# Harkins Theatres — user reviews > 192 indexed App Store user reviews of Harkins Theatres by Harkins Theatres, rated 3.30/5 from 563 ratings. - Source: https://appshunter.io/ios/app/harkins-theatres/id416681338/reviews - App overview in markdown: https://appshunter.io/ios/app/harkins-theatres/id416681338.md - Rating breakdown: 5★ 251 · 4★ 50 · 3★ 42 · 2★ 46 · 1★ 174 ## What do users think of Harkins Theatres? Overall sentiment: negative **Pros** - 🚀 Easy to use - 📽️ Convenient for purchasing tickets - 🎥 Good for checking movie times and showtimes - 💳 Rewards program integration **Cons** - 🐛 Frequent crashes and bugs - 🔍 Poor navigation and user experience - 💳 Issues with saving payment information - 🔑 Login and account management problems - 🕰️ Slow performance and loading times - 💰 Unnecessary fees and charges **Commonly reported bugs** - Tickets not showing up in app after purchase - Rewards points not tracking correctly - Seat selection issues and seats getting locked - Repeated app crashes and freezes - Payment processing failures **Most requested features** - Add Apple Pay and mobile wallet support - Improve ticket refund and cancellation process - Provide better integration with rewards program - Enhance navigation and allow easier showtime browsing - Fix persistent login and account issues ## Newest reviews (17 of 192) ### 4/5 — Needs Notification Support *2026-07-11* Feature request for dev backlog: notification support. Use case: I favorite a movie that’s coming out in December (e.g. Dune 3). I would prefer to be notified via banner when new showtimes are added rather than finding out via unrelated media. I would open the app more often if this feature were to be added. **Developer response:** Thank you for bringing this concern to our attention; we have passed along your feedback. ### 3/5 — Update doesn’t work *2026-05-31, version 3.2.92* I think the app is decent, however it says it needs an update. I’ve tried to update but it won’t let me, it also won’t let me onto the app at all. I use it quite a bit so it would be nice if it worked. ### 3/5 — Spend $200 to get $5 *2026-05-29, version 3.2.94* The app works fine for me, but the rewards system could be better, like every five movies get a free popcorn, or every ten you get a free movie? Instead I literally just have to spend $200 to receive a measly $5 reward. Of all the apps for food and rewards on my phone, this is the least worth it! ### 1/5 — Too Large Text *2026-05-25, version 3.2.93* Ever since the upgrade my text display is way too large and I am unable to adjust it. When you open the app pictures and texts overlap, making it hard to read. My on line rewards card no longer displays the scan code. The text is so large it is hidden. I have tried uninstalling and reinstalling your app but nothing changes. How can I use my rewards if the scan code isn’t visible. ### 1/5 — Ticket purchasing *2026-05-24, version 3.2.93* App is not working, I tried to purchase tickets multiple times and it said failed to add tickets or something, my partner tried and same problem! So inconvenient & annoying! ### 1/5 — Cannot purchase tickets *2026-05-23, version 3.2.93* App black screens multiple times. Needs to be closed, then removed from background to reset. When trying to purchase tickets it gets stuck at complete order. Tried twice 10 mins apart, lost my seats and still can’t purchase tickets. ### 1/5 — Faulty App *2026-05-21, version 3.2.93* I came to the theater to kill some time and come to find out I had to download the app. I kept having to enter credit card info after receiving the welcome email. I kept trying to pay to the movie but the app was not responsive!! Very frustrating and I don’t even want to see the movie now ### 2/5 — Terrible app *2026-05-20, version 3.2.93* It never saves my information and each time I want to buy a ticket I need to put my whole credit card info, email and phone number every single time and it only gives me six minutes or so to do that, it happened a couple of times already where I don’t get the receipt with the QR code and I had to pay twice hoping that it will give it to me to show the clerk when I go to the theater. Overall it’s a very buggy app,after you pay the whole interface shakes and jolts around. ### 2/5 — Nice theaters, terrible app *2026-05-16* The app is second rate compared to other theater apps. So much that I have gone to other theaters based on the app ticket buying experience. Examples - - app will quit in the middle of a purchase “Reloading, try again later” - ticket purchases don’t show up in “My tickets and reservations”. Ever. So what’s the point? - you can’t save your credit card information at purchase. The option is there but it doesn’t work. - Saving your card information your profile doesn’t make it available when purchasing tickets - ads after ticket purchase… cheesy - service fees as a member I’m pretty done w this app experience. I occasionally buy when I want to see a movie on the Cine Capri screen but I’m also close to an IMAX and have been going there Dev team - please update. Thx **Developer response:** Thank you for bringing this concern to our attention; we have passed along your feedback. We apologize for the inconvenience. If the problem continues please send an email to our team at GuestServices@harkins.com and they can help further. Thank you! ### 1/5 — Terrible App *2026-03-21, version 3.2.88* It lets you to join as a new member but doesn't let you sign in as an existing member. ### 3/5 — Fine *2026-02-15, version 3.2.85* Add apple pay, jfc ### 1/5 — Terrible user experience *2026-02-07, version 3.2.85* This app is absolutely horrible. It attempts to steer your viewing. People open a Movie Theater app to see the movies they’re looking for right? Good luck! Gotta wonder who the heck approved this? Makes me want to use a competitor! ### 2/5 — You need a better app builder *2026-02-04, version 3.2.84* You have an app, you can buy tickets from the app, but nowhere in the app is there a bucket that shows my purchased tickets. I have to wait for an email from you to actually get my tickets and every time your emails go to my junk folder. You need to fix your app. ### 2/5 — Please fix this app *2026-01-25* The absolute worst app to deal with. Logs me out every single day. Half the time it requires me to change my password to log in for no reason and then when I try to reset my password it gives me an error and tells me to contact guest services. Anytime you buy tickets you are unable to actually see your points or use anything like the popcorn awards immediately after. Nothing ever loads or reloads mid-making a purchase and makes you start over. **Developer response:** We apologize for the inconvenience. We have passed along your feedback. If the problem continues please send an email to our team at GuestServices@harkins.com and they can help further. Thank you! ### 2/5 — Meh *2026-01-14, version 3.2.82* Cannot login to save my life in the app. I keep resetting my password and sending it to the right email and just an error that things are incorrect. Which sucks and prevents me from seeing how many popcorns and rewards I possess. Even worse is when my perks expire I can’t purchase a new one or activate it to use it. Low score on the app for accessibility. ### 1/5 — Sign in, FaceID, and Forgot Password features all stopped working on iOS with the latest update. *2026-01-09, version 3.2.82* Sign in, FaceID, and Forgot Password features all stopped working on iOS with the latest update. What kind poor QA / Eng team allows this type of bug to go live to production? Shame. ### 3/5 — On their own app? *2026-01-03, version 3.2.81* Seemed to work fine until I went to check out and saw they added “convenience” fees on the tickets. I can see this sort of thing on a third party app like Fandango or something, but the actual Harkins app adding fees like that? Just another example of corporate greed at its finest. ## Most critical reviews (10 lowest-rated) ### 1/5 — Does not work *2026-07-03, version 3.2.98* Have not been able to successfully purchase tickets. Crashes every time. ### 1/5 — It doesn’t work *2026-06-27, version 3.2.98* The app stopped working ### 1/5 — Horrible ticket holding *2026-06-21, version 3.2.96* Whenever I find a sweet spot to sit at, I select and when I pay they tickets disappear and are sold to someone else, what’s the point of having the seat open if it’s alr sold, every time I come on to here to buy tickets it never saves even after typing my information . AMC has a better app and saves my seats rather than forgetting