# Hannaford — user reviews > 816 indexed App Store user reviews of Hannaford by Hannaford Bros Co., LLC, rated 4.30/5 from 21,006 ratings. - Source: https://appshunter.io/ios/app/hannaford/id1226286169/reviews - App overview in markdown: https://appshunter.io/ios/app/hannaford/id1226286169.md - Rating breakdown: 5★ 14,921 · 4★ 2,542 · 3★ 938 · 2★ 760 · 1★ 1,845 ## What do users think of Hannaford? Overall sentiment: negative **Pros** - 🚀 Fast app when it works - 👍 Useful for clipping coupons and rewards - 🤝 Helpful customer service **Cons** - 🐛 Frequent crashes and freezes - ⏱️ Extremely slow loading times - 🔍 Poor search and navigation - 🔌 Requires constant login - 📱 Not user-friendly on mobile **Commonly reported bugs** - Coupon clipping issues - Inconsistent app behavior - Inability to access account - Unreliable order placement **Most requested features** - Add ability to sort/filter coupons - Improve search functionality - Remember login and shopping list - Optimize for mobile experience ## Newest reviews (17 of 816) ### 4/5 — One fix *2026-09-04, version 9.3.0* I would love to be able to “unclip,” coupons that I have clicked on accidentally. ### 3/5 — Just ok *2026-09-01, version 9.3.0* Would be awesome if the shipping list feature would work correctly ### 4/5 — Love it *2026-08-30, version 9.3.0* I love the app, really appreciate that my past purchases can be quickly found and added. The functionality is great. One improvement I would love to see when looking at a product specifically/individually is also being able to see other flavors of the same product. Would also love the ability to request a new product if I can’t find what I’m looking for (not sure how the new product procurement process works but I’d like to suggest products because I’d prefer to shop at just one store). Overall, the app is great! ### 2/5 — Invoices and returns are terrible *2026-08-29, version 9.3.0* Billing is confusing, returns/refunds are difficult to access on app or website. ### 3/5 — Hannaford App Review *2026-08-29, version 9.3.0* Pros: - you get custom coupons tailored to your shopping - easy to turn on Hannaford rewards - relatively easy to navigate User Interface Cons: - you have to change stores to the one you’re currently shopping at if you want accurate prices; discrepancy b/t online and in-person prices - coupon list doesn’t always update nor are the coupons always applied correctly - custom coupons do not always compete with other stores selling the same product ### 2/5 — User unfriendly *2026-08-29, version 9.3.0* I personally find the app extraordinarily frustrating to use. I’ll get a confirmation of my to go order saying I can make updates, but I cannot make updates. It seems to work sometimes, but not others. It did not work at all when I tried the delivery option, and I could not add to my order after only a few minutes. The phone number for my store is not listed under the address, I have to hit “store locations” to find it. I can also no longer indicate where in my vehicle I’d like the bags to go. I hope it improves!! ### 3/5 — App Review *2026-08-28, version 9.3.0* My biggest pet peeve is that you can’t choose your own replacement item. Your choices stink (sorry). ### 3/5 — Good minus glitches *2026-08-25, version 9.3.0* The app is very convenient for car side to go but the glitches within the shopping list, and not having multiple shopping lists anymore plus other changes after the last update months ago, are incredibly annoying. ### 2/5 — Need to be able to substitute with a specific item *2026-08-24, version 9.3.0* Like all other major retailers, the shopper needs to be able to search for and select a specific substitute for an item. ### 3/5 — Frequently has technical difficulties so it doesn’t let me redeem coupons *2026-08-21, version 9.3.0* Frequently has technical difficulties so it doesn’t let me redeem coupons ### 2/5 — Use app before store *2026-08-18, version 9.3.0* It’s like the app won’t work anytime I enter the actual store. So preclip your coupons or you’ll be screwed. ### 4/5 — Better *2026-08-16, version 9.3.0* Soooo much better ### 4/5 — Pretty good *2026-08-16, version 9.3.0* Overall, pretty good. Would help if the product location also included the section like the previous edition. ### 2/5 — Not a good app… was better before *2026-08-16, version 9.3.0* You can’t pick the weight of items priced by weight? Deli meat/cheese, seafood etc. I don’t need an entire pound of scallops at the very most I’d get a half pound but you can’t adjust it’s 1 or more. So I’ll buy them somewhere else while I’m out today. Convenience that isn’t so convenient. Also, shoppers always pick something different for meat than what’s selected. Selected 1.5 lbs sirloin tips for a gathering and got .93lbs of thin sliced sirloin…. ### 2/5 — No Photos *2026-08-16, version 9.3.0* This was a great app but as