# Hard Rock Sports & Casino NJ — user reviews > 53 indexed App Store user reviews of Hard Rock Sports & Casino NJ by Seminole Hard Rock Entertainment, Inc., rated 2.02/5 from 425 ratings. - Source: https://appshunter.io/ios/app/hard-rock-sports-and-casino-nj/id1397894990/reviews - App overview in markdown: https://appshunter.io/ios/app/hard-rock-sports-and-casino-nj/id1397894990.md - Rating breakdown: 5★ 78 · 4★ 13 · 3★ 26 · 2★ 30 · 1★ 278 ## What do users think of Hard Rock Sports & Casino NJ? Overall sentiment: negative **Pros** - 🎮 Ability to gamble from home safely - 🎯 Alphabetical game organization and favorites feature - 💰 Quick deposits available - 🎰 Some users report winning significant amounts - 👍 User-friendly interface improvements in recent updates **Cons** - 🐛 App crashes and freezes frequently during gameplay - 📍 Location verification issues persist after updates - ⏳ Extremely slow withdrawal processing (3-7+ days) - 💳 Excessive verification requirements (SSN, ID, utility bills) - 🎰 Poor odds and low RTP on slot games - 🔐 Verification only required when winning, not depositing - ❌ Games frequently unavailable or not loading - 📱 iPhone users experience text cutoff and UI issues - 🚫 Account blocking without clear explanation - 💸 Confusing bonus wagering requirements (20-30x multipliers) - ⚠️ Misleading promotional offers and bonus terms - 🎮 Live dealer games rarely functional - 🔄 Automatic logouts during gameplay - 💰 Minimum withdrawal amounts and restrictions - 🎯 Bonus funds restricted from certain games **Commonly reported bugs** - App crashes mid-game - Location identification fails repeatedly - Play Now button non-functional on casino games - Bonuses and promotions not applying correctly - Free spins expiring or disappearing after bonus completion - Slots frozen and unable to play - Screen goes black during gameplay - Unresponsive buttons and UI elements - Wheel of Rock reward claiming requires app restart - Games fail to load or timeout - Text cut off on iPhone (UI rendering issue) - Account verification failures with laminated documents - Wild Card number not recognized despite valid card - Automatic logout during active sessions - Bonus games not continuing after app crash - Live slots work only 1 in 10 times **Most requested features** - Faster withdrawal processing times - Clearer bonus terms and wagering requirements - Better location verification system - Improved app stability and crash prevention - Restore previously available games - Restore loyalty/rewards wheel feature - Better player tier visibility - Simplified verification process - Live chat availability improvements - Ability to cancel pending withdrawals - Support for odd withdrawal amounts - PayPal withdrawals under $100 - Better mobile optimization for iPhone - Improved live dealer functionality ## Newest reviews (13 of 53) ### 2/5 — Can’t play casino *2023-02-03, version 2.4.3* Play now button will not work on casino. Tried using the live chat for help and they just keep saying the same things that I’ve already tried to fix the problem like turn your phone off and on ### 2/5 — Withdrawal problems *2022-08-09, version 2.4.2* I mean I am a gambler so I like to gamble a lot but once I have 8 hours of blackjack and I figured it was enough I had to spent 4 more hours figuring out how to cash my money out and I’m still waiting… ### 1/5 — Promo *2022-06-12, version 2.4.0* I didn’t understand when I signed up about some of the welcoming bonuses so I NEVER RECEIVED my 50 free spins so I was looking for a NEW SITE to play on so I tried here but found out they wouldn’t give me them so I’ll just play somewhere else I guess I’m old and don’t get much of this computer stuff so….. ### 1/5 — Horrible app *2022-06-10, version 2.4.0* I have no idea what happened but guessing once you hit a small amount you are locked out. The app is horrible. Will no longer be playing. There is no way you can’t win anything on several different games. It’s been a very long time since I hit. Will be taking my business else where ### 1/5 — Verification ONLY when you win! *2022-05-30, version 2.4.0* I have been waiting for funds won online. All of a sudden my deposit sources need to be verified. Did they verify when we deposited money and lost ??? Then I’m told that the win has to be verified with the game’s people. Really??? No one felt the need to verify when I lost did they. But I win and they need to verify??? Days later I’m now told the funds were transferred. I don’t see them anywhere and can no longer find on my transaction history I have played on other sites and won and NEVER endured anything like this. When I won I transferred the money to my bank account and it was there within a day, max