# Haunted Hotel: The X (Full) — user reviews > 98 indexed App Store user reviews of Haunted Hotel by BFG Entertainment Inc., rated 4.20/5 from 110 ratings. - Source: https://appshunter.io/ios/app/haunted-hotel-the-x-full/id1120339123/reviews - App overview in markdown: https://appshunter.io/ios/app/haunted-hotel-the-x-full/id1120339123.md - Rating breakdown: 5★ 67 · 4★ 20 · 3★ 9 · 2★ 1 · 1★ 13 ## What do users think of Haunted Hotel? Overall sentiment: mixed **Pros** - 🎨 Excellent graphics and visual design - 🔊 Atmospheric sound effects and soundtrack - 😱 Genuinely scary and creepy atmosphere - 🧩 Varied and interesting puzzles - 🗺️ Helpful interactive map with teleportation - 🎮 Smooth gameplay with no glitches (when working) - 📖 Engaging storyline and narrative - 🎁 Good collectibles (morphing objects, flower petals, photos) - ⚙️ Customizable difficulty settings - ⏱️ Substantial game length - 🎯 Well-designed hidden object scenes - 🏆 Bonus chapter and secret room included **Cons** - 🐛 Frequent black screen crashes - 🔄 Game won't load after closing and reopening - 💰 Ads appear despite paying for full game - ⏸️ Game freezes during gameplay - 🔤 Black text on dark backgrounds hard to read - 🔁 Repetitive back-and-forth item collection - ⏱️ Slow hint system - 🎬 Annoying pop-up notifications during gameplay - 🔧 Requires reinstallation to fix issues - 🎨 Graphics sometimes too dark to see clearly - 📍 No journal feature for story tracking - 🎮 Some puzzles difficult to manipulate **Commonly reported bugs** - Black screen crash on resume - Game won't load after closing - Freezing during gameplay - Unable to progress to next room after purchase - Hint button produces sound but no visual feedback - Game crashes to home screen unexpectedly - Animation skipping in bonus game - Game boots to black screen on startup - Crashes on specific devices (iPad Air, iPod 5th gen) **Most requested features** - Free trial or demo before purchase - Journal feature for story tracking - More hidden object scenes - Fewer mini-games or jigsaw puzzle alternative - Faster hint refresh rate - Remove intrusive pop-up notifications - No ads for paying customers - More challenging puzzles - Better visibility for dark scenes ## Newest reviews (12 of 98) ### 4/5 — Haunted Hotel: The (X) Full *2020-02-12, version 1.0.0* The hint is a little slow and the game keeps freezing. ### 2/5 — REFUND... *2019-10-03* Can only get to just past the 6 lock set of doors and to the kids room, and my game keeps going black! Have uninstalled and retried the game again, but it just does the same. How do I get the money back for a game I cannot play?? ### 4/5 — 面白かった *2019-04-24, version 1.0.0* 内容は面白かったです。 しかし、私には怖くて音ありでは出来ません😅 ### 3/5 — First time through *2018-10-28* Story is unclear. No connection between actions so constantly depend on hints. Prefer games with some sense of direction (or “flow” might be a better word). Not really enjoying, yet anyway. But will persist as I already had to pay to play. ### 4/5 — Good game but I pay to avoid ads *2018-09-17, version 1.0.0* I enjoyed the game but I don’t think I should have to watch ads for other games after paying at the high end ### 3/5 — Good game. Hate the pop ups. *2017-01-10* Seriously, you are making a game about atmosphere. You clearly put the time and effort into the sound effects and visuals. Do you REALLY need to keep popping up boxes nagging people to rate the game to completely pull them from the experience? Come on, at the end of the game, a reminder is completely sufficient. How completely annoying after paying for the app. Also, don't need to be nagged about buying the latest "on sale" app you have out. Stop the nonsense and let players play. ### 5/5 — ストーリーはベタ *2016-12-26, version 1.0.0* 有りがちなストーリーですが、グラフィックが綺麗なのでホラーとしては楽しめますよ。パズルは少なめでした。反応はとても良いです。 ### 4/5 — Very good, but... *2016-11-27, version 1.0.0* Two things that contributed to losing a star: 1) The text that tell you a bit about what is happening is black, instead of white, or some other light color, making it nearly impossible to see. 2) Things started to fail a bit during the bonus game, such as tapping on the "hint" would produce the sound, but not show you anything, and some animation just seemed to skip. Otherwise, it was very good! ### 2/5 — Won't load *2016-11-04* Was enjoying playing the game but twice now I have to reinstall because the app won't open. I click on the resume game button and then just get a blank screen. Very frustrating. ### 5/5 — 👍🏻 *2016-11-04, version 1.0.0* This game played great on my iPad mini 2. It was not as creepy as I like, but still creepy. Great game 👍🏻 ### 5/5 — A+ Rating *2016-11-02* I very much enjoyed this game and found it quite addictive. The story line is a good old fashioned ghost story without any crazy fantasy characters which Blue Fish sometimes include with their games now. All the puzzles were comfortable to solve without any stress. Sound, story line and graphic design is exceptional. Thank you. ### 5/5 — Outstanding game! *2016-11-02, version 