# Hawaiian Bros — user reviews > 180 indexed App Store user reviews of Hawaiian Bros by Hawaiian Bros. LLC, rated 4.75/5 from 3,302 ratings. - Source: https://appshunter.io/ios/app/hawaiian-bros/id1529013666/reviews - App overview in markdown: https://appshunter.io/ios/app/hawaiian-bros/id1529013666.md - Rating breakdown: 5★ 1,720 · 4★ 131 · 3★ 47 · 2★ 35 · 1★ 102 ## What do users think of Hawaiian Bros? Overall sentiment: neutral **Pros** - 👍 Convenient app - 🚀 Easy to use - 🍔 Delicious food - 💯 Great service - 🌺 Authentic Hawaiian experience **Cons** - 🐛 App issues (login, crashes, bugs) - 🤔 Inconsistent order accuracy - ⏱️ Slow curbside pickup - 💰 Rewards program disappointment - 🤷‍♀️ Confusing app features **Commonly reported bugs** - Login issues - Order history not saving - Rewards not applying correctly - Curbside pickup not working as expected - App crashing or freezing **Most requested features** - Add option to customize orders - Improve rewards program - Provide order tracking - Allow manual receipt submission - Optimize app performance ## Newest reviews (10 of 180) ### 3/5 — Great food *2026-08-12, version 26.42.0* Fact that I cannot create an account on the app. The app is not working properly, so I’m not impressed with that but I absolutely love the food. Fix your app and get it where it’s working where people can actually order food and save their reward points and I would be giving you backflips. ### 3/5 — Used to be ok *2026-06-24, version 26.42.0* Used to be able to customize your plates to get all rice which was very nice cause the Mac is no good but they took that ability away so won’t be using this anymore ### 4/5 — Love it! But.. *2026-06-02, version 26.34.0* I love the app. One thing that is confusing is that you have to scroll way down to find the customizable plate options. Food is always hot and fresh!! Great customer service too! ### 5/5 — Great food and service *2026-05-18, version 26.34.0* I came here on a whim to wait out a windstorm. I was so surprised to find such friendly people working here with such great food! After telling Danny that I had never been here, he patiently went over the options and what he recommended. Everything I got was so good. I was even offered a free ice cream because it was my first time here. Highly recommend coming and enjoying the food and service. ### 5/5 — Great service & food *2026-05-16, version 26.34.0* One of the best Hawaiian Bro locations. Clean with a great and friendly staff. Can’t beat the food. It’s not roadside chicken but it’s close. 🤙🏼 ### 3/5 — Food is good App needs work *2026-05-02, version 26.32.0* App won’t show rewards history I can only update info and change password. Meanwhile I’ve ordered food, given my number and my points haven’t moved. No where to correct this. Wish I could feel like an actual reward member. ### 5/5 — Amazing!! *2026-04-02, version 26.28.0* There’s a gentleman who works here. He is always, always so kind. If it’s morning shift or closing shift. I just enjoy his realness. Love this place!!! ### 5/5 — Love it! *2026-02-25, version 26.24.0* Great food and always fantastic service! ### 5/5 — A mother And daughter *2026-02-07, version 26.16.0* Just want to say this place is the best!! I’ve been looking for a spot that my daughter And I love shes 13 and picky so this hits the spot thank u, Hawaiin bros. It hits all the awesome reason why u would want to go here over and over and Serenity is so amazing she really deserves a reward for the best Customer service ever And THANK YOU SERENITY!!!! ### 1/5 — Stuck in login loop *2026-01-01, version 26.16.0* Must have reset my password four or five times, but always says either username or pass is incorrect. I can login through browser just fine, but the app keeps looping me though login and password reset. Tried deleting and redownloading- doesn’t work. All I want is access to my rewards, and I can’t do that. If this gets fixed, will change my rating. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is horrible *2026-08-31, version 26.42.0* Well, I was able to log into the Said app which actually takes me to a web browser, but once I get logged in, I see nothing but my information and my account number. I have no way to order food through the app. ### 1/5 — App isn’t working *2026-07-13, version 26.42.0* The app keeps freezing only lets me scroll through the food if I try to click anything else it freezes and doesn’t work at all ### 1/5 — Order is never ready *2026-07-07, version 26.42.0* Any time I use this app it seems like my order is never ready when I go to pick it up ### 1/5 — Clunky *2026-06-25, version 26.42.0* Trash interface and is clunky and the account feature don’t work. Needs Improvement ### 1/5 — App has been downgraded *2026-04-27, version 26.28.0* No longer has the option to replace Mac salad with extra rice. Also can no longer view rewards until you get to checkout. ### 1/5 — FOOD’S GREAT, APP SUCKS! *2026-04-09, version 26.28.0* Idk if the app is a scam or something or what but the fact that i’ve NEVER ONCE been able to use any of the regards they give me is utterly diabolical! And it’s a such because the food is so good and seems to always be freshly made with no problems. The app however has been on my phone for months(mostly to see if they’ll ever fix the rewards bug) and I’ve missed the opportunity to use multiple rewards because adding them to your cart just simply doesn’t work. Please fix your app! It makes no sense that it doesn’t work ### 1/5 — Why remove customization *2026-04-09, version 26.28.0* I never want the mac salad. why has the option to sub it for extra rice or pineapple been removed?? Also, doordash is up charging on a classic plate by $3+ and on extra protein by $1. I’m not ordering from here again until the customization is back, and the prices really should be lowered as the rice is almost ALWAYS overcooked. ### 1/5 — Can't log in or reset pw *2026-03-19, version 26.26.0* Unable to log in or reset password - so frustrating ### 1/5 — App not working *2026-02-20, version 26.22.0* It will only open to finding a location to place an order, the rest of the app is unavailable. ### 1/5 — Login problem *2026-02-07, version 26.16.0* I have been trying to use the app for online order, and when I went to long in to check out, it would not let me sign in. So naturally I reset my password, and then app still said my password was incorrect. I did this twice before just giving up. ## Most praised reviews (10 highest-rated) ### 5/5 — Best food ever *2026-08-24, version 26.42.0* This is the greatest food experience, best of the best ### 5/5 — Review *2026-08-19, version 26.42.0* Amazing pork. Never disappointed ### 5/5 — 5 stars *2026-08-08, version 26.42.0* 5stars ### 5/5 — Great Service! *2026-07-06, version 26.42.0* I love the Waco, TX Team!!!! ### 5/5 — Great place to have dinner *2026-07-01, version 26.42.0* The food was awesome and the staff are great!! Will be a returning customer. ### 5/5 — Luau Pork *2026-06-20, version 26.42.0* So good! ### 5/5 — Amazing food, smooth app *2026-06-06, version 26.34.0* Loved using the app, liked how the discounts and rewards auto populated into the cart at checkout. Definitely ordering pick up and avoiding the delivery fee/tip is where it’s at. Highly recommend adding pineapple!! ### 5/5 — Great place *2026-05-29, version 26.34.0* Love the food love the app one of my favorites ### 5/5 — Hawaiian *2026-05-21, version 26.34.0* Best Hawaiian food !! I love it and so does my family !! ### 5/5 — I tell everyone… *2026-05-20, version 26.34.0* Where I wanna go is Hawaiian Bros! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*