# Hawaiian Airlines — user reviews > 394 indexed App Store user reviews of Hawaiian Airlines by Hawaiian Airlines, Inc., rated 4.79/5 from 272,882 ratings. - Source: https://appshunter.io/ios/app/hawaiian-airlines/id575400964/reviews - App overview in markdown: https://appshunter.io/ios/app/hawaiian-airlines/id575400964.md - Rating breakdown: 5★ 242,930 · 4★ 17,146 · 3★ 4,768 · 2★ 2,174 · 1★ 5,780 ## What do users think of Hawaiian Airlines? Overall sentiment: neutral **Pros** - 🚀 Smooth check-in process - 👍 Convenient flight information - 🤙 Friendly staff - 🌴 Great airline experience **Cons** - 🐛 Buggy app with frequent crashes - 🚫 Cannot pay for bags with non-US credit cards - 🔍 Difficult to find/access account information - 💻 Redirects to website for key functions **Commonly reported bugs** - App loses trip information - Seat selection not working properly - Notification issues with flight changes - Login issues on certain devices **Most requested features** - Allow login with email address - Integrate payment options for international customers - Improve in-flight entertainment functionality - Add ability to book flights directly within the app ## Newest reviews (19 of 394) ### 1/5 — Does not allow me to check in *2026-03-01, version 5.8.6* Inconsistent booking numbers across Alaska and Hawaiian. But even after I looked up the Hawaiian booking number in the Alaska app (!!) I was not able to check in. In the end I was required to wait 45 minutes in line because your app is not working. ### 1/5 — Junk *2026-02-26, version 5.8.6* Ever since the merger the app has not worked and I always have a hard time logging in… please fix this ### 1/5 — Broken *2026-02-26, version 5.8.6* The app has been broken since the Atmos merger. Congratulations ### 1/5 — they lost my $200 gift card *2026-02-26, version 5.8.6* a literal nightmare to do anything. never buy a gift card for hawaiian airlines. it’ll be a terrible time trying to use it! had to convert my hawaiian arline’s gift card into an alaskan airlines gift card in order to use it on an alaskan airlines flight, even though i was booking through hawaiian airlines. so i converted it, then the website glitches and refreshes the page and i don’t have the new code. no worries, i put my email in so it should be emailed to me…right….nope! code is gone, the money is no longer in my hawaiian airlines gift card, no trace of it anywhere, so i call customer support spend TWO hours being transferred around, just for them to say there is nothing they can do to find it. so what was the point of putting my email in if it would be no help in finding out what the new code is? $200 down the drain. never using hawaiian airlines again this is the SECOND time something like this has happened. ### 1/5 — Unusable anymore *2026-02-24, version 5.8.6* Ever since they joined with Alaska I can’t even sign in, even though I try to use my Atmos credentials. So I have to go to my Alaska app to check my Hawaiian flights info. ### 1/5 — What is it Alaska? *2026-02-24, version 5.8.6* Hawaiian AlaskaAir or Atmos? Get it together Alaska. By the way: AI alone shouldn’t design and build your apps . NOT ready for prime time. ### 1/5 — Utter disgrace *2026-02-23, version 5.8.6* Absolutely useless, particularly after Alaskan airlines merger when their backends haven’t been merged ### 1/5 — Merge atmos *2026-02-20, version 5.8.6* The app used to work fine before the merge with Alaskan atmos, now I can’t even log in, it keeps saying it doesn’t recognize user or unfound user. I also returned from a trip over 2 weeks ago and I booked through Hawaiian Airlines but I’m still missing points. Tried to contact support with both Hawaiian and atmos agent and neither can fix this issue or tell me where my points are. The app is useless now, when trying to use app it opens up web page and have to log in multiple times ### 1/5 — Terrible *2026-02-19, version 5.8.6* Since the merge, I can’t even log onto the app. It says to sign in to Atmos, which I did. Then, use Atmos credentials to sign in to Hawaiian airlines app, but I get the error saying my account can’t be found. ### 1/5 — Cannot find user *2026-02-18, version 5.8.6* This app is horrible! I’m used to apps logging me out, but this one does it a little bit more than normal with extreme annoyance. The problem with that is it won’t let you sign in. All my login information is stored on my phone and when I try to auto login, it says that the password is wrong. It always says “user is not found”. And when I try, “forgot my password” or “forgot username” it says I don’t have an account. Or system error, but I can login on Atmos and I still get emails from Hawaiian!? ### 1/5 — Poorly designed and full of bugs *2026-02-17, version 5.8.6* The check-in option doesn’t work. It doesn’t show what seats I have on my reservation. You cannot choose your seats when you book flights. It uses the internal browser redirect like the Internet did 15 years ago. Everything about this app is pretty bad. ### 1/5 — Won’t load *2026-02-15, version 5.8.6* It won’t load and go to any screen. It just stuck on the loading screen. You can’t login anymore ### 1/5 — App doesn’t allow log in! *2026-02-15, version 5.8.6* The merger is messing up the system. Keep Hawaiian airlines Hawaiian airlines. Alaska is not tracking Hawaiian flights. ### 1/5 — Use Alaska *2026-02-14, version 5.8.6* This app sucks. Hasn’t worked at all. Had to check in online and call around because the app said my booking didn’t exist. Love the airline, terrible, TERRIBLE app. Download Alaska airlines or atmos cause this literally is a waste of space. ### 1/5 — Pretty much useless *2026-02-13, version 5.8.6* Post-merger with Alaska, it’s impossible to view seat charts or check in for international flights on this app. You’re better off trying your luck on the website, though there’s no guarantee that will