1.0.0* Great graphics, great sound, great gameplay. I absolutely loved this game. As good or better than "Gravely Silent". Perfect to play during Halloween. ## Most critical reviews (10 lowest-rated) ### 1/5 — This would not load *2021-02-07, version 1.0.0* I'm paid for the full game but it doesn't load. I'd like a refund. ### 1/5 — Can’t continue after paying for full game. *2019-10-17* I just unlocked the game. I was charged. I try to continue into the next room, and I can’t. I can only navigate rooms I have already played. I can’t load any active areas. Hint doesn’t work. How about a refund? I left BigFish games because of these issues. I came back in hopes the quality improved. I see it hasn’t. When I leave this time it will be for good! ### 1/5 — Beware of the game *2019-04-15, version 1.0.0* I’m not happy with the game because I downloaded this game I don’t get play the game you need to fix it please thank you ### 1/5 — Won’t load *2018-02-25, version 1.0.0* Game won’t load after playing it for a while, turning it off and then going back to it. When you hit continue to game, the screen just turns and stays black. ### 1/5 — Black screen *2017-08-24, version 1.0.0* Will not load!!!!! ### 1/5 — Don't buy *2017-07-13, version 1.0.0* Dull and repetitive. Not worth the money. ### 1/5 — Black screen of death from beginning *2017-05-29, version 1.0.0* I can't even get the game open. I purchased a while ago but just tried playing tonight and all I got was a black screen. Please update or give me a refund!! ### 1/5 — Haunted Hotel: The X *2016-11-03* This could have/should have(!) been a very good game except for it going to a black screen twice -- each at different stages of play. It simply would not open! I deleted and reinstalled it both times hoping for it to have somehow been magically fixed. Dare I delete and start again for the "third time's charm" test? Nope! Don't think so... How do I request a refund?? 🎉🎉UPDATE🎉🎉 Third time was a charm!! After begrudgingly deleting and reinstalling it again, I finished the entire game without a problem. It was well worth the extra effort as it was super entertaining. ### 1/5 — Crashes *2016-10-31* I played this for a while, then it froze. So I uninstalled and reinstalled, taking me back to the beginning.......3 times. The screen just goes black. Every other game works, plenty of battery. I expect to be able to at least finish a game for $6.99. To make it worse, reporting the issue is a giant hassle. ### 1/5 — Stopped after 10 minutes *2016-10-11, version 1.0.0* Black screen of death after 10 minutes of game play on iPad. I tried everything on their support page and nothing worked. 😡😡 Very, very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — ❤️LOVE THIS SPOOKY! *2020-03-22* Great graphics and Soundtrack. Atmospheric spooky with blood gore and bumps in the night & plenty of ghosts! Good selection of games slightly different. Includes a great bonus plus an extra Secret Room. Well worth everything! MORE LIKE THIS PLEASE! 😊 ### 5/5 — Very good. *2018-05-21* This is one of the best hidden object games I’ve played so far. Loved the satanic theme they added to it too. ### 5/5 — 最高！ *2018-02-27, version 1.0.0* 面白い内容も良くて楽しめました。 ### 5/5 — Haunted Hotel The X *2018-02-25, version 1.0.0* Great graphics. No glitches. Good story. Could've used more hidden object scenes. But I enjoyed it. ### 5/5 — Disappointed *2017-08-19* Playing on a iPad Air with latest iOS version. First time played I had just made it into the house, then closed down and went to bed, next morning started game and only got black screen after getting the splash screen trying to get to buy more games. Had to delete game and reinstall. Happened again after I climbed down into the courtyard, same thing had to delete and reinstall and do it all over. Third time I was at the very end , closed down to have dinner, then game would only show black screen. This is the second game I purchased that did this, not sure if I want to buy more games, had downloaded like 18 games like this before and never had any issues. ### 5/5 — Creepy *2017-07-01, version 1.0.0* The phone creeped me out big time. ### 5/5 — Brilliant.. *2017-04-10* Love this big time, no Cinderella, Teddy Bear Picnic stuff. A real game finally!! Great sound effects, Graphics, and Puzzles. Don't want to spoil it too much, but it's the best yet, you won't regret it. Well, unless you're a wuss...lol More of this type please Guys..well done. ### 5/5 — Haunted House *2017-04-02* I thought this game was very good. Just long enough, the puzzles were hard enough, and easy enough to solve without pulling out your hair! ### 5/5 — Haunted hotel. The X *2017-01-04* Good game no problems playing, decent storyline lots of games which are not too difficult. Quite long, have been playing some time and still not finished. No map though. ### 5/5 — Great game *2017-01-04, version 1.0.0* Well done. One of the best. Well laid out and clean interface --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*