# Hartford Federal Credit Union — user reviews > 21 indexed App Store user reviews of Hartford Federal Credit Union by Hartford Federal Credit Union, rated 4.74/5 from 1,151 ratings. - Source: https://appshunter.io/ios/app/hartford-federal-credit-union/id1072846141/reviews - App overview in markdown: https://appshunter.io/ios/app/hartford-federal-credit-union/id1072846141.md - Rating breakdown: 5★ 876 · 4★ 89 · 3★ 30 · 2★ 5 · 1★ 26 ## What do users think of Hartford Federal Credit Union? Overall sentiment: neutral **Pros** - 👍 Excellent customer service - 🚀 Convenient mobile deposit - 👍 Easy to navigate app - 👍 User-friendly app **Cons** - 🐛 Buggy app with issues - 🤔 Limited app features - 💰 Excessive overdraft fees - 🤔 Lack of app updates **Commonly reported bugs** - Touch ID not working - Unable to view checking account information **Most requested features** - Ability to view transactions in the app - Improve sign-up process and instructions ## Newest reviews (1 of 21) ### 4/5 — Convenient! *2018-01-31* App is handy to check balances and move money around in a snap. Transfer feature hasn't been working for some days now so that’s concerning. Otherwise app is awesome... when it cooperates. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unknown charges *2026-05-23* I don’t like the small fees ### 1/5 — New design *2025-09-06* The app been the same way with no major updates. Very limited ### 1/5 — Horrible overdraft fees *2025-01-16* This people use this overdraft to milk customers. As soon as there is a dollar short in your account they charge you $35 even if you make a deposit right away. So horrible ### 1/5 — Mobile app *2023-05-03* The bank customer service is poor , been trying to add my checking account to the app for two weeks now , l call and went to the bank in person and still nothing. ### 1/5 — It’s 2020! Update with the rest of the world! *2020-01-22* 😤 ### 2/5 — Concern *2017-08-28* The does indicate on how to sign up in order to be able to use the app accurately ### 3/5 — Credit cards *2022-10-11* It would be nice to see your transactions in the app. ### 3/5 — The app is cool *2018-07-06, version 5.9.1.16* The app Is ok I guess since I only have a savings account I don’t get to use everything about the app ### 3/5 — Touch ID not working? *2016-01-28* Good app so far, but it prompts me to enable Touch ID, the Touch ID screen pops up but when it reads my finger it says Sorry Alternate Authentication is not enabled. I've closed out and even terminated the app and no matter what I do I can't enable it. Good work so far please fix! ### 4/5 — Great app *2026-05-17* Great app. Works well ## Most praised reviews (10 highest-rated) ### 5/5 — Service top notch *2024-11-06* Good customer service anytime of the day, and the in/out service is excellent meaning no time waiting for long in the line. ### 5/5 — Great app and bank *2023-06-13* The Hartford credit union is a great bank. I’ve used bank of america before and I would rather have my accounts with these guys. They do a great job and they’re very personable. ### 5/5 — Mobil deposit is so easy! *2020-05-25* So helpful ### 5/5 — Best bank ever *2019-10-13* I really like this bank all my banking issues with Bank of America went out the door since I joined the credit union ### 5/5 — Easy to use *2016-12-12* Very easy to navigate and use this app! Check accts, transfers, pay bills... Very user friendly. ### 5/5 — I love this app *2016-10-14* It's very easy to use, I can access my account with the finger scan move money from one account to another,This makes handling my money 100 times easier ### 5/5 — Love it *2016-08-04* Simple and straight to the point. Can see every transaction and easy to transfer money between accounts. ### 5/5 — Love it *2016-07-28* Excellent app! Easy to navigate! ### 5/5 — Easy to Use *2016-04-01* Love the new Hartford FCU app. It's super easy to use, gives a better breakdown of accounts and the fingerprint security is genius. Two words: Love It. ### 5/5 — Eh *2016-03-11* It has gotten much better after the update but I still can't review my checking account information without it saying unable to view this at the moment service unavailable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*