# Halo BCA — user reviews > 64 indexed App Store user reviews of Halo BCA by PT. Bank Central Asia Tbk, rated 3.10/5 from 15 ratings. - Source: https://appshunter.io/ios/app/halo-bca/id1527740494/reviews - App overview in markdown: https://appshunter.io/ios/app/halo-bca/id1527740494.md - Rating breakdown: 5★ 7 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 6 ## What do users think of Halo BCA? Overall sentiment: negative **Pros** - 👍 Helpful for contacting BCA overseas - 👍 Can call Halo BCA without using pulses - 👍 Good service and staff - 👍 Amazing and very helpful - 👍 Very helpful, no need to go to the bank **Cons** - 😞 No sound on calls - 😞 Slow verification email - 😞 Lost money, balance not returned - 😞 Difficult facial verification - 😞 Cannot log in - 😞 Inappropriate for elderly users - 😞 Transaction failed, balance deducted - 😞 App blocks phone - 😞 Confusing verification questions - 😞 ATM delivery issues - 😞 Halo BCA busy, call fails - 😞 ATM card insertion failed, pulsa deducted - 😞 Login requires paid SMS, fails - 😞 Call quality poor, cuts off - 😞 Selfie verification fails - 😞 Failed login, pulsa deducted - 😞 Transfer failed, balance deducted - 😞 Cannot reset password, long hold music - 😞 Phone calls redirected, no answer - 😞 Live chat ended abruptly - 😞 QR transactions failed, balance deducted - 😞 Slow handling of failed transactions - 😞 No solution for failed QR transactions - 😞 App unreachable, directs to Twitter/WA - 😞 CS unresponsive, always busy - 😞 Difficult to contact CSO - 😞 Activation fails, wastes pulsa - 😞 Not helpful - 😞 Bad customer service, no response - 😞 Poor service, Qris failed, balance deducted - 😞 CS hard to contact - 😞 OTP not received - 😞 CS rude, speaks fast, long wait - 😞 Useless, directs to branch office - 😞 Failed QR transactions, balance not returned - 😞 No solution, directs to Halo BCA - 😞 Cannot log in, oops error - 😞 Long hold times, wasted time - 😞 Difficult to log in, BCA ID blocked - 😞 CS unfriendly, causes anger - 😞 Not helpful - 😞 Cannot log in, unexpected error - 😞 Separate app from myBCA adds hassle - 😞 Difficult to get OTP - 😞 Unclear service activation follow-up - 😞 Multiple apps from BCA needed - 😞 Very bad service - 😞 Chat ended by CS - 😞 Useless app, full of bugs - 😞 Voice quality unclear, needs redial - 😞 CC debit blocked, no solution - 😞 CS wants to call back to Indonesia for interlokal - 😞 No sound on call, call auto-ends **Commonly reported bugs** - No sound on calls - Verification failed repeatedly - Balance not returned after failed transaction - ATM delivery not received - Call fails or busy - Pulsa deducted for failed transactions - Login issues - Call quality issues (crackling, cutting off) - Selfie verification fails - Password reset not working - Phone calls redirected - Live chat ended by CS - QR transactions fail, balance deducted - OTP not received - App unreachable - CS unresponsive - Activation fails - Unexpected error on login - Voice quality unclear - No sound on call - Call auto-ends after a few minutes **Most requested features** - Integrate with myBCA - Make it a feature in myBCA - Improve integration with myBCA ## Newest reviews (13 of 64) ### 2/5 — App m bking terblokir *2025-09-21, version 2.9.2* App tdk membantu. Uda tpln cs. Katanya bakalan dikirim cara resgistrasi ulang mbnking. Uda 2 hari ga dikirim” pdahal keburu mau buat kerja. Ngepasin pas weekend. Mau ke kantor nunggu sampe senin. ### 1/5 — Aplikasi buruk *2025-09-16, version 2.9.1* Mau login, suruh masukkan nomor kartu ATM, tersambung ke kirim pesan berbayar, gagal. Gitu terus bolak balik sampai pulsa setiap kali kirim. Dipakai telpon, katanya jangan pakai wifi tapi hasilnya suaranya kresek-kresek, dan putus-putus lalu mati (entah dimatikan dari sana gatau ya). ### 1/5 — ga bisa verifikasi foto diri *2025-09-13, version 2.9.1* tiap selfie selalu gagal dan silahkan coba kembali, buang2 pulsa cape ### 1/5 — Gagal masuk *2025-09-13, version 2.9.1* Gagal masuk terus, pulsa udah kesedot 10rb lebih ### 1/5 — crash mybca *2025-09-12, version 2.9.1* mau reset password nggak bisa. hubungin call center 5 menit cuma dengerin suara musik bca. mending dateng ke bank dah ### 1/5 — Telpon di alihkan terus menerus *2025-09-12, version 2.9.1* Saya nelpon halo bca dr jam 6 sore sampe hampir jam 9 malam setiap 10 menit sekali tetapi telpon saya kl tidak disuruh menunggu lalu cs sedang melayani customer yg lain. ga logika masa iya saya nelpon setiap 10 menit sekali tidak ada waktu untuk saya agar cs menjawab telepon saya. ini benar2 mengecewakan, pelayanannya buruk sekali. ### 1/5 — konsul di live chat *2025-09-12, version 