# Harvard Pilgrim

> Health plan management app for benefits, claims, providers, and health records. (iPhone/iPad app by HealthTrio LLC.)

- Source: https://appshunter.io/ios/app/harvard-pilgrim/id804851318 (this page in markdown: same URL + `.md`)
- Developer: [HealthTrio LLC](https://appshunter.io/developer/681408577)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 1.50/5 from 160 App Store ratings · 94 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 35 MB
- Languages: American English
- Released: 2014-10-30
- Data updated: 2026-09-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/harvard-pilgrim/id804851318/reviews.md

## What is Harvard Pilgrim?

The Harvard Pilgrim Mobile App gives you access to your personalized account with:

o Benefits & Eligibility: View your benefits, access your digital ID card, find or change your PCP, and view your deductible and out-of-pocket info
o Claims: View the last 18 months of your claim’s history
o Find a Provider: Locate a nearby provider, urgent care center, hospital or pharmacy
o Your Health Record: Be in the know and view your past medical visits and procedures, immunizations, and medications 
o Message Center: Access your mailbox to receive and send messages to Harvard Pilgrim
o And much more!

The Harvard Pilgrim Mobile app helps you stay informed about your health plan and contact us if you have any questions.

## Key features

- Benefits & Eligibility
- Digital ID Card
- Claims History
- Find a Provider
- Health Record Access
- Secure Messaging

## What do users think of Harvard Pilgrim?

Overall sentiment: negative

**Pros**

- ✅ App works smoothly when functioning properly
- 🆔 Digital insurance card accessible
- 🔍 Provider search capability
- 📱 Mobile convenience for viewing basic information

**Cons**

- 🐛 Persistent login failures and authentication loops
- 🐛 Face ID authentication broken - accepts login then returns to login screen
- 🐛 Password validation issues with mismatched criteria
- 🐛 App crashes and freezes frequently
- 🐛 Loading loops when clicking functions
- 🐛 'Device offline' error messages despite active connection
- ❌ Limited functionality compared to website
- ❌ Missing core features (bill payment, deductible tracker, claim filing)
- ❌ PDF viewing and formulary access broken
- ❌ Provider search returns different results than website
- ❌ Cannot add digital card to Apple Wallet
- ❌ Restricted access to eligibility and benefits information
- ⚠️ Slow performance and sluggish navigation
- ⚠️ Confusing and outdated user interface
- ⚠️ Poor customer support accessibility (404 errors, email restrictions)
- ⚠️ No in-app feedback mechanism
- ⚠️ Inconsistent database synchronization between app and website

**Commonly reported bugs**

- Login authentication loop - Face ID accepts but returns to login screen
- Password creation validation failures with contradictory requirements
- Constant password change prompts despite recent password updates
- App stuck at loading/authenticating screens
- Device offline error messages on active connections
- App crashes on launch or during navigation
- Provider search returns zero results or inconsistent results vs website
- PDF formularies fail to open or display as gibberish
- Deductible tracker button non-functional
- Claims not displaying in app despite appearing on website
- Digital insurance card fails to add to Apple Wallet
- Map function displays blank pages
- Advanced search temporarily unavailable message
- App incompatibility with iOS versions (iOS 11, iOS 14, iOS 26)
- Support link returns 404 errors
- Secure message to customer service returns error screens
- App doesn't maintain login state after closing
- Primary care provider search shows 'not found' errors
- Error 500 when clicking provider names

**Most requested features**

- Bill payment functionality within app
- Working deductible tracker with remaining balance display
- Ability to file claims directly from app
- Download statement of benefits
- Detailed coverage and cost information
- Contact us/customer support page in app
- Improved provider search with accurate results matching website
- Working map function for provider locations
- In-app feedback/bug reporting system
- Better benefits and coverage details display
- Persistent login sessions after closing app
- Dark mode option
- More comprehensive claim viewing and tracking

## Recent user reviews (10 of 94)

All indexed reviews: https://appshunter.io/ios/app/harvard-pilgrim/id804851318/reviews.md

### 1/5 — Please fix the log in

*2026-07-21, version 72.1.1*

Unable to get past the log-in. Would love to tell you how the rest of the app works but I can’t get into it!

