# Harrods — user reviews > 113 indexed App Store user reviews of Harrods by Harrods Limited, rated 4.50/5 from 145 ratings. - Source: https://appshunter.io/ios/app/harrods/id433662158/reviews - App overview in markdown: https://appshunter.io/ios/app/harrods/id433662158.md - Rating breakdown: 5★ 123 · 4★ 4 · 3★ 1 · 2★ 1 · 1★ 16 ## What do users think of Harrods? Overall sentiment: negative **Pros** - 👍 Intuitive and easy-to-navigate interface - 💳 Clear rewards points display and tier information - 🗺️ Helpful interactive store map feature - ✨ Sleek and luxurious design aesthetic - 📱 Convenient mobile shopping experience - ⭐ Improved checkout process - 🎁 Wishlist/favorites functionality - 🏪 Personalized shopping experience **Cons** - 🐢 Extremely slow loading times - 🐛 Frequent crashes and freezes - 🔓 Constant unexpected logouts - ⚠️ Login authentication failures - 🔍 Poor search and filtering functionality - 📵 App becomes unresponsive during browsing - ❌ Missing features after updates - 🚫 Cannot access order history or transaction details - 💔 Disappeared favorites/wishlist after updates - ⏱️ Excessive loading delays for basic operations **Commonly reported bugs** - App crashes when accessing shopping bag - Login screen loops back after verification - Home page fails to load - Filtering and sorting not working - Navigation menu skips back and forth - Cannot navigate back from product pages - Verification email not received - App stuck in maintenance mode - Photos disappearing from product pages - Order status updates not functioning - Inconsistent transaction history display - Game feature crashes the app - App shows update prompt despite being latest version **Most requested features** - Ability to use rewards balance for online purchases - Restaurant booking integration - Search by product reference number - Persistent login sessions - Better back navigation between product pages - Automatic currency detection based on location - Persistent user preferences storage - Email verification code with longer time window - Add to Apple Wallet functionality for rewards card ## Newest reviews (20 of 113) ### 3/5 — Verbesserungen *2026-08-03* Die App ist super einfach zu verstehen, jedoch ist das Einkaufen von limitierten Sachen nicht so gut umgesetzt. Ich wollte mir den Fragrance Advent Calendar kaufen, hatte ihn auch im Warenkorb und war schon auf Paypal zum bezahlen, jedoch wurde mir dann gesagt, ich soll die Seite aktualisieren und dann stand da, dass er ausverkauft sei. Außerdem kann man auch nicht mehr sehen, was im Kalender drinne ist, da man den Kalendar nicht mal mehr anklicken kann, sondern nur die anderen Kalendar, die noch verfügbar sind. Außerdem sieht man den Kalendar auch nicht, wenn man nach ihm in der Suchleiste sucht. Daher bitte liebes Harrods-Team, wenn man etwas im Warenkorb hat, macht es doch bitte so, dass dieser Artikel für die Person reserviert ist, für eine bestimmte Zeit. Ich freue mich seit der Ankündigung auf diesen Adventskalendar, war gerade dabei ihn zu bestellen, hab mich riesig gefreut, bis mir dann die Laune für den Rest des Tages genommen wurden ist, weil mir erst beim Checkout gesagt wurden ist, dass er ausverkauft sei und nach London komm ich dieses Jahr leider nicht mehr. ### 2/5 — Not great performance *2026-07-31* Certainly not the best app, and not the quality I’d expect for a brand of this calibre. Screen won’t load on many pages, doesn’t show my orders, filtering difficult on browsing - I’ve just tried again for the umpteenth time only to find it still doesn’t work. More frustration than anything. Edit: screen loads now after an update, as it does showing my orders, but filtering is certainly not good. **Developer response:** Dear bn3boy, Thank you for sharing your feedback. We regret the dissatisfaction you experienced due to problems with the app and accessing it, we understand this has negatively impacted your app navigation experience. Rest assured, we are focused on taking action to address this issue. Please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service ### 2/5 — Broken app! *2026-05-28* Utterly shambolic app. Despite multiple updates that they have rolled out across several years, the app still lacks basic functionality such as being able to save a product to your wish list in the app, or view previous order history etc. I also have sporadic issues where my rewards information does not display correctly , with one page saying I’m signed in and another showing me as signed out. I’ve also had issues placing an order, being prompted to sign in when already in the check out and signed in! Come on Harrods, do better! **Developer response:** Dear NT1602, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service ### 2/5 — Slow! Full of bugs. *2026-03-01, version 9.6.1* Can’t access basic informations such as my transactions, earned points. Keeps loading for hours. I would expect better than this from Harrods. ### 2/5 — Please sort the App out *2025-09-19, version 9.2.0* The app is very nice and easy to navigate. However, there is not an option to add anything to my favourites which is frustrating as other stores have this option. ### 1/5 — So slow *2025-08-05, version 9.2.0* The app is so so slow it’s a joke and it’s so laggy so bad I expected better from high fashion brand ### 1/5 — App not working properly *2025-08-04, version 9.2.0* I am writing to express my concern regarding the Harrods app, which currently does not load at all. Many customers, including myself, have been eagerly waiting to pre-order the Advent Calendar, as recently announced. However, the app is showing an error and remains completely unresponsive, making it impossible to access or place an order. ### 2/5 — Not great performance *2025-08-04, version 9.2.0* Certainly not the best app, and not the quality I’d expect for a brand of this calibre. Screen won’t load on many pages, doesn’t show my orders, filtering difficult on browsing - I’ve just tried again for the umpteenth time only to find it still doesn’t work. More frustration than anything. ### 1/5 — Horrible app *2025-07-12* Horrible app and website **Developer response:** Dear Th7a, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service ### 1/5 — Shockingly bad shopping experience *2025-06-16, version 8.8.4* What a mess of an app. Wanted some sale items and because of the bugs and slow experience. Most of the sale items were out of stock by the time I got to basket. Total nightmare ### 1/5 — Warning *2025-06-14, version 8.8.4* I can’t even book an appointment for my nails! ### 1/5 — Useless App *2025-05-20, version 8.8.4* This has to be one of the worst loading apps I’ve ever used. Been buying from Harrods for years and still haven’t been able to place an order on the app within it freezing/loading constantly. The amount of money I’ve spent alone, they should be able to build a seamless app. SURRLY? ### 1/5 — Needs update *2025-05-14, version 8.8.4* The app was ok but now I am unable to get into it, it doesn’t show my rewards or past purchases. Basically the app doesn’t work anymore. ### 1/5 — Functions poorly *2025-04-22, version 8.8.4* Just does not work well for browsing. When you view an item you can’t get back to your previous results. ### 1/5 — Always frustrating *2025-02-16, version 8.7.5* Never receive the email with verification code!!! So you cannot use to quickly do anything. Also, the search function and filters very rarely work correctly. ### 4/5 — Handy but could be better *2025-02-07, version 8.7.5* Handy to keep track of your rewards card but the search function is very poor so not the best app for browsing and shopping unless. ### 1/5 — Needs to be updated *2025-01-19, version 8.7.5* The app is good however the user interface definitely needs some updating, some updates need to be made to enable an efficient user activity of the app ### 1/5 — Absolutely unusable *2025-01-04, version 8.7.5* Menu skips back and forwards, filtering and sorting does not work at all. ### 1/5 — Imad *2025-01-03, version 8.7.5* Rubbish app, doesn’t work ### 1/5 — Hard to use *2025-01-03, version 8.7.5* I constantly get logged out from my account, constant glitches, difficulties searching for items, slow… very poor mobile shopping experience ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app for my favourite store *2026-07-14* Are you aware that you have no return button? Once open an item, that’s it. You cannot return to your search results, you have to start a new search. And do you know what happens when you want to open list of designers? Nothing. It gives you an option to shop ALL brands **Developer response:** Dear Bashar Ashal, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced while navigating the Harrods app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this has been recorded for our teams to review internally. Apologies for any disappointment this has caused, and thank you for sharing your experience. Harrods Customer Service ### 1/5 — Worst app *2026-05-05* Please fix website/APP **Developer response:** Dear Th7a, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app. At Harrods, we constantly strive to improve the experience for our customers. We would like to reassure you that your feedback will be shared with the relevant teams. To better understand your specific concerns, please provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service ### 1/5 — Rubbish *2026-01-03, version 9.5.1* Probably the worst app for any luxury store that I’ve had. Always issues with logging in and when you want to use the app in store you never can as it states “something has gone wrong, please try again later” ### 1/5 — Cuts out *2025-12-26, version 9.5.1* Anytime I go to shopping bag I’m thrown out of the app ### 1/5 — Failing App *2025-12-09, version 9.4.1* This app hasn’t worked properly for over 12 months now. Doesn’t matter how many times I delete the app and reload it, I am still unable to see my order history, or my favourite saved items. Such a rubbish app for an impressive store ! Please sort out these issues once and for all Harrods !!! ### 1/5 — App crash *2025-10-16* For 2 weeks i cannot access my harrods app **Developer response:** Hi, Thank you for sharing your feedback. We regret the dissatisfaction you experienced due to the Harrods App not opening and prompting an update. We understand how frustrating this must be, and we apologise for the inconvenience caused. Our technical teams are aware of this issue and are working to resolve it as quickly as possible to restore full access. To assist further, please contact us directly on +44 (0)20 7730 1234 or by email at customer.service@harrods.com, where a member of our dedicated Customer Service team will be happy to help. Harrods Customer Service ### 1/5 — Unable to open app *2025-10-05, version 9.3.6* As soon as I open app, it says to “update it” and it’s on the latest version. Pls fix ! ### 1/5 — Maintenance for well over a week *2025-10-05, version 9.3.6* App has been stuck in maintenance mode for well Over a week. Tried installing and reinstalling nothing to state otherwise working anywhere else ### 1/5 — New update very slow *2025-09-01* The app is horribly slow to load and sign into . **Developer response:** Dear Camera user 3, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this helps us to improve our service. To better understand your specific concerns, we invite you to provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email to customer.service@harrods.com. Harrods Customer Service ### 1/5 — Buggy *2025-08-24* The app is buggy guys. Fix it. Home page doesn’t even load. Everything is slow and lag. **Developer response:** Dear Tresedert, Thank you for taking the time to share your feedback. We regret the dissatisfaction you experienced with navigating through the app, we acknowledge the negative effect this has had on your online shopping experience. At Harrods, we constantly strive to improve the experience for our customers, and we thank you for sharing your feedback with us as this helps us to improve our service. To better understand your specific concerns, we invite you to provide additional information about your recent Harrods App experience. You can contact us directly on +44 (0)20 7720 1234 or by email to customer.service@harrods.com. Harrods Customer Service ## Most praised reviews (10 highest-rated) ### 5/5 — Beautifully designed *2024-09-27, version 8.4.5* Only thing i find is the amount of times it logs you out , frustrating ! ### 5/5 — Just love it *2024-09-16, version 8.4.5* Harrods has made it easier for online shopping. I’m enjoying it more than visiting the store. ### 5/5 — Dr Ayham Al-Ayoubi *2024-06-25, version 8.4.5* Great service and care as always. ### 5/5 — Mr Volodymyr Zayik *2024-06-20, version 8.4.5* Luv how online purchases are handled ### 5/5 — Favourite store *2024-06-10, version 8.3.11* Have loved and shopped with Harrods for over 50 years ### 5/5 — Excellent App *2024-04-30* The app has great features and it is pretty straightforward. You can visualise your points and cash balance immediately, and your benefits. You can do your shopping easily by applying the super-effective filters and know everything about Harrods. It's a beautiful means to have access to this sublime store. I do recommend everyone to download it. ### 5/5 — Great App *2024-04-30, version 8.3.11* Love the new app, it’s really easy to navigate! ### 5/5 — Love how convenient this app is!! *2024-04-16, version 8.2.11* The app makes me clearly know what kind of benefits that I have with the Harrods rewards card! And super easily to operate! Highly recommend🙌🏻 ### 5/5 — Amazing! *2024-04-15* The upgraded Harrods app its just got amazing! Starting with the design, usability, ability to change colour of the reward card based on your tier - I just love! Its much more user friendly, you can booked your 10% days straight from the app which cuts waiting time! ### 5/5 — Margaret *2024-04-11, version 8.2.11* I love the reward app, I can see my balance and it’s easy to open and use ❤️❤️❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*