# HapaBox - Online Mystery Box — user reviews > 126 indexed App Store user reviews of HapaBox by XQUANT CO., LTD, rated 2.60/5 from 121 ratings. - Source: https://appshunter.io/ios/app/hapabox-online-mystery-box/id1643892739/reviews - App overview in markdown: https://appshunter.io/ios/app/hapabox-online-mystery-box/id1643892739.md - Rating breakdown: 5★ 44 · 4★ 4 · 3★ 1 · 2★ 4 · 1★ 68 ## What do users think of HapaBox? Overall sentiment: negative **Pros** - 🚀 Fast shipping - 👍 Fun unboxing experience - 💡 Unique and innovative features - 🤑 Chance to win valuable items **Cons** - 🐛 Unreliable and inconsistent outcomes - 💸 Expensive with low value items - 🔒 Potential security and data privacy issues - 📦 Difficult to receive or exchange won items **Commonly reported bugs** - Technical issues with app functionality - Delayed or non-delivery of won items **Most requested features** - Transparent and fair odds disclosure - Improved customer support and communication - Ability to withdraw cash winnings ## Newest reviews (17 of 126) ### 1/5 — Horrible *2026-07-08, version 2.2.5* $100 dollars for shipment is a rip off ### 1/5 — Scam *2026-07-07, version 2.2.5* Won a few packs and can’t get them to verify my email. Won’t reply or get ahold of me! ### 1/5 — Bad bad *2026-07-06* This game is such a joke you spend a bunch of money to give VIP and then you get treated like poo these people want you to keep spending money over and over just to keep Good VIP service but once you quit spending money on a daily basis, your VIP service runs out. You have to use these stupid coins and then when you do get enough to open a box it’s a penny, save your money! Quite honestly, this should just be removed. From the App Store and Apple shouldn’t let them treat people this way.. ### 1/5 — SCAM *2026-07-01, version 2.2.4* Steals ur info, scams you and doesn’t let you delete your account… ### 1/5 — Fraud *2026-06-21, version 2.2.4* It has stolen my card info and now I have to get a new card ### 1/5 — BEWARE *2026-05-27* You cannot withdraw any money on the app. And for the items you win you’re charged a ridiculous fee if you want them shipped to you. For example I hit PSA 10 worth around $110 and the box costed $15 and to get it shipped cost $70. What a joke. It’s designed so you never get the items and just keep spending money! ### 1/5 — Scam *2026-05-24, version 2.2.1* Very very rigged don’t buy in you have to pay 10$ to even get the item you bought ### 1/5 — Stay away! *2026-05-17, version 2.2.1* I won a Pokemon 151 set was so happy, had to pay an extra 40 just for shipping. Then they decide to get it from Australia ( other side of the world). Means I was waiting about a month for it to arrive, next thing I get a customs slip through my door saying I owe £56!!! When I brought it up to them their AI just said “sorry it is in our T&Cs we don’t cover customs” IT SHOULD HAVE NEVER BEEN ORDERED FROM AUSTRALIA IN THE FIRST PLACE! ### 1/5 — Scam!!! Beware *2026-05-10, version 2.2.1* Scam do not download ### 1/5 — Scam *2026-04-05* I’ve won two graded slabs from here was excited to get them in the mail took months for the process to go through for some reason then got told on both cards can’t get them got to choose something on eBay for less of the value definitely a scam I have pics and screenshots to prove it and they’ll say an item is less to get you to sell it back I had a graded slab that was 300$ on eBay and price charting but the wanted me to sell it for 28$ then when I tried to ship the card to me was told I can only get something on eBay for cheaper than the cards worth only 40$ of an item on eBay and the vip boxes and spins are scams also I’ve opened them for 30 days straight only a penny voucher everytime on both vip boxes I have don’t spend your money here worst 70$ I’ve ever spent ### 1/5 — Horrible *2026-04-04, version 2.2.0* Worst mystery box .. won’t allow me to delete the account as I pressed the button a bunch of times. ### 4/5 — Great app it is gambling though. *2026-03-24, version 2.1.21* I live the app it’s just you will lose some before you win some use promo code Shhh ### 1/5 — Doesn’t work/scam *2026-03-21, version 2.1.20* Couldn’t open the free box ### 1/5 — Straight Scam *2026-03-13* Mystery boxes you’ll never win. You’ll always receive the lowest prize possible. When you spin the vip wheels, if you land on the free box opening, they make you “top up” your account to receive it. I’m looking into filing a complaint to have the app removed from the App Store. ### 1/5 — Scammers…illegal business *2026-03-04, version 2.1.19* What app it’s this?! It’s broking any legal activities in uk it’s based on scamming! This app isn’t allowed to work in uk under gambling or prize competition means this people are a fraud! ### 1/5 — Stealing card info *2026-01-04* This was a legit online mystery box. You would gamble your money just like you would at a casino in hopes of winning. I have won many things (multiple iPhones, consoles, tablets, games, gift cards, home appliances, etc.) I still have been winning, but at some point towards the end of last year HapaBox changed the system they use for transactions. I thought it was from the AT&T data breach but realized only certain cards I used were affected, the ones I had used on here. So with my last on I used my Venmo card I had just gotten and had not used yet for one last top up then cleared the balance and locked it, and within a 72hr period I had notifications from Venmo for 5 denied transactions for various things ranging from $20 usd up to $174 usd. Do not use this app ### 1/5 — SCAMMER *2025-12-19, version 2.1.15* WE SCAMMED YOUR MUM FOR PLAN B ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam - almost a month and no card *2026-08-13* They will let you rip or open as many boxes as you like and then