# Hathway Broadband > Broadband service management app for booking, billing, usage tracking, and support. (iPhone/iPad app by Hathway Digital Cable TV.) - Source: https://appshunter.io/ios/app/hathway-broadband/id1201194871 (this page in markdown: same URL + `.md`) - Developer: [Hathway Digital Cable TV](https://appshunter.io/developer/1073137580) - Category: Business, Finance - Price: Free - Rating: 3.35/5 from 24,356 App Store ratings · 21 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 70 MB - Languages: American English - Released: 2017-03-03 - Data updated: 2026-09-02 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/hathway-broadband/id1201194871/reviews.md ## What is Hathway Broadband? Hathway Broadband is India’s one of the largest and leading high speed broadband service provider. Hathway Broadband app will enable you to do multiple things at one place with the ease and flexibility. You can do following with the app : (a) to book a new connection (b) track your usage (c) bill payment (d) plan change (e) Register / track all the queries raised related to service / address change / shifting / payment etc. (pls add if any) (f) Top up ## Key features - Book new broadband connection - Track data usage - Bill payment - Plan change - Register/track service queries - Top up account ## Recent user reviews (10 of 21) All indexed reviews: https://appshunter.io/ios/app/hathway-broadband/id1201194871/reviews.md ### 1/5 — Horrible *2026-06-02* Your services and customer support are the worst. I have never worked with customer support that is so useless. I had to call and beg for days to get someone to come and install the router to my new places and finally when it was done after threatening to churn, the WiFi is not working since three days. I have reached out to support multiple times to get the exact same verbiage from three different agents who have all been saying that someone will call me back without a timeline when no one does end up calling back. They promised that someone would come and check the issue today from 1-2 and that hasn’t happened either after I planned my day surrounding this. When I reach out to support, it’s same dialogue again. I understand, I have escalated this, someone will reach out as soon as possible but I cannot give you a timeline. I don’t understand how it’s okay to treat customers who pay for your services, this way. ### 1/5 — Worst wifi experience *2025-01-27* I am a GenC and have been using wifi since I was born but hathway service provider is the worst. I have taken 3 months plan and have been using this wifi since past 20 days. At the start of the plan it worked fine with minimal wifi down time but after 15 days, everyday the hathway wifi works only for 30mins and rest 23hrs 30mins is the down time. I have never ever used such useless wifi. Even the customer support on app or the phone number provided those people know nothing and just have 1 line - technician will arrive and fix it within 4hrs. But nobody contacts. If we call customer care and fight with them, ask them to forward the call to higher management people on about 3-4calls then we get wifi service within seconds that too just for 30mins. This is my real everyday story after 15 days of hathway showing its true colors. There is no one to listen and fix the issue. Pathetic customer support. I deeply regret trusting hathway for wifi service. Now my 3months money is stuck with hathway, giving no service, no refund. It’s better to go for some good wifi providers like airtel, jio. But never put your money, waste your time and fight everyday leaving all your work for the service which you have already paid beforehand in hathway. ### 1/5 — Not worth it *2024-08-06* I am a Hathway user from 2020 till up to date. I had move to a new location within my area and I had raise a request for relocation on Saturday for Monday 10:00 am and the engineer came around 2:00 pm and check the location and said their device had some defect (that small box they carry with them- like a Car battery) so they will be back after 30mins. I waited for 3 hours and those engineers are making excuses by saying they will come after one hour but they never returned and for which I had to take leave and then I called the Customer Support they said they send someone tomorrow which is on Tuesday to fix it. So on Tuesday one of the guy called and told me to share the location and said they will send someone for the location but after waiting for half day, nobody showed not even attending the calls or shows any assistance. This is such a pathetic experience. I usually don’t give bad feedback but your service compel me too. Now I am immensely waiting for your call. As I know you guys will call for your setup box. I am ready to slip over you. Highly recommended, don’t even think to get their services. It’s so frustrating and just a waste of time, energy and money. ### 1/5 — Poor customer service *2023-12-09* I have been using Hathway for sometime and referred to my friend. For installation itself Hathway is taking more than 2 days. If installation is going to be delayed then please inform the customer that