# hampr: Laundry Service App — user reviews > 97 indexed App Store user reviews of hampr by Hampr, rated 4.70/5 from 820 ratings. - Source: https://appshunter.io/ios/app/hampr-laundry-service-app/id1447883404/reviews - App overview in markdown: https://appshunter.io/ios/app/hampr-laundry-service-app/id1447883404.md - Rating breakdown: 5★ 746 · 4★ 12 · 3★ 5 · 2★ 3 · 1★ 54 ## What do users think of hampr? Overall sentiment: mixed **Pros** - 🙌 Efficient and convenient service - 👍 Easy to use app - 💯 Great customer service - 🧹 Clothes come back clean and well-folded - 🤝 Consistent and reliable washers **Cons** - 🤔 Unreliable order pickup/delivery - 💰 Expensive pricing - 🤯 Buggy and crashing app - 🚫 Missing/stolen items - 🤢 Poor cleaning quality **Commonly reported bugs** - App crashes when trying to place orders - Inconsistent order tracking and status updates - Billing and subscription issues **Most requested features** - Allow rescheduling and cancellation of orders - Improve app stability and user experience - Offer more transparent and flexible pricing - Implement better quality control and accountability ## Newest reviews (16 of 97) ### 1/5 — Poor customer service *2025-02-04* Signed up for hampr loaded and was very pleased with my experience until today. Sent out two loads of laundry to get cleaned and when it came back the next day, both loads came back with pet dander on it. Customer service asked for photos of the clothing so I pulled samples from both baskets and sent it to customer service. I pulled dark colored items because it was easier to see the dander. I simply asked for a credit to have my clothes rewashed and go about my day. They initially issued me one credit but I asked them for two credits because I had two loads. Customer service rep Jonah told me that if I wanted an additional credit, I would have take a photo of all 50+ articles of clothing in order to get an additional credit. That’s an unreasonable request when I’ve already pulled samples from both baskets and they obviously had dander on them. I’m sad that I had to cancel my premium membership because it was good while it lasted. If and when you run into a customer service issue, don’t expect much from hampr when it comes to resolution. I’ll be utilizing a different service that isn’t willing to lose a customer over $15. **Developer response:** Hi Marcus! I am so sorry to hear about your poor experience. What you describe is not our policy and not how we intend to treat our users. You received service not up to our standards and should have absolutely be credited! We would love to still fulfill your laundry needs. If you reach out to support@tryhampr.com or becky@tryhampr.com I would be happy to offer you credits so that we can make good on our stress free laundry promise. ### 1/5 — Useless *2024-12-09, version 3.1.10* This app demanded way too much personal info/equipment info. I put in a ton of effort to get everything they asked for and then immediately received a rejection email without any reason. ### 1/5 — Not worth it *2024-12-04, version 3.1.10* Their customer service is pretty terrible. The first person to do my laundry was great, the second just shows up and cancels. CS says you’re supposed to leave your laundry outside, which is obviously a terrible idea. ### 1/5 — poor customer service *2024-11-15, version 3.1.10* cannot claim laundry. over and over. ### 1/5 — Love the service but app is bad *2024-10-05, version 3.1.6* Services so far have been great but please fix the app. It will not let me check out of change the time of my order. Help’ ### 1/5 — Unable to schedule *2024-07-29, version 3.0.8* The main app page won’t even load so I can schedule an order for my laundry. ### 3/5 — Folding Inconsistent *2024-07-23* I used Hampr for a while. The concept is great. When I think about how often I pay a fee for someone else to cook my food, a chore I actually enjoy, it got me wondering why I don’t save my money and cook, and pay people to do the chores I don’t like. The thing I didn’t like with Hampr was that the folding was inconsistent. They give their Washr’s guidelines, but there’s varying interpretation of those guidelines. Plus I have a preferred way of folding certain things to fit neatly in my closet. I now have someone I pay to do my laundry consistently, and the way I’ve requested. The downside is I work only on her schedule. So if she’s sick or goes on vacation, I have to work around that. But it’s worth it because I can make special requests for what I want. ### 1/5 — Washr Experience *2024-07-13, version 3.0.7* I worked for Hampr as a Washr. I had 5 stars and was frequently “favorited” by clients. Today, I received a complaint that the clothes returned had a “strong urine odor.” This is literally impossible as I kept everything completely separated and in a different room. They just didn’t want to pay for their laundry. And Hampr refused to pay me for hours worth of