when you get a card you want to ship to you it’ll take weeks and then they’ll tell you that they don’t have the card and to contact customer service within 3 days like its your responsibility to figure this out instead of them having customer service contact you. Would not ever use the app again. I spent the astronomical $20 to ship a card on 24 days ago and still have not gotten anything. ### 1/5 — Item will not arrive and you will lose everything. *2026-08-11* I had an item take a month to be shipped just for it to be “delivered” to the wrong place (an address they could not provide) and told me that I had to contact the seller and shipping company because they put in the wrong address. Genuine scam. Please do not waste your money. ### 1/5 — Trash - Can’t withdraw funds *2026-08-06* Purchased the NFL slab box 5 times, hit Justin Jefferson Prizm Black RC 4 times 🤣 possibly the worst “mystery box” option available. There is no option to withdraw funds. The only option is sell back, or ship the card. App is clunky. Would recommend literally any other app. ### 1/5 — Scam *2026-07-31, version 2.2.7* They will let you rip or open as many boxes as you like and then when you get a card you want to ship to you it’ll take weeks and then they’ll tell you that they don’t have the card and to contact customer service within 3 days like its your responsibility to figure this out instead of them having customer service contact you. Would not ever use the app again. ### 1/5 — STOLEN MONEY AND NO CARD *2026-07-30, version 2.2.7* I won a gengar PSA 9 and I don’t think they expected me to win on a 2 dollar box or whatever it was so they took a month just to get to the processing part of it just to message me and tell me they can’t get the card and to send them a card or equal or greater value and I did and they still haven’t sent me anything and kept my shipping money, they sent me credits which there’s no way I’d win a rare box like that again so they stole my money and never sent me my card ### 1/5 — Scam *2026-07-29, version 2.2.7* They don’t even have the items to ship in the extreme small chances you don’t get a key chain they preach that it’s provably fair it’s a scam they won’t let you withdraw your money when they don’t have the items to ship it’s definitely a fraudulent app ### 1/5 — Be cautious *2026-07-28, version 2.2.7* While you can deposit cash and buy boxes with reasonable prizes, you can only ship items one at a time not in a bundle. You also cannot withdraw cash from your balance. For me this is a huge inconvenience and I would advise you to use a different app or website. ### 1/5 — Don’t get scammed! *2026-07-26, version 2.2.7* Fake app, minting data and CC info. ### 1/5 — Where’s the goop *2026-07-26, version 2.2.7* The item I have paid shipping for been ready to ship status for over two weeks. So far this app been a big ol nothing burger with a extra slice of scam lol ### 1/5 — SCAM!!!! *2026-07-13, version 2.2.5* These people need to be in jail they will straight up rob you!!!! You’ll never receive anything you purchase from this app nor get refunded!!!! STAY AWAY!!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — FREE BOX ON SIGNUP *2026-08-03, version 2.2.7* Use code Freebox888 for a free $60 box ### 5/5 — Customer service and quality *2026-07-26* I was opening a fair amount of boxes and winning decent stuff so I had most of it shipped. During the whole FIFA ‘26 so there was a lot of orders and traffic going through. I contacted the vip support and Christina and the rest of the team were so helpful, they got back to me in about a day or two three at the very max and said which ones were out of stock or accounted for earlier then mine. So I can’t explain how awesome the customer support is cause I was looking forward to a new thing winning randomized things, then this happened, so they added up all the stuff that was not there and the first one was only 2 or 3 things let me go to eBay and pick stuff out send them the cart link and they will pay for it. Then I had like 12 packages out of stock they added up the cost(not the return to store cost) the actual value of items and I got to get whatever I wanted and this one was amazing. They helped me out and there very quick now to get back to you and come up with a solution, they even got me a free one box. Christina is the main one that helped me and she was amazing, I give this app and support and products and quality 5 stars I even told them cause they said NGC was out so I gave them the trusted names in the coin industry NGC and PCGS along with one other are THE ones dealers and collects alike support and trust there judgement. So now it’s been even better cause it’s allot easier for them to find them when I do the coin ones. This is the first box app I’ve tried and used and now will be the only one, Thank You so much!!! ### 5/5 — great game *2026-04-19, version 2.2.0* it’s a great app and i love it ### 5/5 — 5 star *2025-12-16, version 2.1.15* Really good game with good prizes ### 5/5 — Use this promo code for free box freebox33 *2025-09-02, version 2.1.8* Use this promo code for free box freebox33 ### 5/5 — I won a car *2025-04-07, version 2.0.7* Amazing app! I need to work with y’all! I’m TheUnboxKing2 ### 5/5 — great app *2025-03-16, version 2.0.6* love this app ### 5/5 — It’s a legit app *2025-03-15* It’s provably fair! Every outcome can be verified and checked. I’ve ordered many things, every thing arrived just fine with zero issues. Everything from an iPhone I won to a PSA 10 Charizard, got them all. ### 5/5 — Best! *2024-11-24, version 1.9.2* Great team and so many new updates and greats wins! Thanks Hapa box team ### 5/5 — The best *2024-11-03, version 1.8.8* I like to play on hapabox, this is a super good site --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*