2.9.1* Tidak sopan karena sedang live chat belum di baca sudah di end, padahal udh nunggu 50 antrian.MENGECEWAKAN!!!! ### 1/5 — QR *2025-09-12, version 2.9.1* Segajelas itukah systemnya. Transaksi qris gagal tapi saldo terpotong. Tlp hotline lama pula, baru kali ini dikecewakan olehmu bca. ### 1/5 — penanganan lelet banget *2025-09-12, version 2.9.1* Dmn" klo transaksi gagal tuh saldo langsung dibalikin, bukannya di tahan" yg gajelas nyangkut dimana, dari tanggal 10 September loh serentak uang nasabah pada hilang tapi BCA ga ada klarifikasi sama sekali. Disuruh nelfon halo BCA tapi CS lu aja pada lelet ga ada yang angkat telfon. ### 1/5 — gaada solusi sm sekali *2025-09-12, version 2.9.1* 3 kali scan qr tulisannya gagal pdhl saldo kepotong.tp gaada solusi sm sekali,pdhl ngechat halo bca masa tulisannya disuruh hubungi halo bca?aneh bgt ### 2/5 — Masalah *2025-09-12, version 2.9.1* Aplikasi nya gak bisa di hubungi apa apa suruh lapor ke twit apalah ke wa juga gak bisa ### 1/5 — . *2025-09-12, version 2.9.1* CS tidak merespon dan selalu sibuk ### 1/5 — Ga rekomendasi *2025-09-12, version 2.9.1* nelpon cso udah kayak nelpon presiden susah sekali ## Most critical reviews (10 lowest-rated) ### 1/5 — No Sound *2025-10-23, version 2.10.0* No sound, hard to call ### 1/5 — Email verifikasi lambat banget *2025-10-03, version 2.9.2* Lambat banget tunggu e-mail verifikasi nya. Sekali e-mail nya masuk mau di klik jadi expired pulak. Gimana nih ### 1/5 — Uang saya hilang *2025-09-30, version 2.9.2* Saldo tidak kembali padahal transaksi gagal ### 1/5 — susah verifikasi *2025-09-29, version 2.9.2* payah banget ga bisa verifikasi wajah, gagal terus sampe kena limit dan harus nunggu besoknya padahal butuhnya sekarang. payaaaaaahhhhhh! saya juga software engineer tapi ga sepayah ini build app! menyusahkan! perbaiki oy! ### 1/5 — Ga guna *2025-09-27, version 2.9.2* Mau login aja ga bisa ### 1/5 — HATI” *2025-09-25, version 2.9.2* Aplikasi ngga pantas buat orang tua SALAH TF terus karna yg terdaftar langsung masuk PARAHHHHHHH !!!!! ### 1/5 — Kemdala transaksi 2 kali dengan nominal 5 ribu doang buat laporan susah. *2025-09-19, version 2.9.2* Saat proses verifikasi pertanyaannya ngaur, jenis kartu dan pembukaan rekening, padahal masih banyak data yang seharusnya bisa ditanyakan contoh tempat tanggal lahir NIK dll, kalok ini kesahalan nasabah gpp verifikasi di susah” in, ini kesalahan dari BCA mobile nya malah nyusain ### 1/5 — Layanan pengiriman atm *2025-09-18, version 2.9.2* Udah bayar biaya cetak + biaya kirim tapi gak pernah sampai atmnya haha ditanya jawabannya udah usaha dikirim tapi alamat gak ketemu padahal dikasi no telp biar bisa nanya tapi gak di telp samsek, taunya udah dikirim itu darimana ya ? Kacau bgt sistemnya ### 1/5 — … *2025-09-17, version 2.9.2* skrng halo bca sibuk banget ga bisa call gagal mulu, kalo ga gagal sedang sibuk ### 1/5 — Kacau sistem bca bikin kapok!!! *2025-09-16, version 2.9.2* Gagal berkali-kali memasukkan kartu atm, pulsa kesedot terus. Telfon admin tentang keluhan perbankan dimatikan karena sebagai Tamu, bukan user. ## Most praised reviews (10 highest-rated) ### 5/5 — saldo kepotong karna transaksi qr gagal *2025-09-23, version 2.9.2* halo admin saya ingin mengajukan terkait saldo hilang setelah transaksi qr gagal ### 5/5 — halo bca *2025-09-17, version 2.9.2* bagus, cepet call nya dan jernih suaranya ### 5/5 — bagus *2025-09-17, version 2.9.2* bagusss ### 5/5 — Bca mantuuuuuulllll *2025-09-17, version 2.9.2* Bca mantuuullllll ### 5/5 — Bagus *2025-09-17, version 2.9.2* Keren ### 5/5 — TOP BANGET *2025-09-16, version 2.9.2* bca id terblokir,cs nya gercep bgt walaupun di tlfn jam 2 pagi huhu,top bgt sih,gampang no ribet,ga smpe 5 menit udh slesai bca id balik lg huhu nice deh ### 5/5 — Transfer qris gagal tapi saldo sudah ke debet *2025-09-12, version 2.9.1* Sudah 2X24 jam belum dikembalikan uang saya dan malah suruh nunggu maksimal 20 hari kerja ini gimana profesionalitasnya gak mutu ### 5/5 — terimakasih bca *2025-09-04, version 2.9.1* sempag kalap karna tidak bisa masuk mbangking tapi dengan pelayanan customer service yang tanggap dan cekatan tetap dengan rendah hati dan sopan satun semua masalah dengan midah teratasi, makasih banyak halo bca❤️❤️❤️ ### 5/5 — UX is not great *2025-09-01, version 2.9.1* This app is so hard to use. I can never log in. I just unblocked my BCA ID, and it got blocked again just for trying to log in. It should be easier to use than the regular BCA mobile app ### 5/5 — Amazing *2025-08-20, version 2.9.1* Sangat bagus dan sangat membantu. Kereennn👍👍… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*