# HapSeeMate+ — user reviews > 135 indexed App Store user reviews of HapSeeMate+ by Shenzhen Qianniao Xiangyun Technology Co., Ltd., rated 1.40/5 from 79 ratings. - Source: https://appshunter.io/ios/app/hapseemate-plus/id1499748251/reviews - App overview in markdown: https://appshunter.io/ios/app/hapseemate-plus/id1499748251.md - Rating breakdown: 5★ 5 · 4★ 2 · 3★ 3 · 2★ 2 · 1★ 67 ## What do users think of HapSeeMate+? Overall sentiment: negative **Pros** - 👍 Works fine (sometimes) - 👍 Can work with hotspot - 👍 Old app was great (mentioned by some) - 👍 Works for basic monitoring (when functional) **Cons** - 🐛 Cannot connect - 🐛 QR code scanning fails - 🐛 App crashes frequently - 🐛 Camera is unusable after updates - 🐛 Connection issues (Wi-Fi, 4G) - 🐛 Cannot view recorded videos - 🐛 Laggy performance - 🐛 App not compatible with iOS - 🐛 Forced updates break functionality - 🐛 Login issues (verification code, password) - 🐛 Cannot input Wi-Fi name - 🐛 Camera only works on same Wi-Fi - 🐛 Useless without app - 🐛 Poor user interface - 🐛 Expensive for non-functional product **Commonly reported bugs** - Cannot connect to camera - QR code scanner not working - App crashes during Wi-Fi connection - Cannot view recorded videos - Camera not recognized by the app - Verification code overdue error - App crashes immediately upon opening - Login issues, unable to register or reset password - Cannot input Wi-Fi network name - Camera only works on the same Wi-Fi network - Old app stopped working after update - New app incompatible with existing cameras - App crashes on iOS - Cannot access camera after update - Password incorrect even when correct - Recording not working - App not sending verification codes - Cannot purchase cloud storage via PayPal **Most requested features** - Add color indicators for abnormal events in playback - Improve speed for playback of recorded videos - Add online banking option for cloud storage purchase - Bring back the old HapSee Mate app - Allow input of Wi-Fi name during setup ## Newest reviews (16 of 135) ### 2/5 — Quét QR *2025-03-21, version 2.4.14* Quét quá dở kh ăn ### 1/5 — Không ổn kh quét được mã *2025-02-25, version 2.4.14* Ứng dụng không xài được ### 1/5 — Cam như qq *2025-02-18, version 2.4.14* Lag, lag, quá lag. 4g hay wifi vẫn vậy. Ko lưu lại lịch sử quay. Ae cân nhắc kỉ khi mua. ### 1/5 — Does Not Work *2025-01-16, version 2.4.14* I’m trying to connect my Tooge camera. When it gets to the scan QR code the camera won’t recognize/see the code. I cannot use my camera! ### 1/5 — Has anyone got anywhere with this app? *2025-01-15, version 2.4.14* Bought this camera without looking at reviews first. Looking through them i feel like I should just bin the camera and go for another brand but just wanted to see if anyone had any luck with the app? Thank you! ### 1/5 — Không thể phát lại video để chễ dọ lưu trữ video để xem lại lm thế nào cho chuẩn *2025-01-06, version 2.4.14* 1 sao muốn xem lại mà ko thể xem lại ### 1/5 — Cứ bị văng ra *2024-12-31, version 2.4.14* Như quần què ### 1/5 — พังง่าย *2024-12-07, version 2.4.14* ซื้อมา 3 ตัว ไม่ถึง 1 เดือน ใช้งานไม่ได้แล้ว 2ตัว กล้องมีไฟ หมุนได้ตลอด แต่ ดูในแอพไม่ได้ แก้ไขก็ไม่ได้เลย แย่มากประสบการณ์ขนหัวลุกสุดๆ ### 1/5 — เชื่อมต่อกล้องไม่ได้ *2024-09-29, version 2.4.14* กล้องไม่ยอมอ่านคิวอาร์โค้ด พอเราพยายามสแกนเองก็ไม่ได้ ### 2/5 — ดูย้อนหลังเร่งความเร็วคลิป *2024-09-12, version 2.4.14* เวลากกดูคลิปย้อนหลัง อยากให้แอปสามารถเร่งสปีดคลิปให้ใวขึ้น แบบความเร็ว คูนสาม ความเร็วคูณสิบ เวลาดูย้อนหลังจะง่ายขึ้น รบกวนนักพัฒแอปเร่งสปีดให้หน่อยนะคับ ### 1/5 — Useless *2024-09-08* I