# Hard Rock Jackpot Planet Slots — user reviews > 27 indexed App Store user reviews of Hard Rock Jackpot Planet Slots by Hard Rock Games, rated 4.48/5 from 282 ratings. - Source: https://appshunter.io/ios/app/hard-rock-jackpot-planet-slots/id6740924814/reviews - App overview in markdown: https://appshunter.io/ios/app/hard-rock-jackpot-planet-slots/id6740924814.md - Rating breakdown: 5★ 224 · 4★ 20 · 3★ 10 · 2★ 4 · 1★ 24 ## Newest reviews (7 of 27) ### 3/5 — Low .% of return *2026-01-13* If you play 50k and win 36 k Thats a loss. A good game pays out 97% This pay out to allows enough payout to sound either noise & ignition of sparks ⚡️ etc . Making one think they’re winning when in fact they are losing and never get even. The house wins. ### 2/5 — Another dumb fake slot app *2025-12-10, version 2.244.0* The description says it all ### 1/5 — Fraudulent App *2025-11-06* This app takes your money, fake offers, no chest comes with what they offer, has glitches that makes you loose your coins, will disconnect on the middle of a bonus and you will loose all coins you win, when you report this, they don’t care and do nothing. They basically steal your coins and there is not accountability on their malfunction. Don’t spend I dime on it. **Developer response:** Hi, sorry to hear about this. Please reach out to us in Support through the in-game settings and we'll be more than happy to review your play sessions. Hope to hear from you soon! ~TJ ### 1/5 — Why the fake add??? *2025-11-02* I got an add that said download This app and a virtual wheel will pop up with free spin to win real cash…. That was a lie. No virtual wheel came after i added the app got an account and played a lot. No wheel its a all fake should of known better. **Developer response:** Hi, please rest assured that we do offer a 1 Million Dollar Wheel. Please contact us in Support and we'll be happy to provide further details and answer any questions you have. You can review further details regarding this promotion at the link below: https://www.hardrockgames.com/giveaways/1-million-dollar-giveaway/ Hope to hear from you soon! ~TJ ### 1/5 — Fake offers, no support help *2025-10-25* Got an email saying I’d earn Unity tier credits for each spin in this game if I connected my Hard Rock Unity account. Spun hundreds of times and got zero Unity credits. Customer chat had no idea what I was talking about even when I showed them the email that came from Hard Rock and offered no help. **Developer response:** Hi, sorry to hear about this. Please rest assured that we do offer Unity functionality through the game. If you can reach out to Support, we'll be happy to provide a full scope of what we offer. You can also review these details here: https://unity.hardrock.com/en/benefits Hope to hear from you soon. ~TJ ### 3/5 — Not all information about charges *2025-08-25, version 2.232.2* This app charged me 12.95 when there was nothing saying it cost anything. It just said for in-app purchases. Then as I was signing in, I was charged .99 then another 9.99 ### 3/5 — Connection *2025-08-13* Why when I start the game it says bad connection won’t allow me to play I tried my Wifi and data both not working 🥲 **Developer response:** Hi Casey, sorry to hear that you're having this issue. Please reach out to us directly in Support at info@hardrockgames.com and we'll be more than happy to assist getting you access. Hope to hear from you soon! ~TJ ## Most critical reviews (10 lowest-rated) ### 1/5 — Install did not Register *2026-08-06* I installed this app through Frisbee and I am a new user but the app did not register me as a new user and so I was not able to earn rewards for it. **Developer response:** Hi Wings4mb, sorry to hear that. I would advise reaching out to this 3rd party reward program to discuss this with them directly. Please also feel free to reach out to us in Support through the in-game settings area so we can assist in any way possible. Hope to hear from you soon. ~TJ ### 1/5 — Fix your missing bet option *2026-06-19* The bet sets available to players will be generated dynamically based on a player's running balance at the time, so certain wager amounts may not be an option when playing a game. You can also attempt to restart the app to refresh your gaming session, which will re-calculate the wager options and may present a different set of available bet sets. Apologies for any inconvenience caused! 08:33 PM So in the middle of a journey game one of the bet options disappears? 10 billion, then 50 billion. The 25 billion option is missing and I’m 75% into completing the 300+ spins over 13 billion. If you think that’s fair, I call it a rip off. **Developer response:** Hi, thanks for writing in about your experience. As you've noted above, this is indeed a feature of the game. I'm sorry to hear you aren't happy with the bet options available. If you can write into Support through the in-game settings area we'll be happy to review further. Thanks! ~TJ ### 1/5 — Don’t use your money *2026-05-23* Only people who bet very small amounts win frequently. If you bet bigger, the game never gives you back. **Developer response:** Hi Abamy, thanks for getting in touch with us and sharing your thoughts about Jackpot Planet. If you can reach out to us in Support through the in-game settings area we'll be more than happy to help out. Hope to hear from you soon. ~ TJ ### 1/5 — Horrible *2026-05-12* Tons of pop ups to “buy coins” and if you do, the games have 100 times loss to your 1 win.. and it’s not even fun because of how many spins are just losers. **Developer response:** Hi, sorry to hear about your recent experience. Please reach out to us in Support through