend. Mau ke kantor nunggu sampe senin.

### 1/5 — Kemdala transaksi 2 kali dengan nominal 5 ribu doang buat laporan susah.

*2025-09-19, version 2.9.2*

Saat proses verifikasi pertanyaannya ngaur, jenis kartu dan pembukaan rekening, padahal masih banyak data yang seharusnya bisa ditanyakan contoh tempat tanggal lahir NIK dll, kalok ini kesahalan nasabah gpp verifikasi di susah” in, ini kesalahan dari BCA mobile nya malah nyusain

### 1/5 — Layanan pengiriman atm

*2025-09-18, version 2.9.2*

Udah bayar biaya cetak + biaya kirim tapi gak pernah sampai atmnya haha ditanya jawabannya udah usaha dikirim tapi alamat gak ketemu padahal dikasi no telp biar bisa nanya tapi gak di telp samsek, taunya udah dikirim itu darimana ya ? Kacau bgt sistemnya

## Frequently asked questions about Halo BCA

### What does the Halo BCA app do?

The Halo BCA app provides a convenient platform for BCA customers to access various banking services. It allows users to log in with their BCA ID, contact customer service for free via VoIP calls or live chat, and manage their accounts. The app also facilitates data updates, report status tracking, and ATM PIN unblocking.

### What are the key features of Halo BCA?

Key features include easy login with BCA ID, free customer service access through VoIP or live chat, global accessibility, multi-language support (Indonesian, English, Mandarin), and access to the latest information and promotions. Users can also update their data, track report statuses, unblock ATM PINs, and customize OTP delivery.

### Is Halo BCA free to use?

Yes, the Halo BCA app is free to download and use. There are no charges for accessing customer service via VoIP calls or live chat, and the app itself does not require any payment to utilize its features. It is a free service offered by BCA to its customers.

### Can I use Halo BCA outside of Indonesia?

Yes, the Halo BCA app is accessible anywhere in the world as long as your phone is connected to the internet. This allows users to manage their banking needs and access customer support even when they are abroad.

### How can I update my personal data using Halo BCA?

You can easily update your personal information through the 'Akun Saya' section within the Halo BCA app. This feature allows you to keep your details current without needing to visit a physical branch.

## Version history (last 5 releases)

### 2.15.0 — 2026-08-12

Thank you for staying with haloBCA.
 
You can now submit documents and track the status of your requests for various banking needs directly in haloBCA. Update your app now!

### 2.13.2 — 2026-06-02

Enjoy the latest version of haloBCA with various feature enhancements that make your banking experience more convenient.

### 2.13.1 — 2026-05-20

Thank you for using haloBCA.
 
Introducing Quick Solutions, a new feature that helps you get information and solutions instantly without calling Customer Service, making your experience more efficient and convenient. Update now!

### 2.13.0 — 2026-04-09

Thank you for staying with haloBCA!
 
Meet SOLA (Solution Assistant), a dedicated haloBCA service for selected customers that helps you find banking solutions tailored to your needs.
 
You can also explore the Tax Supporting Documents feature to easily view your financial information and tax withholding records for your BCA assets.

### 2.12.0 — 2026-02-12

Get your queue number online and enjoy a more convenient branch visit with Branch Services in haloBCA.

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## More apps by PT. Bank Central Asia Tbk

- [BCA mobile](https://appshunter.io/ios/app/bca-mobile/id551587254)
- [Sakuku](https://appshunter.io/ios/app/sakuku/id965131157)
- [eBranch BCA](https://appshunter.io/ios/app/ebranch-bca/id1151700413)
- [myBCA: New BCA Banking Apps](https://appshunter.io/ios/app/mybca-new-bca-banking-apps/id1440241902)
- [Welma](https://appshunter.io/ios/app/welma/id1440242405)
- [Vindi BCA](https://appshunter.io/ios/app/vindi-bca/id1490576677)

All apps by PT. Bank Central Asia Tbk: https://appshunter.io/developer/551587257

## Related topics

[mbca](https://appshunter.io/ios/topics/mbca) · [mybca](https://appshunter.io/ios/topics/mybca) · [m banking bca](https://appshunter.io/ios/topics/m-banking-bca) · [bca mobile](https://appshunter.io/ios/topics/bca-mobile) · [bca](https://appshunter.io/ios/topics/bca) · [klikkb](https://appshunter.io/ios/topics/klikkb)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*