### 1/5 — Barely functional

*2026-06-09*

Very rarely do I use an app bad enough to prompt me to write a review. As I’m sure you can guess from the overall star rating, this is one of them. If you’re able to even get the app to allow you to login(big if), once you get to the app dashboard half of the features shown just bring you back to your web browser to repot in AGAIN(once again assuming those buttons are even functional).

### 1/5 — Unacceptable

*2026-05-31, version 70.2.1*

Worse than you hope.

### 1/5 — The app doesn’t even open

*2026-05-23, version 70.2.1*

Can’t get passed your login, what a useless app

### 1/5 — Digital insurance card not adding to Apple wallet

*2026-04-29, version 69.1.1*

The digital insurance card is not adding to the Apple wallet. I click “add” and then go to the Apple wallet and it’s not there.

### 1/5 — Worst app everrrrr

*2026-04-27, version 69.1.1*

I never wrote reviews for apps but this is by far the worst I have seen. It takes forever to load, the MFA setup takes to many tries and is frustrating.

### 1/5 — Horrible. Haven’t been able to use for months now.

*2026-04-25*

But my premium is going to increase by 15-20% next fiscal year (July2026) and I can’t even use the app. Asks me if I want to use FaceID to log in- it does its thing, “loads” then brings me back to the same page for FaceID. Garbage app. Overly expensive insurance. At least give us a functional app FFS.

### 1/5 — Unable to login

*2026-02-03, version 66.1.1*

Unable to login- have message saying log on to website and change password. Even after I did that still got the same error.

### 1/5 — Can't even create account on iOS 26

*2026-01-22, version 65.1.1*

It keeps adding a space so the passwords never match. Buggy.

### 1/5 — Terrible. Can't even view PDFs

*2026-01-08*

I want to find the formulary for what is covered this year, especially for my kid's medications, because getting hit with a surprise $300 for maintenance meds is unconscionable. Can I find this? NO! Can I view formularies anywhere on the app? NO! At best, I was able to download some gibberish that turned into a PDF in my reader, but another one was broken and would not be viewed that way, either. I can't even see if the claim on insurance for my kid's meds looks weird because when I try to view their claims, I'm not permitted!

This app is as bad as their website.

## Frequently asked questions about Harvard Pilgrim

### What can I do with the Harvard Pilgrim Mobile App?

The app allows you to view your benefits and eligibility, access your digital ID card, find or change your PCP, and view deductible and out-of-pocket information. You can also view your claims history for the last 18 months, locate providers, and access your health records.

### How do I find a doctor or facility?

The 'Find a Provider' feature allows you to locate nearby providers, urgent care centers, hospitals, or pharmacies. You can use this to find healthcare services that are covered by your plan.

### Is there a cost to use the Harvard Pilgrim Mobile App?

Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees associated with its core functionality.

### Can I communicate with Harvard Pilgrim through the app?

Yes, the app includes a 'Message Center' which allows you to access your mailbox to receive and send messages to Harvard Pilgrim. This provides a secure way to communicate about your health plan.

### What health information can I access?

You can view your past medical visits and procedures, immunizations, and medications. This feature helps you stay informed about your health history and manage your care.

## Version history (last 5 releases)

### 73.4.1 — 2026-08-27

Design updates, bug fixes & performance improvements.

### 73.2.1 — 2026-08-19

Design updates, bug fixes & performance improvements.

### 73.1.1 — 2026-08-06

Design updates, bug fixes & performance improvements.

### 72.2.1 — 2026-07-25

Design updates, bug fixes & performance improvements.

### 72.1.1 — 2026-07-12

Design updates, bug fixes & performance improvements.

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## More apps by HealthTrio LLC

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All apps by HealthTrio LLC: https://appshunter.io/developer/681408577

## Related topics

[harvard pilgrim](https://appshunter.io/ios/topics/harvard-pilgrim) · [harvard pilgrim myconnect](https://appshunter.io/ios/topics/harvard-pilgrim-myconnect) · [harvard pilgrim health care](https://appshunter.io/ios/topics/harvard-pilgrim-health-care) · [harvard pilgrim health](https://appshunter.io/ios/topics/harvard-pilgrim-health) · [pilgrim insurance](https://appshunter.io/ios/topics/pilgrim-insurance)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*