# Handy.com — user reviews > 339 indexed App Store user reviews of Handy.com by Handybook, Inc., rated 4.15/5 from 28,621 ratings. - Source: https://appshunter.io/ios/app/handycom/id604419063/reviews - App overview in markdown: https://appshunter.io/ios/app/handycom/id604419063.md - Rating breakdown: 5★ 20,566 · 4★ 1,929 · 3★ 670 · 2★ 454 · 1★ 4,940 ## What do users think of Handy.com? Overall sentiment: negative **Pros** - 👍 Easy to use app - 🚀 Found a great handyman quickly - 👍 Great people come to the house **Cons** - 🚫 Unreliable service, cleaners/handymen often cancel at the last minute - 💰 Overcharged for services, hidden fees and charges - 🤖 Poor customer service, only email support with slow response times - 🤔 Unclear booking and cancellation policies - 🤷‍♀️ Inconsistent quality of service providers **Commonly reported bugs** - Booking system issues, unable to manage bookings properly - Incorrect or misleading information provided through the app **Most requested features** - Allow customers to choose preferred service providers - Improve communication and transparency around bookings - Offer phone support for better customer service ## Newest reviews (10 of 339) ### 2/5 — Missing app features *2026-07-27, version 10.49.0* I cannot see my ad after I posted it. I spent time describing the issue but after it’s booked I can’t see it. Also, there’s no way to send photos or videos. The vendor called me to ask what task I needed which makes me think that even the vendors don’t have access to the posting. It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor. ### 2/5 — S *2026-04-16, version 10.49.0* I’m frustrated with the app, I am requesting my pro, who I know is available because we are messaging one another through the app, and Handy keeps booking me with someone else. I’m having to reschedule over and over just to get my pro. ### 3/5 — Great service *2026-03-22, version 10.49.0* I appreciate the help on assembling furniture and exercise equipment. Ignacio Cervantes was awesome, friendly and even early. I will use the service again! ### 2/5 — Furniture Assembly *2025-12-24, version 10.49.0* I have hired 2 people from Handy.com in the past week. Both to do the same task. Both people were inept and could not do the job of simple furniture assembly. First guy spent 2 hours and only assembled 2 small plant stands. He left, promised to return 2 days later but never showed/called. Called and got another person (who had an injured hand). Showed up 40 minutes late, spent 4 hours and only did about 50% of the tasks. Total time here was 6 hours for tasks that should have taken 3 hours. Plus the job is still not finished. ### 2/5 — Awful Cleaning Model *2025-12-21, version 10.49.0* Forces cleaning into an insane long term commitment without meeting anyone. ### 5/5 — Great job Sal *2025-12-20, version 10.49.0* Sal was very nice and did a great job with deep cleaning my kitchen. Thank you Sal ### 5/5 — Angi *2025-12-20, version 10.49.0* Very nice cleaning Was nice to come home to see a real deep cleaning thank you ### 1/5 — Very high price *2025-12-16, version 10.49.0* I was looking for electrical help, they ask huge price ### 1/5 — App glitching *2025-12-14, version 10.49.0* App glitches and Pros don’t reliable arrive. Overall disaster ### 1/5 — buggy. cannot login. wrong phone number *2025-12-07, version 10.49.0* It was really buggy when I tried to log in. It couldn't. The phone number on the order is wrong. The phone number is Handy's number, not the pro's number, and it's really confusing. I tried to reach out to the pro, my phone number didn't work. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Customer Service *2026-07-24, version 10.49.0* I booked handy in hopes of having a quickly fix for a sink problem I was having. First “plumber” didn’t complete any work and was still charged and had to dispute it with customer service. Then I rebooked it myself switch another plumber and somehow after everything was confirmed the customer service reps rescheduled the appointment to a different day. Save yourself the headache and go through a legitimate plumbing/professional service. ### 1/5 — Subscription!! *2026-07-09, version 10.49.0* I wanted to hire to get my apartment cleaned but it’s a recurring subscription plan with no ability to just schedule ad hoc. I used handy before so I’m not sure when this changed but it’s annoying