installed the new app and it would not let me connect the camera to the app. So, the camera is useless. ### 1/5 — Müll *2024-09-06* Bitte nicht mehr kaufen müll ### 1/5 — HapSee Mate camera *2024-07-22, version 2.4.14* It is total junk. Sorry that I wasted my money and my entire day trying to connect. Keep getting a message “verification code overdue”. What does that mean? In the trash it goes. Maybe start making cameras in the USA. ### 1/5 — Same as everyone else *2024-07-12, version 2.4.14* Old app was fine, then replaced with this one and is no longer compatible with the camera. So perfectly fine camera is going in the bin. 🙄 ### 1/5 — Can’t give a zero *2024-05-04, version 2.4.12* Doesn’t even deserve a 1 star ### 1/5 — HapSee *2024-05-03, version 2.4.12* I had the original app which was great but then they have brought out this 1 and I have tried all 3 options to connect with my camera with no success…extremely frustrating!! Waste of time and energy! ## Most critical reviews (10 lowest-rated) ### 1/5 — Unhappy *2026-04-10, version 2.4.14* Can’t connect!😡🤬 ### 1/5 — ไม่ผ่าน *2026-01-30, version 2.4.14* ใส่เเมมแล้วยังจะให้ซื้อคราว ### 1/5 — งัว *2026-01-18, version 2.4.14* เชื่อมยากจัดช้าเวอร์😤 ### 1/5 — กล้องสแกน qr ไม่ได้ *2025-10-10, version 2.4.14* ซื้อมาใช้เสียตังฟรี ### 1/5 — Kém *2025-09-23, version 2.4.14* Từ ứng dụng đến app rất kém, không nên dùng, tôi dùng thẻ nhớ được mấy tháng giờ vào không xem được thẻ nhớ ### 1/5 — อยากให้ เวลาดูย้อนหลัง มีสีบอก ว่าเหตุการปก รึผิดปกติ *2025-06-10, version 2.4.14* แย่ ### 1/5 — Rất tệ *2025-05-28, version 2.4.14* Rất phí tiền lúc xem được lúc không ### 1/5 — Bad *2025-04-30, version 2.4.14* Why I cannot buy the cloud storage?? ### 1/5 — เมื่อเวลาผ่านไปนาน *2025-03-29, version 2.4.14* เราใช้มาน่าจะ6เดือนเพิ่งเห็นว่าคลิปหายหมด ไม่มีการบันทึกอะไรใดๆไว้เลย ### 1/5 — Lỗi camera *2025-03-23, version 2.4.14* Đăng nhập bằng wifi khác wifi của camera truy cập là không xem đc ## Most praised reviews (10 highest-rated) ### 5/5 — Is okay *2026-01-17* Works fine but it could get some improvement as far the interface and improve the performance but the app functionality works ### 5/5 — Great camera *2024-07-25* We have these camera for several years now, 2 hap see mate and 1 hap see, they’re all great, no service required, just connect it to your Wi-Fi and it works great, it works for watching and you can record if you want only you can’t go back to any time unless you pay for the subscription. It’s great for keeping an eye on your pet, senior citizen and babies. Thank goodness for these cameras ### 5/5 — Add pay to buy Cloud storage by Online Banking please *2024-05-26, version 2.4.12* Add buy Cloud storage by Online banking please. ### 5/5 — Dvbdj *2023-06-03, version 2.4.1* Ko vào được vVwjnw ### 5/5 — 回放 *2021-01-09* 怎么看不了回复 一定要插TF卡嘛 ### 5/5 — 闪退 *2020-11-16* 以前用的好好的现在闪退要怎么办 **Developer response:** 感谢您的评论，非常抱歉给您带来不好的体验，最新版本已解决此问题，请您更新到最新版本进行使用。谢谢！ ### 4/5 — Problem Solved! *2025-05-21* I see everyone is having problems connecting to their Wi-Fi or scanning the barcode to the camera and after trying multiple ways, I found that connecting it to my hotspot through my phone it fixed the issue and the camera works perfectly!! ### 4/5 — Hapsee *2023-12-13, version 2.4.7* Please i need the app hapsee not the hapsee mate. Hapsee is gone from appstore. ### 4/5 — Does the job *2022-04-21, version 2.2.8* Works fine for me. ### 4/5 — 一直闪退 *2020-11-15* 这几天总是闪退，删除重新下载还是闪退， 为什么呢？ **Developer response:** 感谢您的评论，非常抱歉给您带来不好的体验，最新版本已解决此问题，请您更新到最新版本进行使用。谢谢！ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*