# Hat Creek — user reviews > 38 indexed App Store user reviews of Hat Creek by Hat Creek Burger Company, LTD., rated 4.86/5 from 1,314 ratings. - Source: https://appshunter.io/ios/app/hat-creek/id6464308914/reviews - App overview in markdown: https://appshunter.io/ios/app/hat-creek/id6464308914.md - Rating breakdown: 5★ 1,203 · 4★ 71 · 3★ 21 · 2★ 8 · 1★ 11 ## What do users think of Hat Creek? Overall sentiment: positive **Pros** - 🚀 Awesome burger! - 👍 The meat in the sandwich's is amazing - 👍 Excellent customer service - 👍 Great food, great service - 👍 Love this place! Great food **Cons** - 🐛 if you're going to use an app for drive through pick up , train the employees on what to do when a drive thru mobile order goes through - 🐛 It won't let me redeem offers - 🐛 The app interface to earn points is awful. Anytime I go to scan my receipt. It fails. I have to manually enter the information from the receipt, every time, and the given QR code to scan at the counter always fails as well. - 🐛 Trying to read the bar code with the camera is not working. **Commonly reported bugs** - It won't let me redeem offers - The app interface to earn points is awful. Anytime I go to scan my receipt. It fails. I have to manually enter the information from the receipt, every time, and the given QR code to scan at the counter always fails as well. - Trying to read the bar code with the camera is not working. **Most requested features** - There is no place for leaving instructions for no salt or add this or remove this please add and I will use the app. ## Newest reviews (13 of 38) ### 4/5 — Yummy but cold *2025-12-06, version 1.1* The food was cold except the fried pickles. From the time we ordered to the time it was delivered was very reasonable like only 25 min. Which is surprising that the food was cold. ### 5/5 — A Favorite *2025-06-08, version 1.1* We have had a Sunday ritual of HatCreek for lunch for quite some time now! I really enjoy the grilled chicken sandwich wrapped in lettuce w/ fries & strawberry shake. 😋 And, Jeff, the Manager is really nice & friendly! ### 5/5 — Fun/ good hamburgers *2025-04-11, version 1.1* We had a great time and good burgers ### 5/5 — Great spot! *2025-04-06, version 1.1* Just had a great experience at our maiden voyage to Hat creek. The fried chicken sandwich was great along with the burger. The fries were so tasty. Stacey was the person that took and delivered our order. She was so nice and friendly. Thanks for having people like Stacey in your employ. ### 5/5 — The Cowboy Burger *2024-12-16, version 1.1* Awesome burger!!!! ### 5/5 — Food is great, *2024-11-16, version 1.1* The meat in the sandwich’s is amazing. ### 5/5 — Ryan Express cuisine *2024-11-11, version 1.1* I grew up watching the esteemed Nolan R. #34 and when Austin’s HCB teamed up with them I went wild, but not as wild as Robin Ventura did at the Arlington game when Mr. Nolan handled him. My brothers and I were in centerfield with Mom and Dad and will never forget it and will never stop eating his beef. ### 4/5 — Rewards….YEA *2024-10-04, version 1.0* Looking forward to using rewards! Great way to thank regular patrons. ### 5/5 — Good burgers *2024-09-19, version 1.0* Excellent customer service ### 5/5 — The best of everything! *2024-09-15, version 1.0* They have the best burgers we have had anywhere. They have a pretzel bun that is amazing. Their shakes are outstanding! We go a couple of times a week to eat at Hat Creek because it’s so delicious. ### 5/5 — Great place to be *2024-04-30, version 1.0* Great food great service ### 5/5 — Great food *2024-02-22, version 1.0* Love this place! Great food, ### 5/5 — Awesome *2024-02-08, version 1.0* Susy was very helpful and thorough with our order , Thankyou! ## Most critical reviews (10 lowest-rated) ### 1/5 — No dine in order from app *2026-04-21, version 1.1* I like to dine in at the store without waiting in the line to order. So I like to sit down, let the kids play, then order from my app. But there isn’t an option for me to order a dine in. ### 1/5 — Not the norm *2025-11-25, version 1.1* Usually, my experience at Hair is five stars and amazing but today was just an off day. I asked for a southwest wrap and lettuce. It came with a bun. I asked for a side of hot sauce. They didn’t give me any. I paid for a large Coke, zero and got a medium and then showed it to him and