# Harris Teeter — user reviews > 365 indexed App Store user reviews of Harris Teeter by The Kroger Co., rated 4.40/5 from 15,009 ratings. - Source: https://appshunter.io/ios/app/harris-teeter/id422306980/reviews - App overview in markdown: https://appshunter.io/ios/app/harris-teeter/id422306980.md - Rating breakdown: 5★ 11,613 · 4★ 1,247 · 3★ 586 · 2★ 398 · 1★ 1,165 ## What do users think of Harris Teeter? Overall sentiment: negative **Pros** - 🚀 Lightning-fast app - 👍 Convenient online shopping - 💡 Mobile pay option - 👍 Improved user experience **Cons** - 🐛 Frequent crashes and bugs - 👎 Confusing and unintuitive UI - 👎 Missing key features from old app - 👎 Difficult to navigate and find items - 👎 Inconsistent app behavior - 👎 Poor communication about order status - 👎 Frustrating checkout process **Commonly reported bugs** - App frequently crashes or freezes - Inconsistent behavior when adding items to cart - Issues with login and account management - Problems with online ordering and pickup - Incorrect pricing and sale information **Most requested features** - Ability to order less than 1 lb of deli items - Option to filter by sale items - Restore ability to view past purchases by category - Improve search functionality and relevance - Provide better substitution options and communication - Restore ability to leave notes for shoppers - Bring back recipe integration feature ## Newest reviews (19 of 365) ### 2/5 — In-Store not in-store *2026-07-20, version 96.1.1* If I tap on “In-Store” don’t give me items the store does not carry, it cheapens the store brand. ### 2/5 — Great store. Terrible app. *2026-07-17, version 96.1.1* Search "loratadine" = 292 results. In stock only = 291 results. Actual = ? App *always* signs me out and *always* has trouble signing in. It's so bad that it's comical. ### 2/5 — load more in flyer doesn’t work *2026-07-15, version 96.1.0* i constantly get an ‘error loading deals’ message so i have no idea what’s on sale. awful app to navigate ### 2/5 — It just keeps getting worse *2026-07-15, version 96.1.0* Every time there is an update - it makes it worse. Love how my password which is saved in the cpu stopped working. The tech guys eventually will have to find a job they can’t make mistakes always on and just update to cover it up. 😂😂 AI will do it for them which is so much irony don’t you think? ### 2/5 — Item location and pharmacy time *2026-07-04, version 95.3.0* App does a poor job locating items in aisles. Frequently I am met with “aisle may vary” even for items that never change location. The pharmacy tab also does not accurately reflect holiday hours. They are listed as still open July 4th even though a sign at the pharmacy lists them closed for the day. ### 2/5 — gone downhill *2026-06-29, version 95.3.0* Where is the order ahead button for deli meats, pizzas, and subs? I used to be able to do this to save time on my lunch break. I don’t have time to wait in line for a sandwich at noon. This is a deal breaker for me. ### 3/5 — Buggy App *2026-06-26, version 95.3.0* It’s great but tons of bugs. I use the app for shopping and my prescriptions. The prescriptions no longer show the dates for pending or on hold prescriptions in the status. And shopping can be choppy and freeze up when searching. Most recent update is messy. ### 1/5 — Terrible Ap *2026-06-20, version 95.2.0* A complete waste of time! The search engine does not bring back valid results. Example: Search for lobster and get bacon ### 1/5 — Can’t add to cart *2026-06-17, version 95.2.0* My only available option throughout the whole app is add to list. I have nowhere to add to cart. So I cannot do my shopping for pickup order. Useless. ### 2/5 — App does not seem to have been tested on a representative variety of shoppers *2026-06-14, version 95.1.0* Suggestions: 1. EITHER DROP THE WORD “LIST” or DROP THE WORD “CART.” STOP USING THEM INTERCHANGEABLY. 2. CREATE A LIST NAMED “SAVED FOR LATER” AND CALL IT THAT. 3. FOR SEARCH RESULTS SHOW —ONLY— 2 OPTIONS: “ADD TO CART”. and “SAVE FOR LATER” ### 1/5 — Horrible app n worst customer service experienced *2026-06-13, version 95.1.0* Costumer service is a waste of money and time app is awful ton of error codes stuff disappearing huge head ache not helpful at all waste terrible company ### 2/5 — Sucks *2026-06-12, version 95.1.0* Half the time the app doesn’t work. And when it does, it barely works. You can’t go to the website because it’s worse. And now it makes you change your password every other week. There’s always something wrong with one or the other. ### 2/5 — Not user friendly *2026-06-11, version 95.1.0* I hate this app. I think it was intended well but it’s SO hard to just shop by category and then sub category. I can never find the search bar in the app as it’s hard to see and in weird places. I feel like you have to switch between “shop” mode or “save” and it throws everything off trying to get back or find another option. Please just simplify the app. I don’t need the screen junked up with hibachi or grilling ideas and I’d like to be