# Handheld Contact

> Mobile extension for Act! CRM to manage contacts and activities wirelessly. (iPhone/iPad app by J2X Technologies Inc..)

- Source: https://appshunter.io/ios/app/handheld-contact/id358848912 (this page in markdown: same URL + `.md`)
- Developer: [J2X Technologies Inc.](https://appshunter.io/developer/358848915)
- Category: Productivity, Business
- Price: Free
- Rating: 4.39/5 from 513 App Store ratings · 50 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 45 MB
- Languages: English, French, German, Spanish
- Released: 2010-03-05
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/handheld-contact/id358848912/reviews.md

## What is Handheld Contact?

** This is an extension to Handheld Contact desktop software ***

+ Description
Handheld Contact for Act! allows you to wirelessly sync and manage your Act! Contacts, Activities, and Notes/Histories from your iPhone - it's like having Act! with you anywhere, anytime! 

+ Features
- View and manage Act! contacts and activities anytime, anywhere.
- Secure wireless sync with iPhone or iPad & Act! via internet.
- Call/email Act! contacts. 
- Automatic syncing in coverage while application is running.
- Act! data stored locally, coverage not required.
- Take notes in Handheld Contact.
- Calendar export.
- Import and export Contacts.
- Opportunities.
- Secondary contacts.
- Secure, fully-hosted solution.
- Customize syncing for your needs.

+ Requirements
You must have a Handheld Contact account.

## Key features

- Manage Act! contacts and activities
- Secure wireless sync
- Call and email contacts
- Automatic syncing
- Local data storage
- Take notes
- Calendar export

## What do users think of Handheld Contact?

Overall sentiment: mixed

**Pros**

- 📱 Seamless mobile access to ACT! database
- 🔄 Reliable syncing capability (when working)
- ⚡ Faster performance than desktop ACT!
- 📍 Offline functionality for traveling professionals
- 👍 User-friendly interface
- 🎤 Voice note dictation support
- 💬 Responsive customer support (historically)
- 📅 Comprehensive calendar and contact management
- 🔄 Real-time sync between devices
- 🎯 Convenient field note-taking for sales professionals

**Cons**

- 🐛 Frequent syncing failures and instability
- 📵 iPhone compatibility issues
- 🔌 Requires manual desktop sync for updates
- 😤 Inconsistent customer support responsiveness
- ⚠️ Data loss bugs in recent updates
- 🔄 Sporadic synchronization performance
- 📊 Poor handling of large contact databases (11K+)
- 🎨 Outdated UI/UX design
- 💰 Expensive subscription model
- 🔧 Recurring bugs despite multiple updates
- 📱 Limited activity type options
- ⚙️ Clunky and unreliable interface

**Commonly reported bugs**

- Sync crashes (50% failure rate reported)
- Calendar blank after updates
- Full data wipe and loss on updates
- Recurring events duplicating incorrectly
- Birthday dates placed on wrong day/month
- App freezing and hanging on loading
- Contact sync showing only partial database (500 of 11K)
- Call duration timer not functioning
- Icon display issues on iPad 3
- App crashes with latest updates
- Incomplete syncing of scheduled meetings
- Activities not clearing between devices

**Most requested features**

- Separate notes and history sections
- Multi-device subscription (iPhone and iPad)
- Improved call duration timer functionality
- Ability to call/text alternate contact numbers
- Better iPad-specific interface optimization
- Alarm/reminder notifications for scheduled events
- Support for more activity types beyond calls
- Enhanced UI comparable to native iOS apps
- Task sorting and filtering capabilities

## Recent user reviews (10 of 50)

All indexed reviews: https://appshunter.io/ios/app/handheld-contact/id358848912/reviews.md

### 1/5 — Syncing is not stable

*2023-01-12, version 9.1.1*

Crash on sync is 50-50

Don’t bother trying to sort tasks or anything by meeting only hehehe. 

Monopoly makes them lazy

### 1/5 — Don't waste your time

*2022-08-31, version 9.1.1*

This gets one star only because there is no option for a 0. Support will not respond to service ticket, email, or phone call. 

DON'T WASTE YOUR TIME OR MONEY!

### 2/5 — don’t sync well

*2021-10-05, version 9.0.3*

got this for when traveling using ACT as our main CRM. this software does not perform well. the sync is highly sporadic and generally unreliable. older version worked very well but not any more

### 5/5 — THE BEST APP

*2021-10-03, version 9.0.3*

Update recently you got it right. Easy and informative.

### 5/5 — Hand Held Contact

*2021-09-27, version 9.0.3*

Very good app! Good support.

### 5/5 — This feature/app is tremendous!

*2021-09-22, version 9.0.3*

I love having this in my phone!  In a matter of a few clicks I can see what I’m doing and when from anywhere - extremely convenient and useful - I highly recommend it!

Brian

### 1/5 — Won’t work with iPhone

*2020-09-09, version 8.5.5*

After more than 4 months after an iPhone update HHC still doesn’t sync properly. Some say it works. On my phone it doesn’t and that’s even after weeks of troubleshooting by HHC who says it’s working on a fix for iPhone users. But I’ve not gotten a fix yet. I’ve spent hours on sending logs, downloading suggested updates, and other trouble shooting. It’s maddening that HHC hasn’t released a fix for iPhone owners like me.

### 5/5 — BEST Act! AddOn EVER!

*2020-03-23, version 8.5*

HHC has been and continues to be the best Act! AddOn as it provides seamless interaction with Act! On the go with a handheld device!

### 5/5 — Wonderful app

*2019-12-19, version 8.4.4*

Now I have everything with me on my phone.  Thanks Craig!

### 5/5 — Great idea! Wonky Tech

*2019-11-24, version 8.4.4*

ACT! Is the best enterprise contact manager. The original version could keep easily-retrieved addresses, schedule, keep real-time notes, send faxes, emails, write letters using Word, mail-merge and sync to a handheld device. More recent versions have been riddled with glitches and unscrupulous tech support. The latest outrage is the backdoor access that allows the cloud server to access a desktop copy without a subscriber’s permission. And slows down the desktop app to render it useless. Enter at your own peril.

## Frequently asked questions about Handheld Contact

### What does Handheld Contact do?

Handheld Contact is a mobile application that extends the functionality of Handheld Contact desktop software. It allows you to wirelessly sync and manage your Act! Contacts, Activities, and Notes/Histories directly from your iPhone or iPad, providing access to your CRM data anywhere.

### What are the key features of Handheld Contact?

Key features include viewing and managing Act! contacts and activities, secure wireless syncing with your Act! data, the ability to call or email contacts directly, automatic syncing when coverage is available, and local storage of Act! data so coverage isn't always required. It also supports note-taking, calendar export, and contact import/export.

### Is Handheld Contact free to use?

The application itself is free to download and use. However, you must have an existing Handheld Contact account to utilize its syncing and management capabilities with your Act! data.

### What devices is Handheld Contact compatible with?

This application is designed for use with iPhones and iPads, allowing you to access and manage your Act! data on these mobile devices. It syncs wirelessly with the Handheld Contact desktop software.

### Can I use Handheld Contact offline?

Yes, Act! data is stored locally on your iPhone or iPad when using Handheld Contact. This means you can view and manage your contacts and activities even when you do not have internet coverage.

## Version history (last 1 release)

### 9.1.1 — 2022-08-08

-Bug fixes and Improvements

Love the app? Rate us !
Any question ? Tap App Support or Visit http://support.handheldcontact.com/Knowledgebase/List/Index/8/hhc-api

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*