# Haverhill Bank — user reviews

> 14 indexed App Store user reviews of Haverhill Bank by Haverhill Bank, rated 4.74/5 from 579 ratings.

- Source: https://appshunter.io/ios/app/haverhill-bank/id920860971/reviews
- App overview in markdown: https://appshunter.io/ios/app/haverhill-bank/id920860971.md
- Rating breakdown: 5★ 456 · 4★ 39 · 3★ 16 · 2★ 4 · 1★ 11

## What do users think of Haverhill Bank?

Overall sentiment: negative

**Pros**

- 👍 Excellent customer service
- 💙 No hidden fees
- 🚀 Easy to run
- 👍 New online banking platform is nice

**Cons**

-  antiquated Security process
- 🐛 App is horrible
- 🐛 App is useless
- 🐛 Bill pay does not work
- 🐛 Login issues (password reset)
- 🐛 Face ID not working
- 🐛 Hard to sign up
- 🐛 App has not been working for months

**Commonly reported bugs**

- Every time I use it I have to reset my password
- Face ID on my mobile app has not been working for two months
- Haven’t been able to long in the app for month now
- Bill pay DOES NOT WORK
- Bill pay function does not work. If I review a payment, there should be a submit button.

**Most requested features**

- HUB for all accounts (personal/business)
- Update website, mobile app, security and verification methods
- Allow login with Face ID instead of long password
- Add fingerprint ID

## Most critical reviews (10 lowest-rated)

### 1/5 — Needs Full Overhaul

*2026-04-14*

This app is probably one of the worst banking apps I have ever used. At this point it seems like this tech is behind 20 years from all the rest of banks and their mobile app.
This banking app needs a HUB for all accounts, personal/business for seamless money transfers and management between all accounts.

### 1/5 — Please FIX!!!!!

*2020-11-29*

Haven’t been able to long in the app for month now

### 2/5 — A lot of things have changed with Haverhill bank

*2024-02-02*

I have been a member for over 30 years. I am not as satisfied as I once was especially with if God for bid you have to call the bank and ask a question the Face ID on my mobile app has not been working for two months, and when I called and they just say that the real busy and I should try calling again.

### 3/5 — Security process in antiquated

*2026-03-17*

Haverhill Bank’s customer service and personnel are as good as any bank I’ve worked with and better than most. However, their online presence, and in particular their process for accessing online banking is antiquated. 
Please update your website, mobile app and especially your security and verification methods from the 1990’s look and feel.

### 3/5 — Face ID

*2020-05-31*

This app could be better if you can open the app with Face ID and not use a long password every time.

### 3/5 — Five stars once bill pay is fixed

*2017-12-14*

Bill pay function does not work. If I review a payment, there should be a submit button. Please fix.

### 4/5 — Hard to sign up

*2024-06-30*

It is hard to have to 1 put your finger print 2 write your password 3 answer 2 security questions to then be able to access to your account. I think it will be good if you can fix that. I went to the office and sit down to fix this and still didn’t happen. Please fix it. Thank you.

### 4/5 — App is useless

*2020-10-26*

Look at all other banks and their online banking has 4.5 stars and above.
Haverhill bank doesn’t even deserve 1 star. It is useless, doesn’t work,  bill pay DOES NOT WORK, ridiculous!

### 4/5 — Touch ID

*2020-02-01*

This app needs the fingerprint ID added.

### 5/5 — Excellent Customer Service Person!

*2026-03-13*

Although I don’t remember her name…maybe you can look up who I connected with when I asked for help regarding online banking.

She was wonderful, calming, and patient.

## Most praised reviews (4 highest-rated)

### 5/5 — Banking

*2025-01-30*

JUST ONE BANK AND THE BEST AROUND!!! 💙💚

### 5/5 — Smooth Bank

*2024-11-01*

I like haverhill bank because it has no hidden fees. & also it is easy to run.

### 5/5 — Fix your bugs

*2024-07-11*

This app is horrible I only use the bank as it’s around the corner from my house. Every time I use it it I have to reset my password and not enter any different

### 5/5 — Review

*2023-01-22*

I like your new online banking platform.  Nice job

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*