# Haunted Hotel: The Evil Inside — user reviews > 141 indexed App Store user reviews of Haunted Hotel by BFG Entertainment Inc., rated 4.30/5 from 2,969 ratings. - Source: https://appshunter.io/ios/app/haunted-hotel-the-evil-inside/id1342402928/reviews - App overview in markdown: https://appshunter.io/ios/app/haunted-hotel-the-evil-inside/id1342402928.md - Rating breakdown: 5★ 1,966 · 4★ 456 · 3★ 186 · 2★ 69 · 1★ 292 ## What do users think of Haunted Hotel? Overall sentiment: negative **Pros** - 👍 Enjoyable storyline - 🎨 Good graphics and visuals **Cons** - 🐛 Glitchy and unplayable - 🕹️ Poor controls and user experience - 🕰️ Short gameplay length **Commonly reported bugs** - Distorted, pixelated, and unreadable graphics - Game crashes and freezes - Inability to progress past certain points **Most requested features** - Update and fix the game to make it playable - Provide refunds for unplayable purchases ## Newest reviews (20 of 141) ### 1/5 — Needs an update *2024-07-09, version 1.0.0* Are you even going to update it or keep letting people download it for nothing? Won’t play on my gen 9 IpAd. Graphics are all over the place ### 1/5 — Game won’t play. *2024-06-05, version 1.0.0* I wish I had read the reviews before I spent my money. I open the game and it started ok until everyone went inside then the screen goes squares everywhere. The color goes away and everything is blue and white. A big waste of my money. I could have bought another game. I give this an F. I hope the next person who’s thinking about buying this game will read the reviews first. ### 1/5 — Broken *2024-04-03, version 1.0.0* The app is broken to the point you can’t play it anymore. It is visually broken which makes it almost hurt the eyes, and since these types of games require you to use your eyes 75% almost 90% of the time to play the game (its 25%-10% audio for the story) you literally can’t play this game anymore. I’d love to play this game but I literally can’t. Any puzzles are literally just a white screen and most of the rest of the game is like blue and white jarringly. Like as if you badly photo shopped it. ### 1/5 — Mad *2024-03-31, version 1.0.0* Even my brother tried to get the game to work. He said it is broken. I want my money refunded! ### 1/5 — Doesn't Work *2024-03-10, version 1.0.0* Images are all chopped up and weird. Waste of money ### 1/5 — DO NOT DOWNLOAD *2024-03-03, version 1.0.0* It’s a complete waste of your time. The game looks like they accidentally released an unfinished version of the game. You can see white boxes around each item that moves or interactive. But that’s if you manage to see ANYTHING because most of the screen is completely white. Like someone turned the contrast and brightness all the way up. The opening movie is fine, and some of the objects are fine so you can see what the game SHOULD be like (and it looks like it could have been fun). I struggled through the first screen by just tapping everywhere and using the hint to get through puzzles (how can you solve something you can’t see?!?!) hoping that the first screen was a fluke and the rest of the game would be fine, but even after opening the hotel door you get to experience yet another completely white screen. Hope the developers actually see all these complaints and update it, because it really does seem worth playing if you could just SEE the game. The “app support” page for the game no longer exists. So I’m guessing they just forgot about it and moved on. How about you remove the download from the App Store? ### 1/5 — Terrible Graphics *2024-02-29, version 1.0.0* The graphics of this game are so bad you can’t tell what you’re doing. Must be some kind of glitch. Opening scene was just a jumbled mess. Skip this one. ### 1/5 — Can’t play. Ugh! *2023-12-11, version 1.0.0* Bought this game back in July to have something to play while camping. Went to play and everything was good until the game actually starts. The scene is blotchy, white and blocky. Like someone broke the screen of my IPad. I have uninstalled and reinstalled several times to no avail. I have played Big Fish games for years and this is my first complaint. Maybe an update will help. Hopefully Big Fish can fix it. ### 1/5 — Glitched *2023-11-10, version 1.0.0* Loved the previous BF games, but this one is completely glitched as other reviewers said. Apple really needs to take this out of the App Store… ### 1/5 — Don’t bother *2023-11-09, version 1.0.0* Graphics are trashed!!! You can’t even see what you’re doing ### 1/5 — Game is not playable *2023-10-24, version 1.0.0* Waste of money! Game is blotchy. Don’t even know what you are doing. Very disappointed! ### 1/5 — DO NOT DOWNLOAD ON IPHONE *2023-10-04, version 1.0.0* I did not check reviews before downloading and paying for full version and it bit me. Game is not playable on iPhone. They will only give you “big fish points” for the issues if you’ve bought it already. Don’t waste your time if you have an iPhone. ### 1/5 — Scam *2023-09-12, version 1.0.0* Pay attention to this game it’s a scam and will get you for 6.99 and apple will NOT refund your money it asks you to put in a name you want to be called and when you push the button it automatically pops up a purchase for 6.99 😡😡😡😡 ### 1/5 — Graphics are bad *2023-08-09, version 1.0.0* I am on IPhone and downloaded the game. The game has a bug. Like one commenter said it looks like your screen is broken. I’m disappointed. I took a screen shot should the developer care. ### 1/5 — Rubbish *2023-07-30, version 1.0.0* How can you possibly play a game you can’t see, it’s just a jumbled up mess and the amount of complaints I’ve seen about the same thing but it’s still being ignored. If you’re not going to fix this problem then I think the game should be removed altogether because people are still paying for a game that appears to have been dumped. ### 1/5 — Game not good *2023-07-14, version 1.0.0* Bought this game based on some of reviews and past games I played from Big Fish. This game needs to go back to the drawing board. Am unable to go past the first