# Haunted Hotel: The Axiom Butcher - Hidden Objects — user reviews > 161 indexed App Store user reviews of Haunted Hotel by BFG Entertainment Inc., rated 3.40/5 from 186 ratings. - Source: https://appshunter.io/ios/app/haunted-hotel-the-axiom-butcher-hidden-objects/id1194257458/reviews - App overview in markdown: https://appshunter.io/ios/app/haunted-hotel-the-axiom-butcher-hidden-objects/id1194257458.md - Rating breakdown: 5★ 83 · 4★ 24 · 3★ 15 · 2★ 7 · 1★ 57 ## What do users think of Haunted Hotel? Overall sentiment: mixed **Pros** - 🚀 Smooth gameplay - 👍 Enjoyable storyline - 🎨 Impressive graphics - ⏱️ Good length of main game and bonus - 🔍 Interesting puzzles and hidden object scenes **Cons** - 🐛 Frequent crashes and black/blank screens - 🔍 Excessive backtracking and key hunting - 💰 Overpriced for the content - 🔍 Puzzles and HOS could be more challenging **Commonly reported bugs** - Crashes and black/blank screens - Compatibility issues with newer iOS versions - Glitches and visual artifacts **Most requested features** - Update to fix graphics and stability issues - Improved organization and navigation - More varied and engaging puzzles and HOS ## Newest reviews (18 of 161) ### 3/5 — Hate screen *2025-12-31, version 1.0.2* I was excited to play the game till after it finished downloading. I can’t see the whole screen because of those stupid box things. How can you expect me to play the game when I can’t even see the entire screen.when I can see the screen without any obstructions I will play it. ### 2/5 — Graphics are pixelated *2025-02-11, version 1.0.2* Please fix this ### 3/5 — Screen not populating correctly *2023-09-02* Sadly. I have a feeling I would’ve really enjoyed this game, but there are white patches on my screen that make it so I can’t fully see the scenes. I deleted and downloaded the app again but didn’t help 🥺 ### 1/5 — Game unplayable *2023-08-13, version 1.0.2* Game is currently unplayable due to graphics glitches, in both iPad and iPhone. Please just remove this game from the App Store if you're not going to fix it… ### 1/5 — Messed up graphics *2023-08-07, version 1.0.2* The graphics are all messed up and are flashes of white and blue shapes blocking it the actual graphics ### 1/5 — Weird graphic glitches *2023-05-10* Started playing the game but could not go through with it due to weird white squares covering the graphics. Deleted the app and re-downloaded it thinking it will solve the issue, but it did not. Saw that others had the same problem so not sure why this hasn’t been fixed as a lot of reviews show this is an awesome game!! ### 1/5 — Axum butcher *2023-04-10, version 1.0.2* Something seriously wrong with this game. Can’t see half of it most of the time. Tried downloading numerous times still the same problem ### 1/5 — Glitchy *2023-04-05, version 1.0.2* Paid for full game and the game doesn’t seem to load fully on each scene, the screen has bright patches and is very pixelated. A shame as I have played loads of these games as they’re so addictive and don’t usually have any problems. ### 1/5 — Game pixelated on me *2022-11-06, version 1.0.2* Really love this series and so far I can’t play it because it is a mess visually. Have the newest version according to the App Store. Very disappointed. Good luck! ### 1/5 — Why did the graphics change *2022-10-10* This use to be one of my favorites but like most of my purchases the graphics changed making the games impossible to play. Please restore games to their original graphics especially the ones I’ve already purchased ### 1/5 — A joke *2022-09-08, version 1.0.2* So, for the past five years everybody wrote that the game has a bug and nothing has been done yet. Really? ### 2/5 — Broken *2022-08-23, version 1.0.2* I’m glad there’s a preview before buying. The screen is just blocks of white and blue I can’t see the game at all. Disappointing. ### 2/5 — Unable to play anymore *2022-07-13, version 1.0.2* I really enjoyed this game….. when I was able to play it! Now every time I download it and go to play it, the game screen is all multi coloured and has these white squares and shapes on the screen making it impossible to see and in turn play the game. Shame as it was a good game that I’d paid for ### 2/5 — Could be fun but… *2022-07-03, version 1.0.2* Tried playing but couldn’t. There were pixelated squares all over the screen making it impossible to play. ### 1/5 — Please fix *2022-05-05, version 1.0.2* Full of glitches ### 1/5 — Grafikfehler *2022-04-07* Ab IPhone X nicht Spielbar :/ aufgrund eines Grafikfehlers :( ### 1/5 — Graphics make it unplayable *2022-01-15, version 1.0.2* It’s a shame but unplayable on iPad with up -to-date iOS. Artefacts on every screen. ### 1/5 — Disgrace *2022-01-12, version 1.0.2* Axiom is now unplayable on an iPad! It used to work, I’ve had it for years but since the last update - it’s unplayable!! Will it be fixed - I doubt it, absolute disgrace! ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitched *2026-04-15, version 1.0.2* Can’t see the game, it’s glitched I see I’m not the only one who sees it and still no fix? ### 1/5 — Graphics Issue *2025-12-01, version 1.0.2* I’ve bought and redownloaded this game, but cannot play it due to strange square pixels. Can this glitch be fixed or can I receive a refund or game credit? ### 1/5 — TERRIBLE graphics issues *2025-11-19* if you’re excited to play a big fish game for that hit of nostalgia, don’t make it this one. the graphics are absolutely shot, with any screen effects being replaced by GIANT white boxes. so glad i didn’t spend any money on this trash & heavily disappointed. it’s genuinely unplayable. ### 1/5 — Wish I could play it *2025-10-31, version 1.0.2* The game is messed up. Wish I could play it. ### 1/5 — Totally glitched *2025-08-09, version 1.0.2* Maybe my phone is too old but the screen is totally glitched. Colours and pixels are messed up. Looks like an old cable channel that’s offline. ### 1/5 — Graphics Issues Make It Unplayable!! *2025-05-13, version 1.0.2* Immediately into the game, all the graphics are surrounded by giant square artifact in that makes it impossible to see anything, let alone play. ### 1/5 — Glitch *2024-09-03, version 1.0.2* Huge glitch issue making it impossible to play ### 1/5 — Does not work *2024-04-12, version 1.0.2* The graphics are completely screwed up with white boxes around everything. Do not waste your money. ### 1/5 — Unable to play game *2023-12-02, version 1.0.2* Downloaded tried to play game but could see hardly anything on screen. So followed support instructions and uninstalled and reinstalled the game it didn’t work so have deleted game very disappointing. ### 1/5 — What the…….?? *2023-10-16, version 1.0.2* BIG FISH … You got my money FOR THIS GAME AND I CANNOT PLAY IT AS THE GRAPHICS ARE ALL SCREWED UP ! A BIG SHAME ON YOU !!!!!!🤨☹️☹️☹️☹️☹️ ## Most praised reviews (10 highest-rated) ### 5/5 — Fix *2023-04-24, version 1.0.2* Big fish fish the weird graphics ### 5/5 — Awesome *2022-12-13, version 1.0.2* I rhin this game is really fun and addictive ### 5/5 — Major graphic issues :( Why?! *2021-06-09* I’ve played this game MANY times; it’s one of my favorites of all time. Yet just now when I re-downloaded it and tried to play it, there were those glitchy weird square graphics! This happened on some of my other favorite games that are a few years older. I don’t understand why it’s doing this, and I know it’s been awhile since this game has been updated. But whoever is in charge of the updated? Please please PLEASE update this game 🥺🙏🏻 These games are supposed to be playable for life after we purchase them; this situation is very unfair to the customers. It almost feels like we’re being ripped off now. Please please please fix the graphics. Thank you for your time ### 5/5 — IM SAD ITS OVER!! *2020-12-15, version 1.0.2* I loved everything about this game and was impressed with the challenging puzzles. You need a Part 2, ASAP! Great game. :) ### 5/5 — Loving it *2020-08-08, version 1.0.2* Don’t usually buy full games especially on mobile but just had to for this one! ### 5/5 — Enjoyable game *2020-08-03, version 1.0.2* This was a game that was fun to play. Not to hard but not easy either. ### 5/5 — Butcher *2020-07-04, version 1.0.2* Brilliant game and well worth playing. I've played it at least 4 times. Keep 'em coming. ### 5/5 — Mrs. Gonzalez *2020-01-03* I have played so many games from the Big Fish app, and I always come back to play this game. I probably played it 6 or 7 times and it really held my interest. The graphics are beautiful and storyline is entertaining. Thanks Puzzles are interesting and challenging however there are solutions, so you don’t have to drive yourself crazy and get stuck for a week in one spot of the game. The audio and sound effects add a nice accent. So glad I purchased the game, it’s worth every cent. Enjoy it. ### 5/5 — Axiom butcher *2019-11-01, version 1.0.2* Really enjoyed this game. Looking for more like it.. ### 5/5 — I recommend it *2019-09-11* Haven't played HO games for awhile. It didn't take me long to remember who the good creators are. I'm usually never disappointed with White Elephant and still not. Really fun game, plot is interesting, graphics great, map easy and fast to use. HO games and puzzles are fun, there's been a couple I just couldn't figure out. It's worth the $6.99 for sure. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*