# Harvey Nichols — user reviews > 48 indexed App Store user reviews of Harvey Nichols by Harvey Nichols Group Limited, rated 3.70/5 from 3 ratings. - Source: https://appshunter.io/ios/app/harvey-nichols/id1572981218/reviews - App overview in markdown: https://appshunter.io/ios/app/harvey-nichols/id1572981218.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 2 · 2★ 0 · 1★ 0 ## Newest reviews (12 of 48) ### 2/5 — Pointless *2026-02-17, version 2.3.4* You can’t even add your reward card to your Apple Wallet. Can you fix that issue finally please, it’s been acting up since day one. ### 3/5 — Better of using the website *2026-01-17, version 2.1.30* There’s not much benefit to using the app, the foundation I use only stocks like 10 of the colours on the app whilst site has full range and then the wish list does not update if an item has sold out or shows if the item is on offer. For a luxury brand you would expect much better. Only thing I like is the benefits section that’s useful ### 2/5 — Functional? *2026-01-07, version 2.1.30* Are there any developers team behind ? Why bugs aren’t fixed? Wish list doesn’t work. Website and app don’t screen under one account, why? Could be much functional. I Browsing you see just 2 items in a row, top screen doesn’t slide away, don’t allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing? ### 3/5 — Functional? *2025-10-19, version 2.1.30* Could be much functional. I Browsing you see just 2 items in a row, top screen doesn’t slide away, allow you to see more. Like button doesn’t respond for a couple of months. Do you ever test the final version before releasing? ### 2/5 — Non-functional app; useless *2025-04-06, version 2.1.27* Most of the 5 star reviews are fake (the little difference between these reviews’ titles) but this and the other ones criticizing it are real. It has a bunch of bugs and will take more time to navigate than building your own Harvey Nichols store from scratch. ### 3/5 — Rewards code *2025-03-01, version 2.1.27* Cannot add it to wallet ### 2/5 — Can’t use gift vouchers *2024-02-28, version 2.0.30* Had £100 in vouchers and have now realised you can’t use them online. ### 1/5 — Horrible app horrible company *2023-09-04, version 1.6.1* Bought My partner £260 bottle of perfume, when the delivery came I could tell the box was empty so I open the box in front of delivery man and my door bell cam. Got hold of Harvey Nichols who told me they will investigate it. I explained my partners birthday was next week but to be honest the person I spoke to didn’t care one bit. It’s the first time I used the app and I’m kicking myself for it as I usually go into store and get it but after this terrible experience I won’t be using the app or store again. Stay well clear from this app don’t get bit like it did. ### 1/5 — Laughably bad *2022-08-17, version 1.6* Just the mobile website reskinned and somehow made less reliable. Not premium in any way ### 1/5 — Next to useless again *2022-08-09, version 1.5* This app replaced a perfectly functional app, and it turns out it’s not really an app at all - it’s just their website. The developers did do a few updates that made it a little better (eg apple wallet for the membership card) but the most recent update doesn’t even want to seem to let the log in function work - even deleting and reinstalling hasn’t fixed it. Adding points is hit and miss - quite why Harvey Nichols haven’t provided the team in their restaurants with the ability to scan a card is anyones guess! Therefore, it’s next to useless, you’re better off going straight through a browser to see what you need. Don’t bother downloading. ### 1/5 — Rubbish *2022-07-31, version 1.5* The old app was great and always worked. HN should be embarrassed by how bad this one is ### 1/5 — Useless *2022-05-26, version 1.4* I really don’t understand how you haven’t fixed the problems with this app. It’s terrible. It signs you out constantly (having to sign into the rewards section each time is a terrible idea, I don’t have time for that at the till). It doesn’t fit the iPhone 12 mini. The last app was wonderful! Please at least have our membership card available easily!