setup. Hint button is a joke. ### 1/5 — Not playable!!! *2023-06-24, version 1.0.0* Not only is this game NOT playable on an Ipad(my fault for not reading previous reviews), but the company still take your money without automatically at least popping in a window to tell you it won’t work. Now I’ve invested money and no way to retrieve or play the game. Big scam! ### 1/5 — GRAPHICS messed up mine too *2023-06-19, version 1.0.0* First cut scene comes out OK start a new profile and when it went into the first scene after the cut scene, it came up all blocky and in black-and-white like you’re looking at a negative but it’s not clear it’s all like you can see some blocks squares. Hard to explain but it seems others have had this problem as well a year ago and I am doing it a year later and it seems like there still an issue with this game. Would love to buy it not like this. Says it’s compatible on my iPad but it’s not. ### 1/5 — Can’t even play *2023-06-14, version 1.0.0* Can’t even play the game on an iPhone 13 Pro due to graphics issues. Please fix it ### 1/5 — Not playable *2023-05-20, version 1.0.0* The graphics are all messed up. $7 down the drain. ## Most critical reviews (10 lowest-rated) ### 1/5 — Junk *2026-06-09, version 1.0.0* Game didn’t work. Was just white squares and impossible to play game!! DO NOT BUY ### 1/5 — Game is Unplayable *2026-05-31, version 1.0.0* Wasted money. Everything is covered in white boxes and there is no way to see what you’re clicking. The in app purchase was then not registered through the App Store so I’m having to go through loops to try and get a refund. ### 1/5 — Game *2026-04-13, version 1.0.0* I can’t see anything except white boxes on the screen so I have no clue what I’m supposed to be doing. I really wanted to play this game but I guess I’ll have to delete it and find something else. ### 1/5 — Glitching maybe *2026-03-25, version 1.0.0* I’m not sure what is going on. I don’t know if they need to update the game, but it’s got white screens and squares that blink. You can’t see any of the game features. You have no idea what you’re clicking on. This game looked fun but I’m not sure if it is worth it. Please help!! ### 1/5 — What’s the problem *2026-03-23, version 1.0.0* After downloading game looks like unfinished product ### 1/5 — Wake up devs… *2026-01-30, version 1.0.0* Something is wrong with this app- the graphics are all messed up. It needs an update to fix the issue! ### 1/5 — Not sure if it’s worth downloading *2026-01-09, version 1.0.0* This game seemed fun from the ads I got. But when I downloaded it, it is too bright. And all the areas that you can zoom in for clues are just white boxes. I even looked at the official guide to see if I’m missing something. I can’t even get into the hotel. I’m stuck in the beginning area unable to see any puzzles or items I need to solve puzzles. Devs need to address the issues. I’d love to play since I love horror/mystery puzzle games but I will delete and ask for a refund. Hopefully the issues get resolved soon ### 1/5 — Needs fixing *2026-01-03, version 1.0.0* I bought and played this game many years ago. It is a great game, then. Now you download it and it is all glitching. Until they fix it it, I would not even give it a quarter star. Stay clear until it gets fixed. It wouldn’t let me rate unless I gave it a star. ### 1/5 — Corrupted file *2025-12-25, version 1.0.0* This game is unplayable the graphics are a mess, how do I get a refund ### 1/5 — Not Updated, Unplayable *2024-09-22, version 1.0.0* This game is unplayable, though you’re still selling it and people have payed to play this game. If you aren’t going to update it and make it playable, take it off the App Store. ## Most praised reviews (10 highest-rated) ### 5/5 — Game is damaged! *2022-06-18, version 1.0.0* No clear picture! Fix please or remove it from the App Store! ### 5/5 — Haunted hotel *2021-02-26, version 1.0.0* I would love to play this game I even purchased the full version but the screens are all blank please help ### 5/5 — Brilliant game *2019-07-15, version 1.0.0* Graphics superb and exciting storyline ### 5/5 — Good one.. *2018-08-21, version 1.0.0* Like this, nice Graphics and effects. Puzzles, some easy, some need a bit of thought. A good mix all round, with a play.. ### 5/5 — Отличная игра! *2018-08-13* Задания интересные и достаточно сложные (рекомендую играть без подсказок). Хорошая графика, связный сюжет. ### 5/5 — Loving It *2018-07-28, version 1.0.0* Thanks once again BF & Elephant Games for yet another scary trip to a haunted hotel. Terrific graphics & effects. Good HOP’s and puzzles. Throughly enjoying game. If you like the Haunted Hotel series you’ll love this latest version. ### 5/5 — Great Thriller! *2018-07-17* This game is very well put together and enough spook factor to keep you on the edge of your seat. Loving it! Some very clever tasks to perform. Hidden object scenes are fun and have a different variety to them on some. Lot’s of puzzles to keep any brain cobwebs from forming. Teleporting map, as well as morphing and collectible items. Highly recommend picking this one up. I personally, found it Very Entertaining!!! 😁 Happy Spooky 👻 Gaming Everyone!!! KdBoots 🤠 ( Too bad it wasn’t a longer game) Games are way too short these days - especially when we only get 2 New Releases a week. Need more releases Big Fish 🐠 ### 4/5 — Size matters *2020-06-17, version 1.0.0* Looked fun and was actually enjoying it but it doesn’t conform with the iPhone screen and every time I try to use any tool it either closes the screen or shuts off what I’m doing. Very frustrating ### 4/5 — Good But... *2020-05-07, version 1.0.0* I’ve always loved these games, however I have an iPhone XR and it’s extremely annoying when it takes me forever to grab something from my inventory and it minimizes my screen. Please fix this. ### 4/5 — Требуется оплата *2018-12-13* Прошла пару заданий, дальше требуют оплату ( Странно, ведь скачивала как бесплатную, обидно, игра интересная --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*