# HAVEN - Preventative Security > Smart lock control and guest access management via smartphone. (iPhone/iPad app by Haven Lock, Inc..) - Source: https://appshunter.io/ios/app/haven-preventative-security/id1326207881 (this page in markdown: same URL + `.md`) - Developer: [Haven Lock, Inc.](https://appshunter.io/developer/1326207820) - Category: Lifestyle, Utilities - Price: Free - Rating: 4.80/5 from 377 App Store ratings · 6 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 16 MB - Languages: American English - Released: 2018-01-31 - Data updated: 2026-08-20 - Monetization: paid - User reviews in markdown: https://appshunter.io/ios/app/haven-preventative-security/id1326207881/reviews.md ## What is HAVEN? The HAVEN app is used to control HAVEN Connect, a preventative smart lock for doors. The HAVEN app uses BlueTooth in your smart phone to lock and unlock HAVEN Connect. Additionally, the app allows you to send guest passes to allow others to access your home. You can even schedule guest passes for certain days and times. Add the HavenLock Gateway Hub and have access remotely to your lock and receive attack detection notifications for any unwanted forced entry attempts. ## Key features - Bluetooth lock/unlock - Guest pass management - Scheduled guest access - Remote access (with hub) - Attack detection notifications ## Recent user reviews (6 of 6) All indexed reviews: https://appshunter.io/ios/app/haven-preventative-security/id1326207881/reviews.md ### 1/5 — Among the worst customer service I’ve ever experienced *2025-09-06* I would describe the person I dealt with, but there are language restrictions here. Terrible. ### 1/5 — Frustrating Experience – Bluetooth Broken, No Support Response *2025-07-19* I’ve been using Haven Lock for years, but ever since switching to my new iPhone 16 with iOS 18.5, I haven’t been able to connect to the lock via Bluetooth — the app simply won’t detect it. I’ve followed every troubleshooting step: reset the lock, reset network settings on my phone, reinstalled the app, and even tried a full factory reset. Nothing works. What’s even more frustrating is the lack of support. I contacted Haven Lock twice through their website using the support form, and never received any reply. No confirmation email, no follow-up, no solution. When your front door security relies on a smart lock, this level of customer service is not acceptable. This feels like a serious compatibility issue with iOS 18.5, but without any acknowledgment from Haven, I’m left in the dark. I hope they fix this fast — and start responding to customers who are locked out of their own homes, quite literally! ### 3/5 — Guest E-Key *2022-08-31* The guest e-key function is not practical. The guest should not be required to create a profile on the HAVEN app in order to temporarily unlock the door. If they don’t own a HAVEN lock, they have no other use for the account once they’re done unlocking my door. Please add a guest access on the app that doesn’t require the guest to create an account. Or better yet, a way for the guest to use the e-key without having to download the app at all. If this is used for a guest staying in a short term rental, the guest does not want to download an app to use a few times. ### 1/5 — Terrible *2021-11-03* App doesn’t work. I read instructions and did them about 5 times. Nothing is working. Terrible app. Will be getting ahold of customer service about returning. Wish I could give you no stars. ### 3/5 — basics work great but no apple watch app *2021-07-26* getting it to work w the app the first time took 3 reinstalls but once you get it to work it's fantastic! however no apple watch integration no siri integration no home kit integration ☹️ ### 4/5 — Great app but could be better! *2020-11-14* The app works and don’t crash stable platform. Not a lot of flexibility I can unlock and lock my doors and give out keys. Very cool functionality. Would be awesome to integrate with Apple HomeKit or offer the flexibility to schedule opening and closing. Like automatically set over night or leave open during high traffic times and auto lock during less traffic. That not hardware that’s code and very simple. ## Frequently asked questions about HAVEN ### What does the HAVEN app do? The HAVEN app allows you to control the HAVEN Connect smart lock for your doors. It uses your smartphone's Bluetooth to lock and unlock the door, and can also manage guest access. ### How can I grant access to guests? You can send guest passes through the app to allow others to access your home. These passes can even be scheduled for specific days and times, providing flexible access control. ### Can I control the lock remotely? Yes, remote access is available when you add the HavenLock Gateway Hub. This allows you to manage your lock from anywhere and receive notifications. ### What kind of security notifications can I receive? With the HavenLock Gateway Hub, you can receive attack detection notifications. This alerts you to any unwanted forced entry attempts on your door. ### Is the app free to use? The app itself is free to download and use for controlling the HAVEN Connect smart lock. However, the smart lock hardware and the optional Gateway Hub are separate purchases. ## Version history (last 5 releases) ### 4.0.13 — 2023-12-08 1. Continue with Apple - Existing users can switch from logging in with your email to logging in using your Apple ID. Simply Sign Out from the app, and then Continue with Apple. - New users can Continue with Apple and use your Apple ID to log into Haven. Alternatively, you can create a new account using your email address. 2. Keychain Support - If you login using your email account, you can save your credentials to the Keychain so you don’t have to manually type in your email+password later. 3. Voice-To-Open - Siri Shortcuts are automatically created for all Haven locks (iOS 16 is required). 4. Dark Mode Support - Light or Dark display will be used based upon the iOS Display setting. 5. Enable FaceID or TouchID for enhanced security - As an added level of security, you can enable FaceID or TouchID to prevent unauthorized users from opening the app. 6. Delete Account Support - Users who stop using their Haven locks can delete their account and all associated eKeys from the Settings menu. 7. Bug fixes and other performance improvements. ### 3.9.1 — 2021-06-08 Bug fixes and other improvements ### 3.9.0 — 2021-05-24 Reliability improvements for the lock dashboard Visual improvements for Lock History and Lock Details Bug fixes and other improvements ### 3.8.1 — 2021-03-22 Fixed an issue with eKeys that could cause a "Local Connection Error" with the lock dashboard Bug fixes and other improvements ### 3.7.2 — 2021-01-16 Fixed an issue with iPhone 12 Pro Max that prevented pairing of Haven Hub gateway Faster and more reliable lock dashboard Bug fixes and other improvements ## Apps similar to HAVEN | App | Rating | Price | Category | | --- | --- | --- | --- | | [Laurel Creek CC](https://appshunter.io/ios/app/laurel-creek-cc/id1666531329) | — | Free | Lifestyle | | [Laundry Needs](https://appshunter.io/ios/app/laundry-needs/id1469927201) | 5.0 (15) | Free | Lifestyle | | [Ezlo Protect Installer](https://appshunter.io/ios/app/ezlo-protect-installer/id1637652585) | 5.0 (2) | Free | Lifestyle | | [Tree of Life Church, NB](https://appshunter.io/ios/app/tree-of-life-church-nb/id1148696334) | 5.0 (9) | Free | Lifestyle | | [LeanMD](https://appshunter.io/ios/app/leanmd/id1402111548) | 4.1 (10) | Free | Lifestyle | | [The Devon](https://appshunter.io/ios/app/the-devon/id6738048848) | — | Free | Lifestyle | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*