# HappyFresh - Grocery Delivery — user reviews > 91 indexed App Store user reviews of HappyFresh by PT Icart Group Indonesia, rated 4.50/5 from 322 ratings. - Source: https://appshunter.io/ios/app/happyfresh-grocery-delivery/id957304056/reviews - App overview in markdown: https://appshunter.io/ios/app/happyfresh-grocery-delivery/id957304056.md - Rating breakdown: 5★ 250 · 4★ 38 · 3★ 8 · 2★ 7 · 1★ 19 ## What do users think of HappyFresh? Overall sentiment: neutral **Pros** - 👍 Convenient shopping experience - 🚀 Fast and reliable delivery - 💡 Helpful personal shoppers - 🚀 Accurate delivery times - 👍 Easy to use app - 👍 Great service overall **Cons** - 🐛 Incorrect pricing and overcharging - 🐛 Items out of stock not communicated properly - 🐛 Delivery delays and missed time slots - 🐛 Buggy app with glitches - 🐛 Poor customer service and unresolved issues **Commonly reported bugs** - Items removed from cart without notification - App crashing and not opening after updates - Delivery address issues causing failed deliveries - Payment processing problems **Most requested features** - Real-time stock updates - Price comparison between stores - Ability to cancel orders before shopping starts - Improved notification system for delivery progress ## Newest reviews (11 of 91) ### 3/5 — Reject *2023-08-26, version 3.95.1* I used this app for several years & was happy with it. Recently something changed…it kept asking me to verify my email address, handphone number & password. When I responded it responded that my handphone number was already being used? I have deleted the program several times trying to use the program to no avail. I want to use the service offered but I’m not going to put up with a “broken” app. Thanks, Ron ### 3/5 — Limit Promotional Push Notifications *2022-06-24, version 3.76.1* The service and app are overall good, I’ve been a happy user for several years. What has become increasingly intolerable is the promotional push notifications and their frequency—HappyFresh, please get with the program that has been industry best practice for a long time: distinguish transactional from promotional notification types and allow users to configure them differently. We need notifications for deliveries, chat with shoppers for item replacements, etc. These are transactional essentials, so because of these disabling the app’s notification permissions entirely is out of the question. But I’m not interested in promotional notifications, it shouldn’t be necessary to explain this preference. Further, my iOS stats indicate HappyFresh among the highest counts of notifications, for an app that I use (and want to use) once every two weeks. This frequency of promotions is too high even for those consumers who are price-sensitive enough to want notifications, I think. Please stop making notifications all-or-nothing, and consider more effective/less alienating marketing strategies for protecting your churn rate. ### 5/5 — Excellent app and service *2022-01-04, version 3.63.1* Everything works great. ### 2/5 — Annoying app to use *2021-10-20, version 3.58.1* Seems the app can only be used in portrait mode on iPad. You put your iPad in landscape mode with a keyboard and app does not adjust and stays in portrait mode. So I wanted to use Chrome or any other browser to make my life easier but of course it keeps redirecting to the mobile m.HappyFresh.my website. Basically, you can’t use iPad and order with ease. I will increase to 2 stars only because I like the idea of being able to order from a list of supermarkets. But please do something about the apps usability. ### 5/5 — Good service *2021-10-01, version 3.56* Two thumbs up ### 5/5 — Delivery driver *2021-09-17, version 3.55* The driver was very polite and pleasant. I did not have any communication with the shopper. There were only a few items one of which was out of stock. The reply to my email enquiring about changing the delivery day and time was received too late for me to apply. ### 5/5 — Convenience and easy groceries shopping *2021-09-04, version 3.54* The Apps is easy to navigate and it is very connivence to have Happy Fresh doing our groceries shopping, and have them delivered within couple hours. ### 5/5 — Tammie Leong *2021-08-21, version 3.53* Amazing user experience and delivery timing was spot in. The selected veggies and fruits picked were super fresh and carefully packed. Thoughtful!! ### 5/5 — Excellent way to do online shopping for groceries *2021-07-25, version 3.50.2* I’ve had consistently excellent service. The shopper at Big C Ekkamai does a great job on replacements. This is the shop I most regularly shop at. The rider is reliable and friendly. And during lockdown that is really nice. You have the option of different shops and different branches under the Happy Fresh app. This means you can ‘shop around’ online to get the products you want. Thank you Happy Fresh. ### 5/5 — Great *2021-07-17, version 3.50* Great ### 5/5 — Very helpful app! *2021-07-08, version 3.50* The app layout is good and easy to understand, from choosing a store to adding items to purchasing is neat. Some improvements I will welcome happily: 1. Real time stock update Given the time from making an order until the shopper actually shops are approximately one day (probably because I live in a small city like Malang), sometimes some items turns out of stock. It would be nice if the app would notify us right away so we can choose a replacement right away. 2. Price comparison Sometimes you would want to get the best bargain between stores, right. I think it would be nice if we can have a price comparison between one store and the average available from other stores. Just so we can pick the best price. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not good. Can’t even fulfill my order *2026-07-29, version 3.148.1* After 12 hours of waiting, they said 2/3 of my order was out of stock and could not replace with other items, they cancelled my order… Not happy as i spend 25 mins trying to pick what I needed for the shop and making sure I was going to be home for delivery.. after all of that I got nothing. What a complete waste of my time. so as a first time user this doesn’t not make a good impression. The problem is I went to that store and the items were in stock. So I might as well shop for myself until a some one creates a better version of this personal shopper app. ### 1/5 — Missing Refund *2025-05-15, version 3.129.1* WARNING. BE VERY CAREFUL. Whilst the shopping service was satisfactory, some items were unavailable and I am still awaiting the refund for these items. They insist they have already refunded me, but that is simply not true. It has now been 18 days since my shopping was delivered, and I am still waiting. I have exchanged 21 emails with them without success. I can only conclude that they have STOLEN my refund. What is going on? ### 1/5 — Disappointed *2024-03-22, version 3.108* I was hoping to shop for groceries for my family in the Philippines but it’s “out of range” for Leyte are. ### 1/5 — Very buggy app *2022-06-02, version 3.74.1* -Was unable to access the vouchers tab -While trying to checkout I was also unable to select cash on delivery without being bounced back to the check out page. Upon trying Grabpay, the app also had issues connecting to the payment system. In the end I just ended up not using it to buy anything😅 ### 1/5 — Hidden service cost & greedy rider *2022-02-23, version 3.68.1* During checkout there is no mention regarding the estimated service cost or even the word service cost is also nonexistent. Orders arrived and had to pay extra RM7.00 service cost for the items that shopper/ rider did not pick up. It is absurd and stupid. If there is really a service cost in the first place, should have add it in during checkout, not after receiving product. I feel cheated. Furthermore, greedy rider try to juggle 2 different orders from 2 different account holder from the same household into 1 order, leaving out 3 important products from an order just because they are big and heavy and only bring the lightest one. In the end, it’s my loss. No more purchases here, going back to my usual online platform ### 1/5 — Payment difficulties *2022-02-11, version 3.67* Doesn’t accept credit and debit cards anymore since Feb 9, 2022. No BCA OneKlik. Paying is a pain and needs to be fixed soon ### 1/5 — Sad Fresh *2022-01-18, version 3.64* I ordered with Happy Fresh fairly often during the heightened covid cases. It's significantly more expensive than going to the supermarket of course, but I was prepared to accept that. However I've given up, no longer prepared to accept poor service. There have been quite a few issues (pricing, stock, delivery late or slot completely ignored, vouchers advertised but not actually available, rotting produce) but the farcical situation with bags is the one I'll mention here because it highlights an ridiculous policy they still have. Since you have to pay for the delivery packaging, I've chosen the RM 0.5 option if the order is small. Twice now they have "run out" of plastic bags (run out of plastic bags in a supermarket???) and switched to the RM 3 bag instead without checking if I was prepared to pay 6x the price. When I raised this with Customer Service they told me *I* had chosen the RM 3 bag. I sent them a screen shot of the original order to prove that statement was wrong. Their response was not to worry, I could return it for a refund next time! Ludicrous and a great way to lose a customer. I stopped using them for a while after that, but tried again recently. Yesterday they did exactly the same thing again. Two small bags of coffee in an enormous RM 3 bag. Bye bye Happy Fresh. Hello Gr.ab Mart. Gr.ab is cheaper and more reliable anyway. ### 1/5 — Serious software bug in the app *2021-12-14, version 3.62* The app has a major flaw in that it will remove items in your shopping cart without notifying you. And if you are not able to remember all the countless items you have added to your cart at check out, you will find out only upon delivery that items are missing. ### 1/5 — Terrible customer service *2021-07-06, version 3.50* They did not make things right when we were delivered the wrong items on the second order, the store did not ask about replacement items and rider did not even call to notify us simply left the bags with security. I politely asked to exchange one unopened item on the next delivery and the customer service rep said cannot, we are stuck with the item because of their mistake. Very bad experience. ### 1/5 — Delivery time *2020-11-12, version 3.35* Very unpredictable delivery time, sometimes they deliver it much earlier than what was scheduled in the app. And can occasionally arrived a bit late! 😠 ## Most praised reviews (10 highest-rated) ### 5/5 — Happy Fresh *2024-05-12, version 3.112* Great place to shop for convenience and the shopper is absolutely excellent with checking for quality of food and also purchasing items that was not available on the app 😊 10/10 for customer satisfaction 🙏 ### 5/5 — Happy with happy fresh service *2023-05-31, version 3.90* Happy with my first Happy Fresh delivery ### 5/5 — Awesome! *2023-03-19, version 3.86* Very good service and performance. Happyfresh really helps me a lot! Thank youuu! ### 5/5 — Beli kue di Hokki *2023-01-07, version 3.83* Service memuaskan, Terimakasih ### 5/5 — Zac Harrison *2022-08-29, version 3.80* The best shopping app in Malaysia ### 5/5 — ใช้โปรดีดีตอน 10 โมงไม่ได้เลยเพราะอะไรอุตส่าห์นั่งเฝ้ารอเวลาก็ขึ้นว่าไม่พบดิบนี้ *2022-08-29, version 3.80* ใช้โปรไม่ด้เลยค่ะทำไง ### 5/5 — รบกวนเร่งด่วน สามารถช่วยได้มากขอบคุณทุกๆอย่างลงตัวพอดี *2022-08-20, version 3.79.1* ได้รับบริการช่วยเหลืออย่างดี ถึงดีที่สุด ### 5/5 — Excellent service *2022-07-31, version 3.78* Very happy with my delivery and driver very helpful by packing all my goods into my bags ### 5/5 — Good service *2022-07-25, version 3.77.2* Very convenient shopping. Good communication for replacement items. ### 5/5 — Very Impressed & Happy with the service provided *2022-07-07, version 3.77* My shopper Iman was very polite & called me to let me know that Mineral waters I ordered were out of stock due to the water supply shut down in Penang. She did offer replacements of Evian water. Rider called to confirm my parent’s home address when he got there before delivering goods to them. Delivery was on time & everything was packed neatly & rider was very friendly & polite. Convenience & reasonable pricing. Very impressed with the service & will be using them again very soon! Thanks very much! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*