# Hanover Mobile

> Mobile app for managing insurance policies, billing, and claims. (iPhone/iPad app by The Hanover Insurance Group.)

- Source: https://appshunter.io/ios/app/hanover-mobile/id1236223066 (this page in markdown: same URL + `.md`)
- Developer: [The Hanover Insurance Group](https://appshunter.io/developer/1236223065)
- Category: Finance
- Price: Free
- Rating: 2.00/5 from 154 App Store ratings · 71 written reviews indexed
- Age rating: 4+
- Requires: iOS 14.0 · 58 MB
- Languages: American English
- Released: 2017-08-04
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hanover-mobile/id1236223066/reviews.md

## What is Hanover Mobile?

Manage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information – view policy number, effective dates, and more

Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing
Report a claim —File personal lines and commercial lines claims and view status of open claims

Contact information
• Get in touch with your insurance agent by phone or email
• Call our customer service representatives 

Easily manage your account
• Log in with fingerprint or face id
• Update your profile and contact info

…and much more.


We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536.

All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.

## Key features

- View policy information
- Pay bills and sign up for paperless billing
- Report and track claims
- Contact agent and customer service
- Secure login with biometrics
- Update profile and contact info

## Recent user reviews (10 of 71)

All indexed reviews: https://appshunter.io/ios/app/hanover-mobile/id1236223066/reviews.md

### 1/5 — Worst app ever

*2026-08-20, version 8.6*

Slow to load, slow to provide information. Very hard to login. Hire a developer who knows how to use AI and develop a real app!

### 1/5 — Clunky and slow

*2026-08-09, version 8.6*

Requires 2 factor authentication via email code to login , which is very slow and ineffective in the real world. I was stranded with a flat tire in an area with poor cell service and couldn’t login to access roadside assistance information because I could t receive the email verification code.

### 1/5 — Worst app ever

*2026-07-20, version 8.5*

Takes a laughably long time to load, even if you’re on WiFi. I’ve had my username and password saved on the app for several years, and in the past few months, logging in to the app has become increasingly difficult. This month, it just straight up wouldn’t let me login. I try to login using face ID and my SAVED info, it tells me my login failed. Enter the info manually? Failed. I tried going the route of changing my password, and it doesn’t recognize my email I’ve had long before Hanover was my insurance company. Mind you they’ve been great to me over the 14 years I’ve had them, but this app being so hilariously inept makes me want to shop around for a new provider. That’s how bad this app is. I had to CALL IN my payment this month and eat the credit card fee, because I had no other option.

### 1/5 — eh

*2026-06-30, version 8.4*

it works but not as good as other insurance apps.  2fa should use text and not email verification as its slowwwww if the email arrives.  app also looks very dated compared to other insurance apps.  but as mentioned it works.

### 1/5 — Terrible app

*2026-06-25, version 8.4*

Can’t even get it to work.

### 1/5 — Not the best

*2026-06-18, version 8.4*

This app is poorly configured or something. Half the time you don’t receive the code or it takes longer than it should to send. The app doesn’t do the best with loading and there’s always an “unexpected” error. This app needs to go through a major upgrade.

### 1/5 — Doesn’t work

*2026-06-10, version 8.4*

Slow and glitchy

### 1/5 — Broken

*2026-05-23, version 8.2*

Hardly ever works

### 1/5 — Judy

*2026-05-06, version 8.2*

It’s a big waste of time for the insuree.  Having to sign in and remember password and username. Go back to the original way where we can actually talk to The insurance agent!

### 1/5 — The worst

*2026-04-23, version 8.2*

This app is ridiculous. It takes forever to load and sometimes nothing even happens. Not to mention the process just to log on takes forever! At this point I might as well just try to call and talk to a human.

## Frequently asked questions about Hanover Mobile

### What can I do with the Hanover Mobile app?

The Hanover Mobile app allows you to manage your insurance account from your smartphone. You can view important policy information, pay your bills, report claims for both personal and commercial lines, and track the status of open claims. It also provides easy access to contact information for your agent and customer service representatives.

### How do I log in to the Hanover Mobile app?

You can log in to the Hanover Mobile app using your existing My Hanover Policy account credentials. If you don't have an account, you can create one directly within the app. For added security and convenience, the app also supports login using fingerprint or Face ID.

### Is the Hanover Mobile app free to use?

Yes, the Hanover Mobile app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description. You can manage your insurance needs without any additional cost through the app.

### What kind of insurance claims can I report with this app?

You can report both personal lines and commercial lines claims through the Hanover Mobile app. The app also allows you to view the status of any open claims you may have, providing a convenient way to stay updated on their progress.

### How can I get help if I have questions about my policy or a claim?

If you need assistance with a policy or a claim, you can contact your independent insurance agent or call their customer service representatives at 800-853-7536. For feedback or suggestions regarding the app itself, you can email MobileSupport@hanover.com.

## Version history (last 5 releases)

### 8.6 — 2026-08-09

- Bug fixes and minor enhancements

### 8.5 — 2026-07-12

- Bug fixes and minor enhancements

### 8.4 — 2026-06-07

- Bug fixes and minor enhancements

### 8.2 — 2026-04-12

Digital Document Center now available for the mobile app
     - Quickly view and download policy documents
     - Download and share claims related documents

### 8.0 — 2026-02-08

- Bug fixes and minor enhancements

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## More apps by The Hanover Insurance Group

- [The Hanover SmartPath](https://appshunter.io/ios/app/the-hanover-smartpath/id1574231936)

All apps by The Hanover Insurance Group: https://appshunter.io/developer/1236223065

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*