able to better see my e-Vic specials and savings. I know some of these components are there but again, the app screen is overwhelming with so much stuff, not user friendly and hard to find anything. ### 1/5 — Black screen, not loading *2026-06-10, version 95.1.0* This used to be a great app until Kroger took it over. Whoever does their web site has made a mess of it. Now, it won’t even load even after deleting and re-installing. When asked to sign in, it just freezes. It’s been like this for the last month. Useless. ### 1/5 — Not Secure *2026-06-10, version 95.1.0* The Harris Teeter’s app and website keeps popping up “Not Secure”. It also won’t let me login to my account. ### 1/5 — What happened to the pizza? *2026-06-09, version 95.0.0* You use to be able to place your order online. ### 2/5 — Not very good *2026-06-07, version 95.0.0* The app itself is so busy that it’s pretty difficult to navigate and not very user-friendly. I wish there was a way to select your preferred/current store to see if they had certain items in stock. I also wish the prescriptions section would stay signed in, I’m tired of signing in every single time I want updates. The app good for accessing your VIC card and seeing what deals every store might have. There’s no guarantee that every store will have them because, again, there’s no way to just select your preferred store. ### 1/5 — Hate forced updates *2026-06-06, version 95.0.0* Forced to update now app won’t even let me sign in to use it and is stuck in an endless error loop. Can’t even sign in on any of my app browsers. Older app versions much better - I liked when I could view the weekly ad by category or just look at the paper version - everything is much more complicated now. ### 1/5 — Worst grocery app ever *2026-06-04, version 95.0.0* Of all the many grocery store apps I’ve used, this is without question the worst. Many deals are buried, reviewing the weekly ad requires constantly “adding more deals” which fails and gives you an error message after clicking three or four new loads, saved shopping list routinely disappears, and the store location provided in the app is rarely accurate. It is such a frustrating app that I have considered no longer shopping at HT. ## Most critical reviews (10 lowest-rated) ### 1/5 — Add to Cart in List? *2026-07-31, version 96.3.0* Please add back the Add to Cart button back to my shopping list. Otherwise I’ll just use the desktop site. ### 1/5 — The list functionality is insane *2026-07-31, version 96.3.0* I’m not sure what they were thinking. The list functionality is like a weird puzzle. So insane. ### 1/5 — Worst app *2026-07-28, version 96.2.0* Of all the shopping apps, this is the worst. Currently, the app has stopped sorting list items on any sort of order so I have to play what is three aisles ahead with my phone. The location of any item should be listed on app. Instead it just says ‘aisle may vary ### 1/5 — Shopping list deleted from app *2026-07-21, version 96.2.0* Disappointed that the shopping list is no longer in the app!!!!🤷‍♂️🤷‍♂️🤷‍♂️🤷‍♂️ ### 1/5 — Miss paper ads *2026-07-20, version 96.1.1* I would shop at Harris Teeter when I would see mailed paper ads but don’t bother now. Out of sight, out of mind, unfortunately. Good z Lion still has paper ads & I can see what’s on sale without having to be on my phone for every thing. ### 1/5 — Slow, doesn’t load *2026-07-17, version 96.1.1* Very slow app, doesn’t load pages when I hit them, frequent black screens ### 1/5 — Awful *2026-07-14, version 96.0.0* Cannot switch stores. Locked into just one location ### 1/5 — Ed *2026-06-29, version 95.3.0* You should hire someone from Apple to write your program because your IT people have no idea how to make this app people friendly ### 1/5 — Update is less helpful *2026-06-26, version 95.3.0* I haven’t been able to use the app to build my shopping list for over a year. The sale page in the app seems very random and doesn’t seem to include all of the sale items in the weekly grid format, so I have to use a web browser to see all sale items. I wish I could view the “grid format” of the weekly sale in the app. But my shopping list in the web browser doesn’t show me if I have loaded a coupon on an item in my shopping list and the app does. It would be nice if the developers working on the app and website would speak to each other. The most recent app update has made shopping in the store with my shopping list in the app much less efficient. The display was changed from a list format to having giant pictures for each item. Now I can only see two items on my shopping list at a time. Since a number of items always end up in a generic category instead of the correct aisle, I have always had to scroll up and down my list to make sure I’ve grabbed everything in that aisle. For example, eggs and Cheerios are currently grouped together as breakfast. They are not in the same aisle in my store. This is not helpful. Also, my green pepper is by itself in an “International” category. Why isn’t it with my broccoli and cucumber