# HappyNest \| Laundry Service — user reviews > 110 indexed App Store user reviews of HappyNest | Laundry Service by HappyNest, Inc., rated 4.70/5 from 1,896 ratings. - Source: https://appshunter.io/ios/app/happynest-laundry-service/id1480519095/reviews - App overview in markdown: https://appshunter.io/ios/app/happynest-laundry-service/id1480519095.md - Rating breakdown: 5★ 1,691 · 4★ 68 · 3★ 27 · 2★ 23 · 1★ 87 ## What do users think of HappyNest | Laundry Service? Overall sentiment: mixed **Pros** - 🚀 Convenient and time-saving - 👍 Reliable and efficient service - 👍 Excellent customer service - 👍 Clothes come back clean and well-folded - 👍 Helpful notifications and tracking **Cons** - 💰 Expensive pricing - 🐛 Inconsistent quality and attention to instructions - 🐛 Lost or damaged items - 🐛 Delayed or missed pickups/deliveries - 🐛 Unexpected fees and charges **Commonly reported bugs** - Unreliable pickup and delivery scheduling - Incorrect or missing item returns - Damaged or poorly folded clothes **Most requested features** - Provide more transparent pricing information - Improve communication and responsiveness to customer issues - Ensure consistent quality and attention to customer instructions ## Newest reviews (11 of 110) ### 5/5 — Pleased *2026-06-20, version 3.2.8* Peace This is my first time and I was skeptical However I really like how organized this process/transaction has occurred I will be back ### 5/5 — Excellent *2026-06-15, version 3.2.8* Clothes were Folded nicely and clothes washed great!!! Loved it ### 5/5 — Awesome *2026-06-14, version 3.2.7* Super quick super clean ### 5/5 — Excellent very helpful how do I tip *2026-05-29, version 3.2.6* Tip ### 2/5 — Detergent issue *2026-05-09, version 3.2.6* Our clothes and our infants clothes came back reeking of potent detergent despite request for Seventh Generation and no scent detergent. I had to rewash everything. ### 5/5 — Amazing Service *2026-04-30, version 3.2.4* Truly Professional service with accurate and easy to use app. ### 2/5 — Lies *2026-04-25, version 3.2.4* Never received the fabric laundry bag I was supposed to get and have been charged bag closure fees on bags that were closed. That’s only since using the plastic bags the company provided. My first wash I included a fur sweater I purchased second hand as I wasn’t confident in my ability to wash it myself. It got fur on all the clothes it’s was packed with. A month later, I’m still picking off fur from my other clothes. ### 5/5 — Laundry *2026-04-24, version 3.2.4* Things have gotten better. My items that are in the mesh bags have been folded lately, I greatly appreciate your support. ### 5/5 — Highly Recommend! *2026-04-13* I can’t say enough great things about HappyNest! From start to finish, the entire process is seamless, reliable, and stress-free. The pickup and delivery are always on time, and my laundry comes back perfectly cleaned, fresh, and neatly folded—every single time. What really stands out is the attention to detail and care they put into handling my items. It honestly feels like a luxury service that saves me so much time in my busy schedule. Their customer service is also top-tier—friendly, responsive, and always willing to help. If you’re looking for a dependable laundry service that delivers quality and convenience, I highly recommend HappyNest. Total game changer! ### 5/5 — Best way to wash bed comforters *2026-03-28, version 3.2.2* This is at least the third time I have sent multiple dog hair covered comforters to Happy Nest. The options of laundry preference - soap type, Downey, or not.. my comforters and shams come back amazingly clean (did I mention dog hair) fresh smelling and in the case of comforters, folded and packaged wonderfully. Thank you Happy Nest. Door pickup and return, could not be more convenient. The website is very user friendly. For scheduling and for preference. ### 5/5 — HappyNest | Thank You *2026-03-25, version 3.2.2* Thank you very much Happy Nest for your very reliable laundry pick up and drop off wash, dry and fold service!! I tried any such service in Bay Area for the first time and I am grateful for your service!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unhappy New Customer *2026-09-06, version 3.2.10* Very disappointed in the service. For the cost, I certainly had higher expectations. I either had to refold items or had to toss them in my dryer to get the wrinkles out they were folded so badly. I received things back inside out. Shorts were folded with a half cuff which put big wrinkles in them. A simple shake of each garment would have worked wonders before folding. Won’t be using the service again. I wish I could submit photos with my review. ### 1/5 — Didn’t follow laundry instructions *2026-09-05, version 3.2.10* I asked that the clothes are laundered and bagged as they were: not mixing the laundry for the various household team members. They did not do that. First time using them and this is a huge disappointment for this family size. ### 1/5 — Terrible Customer Policies and Terms of Service *2026-08-27, version 3.2.10* This company doesn’t read tag or notes for how to handle you’re laundry nor do they retain responsibility when destroying or damaging your items. An item off mine was completely destroyed due to them not following instructions and they refused to refund me the item they destroyed and also stated they only refund 60% never the full