work. This was my FIRST (and obviously ridiculous) complaint. They don’t care at all about their employees and there is no quality control of customers. ### 1/5 — Ruined my clothes *2024-06-24, version 2.9.2* They ruined my clothes and did NOT refund me what I paid to have the clothes washed. Use Poplin instead! ### 1/5 — Poorly designed app, mediocre service *2024-06-13, version 3.0.5* The app is confusing and services are a pain to cancel/reschedule. Customer service is poor. ### 1/5 — They charge you even after canceling. *2024-03-20, version 2.8.9* I canceled the service back on march 7 even had a email stream of where I canceled. The stream even contains them offering me credit etc etc. I just replied to cancel the service and low and behold in true scammer behavior they attempted to charge my credit card. Such bogus bull! ### 1/5 — Ruined my day *2024-02-25, version 2.8.7* Tried to use on a business trip in New Orleans. Had to wake up two hours early to hand over my laundry. The Washr no-showed. Kept trying to find another washer throughout the day. I’d get someone and they would cancel. ### 2/5 — Service is great, app is awful *2024-02-14* The service from Hampr and the way it works is great. The app, not so much. The “presets” settings does not work at all. Hanging preferences and dryer sheet usage is not saved. Every time you modify an existing preset, it saves a new one by sticking “modified” at the end. Now I have like 30 presets and none actually have what I want saved in the them. Has anyone tested this? Also, simply modifying a load in an order is annoying. When you try to “update” the load and you scroll down it hasn’t detected an input yet, so when you tap it scrolls you back up. VERY ANNOYING. Also, if you modify a load it moves the load to the bottom of the load list. If you need someone to test your app and come up with a long list of bugs, let me know. ### 1/5 — Good Idea, Poor Execution *2024-02-01, version 2.8.6* After days of waiting for a pickup on my three loads of laundry, I’ve given up and will instead go with Happy Nest and my local laundromat. I loved this idea but unfortunately, they are just not there when you need the service. Customer service couldn’t guarantee me a pick up at all, and I was forced to cancel my membership without ever getting to try it. I live right outside Jacksonville Florida, which is a large city, if that helps anyone. ### 1/5 — USE WITH ADVISORY!! *2024-01-20* I work 2 jobs, hours ranging from 10-24 hrs at a time. I starting using this app because out of convenience. I have been using them for a while now, over 8 months. I paid for the premium membership and had my clothes picked up pretty much biweekly, always followed their rules and never over stuffed my bags. I tried to report a Washr (same related washer who claimed majority of my orders) for stealing my clothes and they said they don’t believe me. I have over $300 worth of my belongings missing and they haven’t reimbursed me. It took 3 weeks for a manager to even reach out to me. And once they did reach out, they said I was lying argued that my belongings weren’t stolen at all. Their reimbursement policy states if you claim your missing items within a certain time you’ll be able to get the money back. ITS A LIE. Daniel is rude, dismissive and the reason for this rating. **Developer response:** Hi Jayda, we empathize with your frustration and have actively worked with you on the next steps. Regrettably, we haven't received a response yet. We would appreciate it if you could reach out to us again so that we can promptly resolve this issue. ### 1/5 — None of the menus are expanding *2024-01-18, version 2.8.4* I cannot get this app to work on my iPhone. When I tap to pick a schedule for my order the menu will not load the options. Even things like adding a phone number are nearly impossible as you tap it and the menu does not respond. The only thing I could get working was ordering Hampr containers because it was in a different screen. Very buggy ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid in Dallas *2026-08-08* Hampr is a wonderful idea, and great at finding people for your first couple of orders to get you hooked on the year long membership. after you sign up? Crickets. They will not help you find a Washr and tell you they “have Washrs in the area, but they’re unavailable” every time you request a pick up. They had to source out of state for my last wash, and still refuse to acknowledge there is no availability in my area as to avoid a refund. Sadly, this also isn’t a one time issue. I’ve now had this issue three separate times, with a wait period of 4 days before suddenly a support member is able to find someone. I live in a major city, this shouldn’t be an issue. ### 1/5 — Don’t Waste Your Time *2026-07-20, version 3.3.4* Tried using them two days in a row. Had the same “washer” cancel on me at the last minute both days. Hampr reached out at