the in-game settings area in the Jackpot Planet and we'll be happy to assist you. Hope to hear from you soon! ~TJ ### 1/5 — False advertisement *2026-04-12* I emailed the manager, owner, chat line… and no you can not play for real money so why connect my card and all this “bulls*%#”, if I will never be able to play for real money but I have to buy coins with real money. Yes I know that’s the trap on how they make money but that still false advertising… **Developer response:** Hi Rachel, sorry for any confusion related to Hard Rock Jackpot Planet. In Jackpot Planet, all of your bets and wins are in the form of in-game Coins. You cannot cash out real-world money from our game. However, we do run promotions where you can win real world Hard Rock prizes (cash, gift cards, Unity points, merch, etc.). To view a list of current giveaways, please see: https://www.hardrockgames.com/giveaways/ To discuss further, please reach out to Support through the in-game settings area and we'll be happy to help. Please let me know if you have any other questions or concerns. Thanks! ~TJ ### 1/5 — Impossible *2026-02-13* Don’t waste your time or money, you get better odds at an actual casino. It’s a miracle if you win anything close to what you’re betting 👎 **Developer response:** Hi JamesW34, sorry to hear you're not satisfied with your recent experience! Please reach out to us in Support through the app itself and we'll be happy to assist you. ~ SM ### 1/5 — Somewhat fun *2026-01-30* Has a lot of great games. They have a set of games from Kamomi (sp) they are awful, graphics are bad, not smooth at all! They have both clan missions and daily missions. I’ve found several to be unreasonable and nothing but a waste of time! Would not recommend! **Developer response:** Hi, sorry to hear your experience didn't match your expectations. Please reach out to us in Support and we'll be happy to assist you. Thanks! ~ TJ ### 1/5 — COST TO MUCH *2026-01-13* In my opinion this game is about the company making profits. Way too often I win very little. When I get into a bonus, A JOKE! Very LITTLE WINS. I WANT TO PLAY AND WIN NOT MAKE ANOTHER DONATION WITH MY MONEY.. YESTERDAY I HAD MADE A PURCHASE.. WAY DOWN AGAIN.. NOT PURCHASING ANOTHER DIME TO JUST MAKE HARD ROCK RICHER **Developer response:** Hi Top Cat, sorry to hear about your experience. Please reach out to us in Customer Support through the in-game settings area and we'll be more than happy to assist. Thanks! ~TJ ### 1/5 — Poor RTP *2025-12-24* This is one of the worst RTP games I have played. And don’t bother making any purchases with this one. Just like some of the others, they tease with a cheap offer high tokens, then the prices keep going up and the pays go down. Also first time players the game is very loose and fun to play, however after about half hour if you’re lucky, they get excessively tight and even the payouts don’t line up with the bet amount. Keep a lookout for your email, I’m sure you’ll see a class action before long. Hard Rock needs to drop these guys. **Developer response:** Hi Kraden, sorry to hear about your experience. Please reach out to us in Customer Support through the in-game settings area and we'll be more than happy to assist. Thanks! ~TJ ### 1/5 — Scam App Apple please investigate. *2025-12-09* Wrote to customer service with no response. You buy with your hard earned money and your coins are stolen by some glitch. Nothing is done about it. Hard Rock is stealing everything they can to pay for their new hotels. They will even ban you in their real casinos from playing the free play you acquired playing their slot machines. This is no different. Since I can’t get my money back, I hope Apple finds them. **Developer response:** Sorry to hear this mrlahjr, please be sure that we will reply to every message written into Support. If you can write in through the in-game settings area by tapping in the upper right corner of the main lobby, we'll be happy to look into this matter for you. Hope to hear from you soon! Thanks! ~TJ ## Most praised reviews (10 highest-rated) ### 5/5 — Mmhhh.. *2026-08-14* Maybe because MOST of the players are located in FLORIDA and CALIFORNIA….just a thought. ### 5/5 — Feeling *2026-07-05, version 2.265.0* Amazing game ### 5/5 — I Really Lik Playing *2026-06-20* Do you win cash or just coins or do I need to buy coins In order to win cash money ### 5/5 — Winners *2026-02-17* Why is it that all of the winners are located in Florida or California? I have been playing this game for almost two years now and I’ve only seen one or two winners from Indiana. I live in Indiana and it would be nice if we see more winners in Indiana. Also, why can’t each state have their own winners?! ### 5/5 — Not good game *2026-01-30* I like this game but keep freezing up **Developer response:** Hi Angi, sorry to hear your experience didn't match your expectations. Please reach out to us in Support and we'll be happy to assist you. Thanks! ~ TJ ### 5/5 — Great app but *2026-01-06* Doesn’t link to add it up at with metro fix please. ### 4/5 — Heat *2026-04-19, version 2.261.0* R ### 3/5 — Links *2026-04-29* Not linking up to my facebook account to show my face **Developer response:** Sorry to hear it, Deputy Fattz! Please contact customer support through the app itself so we can help you out with this! ~SM ### 3/5 — The pop ups are put pf control *2026-03-29* Fun games but the pop ups are annoying. To even play a game you have to close a minimum of 7 pop ups! ### 3/5 — Fun until *2026-01-31* I like the variety of games but it glitches OFTEN! Usually on my free spins or bonus spins! That’s annoying. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*