# Hanover Mobile — user reviews > 71 indexed App Store user reviews of Hanover Mobile by The Hanover Insurance Group, rated 2.00/5 from 154 ratings. - Source: https://appshunter.io/ios/app/hanover-mobile/id1236223066/reviews - App overview in markdown: https://appshunter.io/ios/app/hanover-mobile/id1236223066.md - Rating breakdown: 5★ 28 · 4★ 3 · 3★ 7 · 2★ 17 · 1★ 99 ## Newest reviews (19 of 71) ### 2/5 — App is terrible *2026-04-22, version 8.2* The app is terrible, depending on where you look you have 3 different amounts due, and it takes a long time to update or refresh. The auto pay feature is not great either. Literally want to change insurance just because the app. I will not use them again. ### 1/5 — Terrible *2026-04-21, version 8.2* Nothing on this app works well or loads quickly. I hope they fire whoever built it and start over. This app is so bad that I’m changing insurances and would pay more not to use it. ### 1/5 — Garbage app *2026-04-19, version 8.2* I’m afraid this app is nothing but a waste of time. It’s an error message gated by a login experience, like a bridge to nowhere. Save your valuable time and use Hanover’s website instead. ### 2/5 — Needs a total overhaul *2026-04-17, version 8.2* It keeps telling me there is an update available. It was already updated 5 days ago . Hard to maneuver . ### 1/5 — Awesome for 2005 *2026-03-09, version 8.0* Invest in your IT, seriously. I have to check my email to get an authentication code, doesn’t even give you the option to text. Nobody responds when you ask for support. Pathetic. ### 1/5 — Garbage app *2025-12-29, version 7.9* Slow, confusing interface. I try to set up recurring EFTs for my different policies, but have only successfully done it for one of my 3. Doesn’t alert me until cancellation is threatened that I need to pay. Absolutely awful customer experience ### 1/5 — They're a modern stone age insurance company! *2025-12-19, version 7.9* STOP TELLING ME TO SIGN UP FOR TEXT NOTIFICATIONS! You already can’t handle the login process. You want me to add MORE COMPLICATED (for YOU) technology that you have trouble dealing with? FIX YOUR CURRENT SYSTEM BEFORE ASKING USERS TO CONFOUND YOUR DEVELOPERS FURTHER! *********** Update 12/19/2025 Seriously guys, your app is SO BAD, you'd be better off going back to COMPLETELY USING PAPER! ### 1/5 — And… *2025-12-07, version 7.9* STOP TELLING ME TO SIGN UP FOR TEXT NOTIFICATIONS! You already can’t handle the login process. You want me to add MORE COMPLICATED (for YOU) technology that you have trouble dealing with? FIX YOUR CURRENT SYSTEM BEFORE ASKING USERS TO CONFOUND YOUR DEVELOPERS FURTHER! ### 2/5 — Please join the 21st Century *2025-11-16, version 7.8* I have been trying unsuccessfully to update my profile so my two factor authentication can be done via text message. All I get is the never ending wheel turning. I literally have not been able to log in for the last two weeks. Again, the slowly turning wheel. What the heck Hanover?? ### 2/5 — App does not work *2025-10-27, version 7.7* Cannot get past the login screen… ### 1/5 — Horrible app *2025-10-19, version 7.7* Needs to send security code every time accessing app then crashes ### 1/5 — Junk! *2025-10-05, version 7.6* I tried to log in and was told that there’s a new app. I went to the App Store and there is no newer versions, which of course means that I can not access my account. Thanks Hanover😡 ### 1/5 — App doesn’t load *2025-08-25, version 7.4* App just spins and spins. Needs major work. Better of just going to the website ### 1/5 — Won’t log you in *2025-08-09, version 7.0* App is complete trash, won’t even accept login credentials it just spins and spins. Once you do log in it says insurance card not available???? ### 1/5 — Cannot pay “Bill” or “Policy” via app *2025-06-01, version 7.0* I was just prompted to update the Hanover Mobile app to find that it does not work. The app flagged my payment attempts as: “! Payment failed“ I tried paying my “Bill”, which failed, then tried paying my “Policy,” which also failed. Tomorrow I will have to drive one-half hour to the insurance office to pay a bill that should be payable via this app. With today’s technological skill and advanced software there is no excuse for such poor quality being delivered to consumers. Please deliver a quality app. Shoot, even my local oil company does better than Hanover Mobile. Have you no desire to pay for quality work? ### 1/5 — Constant errors *2025-04-22, version 7.0* For a big company, the app is trash. Cannot log in because of too many error messages ### 1/5 — Useless app horrible company *2025-01-24, version 6.7* Avoid ### 1/5 — Service Unavailable *2024-08-30, version 6.5* Garbage app just says service unavailable try again later. ### 1/5 — Would give 0 stars *2024-08-11, version 6.5* This app is abysmal. Might as well just have people go to your website. