# Haunted Hotel: The X — user reviews > 116 indexed App Store user reviews of Haunted Hotel by Big Fish Games, Inc, rated 4.30/5 from 402 ratings. - Source: https://appshunter.io/ios/app/haunted-hotel-the-x/id1120328476/reviews - App overview in markdown: https://appshunter.io/ios/app/haunted-hotel-the-x/id1120328476.md - Rating breakdown: 5★ 256 · 4★ 86 · 3★ 19 · 2★ 13 · 1★ 28 ## What do users think of Haunted Hotel? Overall sentiment: neutral **Pros** - 👍 Enjoyable gameplay - 🕹️ Challenging puzzles - 💀 Spooky atmosphere - 🎨 Excellent graphics - 🎥 Engaging cutscenes **Cons** - 🐛 Frequent crashes and freezes - 🕹️ Repetitive puzzles - 🔍 Difficulty finding objects - 🗺️ Confusing navigation - 🔒 Purchased content not working **Commonly reported bugs** - Game freezing after purchase - Hint button not functioning - Saved progress not loading correctly - Compatibility issues on certain devices **Most requested features** - Hint system improvements - More varied puzzles and mini-games - Better optimization for older devices - Ability to skip cutscenes ## Newest reviews (10 of 116) ### 2/5 — Purchase doesn’t show *2023-04-29* There have been a number of games I’ve purchased from big fish, this being one. I went to download to play again after some time and it says I need to purchase! I’ve OWNED this game for years. Big fish, please get your files together!! ### 3/5 — Stalls *2023-01-28, version 1.0.0* This game now stalls at the end of the Lexington chapter. Is it still supported? It’s a good game, I’d like to complete it and it also cost £5.99! ### 2/5 — Great game, slight problem *2022-06-01, version 1.0.0* Great game but the minute I paid to unlock it stops working and I can’t progress. Bit of a waste of money. ### 2/5 — Has a bug *2021-03-07, version 1.0.0* Would be a good app but it has a bug fairly early on. When one has to saw the thorns the app won’t recognise the saw. Not good value for money as I can’t progress with the game on the iPad. ### 2/5 — Game Stopped After I Paid For It *2020-10-23* I didn’t give it 1 star because I really enjoyed playing the game, however after I purchased the full version, there are suddenly no available hints, no tasks, nowhere new for me to go. The game basically just stopped and I can’t progress further after I paid for it ### 2/5 — Can’t Proceed *2020-08-14, version 1.0.0* I was enjoying the game and decided to pay for the full version. Now I can’t proceed to the next room and there’s no current task listed. What do I need to do to fix the glitch? ### 5/5 — Scary *2020-04-20, version 1.0.0* I thought it was fun, something in every corner, keep me interested. ### 5/5 — Scary *2020-04-01, version 1.0.0* Amazing game with a scary sounds ### 4/5 — Good game *2020-03-30* Since this is a Haunted Hotel, it is shorter than average. Since it’s made by Elephant, it’s an amulet-fest. But the spooky and effective touches elevate this game beyond just another game in the series. You really get drawn into the creepiness. No glitches. Hops are list, silhouette,and matching pairs. The puzzles are nicely done but most are easy. Solid 4 star game! ### 5/5 — Bonuskapitel hängt *2020-03-29, version 1.0.0* Bisher eingentlich ein gutes Spiel, wie immer. Aber im Bonuskapitel läßt sich der Kerzenleuchter nicht lösen, somit leider Spielende! Schade.. Nachtrag: ging dann doch - man muss die Kerzen einfach immer weiter anzünden, bis es dann klappt... ## Most critical reviews (10 lowest-rated) ### 1/5 — Fractionated views *2025-12-21, version 1.0.0* This game is broken and hard to see. Not worth your money! ### 1/5 — Ripoff *2025-10-08, version 1.0.0* I paid you to continue and I got nothing ### 1/5 — BEWARE!!!!!! *2024-04-27* I was a very good customer I spent hundreds of dollars on these games only to be ripped off. None of my games will download without me paying again. I tried reaching out several times with my purchase history but no one will contact me. Very