# Haunted Hotel: Nightmare — user reviews > 138 indexed App Store user reviews of Haunted Hotel by Big Fish Premium, LLC, rated 4.40/5 from 1,795 ratings. - Source: https://appshunter.io/ios/app/haunted-hotel-nightmare/id1291559125/reviews - App overview in markdown: https://appshunter.io/ios/app/haunted-hotel-nightmare/id1291559125.md - Rating breakdown: 5★ 1,223 · 4★ 356 · 3★ 91 · 2★ 20 · 1★ 105 ## What do users think of Haunted Hotel? Overall sentiment: negative **Pros** - 👍 Interesting story - 🎨 Excellent graphics - 🕹️ Intuitive gameplay - 🕵️‍♀️ Creepy atmosphere **Cons** - 🐛 Glitchy graphics and display issues - ⏱️ Short game length - 💰 Expensive for the content provided **Commonly reported bugs** - Distorted or missing images - Unresponsive controls - Crashing and freezing issues **Most requested features** - More challenging puzzles and mini-games - Longer gameplay duration - Compatibility updates for newer devices ## Newest reviews (20 of 138) ### 2/5 — Disappointing *2025-11-28, version 1.0.0* I downloaded this game and when I started the game the picture was distorted and I couldn’t play. Not sure why that happened, disappointing ### 2/5 — Good game but . . . *2023-08-03, version 1.0.0* I have a glitch that puts white squares over most of the screen whenever I open the app. Makes it very hard to play. I opened it on two different device and the same thing happened so it’s gotta be the game itself. ### 1/5 — Unplayable *2023-01-14, version 1.0.0* Nothing but blank boxes. ### 1/5 — DO NOT BUY IT DOESN’T WORK *2022-12-03, version 1.0.0* You guys need to refund me for multiple games. None of them work. The graphics are all messed up. No one buy this game or any others. ### 1/5 — And Again... *2022-06-30, version 1.0.0* ...the white structures making play impossible. Deleted. ### 1/5 — Extreme Grafikfehler mit aktuellem iOS *2022-06-02, version 1.0.0* Das Spiel ist so nicht Spielbar. Das muss nachgebessert werden… Bitte um Reaktion… ### 1/5 — No images! *2022-06-01, version 1.0.0* Once the game goes thru the story, I can’t do anything else. The images are all disjointed. When I click on the tiny pic of the door, a blank screen pops up. I can hear the sounds, but can’t see anything! ### 1/5 — 表示が変でほとんどわからない *2022-04-26, version 1.0.0* 写真貼り合わせて作った絵見たいな表示で且つ所々白飛びしてるように表示されてないからひたすら画面を手当たり次第タップする羽目になる ### 1/5 — Haunted hotel personal nightmare *2022-03-09, version 1.0.0* I would’ve loved the game but I could not play it I paid $6.99 and would like my money back. I was like it was big white squares and I couldn’t see anything ### 1/5 — Upgrade *2022-02-17, version 1.0.0* Doesn’t work after I upgraded my iPad ### 1/5 — Does Not Work *2021-12-29, version 1.0.0* Wished I read the more recent reviews. Like everybody else, I cannot play the game. It is seriously glitched. I get white squares that are seemingly blank. There is something there, but it cannot be seen. The first chapter is laden with flashing white squares. The inventory bar is glitched - does not reflect the items I’ve managed to collect. Fix it! ### 1/5 — Can’t play *2021-11-17, version 1.0.0* Can’t even play the game, graphics are messed up and I’m playing on a new iPad 8 ### 1/5 — White squares *2021-11-04, version 1.0.0* I'm not able to play this game at all. It's just white squares and sound. I actually paid for the game so how is it possible to get a refund? Ridiculous ### 1/5 — Zero stars *2021-11-01, version 1.0.0* Zero stars actually, this is the second time I bought one of these games that does nothing but show triangles.squares you name it! Won’t buy another, not like money will magically appear in my account! ### 1/5 — Game doesn’t work *2021-09-25, version 1.0.0* Doesn’t work on iPad just a bunch of disjointed boxes across the screen. Boo ### 1/5 — Unplayable *2021-09-11, version 1.0.0* Would not work despite reinstalling ### 1/5 — バグで遊べない *2021-09-04, version 1.0.0* 一度プレイして、しばらく経ってまたプレイしてみたいな、と思ってアプリ起動したらバグだらけで遊べなくなってました！