least and let me know, but come on. Poplin seems to be a little more reliable so I’ll stay with them going forward. ### 1/5 — Company made of excuses *2026-07-10, version 3.3.3* I tried using this service for the first time and it couldn’t even get picked up. Then gets cancelled automatically after the entire day has passed. I tried to reach out to their support team and was given excuses that has nothing to do with a customer. Simply do not offer services when you cannot upkeep an SLA. Use other services and run from this one. ### 1/5 — Can not complete application *2026-06-11, version 3.3.3* I have tried multiple times to submit my application. When I hit the submit button it doesn’t do anything. ### 1/5 — Left me waiting for a pickup *2026-03-26, version 3.3.1* My Oder was continuously delayed. I just subscribed for their premium membership and still got put last. I live in Dallas tx. Not sure why my laundry is being left outside in the sun while no one picks it up. ### 1/5 — They do not pay you. *2026-01-30, version 3.3.1* Tried to do this as a extra way to get money and it was great at first until my app started messing up and from there I wasn’t getting my pay it was almost like my earnings were backed up. I tried to contact customer service but of course was getting the run around and was blatantly being lied to that I’ve received all my earnings. ### 1/5 — Waste of time *2025-08-27, version 3.1.10* I was so hopeful for this service. The app is very clunky on my iPhone but I could overlook that as long as the service was acceptable. Unfortunately it was a real let down. I would spend the time to sort the laundry only to have no one claim my order. I always tipped well when it did get claimed but it didn’t help with the consistency of the service. So disappointing. Canceled subscription. ### 1/5 — Damaged clothes, poor execution *2025-04-22, version 3.1.10* Hampr damaged my clothes with poor resolution. Washers would not accept loads for days on end and then would cancel once I had clothes already outside. Don’t recommend for DFW market. ### 1/5 — They ruined all my clothes *2025-04-15, version 3.1.10* I only used this service once or twice. I sent my detergent with the team. They clearly didn’t use it and used something else because it ruined all my express shorts. Those shirts never used to wrinkle and they came back all wrinkled and I’ve never been able to get all the wrinkles out. This was about 5 years ago. Also just found out I’ve been on auto renewal. Don’t do this service!!!!!! ### 1/5 — Used to be better *2025-03-10, version 3.1.10* When the app first came out it was great and reasonable I haven’t used it in a long while but now it’s pricey double the price I was paying before they want to “upgrade” in order to get your clothes washed in warm water like what ## Most praised reviews (10 highest-rated) ### 5/5 — First time user *2024-12-31, version 3.1.10* My daughter gifted this to me. Brittany was fantastic! What a wonderful service. ### 5/5 — Great app with great service *2024-10-31, version 3.1.10* I’m so glad I came across this gem to make my wife’s life a little easier! What a great app and team. We’re glad to be a part of the hampr fam! ### 5/5 — Great Service *2024-06-08, version 3.0.4* I’ve loved using them. ### 5/5 — Great service *2024-04-05, version 2.9.1* I have used the Hampr app for a year and have always been pleased with their services. I don’t have a washer and dryer and live on the 2nd floor of an apartment complex, so having my laundry washed, dried, folded and delivered is amazing. I wish I had found them years ago. 🫶🏻 ### 5/5 — Super helpful *2023-11-15, version 2.7.6* Great service at reasonable prices! Customer service is top notch and the cleaners were vetted and did excellent work. Thanks Hampr! ### 5/5 — Fantastic service *2023-09-10, version 2.7.0* It's basically Uber for laundry and it's amazing for people who are super busy ### 5/5 — Awesome *2023-08-10, version 2.6.1* These guys are awesome! Love Hampr ### 5/5 — Amazing *2023-05-31* They do a better job than the local dry cleaner for the clothes that just need to be laundered . I have a lady who is favored and she has been doing my orders since I started and she always does a great job. It’s worth the money for a busy household. I will continue to use them . They even hang the clothes up if you provide the hangers and instructions on what to hang up. Very customer friendly **Developer response:** We are so glad to hear that you're enjoying the service. Thanks for the shout-out and happy hampring! ### 5/5 — Great Service *2023-05-18, version 2.5.1* I love hampr. It’s taken away the stress of doing laundry for our household. The app works great and the washrs are great! ### 5/5 — Excellent app *2023-05-18, version 2.5.1* Excellent service. I wasnt sure but really worth the time saving. And the cost is low. Well done. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*