# HappyFox Helpdesk — user reviews > 31 indexed App Store user reviews of HappyFox Helpdesk by HappyFox Inc, rated 2.80/5 from 46 ratings. - Source: https://appshunter.io/ios/app/happyfox-helpdesk/id603388728/reviews - App overview in markdown: https://appshunter.io/ios/app/happyfox-helpdesk/id603388728.md - Rating breakdown: 5★ 12 · 4★ 9 · 3★ 1 · 2★ 5 · 1★ 19 ## Newest reviews (11 of 31) ### 2/5 — Faulty *2019-03-19, version 2.7.2* Numerous issues that never seem to get fixed. Doesn’t fetch tickets Logs you out all time Crashes when trying to add update to ticket. These issues have been around for a while now ### 2/5 — Pretty buggy *2018-01-27, version 2.5* Have to log out and log in to clear errors. Needs update and bug fixes badly. ### 1/5 — Not working well *2017-08-02, version 2.5* The app only shows the notifications and always fails when you try to check the tickets ### 3/5 — Works er... *2017-07-30, version 2.5* Great but stops fetching content after a few weeks and gives error. Then have to download re-install every few weeks. Please fix this as this is a real pain in A ! ### 1/5 — Used to work, now useless *2017-07-22, version 2.5* This used to work but it seems they updated it and now it fails to return any results and searching just gives an error. Totally useless. ### 2/5 — Somewhat buggy *2017-02-04, version 2.5* The app has not been updated for the 6+ yet. Often after a few days of not opening the app, it will stop loading tickets altogether and require you to log out and back in to access them. ### 1/5 — Doesnt work *2016-01-27, version 2.4* It keeps says that it can't fetch the contents. I tried re-installing, not working anyways. ### 1/5 — App still does not work on ios9 *2015-09-29, version 2.4* I have contacted their support too and i was told that is will be fixed before ios 9 release. They released an update today and that is broken too. ### 1/5 — Worked much better before the current update *2015-07-25, version 2.1* The current update made it all but impossible to find your own tickets and to manage you're queue. This was easy to do in the previous version, but this new update has made the app more difficult to use in favor of what appear to be only cosmetic changes. I'm really hoping the company realizes this and brings back the old functionality. ### 2/5 — Meh *2015-05-09, version 1.9.8* The app signs you out constantly, so you have to re-type your username and password every couple days. Pain to switch back and forth between your password manager and the app. Many functions aren't accessible from the app either. Like many apps, not worth the trouble... Just use the web interface from your phone instead. ### 4/5 — Good app *2015-03-23, version 1.9.6* New to Happy Fox, and like the simplicity vs Zen Desk. I think the desktop site itself is great, and easy to use. The app itself works well for checking, responding to and updating tickets. It would be nice to be able to perform more admin functions and access/edit the knowledge base. Not a necessity but nice to have. It appears to me that the issues brought up in previous reviews have been addressed. ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst customer service *2024-04-06, version 2.9.5* Owelcam started in 2018 they never used this application as customer service why now I don’t know after the incident I had with the distortion on my phone with one other my video recording @news6wkmg needs to look into this since no one is, I’ve seen the reviews it’s so sad is one of the worst days a lot about a customer I keep trying because I know they can have better employees we just have to point the bad ones. If we all get together we can fix these so call technical support they’re the ones creating the problem I already know there games God showed me why there selective in devices those who they get well with have the best those that doesn’t they don’t care well I do and I will keep praying that every application works as it should be enough of your data breach game you all developers have behind desk. God bless please keep the reviews so the headquarters and Corporate companies know what’s going on and thank you . ### 1/5 — Mobile App is a bust, HF is Desktop ONLY *2019-01-28, version 2.7.2* The team and I love the HF Desktop version especially with the new upgrades. HF works great with Shopify and integrates with Ring calling center. It’s unfortunate the app isn’t up to the same Caliber as it’s Desktop version. Hopefully HF will upgrade in the near future. ### 1/5 — Looks good but rarely works *2019-01-16, version 2.7.2* Potentially a useful app, but rarely able to fetch tickets making it really not very useful at all. Shame really. ### 1/5 — Poor *2018-12-06, version 2.6* Glitchy at best ### 1/5 — Desperately needs an update. *2018-09-28, version 2.5* The app is nice in that it functions as an alert for replies and new tickets, but the UI and overall usability of the app is a poor experience. Please update! ### 1/5 — Desperately needs an update. *2018-09-25, version 2.5* Always signs me out, no touch/faceID integration and the interface hasn't even been updated to retina screens. Useless. ### 1/5 — Can’t get worse than this app! *2018-08-14, version 2.5* Can confirm this is the worst app I’ve ever used. Whoever made this should be ashamed of themselves. It always logs itself out, then you need to uninstall and reinstall the app and log back in. What kind of garbage is that. ### 1/5 — Needs to be updated *2017-10-29, version 2.5* The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response. ### 1/5 — Notifications work *2017-09-11, version 2.5* This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work. ### 1/5 — App not working *2017-08-04, version 2.5* App was working well, but has been unable to load any tickets in this version ever since. ## Most praised reviews (10 highest-rated) ### 5/5 — App works great on iPad! *2016-02-03, version 2.4* The Happy Fox Helpdesk app works great! I am able to close many of my tickets from the comfort of my couch after a hard long day of fixing stuff! ### 5/5 — App *2015-12-07, version 2.4* Cool app! ### 5/5 — Intuitive extension of the site. *2015-04-26, version 1.9.8* Allows for all the same functionality as their site, but in an easy to use mobile format. ### 5/5 — Five Stars for Effort *2013-07-12, version 1.2* It's fantastic to have your helpdesk at your fingertips. It's an invaluable application if you use HappyFox. I would like to see the ability to create tickets in the future. I have seen a few bugs. I'm running iOS 6.1.4 on my iPhone 4S. Anytime I look at the extended customer information the app crashes. ### 5/5 — Best helpdesk software ever!!! *2013-03-19, version 1.0* We are a small business that were looking to get a helpdesk software. After researching and using the trial period happyfox was one of the best interface and features and not forgetting the great customer support and quick respond to our emails was the main choice to get them. The iOS app is a great tool and lets me attend to all the work on the go. It's simple and class and make our business productivity to 110% . We have tried other helpdesk like zendesk etc etc , HappyFox is far more better that anything out there. I would recommend this to anyone who is looking for a unique and easy to use and managed + GREAT FEATURES and very user friendly to customers . They have made our business so much better . Thank you for HappyFox ### 4/5 — Great App but needs to remain login *2021-06-22, version 2.9.4* Logs me out if I don’t go in after 24 hours. Can’t add time easily to a ticket. But overall good to keep up with tickets when I can’t get to my laptop. ### 4/5 — Better than our last system *2021-04-09, version 2.9.4* App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again ### 4/5 — One missing field *2020-08-21, version 2.9.3* I wish it had the task field, otherwise, I think the app is great. It occasionally freezes on my iPhone. Works great on iPad. ### 4/5 — Use it daily and could not live without. *2016-07-20, version 2.4* We use HF for our client's support management and I use this daily to keep on top of tickets wherever I am. Great tool and keep making the improvements to make it better. ### 4/5 — Ok - needs work *2016-04-14, version 2.4* In general it works well but needs some serious polish --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*