# Hancock Whitney Tablet — user reviews > 27 indexed App Store user reviews of Hancock Whitney Tablet by Hancock Whitney Corporation, rated 4.80/5 from 3,209 ratings. - Source: https://appshunter.io/ios/app/hancock-whitney-tablet/id1295630442/reviews - App overview in markdown: https://appshunter.io/ios/app/hancock-whitney-tablet/id1295630442.md - Rating breakdown: 5★ 2,724 · 4★ 407 · 3★ 57 · 2★ 8 · 1★ 13 ## What do users think of Hancock Whitney Tablet? Overall sentiment: negative **Pros** - 👍 Ease of use - 🚀 Fantastic app - 🚀 Quicker than previous versions - 👍 Convenient and easy to use - 👍 Easy to maneuver **Cons** - 🐛 Doesn't work on iPad Pro - 🐛 Freezes on 2FA - 🐛 Crashes when trying to deposit checks - 🐛 Update issues - 🐛 Glitchy update **Commonly reported bugs** - Can't log in - App freezes or won't pass secondary verification screen - Deposit check feature crashes - Landscape mode no longer functions **Most requested features** - Restore Digits app for automatic savings - Landscape mode support - Pending deposit visibility - Early pay day feature ## Newest reviews (7 of 27) ### 4/5 — What happened? *2020-10-01* Landscape mode no longer functions with the new update. Check deposit function locks up the app to the point that I have to reboot my tablet to shut it down ### 4/5 — Great app but one flaw *2020-02-16* Great app, easy to maneuver, but just don’t like that I can’t pay via a different bank only allows Whitney acct ### 4/5 — Catch up to national banking please *2019-12-03* Hope to see pending deposits soon. And early day pay like most banks nowadays. ### 4/5 — C *2019-09-14, version 2.0.8* Good ### 4/5 — Request *2019-01-10* Whitney used to enable the Digits app. It withdraws random amounts and puts them in a savings account. The amount they withdrew depended on how much was in the original account. It was a painless way to save. I paid my real estate tax bill from the Digits savings! You no longer make that app available and I miss it terribly. Please reinstate it !!!!! ### 5/5 — HW app *2019-01-04* I love this app. It lets me check my balances on the go. It also allows me to pay my bills, transfer money and look at my transactions at a moments notice. Thanks HW. ### 5/5 — Nice Banking App *2018-02-01, version 1.0.8* I use several banks in the NOLA area and this new APP is as good as any out there. Get P2P payments done and you are in good shape, not perfect, but, much better than before. ## Most critical reviews (10 lowest-rated) ### 1/5 — Needs work *2025-09-28* The app doesn’t work on my iPad Pro. Gets error messages or freezes. Have installed several times. **Developer response:** Thank you for your feedback! We are actively working on a new app experience, and you will be able to access the app as soon as we release it to app stores. Stay tuned! ### 1/5 — Still Can’t Log In *2025-05-18* Pure Trash. Fix your App. **Developer response:** Thank you for your feedback! We are actively working on a new app experience, and you will be able to access the app as soon as we release it to app stores. Stay tuned! ### 1/5 — Garbage app *2025-04-18* Freezes on 2FA every time…. **Developer response:** Thank you for your review. We apologize for the inconvenience caused by the updates. We're listening to our clients' feedback and continuously working to improve and resolve issues. ### 1/5 — STILL the same issue today………..This has not been working in months *2024-12-18* I had an M4 iPad and the app would not get pass the screen of the secondary verification. I thought it was a bug with my device, but now i have a new ipad and downloaded the app again and yeah still can not use it the app freezes or will not move pass the screen after the secondary verification PLEASE fix this **Developer response:** Thank you for your review. We apologize for the inconvenience caused by the updates. We're listening to our clients' feedback and continuously working to improve and resolve issues. ### 1/5 — Update problems *2024-06-04* Message says to “ update now”- but it won’t update. **Developer response:** We're sorry that you are experiencing this issue. Please send an email including your name and phone number with a screenshot of the error to AppFeedback@hancockwhitney.com so we can research the issue or contact us at 1-800-448-8812 for immediate assistance. ### 1/5 — Dep Ck Feature Crashes *2020-10-05* Tried everything, even called but could not deposit my ck over the phone with customer service rep. Banks better get a backup system for when computers or Internet FAIL, not just make us sign a paper that they are not at fault when software or internet is not working... I Updated everything. Delete app and install again. After it crashes, must log back in again. I am wiped out but need to dep a check, as I am out of town, and needed this feature to work even though I barely use it. Tried the reg app and tablet app. They are broken on my iPad. **Developer response:** We have released an update to address this issue; please update