work either. ### 1/5 — Doesn't work when you need it *2026-02-12, version 5.8.6* App automatically signs out when you close. Sign in is clunky, password reset takes you to Atmos then password doesn't work on Hawaiian app. I was not able to retrieve boarding pass for last flight, had to get paper. ### 1/5 — Can’t even login *2026-02-12, version 5.8.6* Login won’t work. Tried resetting my password multiple times, taking out special characters, everything. I can sign in on the browser page, but this app is useless. ### 2/5 — Buggy *2026-02-08, version 5.8.6* Doesn’t actually do anything it is supposed to do. Can see boarding passes, see seats, change seats, etc. ### 1/5 — Totally useless since Atmos/ alaska merger *2026-02-06, version 5.8.6* Does this app work since the merger? Hawaiian app used to be easy to use. Hawaiian had great customer service. But now with atmos failure to integrate, everything is super clunky. Can’t sign in, all profiles lost, booking flights is a chore (have to enter flight info multiple times because you lose all selections when “relogging in”. I guess Alaska did not hire any integration specialists? Used to love Hawaiian. But if what we get out of the merger is losing the best of Hawaiian and getting the worst of Alaskan, once again a failure of a company merger to actually take the best of each organization. Mainly, I just wish I could book a flight without rendering everything from scratch multiple times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Glitchy *2026-04-10, version 5.8.6* Your app glitches like crazy. It won’t let me book my flight. ### 1/5 — App is horrible *2026-04-10, version 5.8.6* looses all the data so you can’t change/manage the same flight via this app. It will not let you check in via this app it will say see agent but you can checkin via AlaskaHawaiian app. Airport actually has hawaiian airlines agent section to deal with these problem but its very crowded estimated time to get things done in that agent section is 1 hour. Also removed the assigned seat ### 1/5 — Hawaiin Airlines is a frustrating experience *2026-04-02, version 5.8.6* 1. Check-in closed via app, works via browser. 2. Card payment issue when paying for bags early, immediately says you can now only pay at counter (just let me fix the card details like every shopping experience online...) 3. Unable to add infant without calling 4. Unable to add infant's boarding pass to Apple wallet 5. Didn't see anywhere I'd have to pay for seats (only paid options available) anywhere or that this was a "saver" flight. I would have paid more upfront if that was clear... There's more that went wrong but this was just top of mind. Horrible experience. ### 1/5 — Horrible App and website. *2026-03-27, version 5.8.6* This Hawaiian app or website was horrible by itself and now its worst with Alaska Airlines in the mix. It’s confusing and the App and website keeps on jumping all over the place. Now I cant add bags and change seat and sometimes it dont show ur Boarding Pass unless u save it in a wallet. They should just make it all Alaska so the system runs flawlessly. ### 1/5 — Worst airline app *2026-03-20, version 5.8.6* For an app that looks modern and nice, it is the most broken of any airline app I’ve used. 80% of the time it errors out and I have to just try over and over to do anything. Unfortunately their website is not much better. In the year 2026 this is not acceptable. ### 1/5 — This app is unusable now *2026-03-18, version 5.8.6* Slow, difficult to log in. Really not happy that the booking feature is now just a clunky shell for a bowser page. It is slow and difficult to use. ### 1/5 — Hawaiian air app *2026-03-13, version 5.8.6* Upon merging with Alaskan air and with Atmos their apps have been completely dysfunctional , cannot log in to any of them, going to try to delete them and reinstall… ### 1/5 — Can’t login, doesn’t work *2026-03-10, version 5.8.6* Can’t login, doesn’t work. Terrible app ### 1/5 — Used to be great *2026-03-09, version 5.8.6* This app was great and useful before the merger with with Alaska Air and Atmos points. Terrible to use now. ### 1/5 — Removed my Seat Assignment *2026-03-03, version 5.8.6* And not letting me select seats that I am allowed per my ticket ## Most praised reviews (10 highest-rated) ### 5/5 — Dumb just dumb *2026-03-17, version 5.8.6* This is the worst app. You sign in then try to book a flight, choose the flight then it says to sign in again and it won’t let you sign in. What’s the point of signing in in the first place???? Completely assinine!! ### 5/5 — Hawaiian Airlines flight *2025-09-17, version 5.7.17* Very easy to understand and interact with. Didn’t take any time at all to book my flight. Thank you. ### 5/5 — User friendly *2025-09-10, version 5.7.17* Take it from someone who uses this app 2 to 3 times a week, checking in, finding flights and changing seats all at your fingertips EZ! ### 5/5 — Easy to use *2025-08-21, version 5.7.15* This app is easy to use for booking our flights and to use traveling. All of the flight information is readily available. ### 5/5 — 🤙🏽🤙🏽🤙🏽🤙🏽 *2025-07-19, version 5.7.15* Fast and easy mahalo🤙🏽🤙🏽🤙🏽🤙🏽🤙🏽 ### 5/5 — Baggage bot *2025-06-22, version 5.7.14* You suggest using the baggage bot to ask questions once you provide no way of doing so. ### 5/5 — Love it *2025-06-06, version 5.7.12* Great for my traveling needs ### 5/5 — Refund *2025-05-15, version 5.7.12* Mahalo I canceled my flight but they didn’t refund my money ,bad thing is i don’t have my flight ticket .the chat message didn’t help much ,ill keep calling nobody answer. ### 5/5 — I LOVE HAWAIIAN AIRLINES *2025-03-20, version 5.7.9* HAWAIIAN AIRLINES IS THE BEST AIRLINES ON EARTH. ☀️ ### 5/5 — Hawaiian Airlines *2025-03-13, version 5.7.8* The ONLY airline to use when travelling to Hawaii ❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*