them right after I select purchase ### 1/5 — Slow App *2026-06-19, version 3.2.96* We tried 4 times to purchase tickets and got an error message each time. They billed my credit card 4 times. Had to have American Express cancel the charges. The website is even slower with the same results. ### 1/5 — Fix the bugs!! *2026-06-14* I’ve been using the Harkins app for a while, and unfortunately the experience has become incredibly frustrating. The app is filled with bugs that make it difficult, and sometimes impossible, to navigate. Pages frequently freeze, buttons don’t respond, and the app often crashes or gets stuck while trying to browse showtimes or purchase tickets. Something as simple as checking movie times or selecting seats turns into a frustrating process because the app is so unreliable. For a major theater chain, I would expect a much smoother and more stable experience. Instead, it feels like the app hasn’t been properly tested before updates are released. I enjoy going to Harkins theaters, but the app needs serious improvements. Until these bugs are fixed, I’d rather use the website or another service to buy tickets. Very disappointing user experience. **Developer response:** Thank you for bringing your concerns to our attention; we have passed along your feedback. ### 1/5 — Adding cards *2026-06-08, version 3.2.96* Have had this app for years and just recently started stating the card I’ve used previously is not currently eligible to be saved to my Harkins awards account ### 1/5 — Worst App *2026-06-07, version 3.2.96* Trying to change password. Each time I go through the steps, it fails. Easier to find a theatre by driving randomly through a city, without navigation. ### 1/5 — Horrible! *2026-06-05, version 3.2.95* I have reset my password numerous times and it will not work in the app. Only online. ### 1/5 — Disappointed *2026-06-03, version 3.2.95* For years we were pleased w/the app. Then as of last week not sure what happened. The app is blank???? Even after rebooting & closing out/reinstalling no luck 🤷‍♀️ ### 1/5 — GET APPLE PAY *2026-05-31, version 3.2.94* Making me input my card every time when you’re asking if I want it saved is violence. Add Apple Pay or some quicker method of checking out. This is stupid. Your movie experience is my favorite but not your app or buying experience. ## Most praised reviews (10 highest-rated) ### 5/5 — 💯💯💯 *2026-06-29, version 3.2.98* Love 10/10 no notes ### 5/5 — Love my app *2026-04-17, version 3.2.91* It would be AWESOME if, when a customer closes the app or cancels the purchase, that the seats become available on the app again. Several times I’ve seen occupied seats only to realize they are available. ### 5/5 — Great app *2026-03-06, version 3.2.87* Great app to use let me see my tickets let’s me get on the road right away real quick and cheaper honestly!! 10/10 ### 5/5 — Harkens app *2025-09-08, version 3.2.67* App doesn’t work on 9/6/26 ### 5/5 — Nice *2024-11-05, version 3.2.39* pretty good and easy to use :) ### 5/5 — Good luck on your visit *2023-07-31* I have a lot going back ### 5/5 — HARKINS FOREVER! 🤞 *2023-06-05, version 3.1.16* I love their popcorn ### 5/5 — Harkins over AMC anytime *2023-05-26* I love Harkins, it feels very comfortable and customer oriented compared to AMC. I don’t mind spending my money with Harkins because they put effort into making it nice and affordable for the customer. Plus they are clean and their popcorn is soooo much tastier then AMC. I appreciate that they offered popcorn during COVID shut down, it was so comforting!! **Developer response:** Thank you for reaching out! We always appreciate hearing from our guests. ### 5/5 — Never disappointing !!! *2023-04-21* I have been going to Harkins theater for a long time. I have all the shirts and cups and it’s the best way to go to the movies ! AMC charges way more then Harkins dos .. and they are very dirty not like they used to be long time ago .. i my self never stop going i a movie nerd even have the Harkins blanket. I love it. ! Great job ### 5/5 — Dear Harkins *2023-01-09, version 3.1.4* Hello Harkins we need kids movie and there all lots of adults movie please put kids movie so that family can spend time together in the movie and thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*