in Produce? So not helpful. But at least with the last version of the app I could see 10-15 items on my screen at a time. Now my screen only displays 2 items at a time. This app should allow me to properly categorize items that didn’t end up in the right aisle. And it should allow me to choose a list format without all these graphics so I can shop efficiently. I do appreciate seeing my selected coupons in my shopping list in the app. I really hope that doesn’t disappear in the next “upgrade”. ### 1/5 — Deli Orders *2026-06-25, version 95.3.0* I used to be able to order deli meats ahead of time with amount and how to slice it. It looks like it only allows you to order 1 pound with no option for how to slice it. Zero stars would be appropriate. ## Most praised reviews (10 highest-rated) ### 5/5 — The greatest store in town *2026-07-08, version 95.3.0* Harris Teeter ### 5/5 — Love it, when it works *2026-05-30, version 94.3.0* Updated: they fixed whatever the previous issue was and it works great. Maybe it was always there but I just noticed it also includes aisle location for items which I love. Thank you. Old: overall I love the app which is why the most recent issue is extremely frustrating. I’m connected to all the networks and yet every search comes back with the same error “No network connections”. Not sure who broke what, but could you unbreak/fix it please. ### 5/5 — Great App *2025-10-18, version 86.3.0* I use it weekly for pick up orders and love the ease of re-ordering. I think the search has improved over the past couple months as well! Would be cool if the developers could add in live activities for when you’re on the way to pick up an order, and more distinction for the car color selection, maybe a different color border or something. ### 5/5 — Great *2025-07-01, version 83.3.0* I wish they had shown which aisle products are. Sometimes is messing up and not showing ### 5/5 — Susie in OBX *2025-06-11, version 83.1.0* My very favorite grocery store ### 5/5 — Amazing store…. *2025-05-31, version 82.3.0* I’m from FL and I love this store more than Publix! That says a lot!! Everyone is always helpful and so nice. ### 5/5 — 6130 1025 4036 9411 *2024-11-01, version 75.3* I want to compliment your store on having the best produce department of any grocery store in my area of Virginia Beach, Virginia. I spoke with your produce staff and told them how pleased I am in shopping there. Again thanks to you! Betty Malpass ### 5/5 — Meat Department at the Bowie location *2024-10-17, version 75.2* I’ve been a customer at this location since opening day. Recently, Josh join the meat department team and I have to say how nice it is to have someone like him available to help me. Many times I’ve ordered hamburgers from Josh and they’ve always been freshly made and ready for me to pick up at the designated time. Thanks you Josh and Harris Teeter for your amazing customer service and products! ### 5/5 — Just stop! *2023-08-01* Stop with all the damned updates!! It feels like every single time I go to use the app there's been a new update and I need to update. Very time consuming and annoying! And half the time, it's NOT an improvement in any way. Having said that, since switching to the Kroger style, there is finally some more Nutrition and ingredient info, but I've noticed it is starting to slide a bit again. Some of us depend on this info for our health and very lives and it's important that it be present, complete and accurate. And not everyone is able to visit the store to read all the product labels for themselves - or visit a store at all, for that matter. We depend on the app for that info and delivery to receive our groceries - and pay handsomely for that, both in the annual fee and in higher grocery costs. Not to mention the frustration of items that are available "In Store Only". Seems like if I'm paying more for the privilege of shopping online and for delivery, I should have the same access to all products. It has also NOT escaped my notice that packaged beverages - water, tea, soft drinks - are always "out of stock" when ordered for delivery. Every single time. If HT doesn't want to deliver those items, they should say so on the app and mark those items "In Store or Pick Up Only - Not for Delivery". ### 5/5 — Impossible *2023-03-22* This app is unclear and difficult to use. I just lost my cart again. I have to spend an inordinate amount of time. You must think it’s cool, but simple is better. All I want to do is shop and get it over with. Update, March 23: The app is running smoothly, thank you. As a long time customer, I have lost access to some of my favorite products. They are now marked as available in store only. I used to be able to buy them if they were in stock. Also, I cannot get the Thursday senior discount. Has that been taken away? Or is it available only in the store? That would be sad because some older seniors have a more difficult time carrying heavy groceries. Thank you for letting me voice my concerns. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*