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Slowest app ever *2026-03-22, version 2.3.5* Use website. The app is so cumbersome and slow to add or delete wish list items it’s not worth using. You can’t even see the full wish list in the app. It’s a dud. ### 1/5 — App not working *2026-01-28, version 2.3.1* The app is not working correctly since the ‘Rewards’ upgrade. Just showing error messages all the time ### 1/5 — Wallet *2026-01-23, version 2.3.1* Still can’t add the loyalty card to my wallet even after the new update to the app. Been like this a while now and seen others with the same issue ### 1/5 — Poor *2025-11-09, version 2.1.30* The loyalty card has an option to add to Apple Wallet. However, this does not work. It would appear the developers do no testing. ### 1/5 — Can’t add to Apple wallet *2025-02-19, version 2.1.27* I’m wanting to add my rewards card to my Apple wallet however the ‘add to Apple wallet’ button doesn’t work on the app. ### 1/5 — Won’t add to wallet *2024-11-05, version 2.1.24* I’ve tried emailing HV direct but no one replies. The app will not load onto my iPhone wallet even though there is a specific button to add it. How do I remedy this ### 1/5 — Rubbish *2024-08-24, version 2.1.15* Says customer has exceeded daily association limits when trying to add points. Cannot add manually. Could not be added in store. Hopeless ### 1/5 — Bad update *2023-10-14, version 2.0.2* The updated app is less easy to navigate than before - dumb ### 1/5 — App? What app? *2023-10-11, version 2.0.2* I mean it’s just a glorified mobile website rehashed into a downloadable app that doesn’t really work very well ### 1/5 — Awful upgrade *2023-10-08, version 2.0.1* The October 2023 updated app is even worse than the last upgrade. The sign in is not stable and the loyalty card is not showing, which means I can’t collect points or receive discounts. Please fix urgently ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2023-01-05, version 1.6.1* I love Harvey Nichols so much, they are so amazing and offer stuff for everybody and before you say “its all expensive” they have stuff under £100 u just need to look and even their sale items are great, just a 10/10 shop! ### 5/5 — 1000% better *2022-07-13, version 1.5* I’m so glad that the app has been updated, waiting months for a really small reward was never worth the wait. The new cashback system means that I get 4% rewards on everything i buy in store and can redeem it wheneve I want. The free glass of Prosecco In store is always a win as well!!! 🥂 ### 5/5 — Harvey Nichols know how to get it right! *2022-06-29, version 1.4* Harvey Nichols have got it right with their launch of the new app, customers now get cash rewards on purchases along with the amazing benefits!! ### 5/5 — Great new start *2022-06-29, version 1.4* Great to find the best deals when shopping with Harvey Nichols. Seems like you can add your membership to your Apple wallet now which is great! ### 5/5 — Better benefit and reward system at last *2022-06-28, version 1.4* By joining Harvey Nichols new reward program I’m getting now up to 5% cashback after every shopping spree at store or online. Also good thing is that loyalty members got early bird sales online and in store. Over all good benefit system. I’m on level 3 now and I get free drink in bar whooopp and also 15% off fashion what is a really good benefit. 🛍🛍🛍 ### 5/5 — The benefits are amazing *2022-05-04, version 1.3* I love the new layout of the rewards app and how you can choose your own benefits to suit your lifestyle. I also like how you can now save your points for one big purchase rather than waiting each quarter ### 5/5 — Better than original app *2022-05-04, version 1.3* Get double the cash back of the previous app in store. You can customise your benefits now! Best shopping app. ### 5/5 — Love the cash back option! *2022-05-04, version 1.3* Much better cash back system, collecting points that you can use almost straight away is much better than the old vouchers. Easy to use, love it :) ### 5/5 — Sally 1980! *2022-05-04, version 1.3* 👍 loving the cash back rewards! ### 5/5 — Great app - 5 stars *2022-02-08, version 1.2* Perfect app, easy to use and a great way to see your points build up and to see what benefits you can use 🙃👍🏼 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*