of yesterday Aug 15, the photos of products in my shopping list disappeared making using this app impossible. I have cleared the cache and removed and re-downloaded the app. My iPhone recently updated to 26.6. Until this is fixed, I cannot use this app. ### 3/5 — Lists?! *2026-08-14, version 9.3.0* In an update it deleted all my separate shopping lists that I have had saved for quick reference for years. It appears only one list is able to be made at a time now. Love hannaford- hate this inconvenience! ### 3/5 — App review *2026-08-04, version 9.2.2* App works OK when it wants to in store app freezes and crashes difficult to use if you need help finding things in the store. ## Most critical reviews (10 lowest-rated) ### 1/5 — When it works, it’s fine *2026-09-01, version 9.3.0* This is by far the buggiest app I have ever used. Down more often than not. It’s quite shocking this company can’t afford a better quality app and maintenance for it. ### 1/5 — App still freezes *2026-08-23, version 9.3.0* The app is not working still. Every time I try to look at past orders it just keeps showing the same 5 items or completely freezes. ### 1/5 — Really messed up *2026-08-18, version 9.3.0* This app really needs a lot of work! The shopping lists are worse than the old app. You can only have one now. The sorting by location feature is terrible. When you are looking at shopping lists and trying to add items to cart. It constantly will jump back up in the list! Need to fix theses items. I was able to shop using the shopping g list beforehand. Now it is much harder to use. ### 1/5 — View *2026-08-16, version 9.3.0* Have been unable to open this page for weeks. ### 1/5 — Technical difficulties *2026-08-11, version 9.2.2* This app always has something wrong, now it’s technical difficulties, retry later. In store it never syncs The worst ### 1/5 — Errors *2026-08-10, version 9.2.2* App is slow and full of errors ### 1/5 — New app *2026-08-09, version 9.2.2* Difficult to navigate. Flyer advertises and does not allow online purchase and for in store only ### 1/5 — Cant make an account *2026-08-05, version 9.2.2* No matter what i try, do, or chuck at this app or online page i cant create and log into an account!!! This company has ruined itself and has made an absolutely trash app ### 1/5 — Buggiest App ever *2026-08-03, version 9.2.2* Every time there’s an app update, I have to sign back in to it on my iPhone. I’m back into my account, and it shows zero rewards points collected. I like being able to clip coupons and have them saved to my rewards account so they are auto applied when I make an appropriate purchase. But why isn’t there simply a “coupon” tab?! To get to coupons you have to go into the rewards tab, and then there is an option for “clipped coupons”, then you have to mess around to get to all coupons. Ridiculous. Make a coupon tab that is only coupons!! And where did all of my rewards points go after this latest update - ugh. Nothing got better after this update. It got worse. ### 1/5 — Terrible *2026-08-02, version 9.2.2* Always seems to crash terribly when I have any good coupons that are expiring shortly ## Most praised reviews (10 highest-rated) ### 5/5 — Easy Tech *2026-09-02, version 9.3.0* It is very simple and intuitive to navigate the site. ### 5/5 — My thoughts *2026-08-18, version 9.3.0* Clean stores plenty of helpful employees ### 5/5 — 👑 *2026-08-17, version 9.3.0* i deleted door dash and now use this ### 5/5 — Love my Hannaford *2026-08-03, version 9.2.2* I love shopping at the Brunswick Hannaford. The store is very clean and there are enough employees working if I have any questions. The quality of their produce and meats is always excellent and they always are well stocked. The employees are always friendly and I appreciate that they thank me for shopping there. ### 5/5 — Great store for shopping and saving! *2026-08-02, version 9.2.2* It’s a 15-20 minute trip to shop but well worth it each time I do! The product selection is awesome and the staff is extremely helpful in North Brookfield MA. Thanks Hannaford just wish you were in my town too! ### 5/5 — Cleanliness *2026-08-02, version 9.2.2* Very clean store to sharpen. They also have great products. ### 5/5 — Lauren *2026-07-17, version 9.2.2* Wonderful serviceYour staff are very kind, courteous, competent.Thank you for providing this service to our community. ### 5/5 — ❤️ Hannaford’s *2026-07-13, version 9.2.0* Great store & employees ### 5/5 — Upgraded App *2026-07-12, version 9.2.0* So happy the App has been upgraded. No more duplicate App and confusing use. The App is so useful for finding objects in the store and so much more, especially comparing discounts and coupons. Thank you. ### 5/5 — Hannaford *2026-07-09, version 9.2.0* I definitely like Hannaford better than price chopper!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*