# HapSeeMate+

> Instant IP camera monitoring software with remote control and playback. (iPhone/iPad app by Shenzhen Qianniao Xiangyun Technology Co., Ltd..)

- Source: https://appshunter.io/ios/app/hapseemate-plus/id1499748251 (this page in markdown: same URL + `.md`)
- Developer: [Shenzhen Qianniao Xiangyun Technology Co., Ltd.](https://appshunter.io/developer/1713106928)
- Category: Lifestyle
- Price: Free
- Rating: 1.40/5 from 79 App Store ratings · 135 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 168 MB
- Languages: American English, German (Germany), Indonesian, Korean, Malay, European Portuguese, Russian, Chinese (Simplified, China), European Spanish, Thai and 3 more
- Released: 2022-03-10
- Data updated: 2026-08-19
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/hapseemate-plus/id1499748251/reviews.md

## What is HapSeeMate+?

HapSee Mate is an instant monitoring software for IP cameras. You can watch clear and smooth real-time images anytime anywhere after connecting the smart camera through a mobile phone. Multiple functions are supported, such as two-way talk, remote PTZ control, video playback, motion detection and alarm push, etc. It is perfect for families, shops, companies, caring for the elderly, babies and pets, supervising nannies and employees, and intelligent anti-theft.

1.Whole new upgrade, adding account management, convenient and efficient.
2.All devices in one APP, anytime, anywhere.
3.Can be set for different scenarios, one device, multiple functions.
4.Remote playback of videos stored in TF card and cloud to keep the wonderful moments.
5.One device can be shared and watched by multiple users.

The whole new upgrade HapSee Mate is coming. We sincerely invite you to experience a better version. Download and install the HapSee Mate user management version and upgrade the IPC firmware to enjoy one month experience of the alarm remote cloud storage. Let’s take action now!

## Key features

- Real-time video monitoring
- Two-way talk
- Remote PTZ control
- Video playback
- Motion detection alerts
- Device sharing

## What do users think of HapSeeMate+?

Overall sentiment: negative

**Pros**

- 👍 Works fine (sometimes)
- 👍 Can work with hotspot
- 👍 Old app was great (mentioned by some)
- 👍 Works for basic monitoring (when functional)

**Cons**

- 🐛 Cannot connect
- 🐛 QR code scanning fails
- 🐛 App crashes frequently
- 🐛 Camera is unusable after updates
- 🐛 Connection issues (Wi-Fi, 4G)
- 🐛 Cannot view recorded videos
- 🐛 Laggy performance
- 🐛 App not compatible with iOS
- 🐛 Forced updates break functionality
- 🐛 Login issues (verification code, password)
- 🐛 Cannot input Wi-Fi name
- 🐛 Camera only works on same Wi-Fi
- 🐛 Useless without app
- 🐛 Poor user interface
- 🐛 Expensive for non-functional product

**Commonly reported bugs**

- Cannot connect to camera
- QR code scanner not working
- App crashes during Wi-Fi connection
- Cannot view recorded videos
- Camera not recognized by the app
- Verification code overdue error
- App crashes immediately upon opening
- Login issues, unable to register or reset password
- Cannot input Wi-Fi network name
- Camera only works on the same Wi-Fi network
- Old app stopped working after update
- New app incompatible with existing cameras
- App crashes on iOS
- Cannot access camera after update
- Password incorrect even when correct
- Recording not working
- App not sending verification codes
- Cannot purchase cloud storage via PayPal

**Most requested features**

- Add color indicators for abnormal events in playback
- Improve speed for playback of recorded videos
- Add online banking option for cloud storage purchase
- Bring back the old HapSee Mate app
- Allow input of Wi-Fi name during setup

## Recent user reviews (10 of 135)

All indexed reviews: https://appshunter.io/ios/app/hapseemate-plus/id1499748251/reviews.md

### 1/5 — Unhappy

*2026-04-10, version 2.4.14*

Can’t connect!😡🤬

### 1/5 — ไม่ผ่าน

*2026-01-30, version 2.4.14*

ใส่เเมมแล้วยังจะให้ซื้อคราว

### 1/5 — งัว

*2026-01-18, version 2.4.14*

เชื่อมยากจัดช้าเวอร์😤

### 5/5 — Is okay

*2026-01-17*

Works fine but it could get some improvement as far the interface and improve the performance but the app functionality works

### 1/5 — กล้องสแกน qr ไม่ได้

*2025-10-10, version 2.4.14*

ซื้อมาใช้เสียตังฟรี

### 1/5 — Kém

*2025-09-23, version 2.4.14*

Từ ứng dụng đến app rất kém, không nên dùng, tôi dùng thẻ nhớ được mấy tháng giờ vào không xem được thẻ nhớ

### 1/5 — อยากให้ เวลาดูย้อนหลัง มีสีบอก ว่าเหตุการปก รึผิดปกติ

*2025-06-10, version 2.4.14*

แย่

### 1/5 — Rất tệ

*2025-05-28, version 2.4.14*

Rất phí tiền lúc xem được lúc không

### 4/5 — Problem Solved!

*2025-05-21*

I see everyone is having problems connecting to their Wi-Fi or scanning the barcode to the camera and after trying multiple ways, I found that connecting it to my hotspot through my phone it fixed the issue and the camera works perfectly!!

### 1/5 — Bad

*2025-04-30, version 2.4.14*

Why I cannot buy the cloud storage??

## Frequently asked questions about HapSeeMate+

### What does HapSeeMate+ do?

HapSeeMate+ is an instant monitoring software for IP cameras. It allows you to watch clear and smooth real-time images from your connected smart cameras anytime and anywhere through your mobile phone.

### What are the key features of HapSeeMate+?

Key features include two-way talk, remote PTZ control for camera movement, video playback of recorded footage, motion detection with alarm push notifications, and the ability to share devices with multiple users.

### Is HapSeeMate+ free to use?

Based on the provided information, the app is free to download and use. There are no mentions of subscription fees or paid features, and it does not appear to have in-app purchases or ads.

### What can I use HapSeeMate+ for?

This app is perfect for various scenarios such as monitoring families, shops, companies, caring for the elderly, babies, and pets. It can also be used for supervising nannies and employees, and for intelligent anti-theft purposes.

### Can I view recordings with HapSeeMate+?

Yes, the app supports remote playback of videos stored on a TF card and in the cloud. This allows you to review past footage and keep track of important moments.

## Version history (last 5 releases)

### 2.4.14 — 2024-07-04

修复已知bug

### 2.4.13 — 2024-06-09

修复已知 bug

### 2.4.12 — 2024-04-14

fix issue

### 2.4.11 — 2024-04-08

fix issue

### 2.4.10 — 2024-03-31

Compatible with old device instructions

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## More apps by Shenzhen Qianniao Xiangyun Technology Co., Ltd.

- [KeepEyes](https://appshunter.io/ios/app/keepeyes/id1491861621)
- [V360 Pro](https://appshunter.io/ios/app/v360-pro/id1634334916)

All apps by Shenzhen Qianniao Xiangyun Technology Co., Ltd.: https://appshunter.io/developer/1713106928

## Related topics

[qianniao](https://appshunter.io/ios/topics/qianniao)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*