poor business and customer service. ### 1/5 — Ständiges zahlen… *2024-03-05, version 1.0.0* Ich habe dieses Spiel sicher schon drei-vier mal gespielt. Und jedes Mal muss ich bezahlen. Ich glaube euer „bereits bezahlt“-Button ist nicht richtig programmiert. Ich habe es satt, ständig für bereits gekaufte Spiele von euch nochmal zu zahlen. Das kommt bei so vielen Spielen von euch vor… ### 1/5 — Scam *2023-12-06* Welcome I bought this game and was deducted from the amount of $6.99, but the game was not activated. I tried more than once until I deleted it and downloaded it again. I turned off the phone and opened it, but to no avail. I informed the competent authorities in this regard, and the amount was not returned to my account. I complained about reporting a problem, and also there was no benefit. I don't know what to do, as it has been more than a week now and I have been waiting for the money to be returned to my Apple ID account ### 1/5 — Any from three or more years ago *2023-03-16, version 1.0.0* I am tired of losing my favorite games because they are no longer supported. I won’t be buying anymore games. ### 1/5 — Crashes *2022-05-04, version 1.0.0* Was really enjoying this game until it crashed. Attempted to delete it and reinstall. Unfortunately it continued to crash ### 1/5 — Got charged twice for it *2022-04-16, version 1.0.0* When I wanted to purchase the game from the free version the game crashed I got still charged for it. But then the game showed it was not paid for. I reloaded it, deleted and reinstalled it, still nothing. I bought it again I could continue to play it. Today I got my bill via email showing I got charged £5.99 twice. This is not great is it? The free version is very buggy. Screen freezes you need to reload it. Can I please have refund for one? ### 1/5 — Nothing after purchase *2021-06-02* I played until you had to unlock the game and then it just stopped letting me go further. There was nothing more I could do. It kept saying get past the locked door, which I did. And then nothing. Waste of money when you actually pay and get nothing, but it’s free the first half. ### 1/5 — This one isn’t working on my iPhone 12 *2021-03-07, version 1.0.0* How do i get a refund for this one? I just purchased it and now isn’t working at all, unlike your other ones. Please refund!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2024-01-01, version 1.0.0* Great game loved all the spooks ### 5/5 — Love this game *2023-11-07, version 1.0.0* Lots of puzzles and interesting story. I’ve played lots of Big Fish games and I’ve LOVED them all. No coin collecting or energy levels to keep you going. You can just play for as long as you need. Please keep making more games. 👍🏻👍🏻 ### 5/5 — Very spookie *2022-10-28, version 1.0.0* Great game! It desires for you to keep going to the end! ### 5/5 — Haunted Hotel The X, I absolutely Loved it! *2022-08-16* What a great game, it was everything a game should be! The scenes were spooky and the story was interesting. The puzzles were good also, challenging and unique, and if a puzzle was just to hard; you could skip it. There were many scenes to go through, so you really got your money’s worth. I can’t wait to play it again, it was so much fun. ### 5/5 — これは面白い *2022-06-28, version 1.0.0* 他のゲームでデータが破損していて出来ないものがあるので、早急に対処してください。 ### 5/5 — Excellent *2022-03-07, version 1.0.0* Très beau nu grand bravo au concepteur ### 5/5 — Gail2140 *2021-02-27, version 1.0.0* Really enjoy this game. Good puzzles & hops. Worth the money! ### 5/5 — Genuinely creepy *2021-01-17* I really like this game—things are easy to see and the soundtrack and graphics are spooky in parts. It’s a lot more atmospheric than most games like this. Awesome! ### 5/5 — Really enjoying the challenge *2020-12-22, version 1.0.0* Fun and a little scary. ### 5/5 — The best *2020-05-10, version 1.0.0* I enjoyed it a lot --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*