# Hang Seng Business Mobile App — user reviews

> 57 indexed App Store user reviews of Hang Seng Business Mobile App by Hang Seng Bank Limited, rated 4.60/5 from 148 ratings.

- Source: https://appshunter.io/ios/app/hang-seng-business-mobile-app/id1117207965/reviews
- App overview in markdown: https://appshunter.io/ios/app/hang-seng-business-mobile-app/id1117207965.md
- Rating breakdown: 5★ 116 · 4★ 19 · 3★ 3 · 2★ 3 · 1★ 7

## What do users think of Hang Seng Business Mobile App?

Overall sentiment: negative

**Pros**

- 👍 User-friendly interface
- 👍 Easy to use
- 👍 Great app
- 👍 Outstanding and efficient
- 👍 Good job
- 👍 Very easy to use
- 👍 Excellent
- 👍 The app is user-friendly
- 👍 Nice app layout

**Cons**

- 🐛 Slow responses
- 🐛 Troublesome to use
- 🐛 Not user friendly
- 🐛 Complicated application
- 🐛 Painful app to use
- 🐛 Outdated, irritated & useless product
- 🐛 Annoying to use
- 🐛 Causing troubles
- 🐛 Waste of time
- 🐛 Convoluted, terrible, difficult to use
- 🐛 One of the worst banking apps
- 🐛 Ridiculous
- 🐛 User unfriendly
- 🐛 Confusing interface
- 🐛 Stupid
- 🐛 Hopeless
- 🐛 Pathetic
- 🐛 Trash
- 🐛 Rubbish Apps
- 🐛 Joke
- 🐛 Crap app
- 🐛 Very low speed
- 🐛 Never ending loading
- 🐛 Load ten years to load details

**Commonly reported bugs**

- Mobile app keeps frozen when logging into laptop
- App crashes on iOS 12 after latest update
- Cannot transfer properly in the app
- Hang up on the transfer page
- Unable to check transaction history
- Login requires code generator frequently
- Face ID not working
- Need to use security key each time
- App asks to update but not available
- Face ID option is gone
- Touch ID login removed after update
- Cannot check transaction details
- Cannot see transactions in account
- Cannot close app or lock screen during update
- App gets stuck during update
- Transfer funds between accounts not allowed directly
- Face ID not always on
- Balance enquiry function doesn't show entries
- Cannot see transaction underneath balance
- Cannot open app when update is pending
- HSB facial sw no good
- Unable to find auto-transfer groups in new system
- Difficulty logging in after changing phone
- ID card verification more difficult

**Most requested features**

- Ability to download e-statements from mobile app
- Option to request cheque books in the app
- More maintenance application options
- Stock trading function
- Bill payment function
- Digital token feature
- iPad app design
- Transaction details for received payments
- Face ID/Fingerprint login option
- Face ID login option to be brought back
- MPF payments
- Autopay function
- e-statement function
- Code generator app like other banks

## Newest reviews (12 of 57)

### 2/5 — Facial

*2025-11-02, version 3.9.3*

HSB facial sw is no good at all

### 4/5 — 換手機後登入有困難

*2025-10-23, version 3.9.2*

身份證確認更加難

### 2/5 — Bill payment missing

*2025-06-24, version 3.8.7*

Very good app but missing a small bill payment which is available in web version not in app wish it could make life more easy

### 3/5 — Extremely troublesome

*2023-07-18, version 3.6.4*

Not user friendly at all. After all these years you make an application so complicated. What for? To stop new customers to use your services????

### 3/5 — Cheque Book Request

*2023-07-08, version 3.6.4*

It would be great if there is an option about requesting for cheque books in the app; It is quite inconvenient that I have to do this through desktop e-banking.

### 4/5 — Add Capability to Download w-statement from Mobile APP

*2022-11-21, version 3.5.4*

Would be nice to have capability to download E-statements from mobile APP

### 4/5 — Good

*2022-11-14, version 3.5.4*

Very easy to use. Good job.

### 2/5 — Crashed on iOS 12 after latest update

*2021-09-15, version 3.3.6*

Crashed

### 4/5 — Mr Lam

*2021-05-13, version 3.3.1*

Not user friendly

### 1/5 — Convoluted, terrible, difficult to use.

*2020-11-25, version 3.2.4*

One of the worst banking apps in HK. Whoever designed this should be fired.

### 1/5 — Hang up in the transfer page !!!

*2020-10-22, version 3.2.3*

Always hang up on the transfer page selecting the transferee .
So ridiculous!

### 1/5 — No transactions view

*2020-08-03, version 3.2.0*

Too many function missing, cannot see transactions in account, there is no autopay function, no estatement function. Very useless

## Most critical reviews (10 lowest-rated)

### 1/5 — Unhappy new user

*2025-05-06, version 3.8.4*

When I log into the laptop bank account, the mobile app bank account will keep frozen. Then I have to delete the mobile app and reinstall a new app each time.

### 1/5 — No bill payment

*2024-12-23, version 3.8.1*

Could not do bill payment.

### 1/5 — Missing the stock trading function

*2024-12-19, version 3.8.1*

No stock trading function on this app.

### 1/5 — Slow and troublesome

*2022-12-01, version 3.5.4*

Keep asking you to verify for actions 
Slow responses painful app to use

### 1/5 — No iPad app

*2022-11-17, version 3.5.4*

I was expecting this app designed for iPad and utilise its big screen size but unfortunately this is designed for phone only.

### 1/5 — Can’t transfer properly in the app!!!!

*2021-09-01*

Why ?!!!!

### 1/5 — This apps is No way to handle Investment

*2021-07-28, version 3.3.4*

Business Apps.  It is no way to handle stock instruction !

### 1/5 — Mobile banking

*2021-04-19, version 3.3.1*

Cannot check the transaction from the mobile banking , not convenient at all

### 1/5 — Outdated, irritated & useless product

*2021-03-06, version 3.2.8*

it’s annoying to use the app, only causing troubles to user

### 1/5 — Waste of my time

*2020-12-07, version 3.2.5*

This app takes like forever to update when you first launch it, and I can’t close the app or lock my screen during the updating, waited forever and it got stuck at 42%

## Most praised reviews (10 highest-rated)

### 5/5 — 操作系統比較缺欠

*2025-10-27, version 3.9.2*

用回以前設立了自動轉賬的組群在新系統中找不回來？是否需要重新再設立呢？及如何設立呢？

### 5/5 — New refistraration

*2024-09-17, version 3.7.8*

The process was well defined and I am grateful for the access to my account on this device

### 5/5 — Great app

*2023-04-25, version 3.6.0*

Great app , but it would be greater if there is more to be done such as some maintenance application. Thx

### 5/5 — Service

*2022-03-31, version 3.4.3*

Easy good

### 5/5 — Concord Electric (HK) Ltd

*2021-11-20, version 3.3.8*

Director

### 5/5 — No transaction detail

*2021-08-03*

This app does not tell me transaction details. When I receive a payment I don’t know who sent it to me. What is it good for?

### 5/5 — Outstanding and efficient

*2021-04-19, version 3.3.1*

I have never ever seen such a user friendly, secured and quick app earlier. Out of 300 apps installed in my mobile, this one rates the top 2. Thank you very much HangSeng bank.

### 5/5 — Cannot update ...

*2020-10-21, version 3.2.3*

Cannot update for few days, dunno why.....

### 5/5 — Unable to check the transection history

*2020-05-28, version 3.1.9*

Dear Sir,
I am not able to check the transection history!

### 5/5 — 不能汇款

*2020-02-15*

重下APP也不能解决问题，到汇款下一步时就不能操作了

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*