BEWARE!!! ### 1/5 — Bad bonus chance *2022-05-03, version 1.1.6* Love being able to play at home but the bonuses are non existent. At least give us a bonus every once in a while. Playing over 200 spins without a bonus is just terrible odds. I’d play more often if I was entertained but this is just ridiculous. ### 1/5 — Verification fail *2022-03-18, version 1.1.6* So I signed up to play on my leisure time but for some strange reason I have to do all verification mess Id picture with Id now that didn’t pass inspection now they asking me to send in a copy of my social security card to have on file like they are giving me a job I’m not wasting my time with them now I see why they only have a two star rating well I guess I will continue using Ballys they got me messed up my money spends anywhere and that’s where I’m going to use it ### 1/5 — The worse *2022-02-28, version 1.1.6* They ask for a copy of your DL which is okay but also a copy of your social and utility bill which I think is just too much info to give out specially when they need pictures , they people that do the chat they so unprofessional ### 1/5 — Certain slot games never available *2022-02-17, version 1.1.6* The same slot games always come up as “not available, being updated. Check back soon” the same games are still “being updated” after weeks and weeks of trying to play them. ### 1/5 — Doesn’t work *2022-01-29, version 1.1.6* Slots are frozen doesn’t allow real or demo play customer service unable to fix it I tried everything they suggested they were polite but unfortunately the game still doesn’t work missed free spins promo last 10 day’s before this issue slots worked fine and were worthy of 4 star rating the 1 rating is based off it not working I use the same phone I played on last 2 years never had this issue before ### 1/5 — Why change the app *2022-01-09, version 1.1.6* I have to say at first I was skeptical when I saw app update, because if it’s not broke don’t fix it. Since then I really must say. You absolutely botched this update . Went from the most games and best app to the absolute worst. It very upsetting so many games are gone now and how many games don’t work now. Can’t believe I may have to leave the app and go to mgm they are by far the best app now and it’s not even close. Very upsetting. ### 2/5 — Don’t like the new update *2022-01-04, version 1.1.6* The platform isn’t very friendly for at least iPhone users. Text is cut off and won’t allow you to scroll over to read it. Very hard to see what player tier you are, just keeps showing me the terms and conditions of the new program. Hopefully that doesn’t mean with the new update my tier was reset? 2/5 bc I can still play. But I do NOT like the new update ### 2/5 — Rating *2021-12-11, version 1.1.6* Disappointed in the new dynamics of the hard rock app. Missing a few of my favorite games and miss the wheel There’s a lot that I loved and now it’s just ok. Sorry for being brutally honest. I don’t even see what level I am I’m sure the lowest but it’s hard to make out anything the way it’s set up now. 🥲 ## Most critical reviews (10 lowest-rated) ### 1/5 — Stay away *2023-07-17* There were issues with issuing bonus bets and when i called them to explain the issue - they can’t help it. The issue is i signed up for a welcome offer for a SPORTSBOOK and not Casino. Now they’re saying i signed up for Casino and can’t help it. I don’t play casino on an app. This is not first rodeo and had no issues whatsoever with other sportsbooks. Now they don’t even wanna pick up my phone. It’s ridiculous and i lost $100 for nothing. These people are leeches. I don’t even know why they have multiple apps to make it so confusing for general public. ### 1/5 — So many things wrong *2023-05-11* App will reload or so your location no longer available. This happens if you are winning? Never when I’m losing!!!!!!! I have been playing at the hardrock for many years i had too tier and many rewards & accommodations given to me. Things have changed due to covid destroying our country. I no longer at the moment am a big gambler but i still play what i can afford. Customer service has shown me that i no longer am a valued player. Shame on you hardrock so disappointed. ### 1/5 — Impossible to Withdraw Money *2023-01-23, version 2.4.3* Hard Rock makes it so easy to deposit money into your account, they offer 5+ ways to fund your account. However, it’s impossible to withdraw money without driving to Atlantic City and withdrawing your money from the Casino. I have had funds sitting in my account for a month and have gotten no help from support. ### 1/5 — Horrible App/Don’t Download *2022-12-28, version 2.4.3* HardRock says it’s not them. They say everything