ストーリーがめちゃくちゃ面白くてお気に入りのゲームだっただけにとてもショックです！！一刻も早く改善してほしいです！ ### 1/5 — Unplayable *2021-09-03, version 1.0.0* I can’t see anything on the screen, bright patches scattered around making it impossible to play. ### 1/5 — 購入したのに *2021-08-09, version 1.0.0* バグだらけで､映像が変な画像で､遊べないです。 改善して下さい。 課金後､しばらくたってますが、様子見てましたが、全く､改善ありません。 返金が無理なら、改善して下さい。 今のままなら、星は、0です。 ### 2/5 — Pas top *2021-08-05, version 1.0.0* Il y a un problème je ne vous conseille pas Et ça fait pareille sur le jeu de la damme blanche ## Most critical reviews (10 lowest-rated) ### 1/5 — ?? *2026-03-23, version 1.0.0* Would love to play but after downloading game looks terrible instead of normal picture I see boxes and triangles in white ### 1/5 — Haunted hotel: nightmare *2025-10-24, version 1.0.0* Game is all distorted. Tried twice to play with no luck. ### 1/5 — Does not work *2024-02-06, version 1.0.0* Worked fine until I paid for it now doesn’t work at all I’m due a refund as it’s just a blank screen been loving this games until this has happened do not play this game ### 1/5 — Can’t play *2024-01-24, version 1.0.0* The images are all messed up. I think this game needs an update or something. ### 1/5 — Why? *2023-10-26, version 1.0.0* Couldn’t see anything 🤬🤬🤬🤬🤬 ### 1/5 — Awful *2023-10-11, version 1.0.0* The graphics were all messed up when l downloaded it on my iPhone. All chopped up with white lines everywhere. 😕 ### 1/5 — Does not load *2023-10-10, version 1.0.0* When purchasing a game and paying for it in full, I always like to go back to it occasionally and play it again, get my moneys worth etc. What I have noticed recently is that the slightly older games which you can still buy dont work on the new phones, even though they are advertised as “pay once play forever” not exactly true is it? I would screen shot the issues but you’ll just tell me to reinstall or do an update. I just want my money back. ### 1/5 — Quelle horreur *2023-07-30, version 1.0.0* Je ne c’est pas si votre jeux beug ou si les graphismes ne sont pas fini mais je n’es jamais vue de jeux représenter par des pixels (soit disant premium ) dommage qu’on ne peut pas ajouter de photos de votre jeux qui plante . ### 1/5 — Bad Graphics / white squares *2023-02-27, version 1.0.0* A bunch of white squares can’t see anything I have a brand new iPad and wanted to play this game but I can’t even see anything to play the game but a bunch of white squares the intro video works but when it’s time to actually play the game you can’t because you can’t see anything is there a fix ? ### 1/5 — Can’t see the game screen *2023-01-15, version 1.0.0* Does not work on newer IPAD.. the game screens are not there. Can’t search the scenes to interact. I see there was a complaint 1 year ago. Hopefully I will get my money back from Apple. ## Most praised reviews (10 highest-rated) ### 5/5 — Cauchemar *2021-05-10, version 1.0.0* Beaux graphisme, histoire bien construite,on en suit aisément le fil. ### 5/5 — The best one!!!! *2020-05-08, version 1.0.0* I have done many of this and this was the best, not to easy and good length. ### 5/5 — Great Game *2020-03-13, version 1.0.0* lo ### 5/5 — Amazing game *2020-02-25, version 1.0.0* Game quá hay ### 5/5 — 😁 *2019-10-29, version 1.0.0* 👍🏼 ### 5/5 — Very clever *2019-08-22, version 1.0.0* Loved it. ### 5/5 — Molly 23 *2019-06-03, version 1.0.0* It’s okay game . It remember me of a movie. ### 5/5 — Hotel 🏨 horror night *2019-03-03, version 1.0.0* Cool game really cool really ### 5/5 — Wie immer etwas gruselig, aber... *2019-02-05, version 1.0.0* ....deswegen oder trotzdem sehr gut. Länge gut, im BK sogar noch ein Geheimraum. Schneller Szenenwechsel möglich. Grafik gut, spannende Geschichte, Sammel- u. Chamäleonobjekte, WBS u. Minigames sehr gut, alles in allem sehr zufriedenstellend. ### 5/5 — かなり良かったです *2018-12-09, version 1.0.0* 少し怖いんだけど、話が進むにつれてどんどん引き込まれていきました。 このシリーズの以前の犯人が登場して懐かしいかったな。 最後は少々感動すらしましたw --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*