# Halo ITSM, PSA, CRM > Mobile access for ITSM, PSA, and CRM service management software. (iPhone/iPad app by Halo Service Solutions Ltd.) - Source: https://appshunter.io/ios/app/halo-itsm-psa-crm/id1567966790 (this page in markdown: same URL + `.md`) - Developer: [Halo Service Solutions Ltd](https://appshunter.io/developer/529503102) - Category: Business, Productivity - Price: Free - Rating: 3.35/5 from 20 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 30 MB - Languages: English - Released: 2021-07-16 - Data updated: 2026-08-18 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/halo-itsm-psa-crm/id1567966790/reviews.md ## What is Halo ITSM, PSA, CRM? Welcome to the Halo Service Solutions app for iOS devices, free to download and use with your main version of HaloITSM, HaloPSA, HaloCRM or Halo Service Desk. The Halo app compliments all the fantastic functionality offered in the main application and allows you to stay on track whilst on the go. Features of the app include: - Access tickets assigned to you - Action tickets based on your workflows - Access your teams - Access your team's Tickets - Receive notifications - List customers - Searching Halo - Links to the web application for other features - And many more to come Halo Service Solutions offers ITSM, PSA and Service Desk software, which are relied upon in over 50 countries. HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best in service to customers and employees alike. It won’t just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future. HaloPSA is a single, all-inclusive solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business. With an integrated PSA platform you will experience features such as time-tracking and billing, advanced reporting, asset management, remote access, seamless integrations, automation tools and more. Tailored to your requirements with an intuitive UI, you can remedy your client issues with an unlimited PSA solution. HaloCRM is omnichannel customer service software, designed for teams looking to drive greater efficiency when handling customer enquiries. HaloCRM offers an intuitive platform for customer-facing teams to manage conversations from any channel. The platform will ingest customer conversations from Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls and more, eliminating the possibility of missed enquiries, and improving customer satisfaction by opening more channels of communication. Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. ## Key features - Access assigned tickets - Action tickets via workflows - View team and customer data - Receive real-time notifications - Search within the platform - Links to web application ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/halo-itsm-psa-crm/id1567966790/reviews.md ### 2/5 — No Contacts in app *2026-04-30* The app is almost worthless if we cannot access contacts in app. ### 2/5 — Not that useable *2025-12-30* What's the purpose of this app if it just redirects to the web? This app needs some serious love from the devs. It's embarrassing lol. ### 1/5 — Lacking features *2025-11-04* I really hope they put some effort in this app vs having to do everything in a web browser ### 3/5 — Meh *2025-10-09* There needs to be Calendar support in the app as well as notifications why are there no alerts? ### 1/5 — No development *2025-10-01, version 1.3.8* I’ve used this service for 3 years over to companies and find the lack of native features of the app the biggest let down! You are unable to assign queues or column profiles, unable to navigate to customer accounts or other tickets other than ones assigned to you… without having to navigate to a safari browser and then it’s just a pain to navigate. ### 3/5 — It’s alright *2025-10-01* Not much you can do currently in the app. I wish you could view more and action on tickets without having to open the web browser. Hopefully there’s plans to add more functionality to the app soon as I really like the ticketing system so far. ### 1/5 — App is useless *2025-06-10, version 1.3.3* You can’t see the ticket details. The worst is all tickets on hold or with suppliers are not available to see. Use only space on my phone. ### 2/5 — Last update unusable *2025-04-30* I would upload a screenshot if I could, but since the last update the ticket progress tab doesn’t draw tables correctly and the vertical column borders in user signatures are being drawn right through the entire message history from top to bottom. It makes them unreadable. ### 1/5 — Totally half baked *2025-03-05, version 1.2.8* Infuriating to use - can’t create a new ticket in the app, it opens the browser, searching a users name pulls up their oldest tickets and to actually see their new ones you have to tap the name, which - you guessed it - also opens the browser. Half tickets missing from home page. Useless ### 1/5 — Immature *2024-12-24* This app lets you do about 3 things (probably about 2% of the full system’s functionality) before sending you over to a web browser. It’s reminiscent of ‘apps’ circa early 2000’s. ## Frequently asked questions about Halo ITSM, PSA, CRM ### Does Halo ITSM, PSA, CRM have ads? No, Halo ITSM, PSA, CRM is free to download and use and does not contain advertisements. ### What is the user rating for Halo ITSM, PSA, CRM? Halo ITSM, PSA, CRM has an average rating of 3.6 stars based on 18 user ratings. ### What devices is Halo ITSM, PSA, CRM available on? Halo ITSM, PSA, CRM is available for iPhone, iPad, and iPod devices. ### What is the age rating for Halo ITSM, PSA, CRM? Halo ITSM, PSA, CRM has an age rating of 4+. ### How often is Halo ITSM, PSA, CRM updated? The latest version of Halo ITSM, PSA, CRM is 1.4.1, last updated on February 21, 2026. This indicates frequent updates to improve functionality and reliability. ### Can I use Halo ITSM, PSA, CRM without the main web application? The Halo ITSM, PSA, CRM app complements the main version of HaloITSM, HaloPSA, HaloCRM, or Halo Service Desk. While it offers key mobile functionalities, full access to all features may require the main web application. ### What specific business functions does Halo ITSM, PSA, CRM support? Halo ITSM, PSA, CRM supports IT Service Management (ITSM), Professional Services Automation (PSA), and Customer Relationship Management (CRM), including ticket management, customer listing, and team access. ## Version history (last 5 releases) ### 1.4.2 — 2026-06-23 Bug fixes and minor improvements ### 1.4.1 — 2026-02-21 Added the ability to log new tickets. This feature is currently in beta and must first be enabled in the Configuration > Advanced Settings section of the web app via the "Use the updated new ticket screen on the mobile app" checkbox. ### 1.3.10 — 2025-11-12 Fixed a display issue with the ALLFIELDS variable ### 1.3.9 — 2025-10-08 Bug fixes and minor improvements ### 1.3.8 — 2025-09-07 Bug fixes and minor improvements. ## More apps by Halo Service Solutions Ltd - [NetHelpDesk](https://appshunter.io/ios/app/nethelpdesk/id529503099) All apps by Halo Service Solutions Ltd: https://appshunter.io/developer/529503102 ## Related topics [halo business chat](https://appshunter.io/ios/topics/halo-business-chat) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*