# HAP Telehealth — user reviews > 14 indexed App Store user reviews of HAP Telehealth by HEALTH ALLIANCE PLAN OF MICHIGAN, rated 4.80/5 from 409 ratings. - Source: https://appshunter.io/ios/app/hap-telehealth/id1574964758/reviews - App overview in markdown: https://appshunter.io/ios/app/hap-telehealth/id1574964758.md - Rating breakdown: 5★ 338 · 4★ 17 · 3★ 1 · 2★ 3 · 1★ 12 ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes! *2026-02-03, version 12.21.103* App crashes immediately upon trying to login. ### 1/5 — Does not work. *2026-01-26, version 12.21.103* App crashes when attempting to log in. Cannot use. ### 1/5 — Malfunctioning *2026-01-18, version 12.21.103* The app will not allow me to sign up as it kicks me out every time I try to answer my information or login. ### 1/5 — Horrible app *2026-01-17, version 12.21.103* They force you to use the app but it never works. It crashes any time you make an attempt to use it. ### 1/5 — Doesn't work *2026-01-12, version 12.21.103* Tried so many times for the app to work. It won't allow me to log in or sign up. It just closes. Help line was no help ### 1/5 — No Support *2025-11-12, version 12.21.103* App crashing at login ### 1/5 — App Crashing *2025-11-06, version 12.21.103* Is there any way to get some support for this app? It crashes at every attempt to login. ### 1/5 — Cannot log in *2025-09-18, version 12.21.103* In the log in page, when I click the email or password text box the app will exit immediately. Severe bug preventing users from logging in ### 1/5 — Waste of time *2023-07-12, version 12.16.106* Kept getting emails to download and every time I check it says there aren’t any services available in my state. Why send me multiple emails to download “MI health link” just to say there aren’t any services available ### 1/5 — Pharmacy hours incorrect *2022-03-06, version 12.14.103* Be sure to check your pharmacy’s hours BEFORE calling in. Two times now, the pharmacy hours have been incorrect forcing me to switch to a different local pharmacy for this visit but those hours were incorrect which led me to be in pain for longer than I should have had to until I could get my meds. Very disappointing. ## Most praised reviews (4 highest-rated) ### 5/5 — Excellent service *2024-10-12, version 12.21.103* My visit was quick and easy and from the comfort of my home. That was a bonus. Great video quality and extremely easy to use. ### 5/5 — Amazing *2022-05-30, version 12.14.103* This app and Dr Haddad are wonderful. I was going to go to a local urgent care when a friend recommended HAP provider solutions. Thank you for this! ### 5/5 — DrScarabelli providesGREAT CARE !!!! *2022-05-28, version 12.14.103* What would I do without Dr Scarabelli? Suffer. That’s what I’d do. He is an excellent diagnostician and knows how to take and give GREAT CARE of his patients. I’m grateful and thankful to him and HAP for such an amazing physician. Yes. He is. Many thanks to all of you!!! Stay safe. Be well ### 2/5 — Crashing on 26.2.1 *2026-01-30, version 12.21.103* App keeps crashing on the latest iOS. Need to be fixed and updated. Looks like it has not been updated in over a year. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*