because I was fine hiring people through here. I guess not now ### 1/5 — Don’t use handy for things that required certifications *2026-07-06, version 10.49.0* For lower skill requires tasks handy is fine. But you rely on the assigned “pro” to show up on time. The pro in the app can say they are coming but can show up whenever and you have no re course. For electrical and plumbing work go with actual companies. The “pros” are often just handy men who say they can do electrical or plumbing work. I just wasted on 250 on an electrical job where the pro showed up 145 late and it was clear outside of replacing an outlet he didn’t know what to do. Did not fix the issue , And I have no way getting my money back. ### 1/5 — Horrible, Unreliable Service *2026-06-05, version 10.49.0* Never use them for cleaning! They confirm you appointment but apparently if they don’t have anyone to claim your cleaning job request they cancel at the last minute (in an hour) and won’t refund you. They’ll only give you credit. Unreliable and untrustworthy! ### 1/5 — App hasn't been updated in well over a decade. *2026-05-18, version 10.49.0* Despite the app looking archaic and like nobody has thought to update this in a decade, I went ahead and gave Handy a try again. The pro didn't show. The app stopped allowing me to be able to text them, and all my messages just got rejected. When you try to cancel, they try to charge you the full amount, even though the pro was an hour late and I had to jump through so many hoops in order to be able to get them to actually just refund. Stay a million miles away. This thing is a mess, and nobody has bothered to invest in or care for this app or this community one iota. ### 1/5 — Worst customer service. *2026-03-13, version 10.49.0* Appointment was canceled 1 hour prior to arrival time. Then rescheduled without even talking to me. I was not give a for sure anwser if the new time and date would happen. I took off work for this appointment. I was credited a pathetic $10 for the inconvenience. I will never use this app or there sister app Angi. Which I was unaware were connected. Very disappointed. ### 1/5 — Terrible Communication *2026-01-10, version 10.49.0* When my pro came, I missed the message saying “I am here”. They never tried calling or texting me and just left. Refused to give me a refund. Second time, cleaner never came and tried to redirect me off the app. Then, I explained we needed to stay on the app and they became unresponsive. Very stressful service for people who don’t have time to clean their own place. ### 1/5 — -5 stars *2026-01-05, version 10.49.0* The people controlling the app platform are unprofessional ### 1/5 — Awful *2026-01-01, version 10.49.0* Terrible customer service, very rare to get a decent cleaner. And very over priced. ### 1/5 — Not always handy *2025-12-19, version 10.49.0* It’s extremely hit or miss with frequent no call no show ## Most praised reviews (10 highest-rated) ### 5/5 — Furniture Assembly *2026-06-19, version 10.49.0* I have used this spot many times for furniture assembly, and all the technicians have been excellent. The ability to schedule, reschedule, Wright reviews has been super easy. ### 5/5 — Excellent service by Raul G. *2026-06-17, version 10.49.0* Excellent service. I needed help mounting my tv & Raul did a great job. He was quick & efficient. Thanks for the help! ### 5/5 — Luis handy man tv mount *2026-06-14, version 10.49.0* Luis was amazing ! He did a great job and was quick and clean . Very happy I used handy for this and very happy with Luis ### 5/5 — Derrick is a great pro! *2026-04-04, version 10.49.0* Very professional ### 5/5 — TV Install *2026-03-25, version 10.49.0* Brain was very patient and did a clean and efficient installation. ### 5/5 — Handy Gentleman *2026-03-13, version 10.49.0* The job was done excellent and he was very efficient and very capable and a pleasure to have working on my project. Highly recommend him! ### 5/5 — NA *2026-03-11, version 10.49.0* Great ### 5/5 — Exercise equipment installed *2026-03-08, version 10.49.0* I love his work he was on time and fast and very knowledgeable ### 5/5 — Easy *2026-02-10, version 10.49.0* Quick way to get great service at your convenience! ### 5/5 — Really efficient *2026-01-10, version 10.49.0* Cleaners show up on time and my place is spotless --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*