your app to version 2.0.9. Email us at AppFeedback@hancockwhitney.com if you have any further issues. Thank you for your patience, and we apologize for the inconvenience this caused. ### 1/5 — Glitchy update. Beware! *2020-09-23, version 3.0.6* Released 5 days ago as of 9/23/20. I usually avoid installing updates for a while to let the kinks get ironed out first, but there was no way to say “No” to this one — the old version wouldn’t let you in without updating. The notes say “fixes for iOS 14,” so when it kept freezing up, I upgraded to 14 from 13.7. That changed HOW it was crashing, but did not make it work. I’ve been running the previous version of this app successfully on my iPad since COVID. I didn’t really want to do online banking, but since I had been successful with my first taste of it when my daughter went away for school three years ago (small rural bank), I figured it was the thing to do. It was great to be able to deposit checks and transfer funds from the safety of my bubble. Really great. Now I can’t deposit checks without the software crashing. I rebooted, shut down completely and restarted, and reinstalled. I called the help line and went through every diagnostic and setting they could think of. I called again when installing on my iPod touch also didn’t work. (Yes, both of my devices are supposed to be compatible.) The Touch app couldn’t even get past the splash screen to log in. That customer service person basically told me that they’ve been getting a lot of problem calls, and they don’t have any idea when they’ll be fixed. I hope that this “upgrade” adds security or something else that is worth it, but WHY DON’T THEY ROLL BACK TO THE EARLIER VERSION IF THIS IS SUCH A MESS? I went and checked the app for my daughter’s little rural bank and IT STILL WORKS! It’s not the fault of iOS 14, it’s poor programming from a much bigger bank that serves multiple states. Shame on you, Hancock Whitney. Shame on you. ### 1/5 — Half-baked *2017-12-01, version 1.0.4* App has many glaring issues, like: Pay Bills does not display notices. In order to enter the payment amount and payment date, you have to refer back to the notification email. Payments that are “pending” do not show up in either Scheduled Payments or Recent Payments. You have to refer to the HW web site to see pending payments. Finally, touch-activated login is erratic. So, this app needs work! ### 1/5 — Bad *2017-11-19, version 1.0.4* I was optimistic that Whitney would finally have strong online capabilities but their new app and website have many rookie issues. Seems like they cut corners on development and testing. ### 2/5 — This has not been working in months *2024-05-31* I had an M1 iPad and the app would not get pass the screen of the secondary verification. I thought it a bug with my device, but now i have a new ipad and downloaded the app again and yeah still can not use it the app freezes or will not move pass the screen after the secondary verification PLEASE fix this **Developer response:** Thank you for review. We apologize for the inconvenience regarding this error. We are continuing to look into this and hope to have it resolved soon. ## Most praised reviews (10 highest-rated) ### 5/5 — Ease of use *2024-11-26* Fantastic App. So much easier and quicker than previous iterations. **Developer response:** Thank you so much for your review! We are glad you are pleased with our latest update. ### 5/5 — Extra satisfied *2023-10-26* Thank you so much for helping me. That overdraft hurts when you don’t have much money. This will protect me… **Developer response:** That’s great to hear! Thank you for the positive feedback. ### 5/5 — Great Easy App to use *2021-12-23* They have fixed all the flaws and made it easier to use. I am a very busy RN and don’t have the time to maneuver though an app that takes several tries just to get to your statements. Hancock has done a great job with this app, thank you. **Developer response:** Rncine, thank you so much for your positive feedback. We strive to provide the best client experience throughout the entire banking experience. Thank you for sharing your thoughts, it's greatly appreciated. ### 5/5 — Ap for IPad *2021-11-11* Excellent! **Developer response:** Thank you so much for your feedback, it's our pleasure. Thank you for being a client of Hancock Whitney. ### 5/5 — Deposit checks *2020-09-30* After updates, app disappears when trying to photo check. ### 5/5 — Landscape View *2020-09-23* Have updated the app after the issue with IOS 14, but can’t get it to appear in landscape view on my iPad as i was able to before. ### 5/5 — Great *2020-06-02* Easy to use, with the needed banking tasks! ### 5/5 — App *2020-05-28* Very easy and works great ### 5/5 — Convenient and easy to use *2019-10-02* I know the bill pay had changed for awhile and it’s back and so easy to use Thank You ### 5/5 — Sight operation *2019-07-08* Easy sight to maneuver and operate. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*