is fine with my account. Except I can’t play. HardRock took my deposit for 1st time player. I haven’t been able to wager on any game within the app. It’s been 6 months now trying to get this resolved. Still no progress. Apparently without my knowledge there’s Limits on wagering, depositing, withdrawing and time. Because of having so many problems trying to get my account up and running. Becoming frustrated beyond belief. With my money in my account that I can’t wager with. I’ve spoken to numerous agents. Play back and forth email. Therefore when I’m logged into my account. That goes against my time limits that I didn’t even set. I set spending limits and that’s it. So it takes more than a week for the No time limits to take effect. Although it says on the HardRock internet site that limits can take up to an hour to reset. But the HardRock app says I have to wait until Jan 1,2023. It’s Dec 28,2022 and this has happened 3 days ago. Unexceptable HardRock and the developer's of this app! I have numerous online accounts with other NJ casinos that I wager with and have never had such an horrific experience as I’m having with this app. I didn’t even wager I’ve gone over time limits by communicating with HardRock employees per live chat within this app. I just want my money back and I’m going to close my account. Don’t play with this app. Just go in person. ### 1/5 — The worth site you can play. *2022-11-12, version 2.4.3* By far the worth site you can play. I play in couple of site and make it pretty good. I mean i doble and sometimes triple my deposits. But in this site I have never ever been able to make at least one withdraw all i did was deposit after deposit. Im glad i don't play often here. And I was able to make my money back on my other site. I closed the account. Do not lose your time you will lose you money too. ### 1/5 — If I could give no stars I would *2022-09-30, version 2.4.2* This online casino is really the worst with customers service and the app itself is horrible I’m waiting so long for a withdrawal to process any other online casino they cash you right out or you have to wait maybe 2 hours in reallly getting tired of Hardrock in general so after my withdrawal is processed I will be deleting this app and I will not be patronizing this online casino any more ### 1/5 — Poor service when you withdraw! *2022-09-06, version 2.4.2* HR takes your deposit without a problem? But try to withdraw your winnings and suddenly you become a stranger! I suggest gambling at a casino website that doesn’t play games when it’s time to pay up! ### 1/5 — Don’t gamble online *2022-08-20, version 2.4.2* Honestly BetMGM was my go to place and they screwed me so bad so I switched to the HardRock because my girl and I always love to stay in ac at their hotel. However, this app with their slots are absolutely trash. I have submitted a complaint about their slot win ability and I did my own test. Unfortunately the win probabilitie is at 8.6% when legally it has to be at least 25%. All online gambling are scams so please save your money it’s not worth the risk at all on any of these apps ### 1/5 — Pending withdrawals *2022-08-09, version 2.4.2* Pending withdrawals take way too long and I have no ability to direct deposit or change my mind and put it back in the game.. so frustrating! You’re so quick to take our money but take your grand old time paying us!! ### 1/5 — Stay away *2022-07-10, version 2.4.1* I used to play on the old Hard Rock app a couple of years ago until they blocked my account and my husbands account due to software on our desktop computer. It was a computer game that I uninstalled. We tried playing on our phones and ipads but we were still blocked. Even when we got new phones, laptop and made multiple phones calls to customer service, still blocked. Even after we moved we still couldnt play. They denied our accounts were blocked. Claimed we still had the software even though we didn't own the computer anymore. So we said we were done. I downloaded the new app today which looks horrible compared to the old one. I had to sign up for a new account and they claim they couldn't verify me because my SS Card is laminated. Not one casino in person or online has asked to see my SS Card. I have uploaded my ID and shown in person but that's it. Nor have I ever been questioned due to my card. NJ DMV is a royal pain with ID and they always accept it for license renewal. There are better choices than Hard Rock casino for playing online in NJ. Something major must have happened with online gaming to have increased ID verification. All NJ casinos mow have to have 2 factor authentication which is a rwal nuisance. ## Most praised reviews (10 highest-rated) ### 5/5 — I love this Casino But Sometimes It Lags And Has Some Bug *2022-04-20, version 1.1.6* The Casino Imits self is the best but online there are some bugs and lags that need to be fixed other then that I give this casino a five star u can win money if u know when to stop playing that is. Good luck ✌🏼 ### 5/5 — Hard rock *2022-04-06, version 1.1.6* Very good app deposits are quick as well as the withdrawals recommend to other players ### 5/5 — Love the update *2022-02-06, version 1.1.6* Games are alphabetical which makes it easier to find my favorite games. Now you can favorite them and they are right at the top. Much nicer and user friendlier! ### 5/5 — Great place to win *2021-12-18, version 1.1.6* I have my ups and downs with winning but that’s the game I can’t complain I have done pretty good ### 4/5 — Luck just has to be with you *2021-05-19, version 1.1.4* Probably the most honest review your going to get. Yes the app has problems with closing out/screen going black .. home button needs improvement. I do believe you should let it be known to us gamblers that when you are matching us we have to make so and so before withdrawal. No indication. On the other hand the app is good for gambling , from what I’ve seen and I’ve played multiple game modes on here (BlackJack , Texas and 3 card poker , and a few slot machines.) I wouldn’t recommend 3 card poker but Texas is not bad at all I actually came up $1500 on it playing when I first deposited but then realized I had to make so much money in order to withdrawal. On the other hand... DRAGON POWER !! This is the only slots I will play , recently hit the grand on it for $6,140 off a 1.50 bet and I constantly hit on that slot machine. Very fun and I never feel like I’m just throwing my money away in Dragon Power. ### 4/5 — Good Site *2020-07-06, version 1.1.4* I used to have problems with the screen freezing up in the middle of a role. As long as your connected to a wi fi service at home at Starbucks or wherever I don’t have any problems. ### 3/5 — Not bad , slow withdraw *2023-06-03* Apps not bad I don’t play here very often mostly because trying to withdraw your winnings takes forever!! Most places I play I get it instantly or within 24hrs, it’s been 3 days they wanted a copy of my debit card , I usually deposit with PayPal but used my card this time, I did withdraw via PayPal but they still need a copy of my card which I uploaded 2 days ago and it still hasn’t been accepted , it’s ridiculous that just about every other casino takes min 24 hours, there’s one or 2 that sometimes takes maybe 2 days which is a lot but it’s now 3 days going on 4 and they haven’t even looked at the card I uploaded. This is the main reason I don’t really play here and I play almost daily , they need to do something about this I guarantee they would have more customers, I know I’d play here more often if they weren’t so slow!! ### 3/5 — App Keeps crashing during gameplay *2022-09-16, version 2.4.2* Positives: this is app is allowing me to gamble out of the safety of my own home instead of heading to the casinos during quarantine. I just wish the game was actually playable. Issues I keep having: 1) it keeps saying it can not identify where I am located with my location on. This happens with every update with the phone. This isn’t resolved until 2-3 weeks after the update. 2) mid-game it crashes and closes but I am able to go back in and finish the gameplay. 3) Bonuses and promotions not being applied ### 3/5 — Go back to the old platform! *2021-12-11, version 1.1.6* The old app platform was 10x easier to navigate and better all around. I would always play Hard Rock casino because I loved the different setup in comparison to other online casinos, but this update has really put a damper on the amount I visit the app. But I love Hard Rock in general! Just the new app has been a let down 😢 ### 3/5 — Decent casino, bad app design *2021-03-20, version 1.1.4* I wish i could give this app more stars, but the people that designed it are clearly out of the loop with people that use it. Sometimes certain buttons are unresponsive. Everytime you claim your “wheel of rock” reward it wont allow you to claim another one unless you close the entire app and reopen it. It also happens on some slots. The live slots? They work 1/10 times. I must have close it and reopened it 20 times the other night and it only worked twice out of all of it. FIX YOUR APP!!! In terms of bonuses and withdrawals i’ve never had an issue. Also, as per people that say you win nothing on this I have won over a thousand on single 50 cent spins twice since ive signed up with them. Ive been using the app for about 2 years. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*