# HappyFox Helpdesk

> Cloud-based customer support software for managing help desk tickets on mobile. (iPhone/iPad app by HappyFox Inc.)

- Source: https://appshunter.io/ios/app/happyfox-helpdesk/id603388728 (this page in markdown: same URL + `.md`)
- Developer: [HappyFox Inc](https://appshunter.io/developer/906425790)
- Category: Business, Productivity
- Price: Free
- Rating: 2.80/5 from 46 App Store ratings · 31 written reviews indexed
- Age rating: 4+
- Requires: iOS 11.0 · 43 MB
- Languages: American English
- Released: 2013-03-11
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/happyfox-helpdesk/id603388728/reviews.md

## What is HappyFox Helpdesk?

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions. 

Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts! 

What you can do with the HappyFox app:

- Access your support tickets on mobile
- Quick access to “My Pending” tickets list
- Filter and view tickets by Categories and Status
- View complete Ticket Details and Ticket History
- Respond to customers quickly by adding Ticket Updates
- Add Private Notes to collaborate with other support agents

Your HappyFox tickets at your fingertips. Literally.

## Key features

- Access support tickets on mobile
- Filter tickets by category and status
- View ticket details and history
- Respond to customers
- Add private notes for collaboration

## Recent user reviews (10 of 31)

All indexed reviews: https://appshunter.io/ios/app/happyfox-helpdesk/id603388728/reviews.md

### 1/5 — The worst customer service

*2024-04-06, version 2.9.5*

Owelcam started in 2018 they never used this application as customer service why now I don’t know after the incident I had with the distortion on my phone with one other my video recording @news6wkmg needs to look into this since no one is, I’ve seen the reviews it’s so sad is one of the worst days a lot about a customer I keep trying because I know they can have better employees we just have to point the bad ones.

If we all get together we can fix these so call technical support they’re the ones creating the problem I already know there games God showed me why there selective in devices those who they get well with have the best those that doesn’t they don’t care well I do and I will keep praying that every application works as it should be enough of your data breach game you all developers have behind desk.
God bless please keep the reviews so the headquarters and Corporate companies know what’s going on and thank you .

### 4/5 — Great App but needs to remain login

*2021-06-22, version 2.9.4*

Logs me out if I don’t go in after 24 hours.  Can’t add time easily to a ticket.  But overall good to keep up with tickets when I can’t get to my laptop.

### 4/5 — Better than our last system

*2021-04-09, version 2.9.4*

App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again

### 4/5 — One missing field

*2020-08-21, version 2.9.3*

I wish it had the task field, otherwise, I think the app is great. It occasionally freezes on my iPhone. Works great on iPad.

### 2/5 — Faulty

*2019-03-19, version 2.7.2*

Numerous issues that never seem to get fixed.

Doesn’t fetch tickets
Logs you out all time
Crashes when trying to add update to ticket.

These issues have been around for a while now

### 1/5 — Mobile App is a bust, HF is Desktop ONLY

*2019-01-28, version 2.7.2*

The team and I love the HF Desktop version especially with the new upgrades. HF works great with Shopify and integrates with Ring calling center. It’s unfortunate the app isn’t up to the same Caliber as it’s Desktop version. Hopefully HF will upgrade in the near future.

### 1/5 — Looks good but rarely works

*2019-01-16, version 2.7.2*

Potentially a useful app, but rarely able to fetch tickets making it really not very useful at all.  Shame really.

### 1/5 — Poor

*2018-12-06, version 2.6*

Glitchy at best

### 1/5 — Desperately needs an update.

*2018-09-28, version 2.5*

The app is nice in that it functions as an alert for replies and new tickets, but the UI and overall usability of the app is a poor experience. Please update!

### 1/5 — Desperately needs an update.

*2018-09-25, version 2.5*

Always signs me out, no touch/faceID integration and the interface hasn't even been updated to retina screens. 

Useless.

## Frequently asked questions about HappyFox Helpdesk

### What does the HappyFox app do?

The HappyFox app provides mobile access to your existing HappyFox cloud-based customer support software. It allows you to manage your help desk tickets directly from your iPhone, enabling you to stay connected and responsive to customer inquiries while on the go.

### What are the key features of the HappyFox app?

Key features include accessing all your support tickets on mobile, quick access to pending tickets, filtering tickets by category and status, viewing complete ticket details and history, responding to customers with ticket updates, and adding private notes for internal team collaboration.

### Is the HappyFox app free to use?

The provided information indicates that the app itself is free to download and use. However, it requires an existing HappyFox account, which is a cloud-based customer support software that may have its own subscription or pricing model.

### What devices is the HappyFox app compatible with?

The HappyFox app is specifically mentioned as an iPhone app, suggesting it is compatible with Apple's iOS operating system and iPhone devices. Users should check the App Store for specific iOS version requirements.

### How can this app help my business?

This app enhances customer support by providing mobility to your help desk. It allows your support agents to quickly access and respond to tickets, filter inquiries efficiently, and collaborate on customer issues from anywhere, leading to improved response times and customer satisfaction.

## Version history (last 5 releases)

### 2.9.5 — 2021-10-20

Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love!

With HappyFox Help Desk 2.0 you can: 

- Access your tickets on mobiles and tablets
- Quick access to your important ticket queues
- Respond to customers quickly by adding Replies
- Add Private Notes to collaborate with other agents
- Get instant push notifications on ticket updates
- Track your weekly performance

Learn more at https://happyfox.com/mobile-help-desk/

For feature requests and support issues, contact support@happyfox.com

### 2.9.4 — 2020-10-16

Minor bug fixes and improvements

### 2.9.3 — 2020-05-21

- Fixed a crash when closing tickets via the edit ticket screen
- Fixed a crash when deleting a ticket from inside the ticket details screen
- Fixed a crash when tapping on select push notifications
- Under the hood performance improvements

From the Previous Release:

- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.

### 2.9.2 — 2020-03-09

- Bug fixes and performance improvements.


From the Previous Release:

- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.

### 2.9.1 — 2019-12-21

- iPad - Tickets list UI Improvements and Changes.
- iPad - Minor Stability fixes and Optimizations for a better UX.

From the previous release: 

Introducing Multi-Factor Authentication (MFA) Support: 

- Add a layer of security, with Multi-Factor Authentication support, now on your HappyFox Helpdesk iOS App.
- Note: Requires MFA to be setup on an Account/Agent level. 
   To setup, log onto your HappyFox Account on the web, or contact your account administrator.

Others: 

- Bug fixes for an improved app experience.
- Miscellaneous Performance and Stability updates.

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## More apps by HappyFox Inc

- [HappyFox Asset Manager](https://appshunter.io/ios/app/happyfox-asset-manager/id1439911160)
- [HappyFox Chat 2.0](https://appshunter.io/ios/app/happyfox-chat-20/id1488919909)
- [HappyFox Help Desk 2.0](https://appshunter.io/ios/app/happyfox-help-desk-20/id1511874864)
- [HappyFox Service Desk](https://appshunter.io/ios/app/happyfox-service-desk/id6474441317)

All apps by HappyFox Inc: https://appshunter.io/developer/906425790

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*