amount paid. Do not use this service use an actual dry clean service with options, they only machine wash items. ### 1/5 — It’s ok about 3/4 of the time *2026-07-25, version 3.2.9* A year of this and we’re done. Wrong clothes delivered. No clothes delivered. Partial orders. Roughly one failure a month, and we used it weekly. That’s a 25% failure rate. Great batting average. Terrible laundry service. Every one of those meant contacting support, which is time I already paid not to spend. Not recommending it. ### 1/5 — Wrong house!!! *2026-06-30, version 3.2.9* Wrong house! ### 1/5 — The folding was bad *2026-06-26, version 3.2.8* I’ve sent my laundry to you several times, but today I really didn’t like the way the clothes were folded. I don’t know if the staff changed or if they were just really tired, but the bottom line is I wasn’t happy with it. I want to cancel my service and try somewhere else. I’m leaving this review—not because I didn’t like the service before, but because I didn’t like it this time. ### 1/5 — New cleaner not as good *2026-05-13, version 3.2.6* It seems as though you've switched to a different cleaners in my area and it's not as good. It's such a bummer. The clothes feel stiff and are folded in a way the arrive so wrinkled. They're wrapped in cling wrap which is annoying to unwrap. I miss the old way! Please Contact me if you change back, I won't be using the service until then. ### 1/5 — Misleading pricing *2026-04-21, version 3.2.4* I wound up paying twice as much as I thought I would. Used it once, never using again ### 1/5 — I’m disgusted *2026-03-28, version 3.2.2* I sent a comforter to be washed and when I got it back it actually smelled disgusting. I won’t be using Happy Nest in the future. ### 1/5 — A pattern of overcharging *2026-03-20, version 3.2.2* I have been overcharged several times for my laundry. I place all the items in a bag and they return them in two bag. I am then charged for two bags. I could understand a charge for having a stuffed bags , which subsequently they added a 7.99 charge for a bag that does not close all the way. This is fair , but not being charged for two bags when you took one for servicing. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfection! *2026-08-24, version 3.2.10* My dryer is broken. I email and they arrived the next morning (Sunday). My clean folded clothes were delivered Monday am. Awesome service, quick, efficient and friendly. I just might get use to this. ### 5/5 — I couldn’t be happier *2026-08-22, version 3.2.10* This was my first time using happy nest. I chose them because it’s really inconvenient to do laundry in my new place and I was hesitant to send it out, but I couldn’t be happier. The pick up and delivery service was fantastic and easy to track and the clothes came back beautifully, although I would’ve preferred they used more fabric softener because I like it but I think I can request that I would recommend them to anyone ### 5/5 — Supercalifragilisticexpialidocious *2026-08-15, version 3.2.10* Clothes washed and Folded expertly + asking for quarters was lowering my manifestation energy ### 5/5 — Unsatisfied With With Clothes Washed and Delivery *2026-08-05* Was not happy because the clothes were clean but didn’t have fresh scent coming from them to let you know it was clean it was like they came out someone’s closet and the driver text he was five minutes away from me and it took him 50 minutes to get here and on top of that I was waiting but he hadn’t come I was waiting. Now you think he would use common sense but he didn’t. It had been raining and he put the clothes down on the pavement in a puddle of water when there were lawn chairs sitting against the house clearly not using the brain god gave him. ### 5/5 — 1st Pick up + Drop off *2026-08-01, version 3.2.10* This was a very seamless process. I was notified step by step and the drivers followed directions. My laundry was picked up by 2pm and delivered before 10am on a Saturday the next day perfectly folded. I will definitely be using this service regularly. It was also priced well. ### 5/5 — So Convenient *2026-07-31, version 3.2.10* I love Happy Nest! This service has always been been so helpful. Fast Quality service. ### 5/5 — Save time *2026-07-21, version 3.2.9* Love this service ### 5/5 — Great servo *2026-07-11* Well, this was the First time In my life at 45 using a laundry service and I have to say I completely love this, and to hit the jackpot with this company for the first time! WOW very polite, clear communication except for cancellations! I think that could be better than Just an email, maybe a confirmation tab in the App to say you understand or confirm for the cancellation other than that small detail I completely love this and look forward using them in the future! ### 5/5 — Best service!!! *2026-07-07, version 3.2.9* Best laundry service in Columbus. I highly recommend. ### 5/5 — First Timer *2026-06-24* Just used this service for the first time, and I’m impressed! The laundry service did a great job—everything came back clean, fresh, neatly folded, and handled with care. The entire process was convenient and hassle-free, which is a huge plus for a busy schedule. I’ll definitely be using their service again and would recommend them to anyone looking to save time without sacrificing quality. Very satisfied with my experience!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*