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-08-20, version 8.6* Slow to load, slow to provide information. Very hard to login. Hire a developer who knows how to use AI and develop a real app! ### 1/5 — Clunky and slow *2026-08-09, version 8.6* Requires 2 factor authentication via email code to login , which is very slow and ineffective in the real world. I was stranded with a flat tire in an area with poor cell service and couldn’t login to access roadside assistance information because I could t receive the email verification code. ### 1/5 — Worst app ever *2026-07-20, version 8.5* Takes a laughably long time to load, even if you’re on WiFi. I’ve had my username and password saved on the app for several years, and in the past few months, logging in to the app has become increasingly difficult. This month, it just straight up wouldn’t let me login. I try to login using face ID and my SAVED info, it tells me my login failed. Enter the info manually? Failed. I tried going the route of changing my password, and it doesn’t recognize my email I’ve had long before Hanover was my insurance company. Mind you they’ve been great to me over the 14 years I’ve had them, but this app being so hilariously inept makes me want to shop around for a new provider. That’s how bad this app is. I had to CALL IN my payment this month and eat the credit card fee, because I had no other option. ### 1/5 — eh *2026-06-30, version 8.4* it works but not as good as other insurance apps. 2fa should use text and not email verification as its slowwwww if the email arrives. app also looks very dated compared to other insurance apps. but as mentioned it works. ### 1/5 — Terrible app *2026-06-25, version 8.4* Can’t even get it to work. ### 1/5 — Not the best *2026-06-18, version 8.4* This app is poorly configured or something. Half the time you don’t receive the code or it takes longer than it should to send. The app doesn’t do the best with loading and there’s always an “unexpected” error. This app needs to go through a major upgrade. ### 1/5 — Doesn’t work *2026-06-10, version 8.4* Slow and glitchy ### 1/5 — Broken *2026-05-23, version 8.2* Hardly ever works ### 1/5 — Judy *2026-05-06, version 8.2* It’s a big waste of time for the insuree. Having to sign in and remember password and username. Go back to the original way where we can actually talk to The insurance agent! ### 1/5 — The worst *2026-04-23, version 8.2* This app is ridiculous. It takes forever to load and sometimes nothing even happens. Not to mention the process just to log on takes forever! At this point I might as well just try to call and talk to a human. ## Most praised reviews (10 highest-rated) ### 5/5 — Much Improved *2025-04-28, version 7.0* I struggled with the app previously but Hanover has clearly done a lot of work here! ### 5/5 — Great App *2024-08-07, version 6.3* The app lets you view documents, ID cards, billing, claims, etc. Overall I’m glad to have this app easily accessible from my pocket. ### 5/5 — This app is Easy to use *2022-12-07, version 4.7* Paying your bill Filing a claim Managing an ongoing claim Reviewing your policy Calling for roadside assistance Uploading photos and documents Working with a virtual customer service rep to answer questions Receiving push notifications about your account information Connecting directly with your agent (if you have one) never had any issues with it. ### 5/5 — Great app *2022-08-12, version 4.1* Very easy to use! ### 5/5 — Extremely Useful *2020-02-20, version 2.1* Love having my insurance ID on my phone! ### 5/5 — Works as intended *2018-09-12* Was able to pay bill and view policy details. Exactly what I need it to do. Very intuitive. ### 5/5 — Super Easy! *2018-07-21, version 1.7* Very easy to navigate. ### 5/5 — Good mobile app and functionality *2017-09-14* Nice app. Very impressive font selection. Easy on eyes. I can view all my policy details, pay bills, all related contact info for hanover, agents. Good information for roadside assistance too. But the app currently lacking Claims though. Hope Hanover will add this in future. ### 4/5 — Great app when it works *2021-03-21, version 2.5* Great app when it works Hanover but it currently says the app is down.... ### 3/5 — Many app glitches *2020-09-01* The app as a whole is great. However, it has way too many glitches. The Face ID does not work when trying to log in even though the toggle option is there. Once you manually log in the page buffers for way to long only to say there was an error try again later. Then after 3 attempts to get in it finally lets you in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*