# Hattie B's Hot Chicken — user reviews > 71 indexed App Store user reviews of Hattie B's Hot Chicken by HATTIE B'S, LLC, rated 4.90/5 from 10,259 ratings. - Source: https://appshunter.io/ios/app/hattie-bs-hot-chicken/id1550059818/reviews - App overview in markdown: https://appshunter.io/ios/app/hattie-bs-hot-chicken/id1550059818.md - Rating breakdown: 5★ 9,508 · 4★ 489 · 3★ 119 · 2★ 50 · 1★ 93 ## What do users think of Hattie B's Hot Chicken? Overall sentiment: neutral **Pros** - 👍 Great food - 👍 Excellent customer service - 👍 Convenient pickup - 👍 Consistent quality - 👍 Friendly staff **Cons** - 🐛 Buggy app - 🐛 Difficult to use - 🐛 Unreliable order fulfillment - 🔒 Lack of security features (e.g., Apple Pay) - 🔋 Frequent app reinstallation required **Commonly reported bugs** - App crashes frequently - Location verification issues - Rewards program not working as expected - Order history and reordering functionality not reliable **Most requested features** - Allow multiple payment methods - Improve app stability and user experience - Provide better customer support - Offer more customization options (e.g., sauce choices) ## Newest reviews (10 of 71) ### 3/5 — Pretty good app….. *2026-03-09, version 48.1.0* The one thing this app is missing the ability to scan receipts or missed scans. I would have rated it a 5 if not for that. ### 2/5 — Glitchy app *2025-12-29, version 47.3.23* The app is not at all intuitive to use ### 4/5 — Preds Hat Trick Coupon *2025-11-11* Looking to redeem my Preds Hat Trick coupon that I saw last night on the app because the Preds player got a hat trick but it is not there now. Where is it? ### 3/5 — Yall could have Apple Pay *2025-05-01* I had to spend Extra time and energy because you don’t have Apple Pay. Which decreases the chance of your employees getting a tip because people are hangry and frustrated Just saying. ### 4/5 — Chicken *2025-02-16, version 39.0.0* I love Hattie B’s but please add back the option for No Utensils ### 2/5 — Price hikes *2024-09-26, version 32.1.0* Won’t be eating here as often after they increased prices. ### 4/5 — What no Discover card?? *2024-06-08, version 30.0.24* Love the chicken but they don’t take Discover. What?!? ### 2/5 — Annoying to re-download *2023-12-26* Every time I remove the app to make space, the app doesn’t give me an option to log in and tries to have me enter account registration info and there is no way out of the loop. You gotta fix your UI…this happened last year as well. ### 3/5 — Promo Not added *2023-09-19, version 15.1.1* my promo code for free dessert wasn't added! ### 5/5 — Great Food *2023-07-04, version 12.0.2* A-1 love love love ☺️☺️☺️☺️ ## Most critical reviews (10 lowest-rated) ### 1/5 — I can’t login into my new Hattie B’s account *2026-06-12, version 48.3.8* This new app is horrible. It keeps telling me that my phone number already exist. ### 1/5 — Doesn’t work *2026-05-10* The new app is broken and the old one worked perfectly. The reorder function was broken but on the new update, it doesn’t work at all. I had to use their website and they require a time now and do not have asap as an option. If you put in a time that is too soon you have to try again and it’s in 15 minute increments. They don’t have an asap option. **Developer response:** Hi gbrownie78! Thank you for taking the time to share this feedback – we're really sorry for the frustration. We completely understand how important a smooth, quick ordering experience is for our guests and we are actively pushing out updates to improve the experience. In the meantime, please don't hesitate to reach out directly at info@hattieb.com if there's anything we can do to make your next ordering experience easier — we appreciate your patience and feedback! ### 1/5 — App doesn’t work half the time *2026-04-30, version 48.3.2* The developer has the idea but the execution sucks. Ever since they updated to the new app selecting a location to order from doesn’t work. Other times it’s payment. When I select a location it keeps spinning and never goes anywhere. The new looking app is really bad. ### 1/5 — Buffer to DoorDash *2026-04-19, version 48.2.0* The app often buffers to a point where you can’t order. The restaurants don’t take orders over the phone and will direct you to order off DoorDash where you will undoubtably be charged extra in fees. ### 1/5 — App constantly has notification badge *2026-03-18* The app icon constantly has a “5” notification badge on it. I’ve clicked through every app tab, read and deleted any notifications (which I’ve never had 5 notifications at once), and tried uninstalling and reinstalling the app. Why? **Developer response:** Hi aschweitz91! Thank you for the feedback — this is exactly what helps us get better. We've been pushing updates and the most recent ones should address the issues you ran into. If anything still feels off, please reach out at info@hattieb.com and we'll look into it. We appreciate your patience and support! ### 1/5 — Changed rewards after updating *2026-03-09, version 48.1.0* User interface feels clunky. It’s runs better, but corporate changes how the rewards work, sucks :( ### 1/5 — Wrong location changed on its own *2025-03-22, version 41.2.1* I chose right location and allowed app to see location and location still changed to broadway on its own. Glad I double checked. ### 1/5 — Glitchy app *2024-07-12, version 32.1.0* App keeps glitching out asking me how u want my order after I just finished doing that. ### 1/5 — Fussy app, no tech support *2024-04-06* It is difficult to have more than 1 credit card in this app. Customer support is 0. The app does not function for uploading receipts for in-person purchases. My hope is that this negative review will result in a response to my second tech support request ### 1/5 — App is slow and has to restart several times *2024-03-14, version 15.1.1* Slow app ## Most praised reviews (10 highest-rated) ### 5/5 — New app *2026-03-06, version 48.1.0* New app is night and day better than the old one. Design looks great and it’s much easier to use ### 5/5 — Black eyed peas *2026-02-24, version 48.0.7* Put the black eyed pea salad back on the menu. No issues otherwise ### 5/5 — Great place *2025-09-19* Love the food , the service and the consistency. Awesome place I go to quite often . ### 5/5 — Refund voucher *2025-07-13, version 44.7.1* Thanks I appreciate it ### 5/5 — Love it! *2025-06-24, version 44.3.3* Love it!!! ### 5/5 — Best Hot Chicken Ever *2025-06-22* I love Hattie B’s and it has always been a part of any trip to or passing through Nashville. Shut the Cluck up is very hot however great taste. I eat as much as my lips can take. ### 5/5 — Best chicken in town *2024-10-20, version 32.1.0* Best ### 5/5 — Great food even better customer service *2024-07-23* Everything I had and everything everyone with me had was top notch. ### 5/5 — Amazing food *2024-04-30* Love this place. Always good even when picked up vs fresh at the restaurant. Highly recommend ### 5/5 — Love love love *2023-08-03, version 15.1.1* They have the best service and freshest food! We can’t get enough of Hattie B’s! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*