you will come/will not come on that day and be it. For my friend they told it will take 1 day to come for installation and executive never called back or no messages. We are calling multiple times to follow up and for payment executive called us back to back and get it done within half an hour. Later, he told team will come but there is no response. We have waited for 2 days and they are calling on next day. I’m unable to work for those 2 days because of internet and installation team is reaching to us on weekends. If you guys are not going to come for installation within a day then why you are forcing the customer to pay immediately. Why can’t you get the payment post installation like other service providers. Also we tried to reach Hathway customer care number, that automated response system is totally irritating. Very hard to reach the customer care person and support email also useless, better you can remove it. Because whatever we mail, it’s only one way communication. So I’ve cancelled the internet service due to poor support. And for refund executive says it will take 15 days to month. Totally unacceptable. ### 1/5 — Worst app and connection ever *2023-08-31* I’m staying in Chennai, thanks to my bad luck and monopoly of Hathway in my area, I’m don’t have any other choice besides Hathway. For initial connection the sponsor/service provider used to come 5 times a day to convince me. Listening to his false promises and also not much of an option I chose this network. Since than it has become painful and frustrating. First it goes unserviceable every second week and second they would never response. One will ask you to register complaint on the app than the next one will say something irrelevant. It’s been more than a week and the issue is yet to be resolved. They have stopped answering my calls now. It becomes frustrating to try for something 30 times a day and nothing ever happens. I have to pay for entire month rent but half of the times it’s not working. I strongly recommend not to use this connection and avoid any unnecessary pain. Thanks ### 1/5 — Worst Internet Service Provider in India *2023-06-07* Hathway is undoubtedly the worst Internet service provider in India as i can understand from my own experience and from the reviews posted by many others. Hathway has appointed employees out of which many are pure idiots who doesn’t update any information in their system and on daily basis call you 20 to 30 times a day, asking for the same information. I was forced to disconnect their service six months ago only for the reason that I wanted some peace of mind from these unwanted calls. After six months of disconnection and modem given back to Hathway, they are still calling me, asking to renew the monthly subscription. These stupid people over there still don’t know that the modem is taken back by Hathway six months ago. It is such a poor and terrible service. Never give your phone number to Hathway or else you will be forced to destroy your SIM card and take new number. I am rating them as 1/5 because I can’t find zero or negative numbers for review. ### 1/5 — Torture behaviour with customers *2023-01-31* Currently i don't want to use the services of hathway so when my plan got over i didn't made any recharge, i got a call from them for recharge i clearly mdntioned that current i don't have use i will recharge it whenever i need but again i was getting the same calls from last 1.5 months i am really frustated with their beahaviour and questions in a day i get 10 calls from hatway from morning to evening, i am really fedup with them its my choice to make recharge or not but they are mentally touchering me by their calls from different numbers, i asked them to take the moderm back and disccont the connection but still no response and same calls even there is no customer care number of hatway, i suggest not to take hatway connection, if they had not done multiple calls daily i might recharged the connection according to my use because earliar i was using it but i dont want to recharge now and i will never recharge i am really frustrated with same types of multiple calls, i genuinely suggest not to take Hatway because when it come for service issues they don't response and when i comes to recharge they frustate the customer there is no help by anyone no custome care number i really need a disconnection don't call me i have my works. ### 1/5 — Fraudsters *2022-09-17* We had been using this service for past one and a half year without any issue but for the last two months the speed decreased exponentially. We had opted for a pack of 100 mbps and get somewhere between 5 to 7 mbps. Raised a ticket a week ago. No call back, no follow up and no resolution which is funny coz they will call you twice a day, everyday, when renewal is due from our end. Each time we called the customer care to cancel the service, the executives literally begged us to give them another chance and that they will solve it within 24 hours. Same story every day for the last 7 days. If you highly rely on internet to work from home or for your kids’ online classes then this is not the service provider