they gave me a large. They had a problem with my gold card too because it was metal and they said it crashed the system. Every encounter at Hair has been good, but this one was just gone. The people were great as usual. ### 1/5 — Why no dine-in option? *2024-04-20, version 1.0* Major fail not having a dine-in option when placing your order ### 1/5 — Horrible *2024-03-10, version 1.0* The app interface to earn points is awful. Anytime I go to scan my receipt. It fails. I have to manually enter the information from the receipt, every time, and the given QR code to scan at the counter always fails as well. ### 1/5 — Purchase Points *2024-02-05, version 1.0* It should say on the receipt how long you have to scan the bar code and earn points. ### 1/5 — Just wanted lunch *2023-11-28, version 1.0* Wanted lunch. Spent the last hour simply trying to pay with a gift card. So I will be deleting this app and deactivating my account. ### 2/5 — Trainings on Mobile Ordering *2024-10-19, version 1.1* if you’re going to use an app for drive through pick up , train the employees on what to do when a drive thru mobile order goes through ### 2/5 — Bar Code scanner does not work *2024-01-05, version 1.0* Trying to read the bar code with the camera is not working. ### 3/5 — Very average *2026-07-03, version 1.1* My wife and I got the Little hats. Just enough. Burger was just average. Nothing special. Atmosphere is noisy due to lots of children. Love kids but not a place for conversation. 2 burgers took a long time to prepare. No special orders for us. Veggies were fresh but burger was bland and light on flavor. Not especially friendly service. First visit. Not likely to go out of our way to be back. ### 3/5 — App issues *2024-09-23, version 1.0* It won’t let me redeem offers ## Most praised reviews (10 highest-rated) ### 5/5 — Great toddler place! *2026-07-08, version 1.1* We love the food, play area, and relaxed environment for our toddler and family! ### 5/5 — Good food *2026-06-12, version 1.1* Best burger in town no doubt. Lettuce rapped are great. ### 5/5 — Great food and atmosphere *2026-04-12, version 1.1* I love how each Hat Creek location always has consistently great food and great service. You have also done a good job updating your rewards program. ### 5/5 — How hat creek started *2026-03-19, version 1.1* Hat creek has a nickname it’s burger creek and the burgers are yummy I also I like it wen you get rewards it’s fun at hat creek . My kids like to play on the playground .and the beer is Asome I love hat creek.🙂🥰😍 ### 5/5 — Family Friendly *2026-03-15, version 1.1* We enjoyed eating here since I have celiac disease and had options to eat with my entire family. The kids loved the playground as well. ### 5/5 — 1st time at Hat Creek *2026-01-19, version 1.1* I saw online that they had gluten free chicken sandwich and nuggets and made a 30 minute drive to try it! The fried chicken sandwich and nuggets were so good and I loved all the different sauces. I also got a free small burger for signing up for rewards and it was delicious too. I wish it was not 30 minutes from me or I would be here every weekend lol ### 5/5 — Floyd *2026-01-04, version 1.1* Great customer service! Thank you!😀 ### 5/5 — The best for Kids in Rr *2025-11-11, version 1.1* really enjoy coming to Hat Creek in Round Rock! The burgers are always fresh and tasty, and the fries are perfectly crispy. The place is clean and family-friendly, with a nice outdoor playground where kids can have fun while parents relax. The staff is friendly and the service is quick, even when it’s busy. It’s a great spot for a casual lunch or dinner with family and friends. Highly recommend it! ### 5/5 — Amazing *2025-10-31, version 1.1* Thank you for having gluten free amazing food. Our only go to burger place now. You made the simple things in life so amazing. ### 5/5 — Wow! Great Burgers! And awesome Service! *2025-10-23, version 1.1* Just tried Hat Creek Burger Company on East Exchange in Allen. They are right in front of HEB. Delicious high quality food. They said they use Nolan Ryan Beef always fresh never frozen. They also serve sweet potato fries and tater tots. Friendly staff and good prices for the high quality food. They also have multiple locations. Check them out. A very enjoyable experience! 5 Stars! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*