for you. Please go to the competitors. Hathway does not take their paying customers seriously. We have finally raised a ticket to terminate our services on their faulty automated service menu and they haven’t acted upon that as well. (FYI - once you raise a termination request, they will not connect your call to the customer care. So if you don’t need their services anymore, you can go to hell for all they care). I generally opt for quarterly plans to avoid the hassle of recharging every month and my current plan expires after two and a half month but I can’t wait to hear their idiotic excuses for why they cannot give me my refund even if I won’t be using their connection anymore 😊 ### 1/5 — Should have deducted stars if the option available *2022-05-04* I don’t know where to start with because there are so many cons with the app. To start with, i will highlight the unwillingness of company to put up a customer experience first. How can a company launch an app and a chat support with doing a UAT itself. Their newly launched chat support doesn’t even have an option to right a message (on ios at least). The app never give the correct information about due dates, new or other options to change the plan etc. most of time their support system is under maintenance. No other option is available to log an request other than routing through their chat support (which is useless). Never in last 3 years i have found the speed test working on the app. I can go on for longer but i would rest my case by saying the owners to teat the app before launching or at least invest in upkeep of the app as well. ### 1/5 — Hathway is worst service provider. *2022-03-10* When I took the connection I was quite satisfied with the service, but then I realised they have worst customer care service. I moved from Noida to Gurugram at a location where they didn’t have their connection, despite having 2 month of service left I asked them to come pick the device and disconnect my service, but instead of taking my request they simply ignored. For 6 month they harassed me day in and out despite repeating the same statement again and again. I had to keep my phone shut most of the time because they used to call me more than 10 times a day. When I said if they call me one more time i will sue their company do you all know what they did? Sent me a legal letter asking for the device to be taken to their place and surrender. When they gave service I didn’t go to their office they came so after I stop using their service they treat people as servants, more over instead of confirming their own team they dared to mail me the letter when it was a clear case of fault from their end. DUDES U CAME TO GIVE U SERVICE SO IT WAS YOU WHO HAD TO COME PICK IT UP. Now I have made my mind to fight a case for the mental harassment and the threatening mail despite their own fault. If they are calls centre they should have my recording in case if they don’t have them they are fraud again .. so it’s win win for me.. ## Frequently asked questions about Hathway Broadband ### How do I book a new Hathway Broadband connection? You can book a new Hathway Broadband connection directly through the app by selecting the 'book a new connection' option and following the on-screen instructions. ### Can I track my internet usage with Hathway Broadband? Yes, the Hathway Broadband app allows you to easily track your data usage. Simply navigate to the 'track your usage' section within the app. ### How do I pay my Hathway Broadband bill? Bill payments for Hathway Broadband can be made conveniently through the app's 'bill payment' feature. You can also top up your account if needed. ### What kind of service queries can I register with Hathway Broadband? You can register and track various service-related queries, including issues with service, address changes, shifting your connection, and payment inquiries. ### Does Hathway Broadband offer different plans? Yes, you can change your existing Hathway Broadband plan through the app. Look for the 'plan change' option to explore available plans. ### What is the age rating for Hathway Broadband? Hathway Broadband has an age rating of 4+, making it suitable for a wide range of users. ### How often is Hathway Broadband updated? The latest version of Hathway Broadband is 4.3.15, and it was last updated on June 11, 2026. Updates typically include performance improvements and new features. ### What is the user rating for Hathway Broadband? Hathway Broadband has an average rating of 3.3 stars, based on over 24,000 ratings from users. ## Version history (last 5 releases) ### 4.6.1 — 2026-08-31 Security update. ### 4.5.1 — 2026-08-14 Happy Independence Day! ### 4.5.0 — 2026-08-12 Improvements. ### 4.4.0 — 2026-07-23 Enhancements and improvements. ### 4.3.17 — 2026-07-03 We've introduced a special Autopay discount. Activate Autopay to save more on your recurring payments.* ## More apps by Hathway Digital Cable TV - [My Hathway](https://appshunter.io/ios/app/my-hathway/id1073137581) All apps by Hathway Digital Cable TV: https://appshunter.io/developer/1073137580 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*